Labor and Labor and IndustriesIndustriesMobility Mobility

ImplementationImplementation

1975 1980 1985 1990 1995 2000 2005

Technology Shifts

Mainframe Windows Desktop Internet

March 12, 2010 March 7, 2012

Mobile Technology Shift

Declining PC Sales

In the wake of Apple’s iPad, Hewlett Packard announced a record quarterly loss of $8.9 Billion (2nd Quarter 2012)

AP, August 23rd 2012

PC Sales Continue Decline

Global PC Shipments Fall by 13.9%

(1st Quarter 2013)

Wall Street Journal, April 10, 2013

L&I Mobile Initiative

L&I has more than 200 auditors and inspectors that spend several days at a time on the road visiting several field sites sometimes in remote locations.

These employees need better tools

18th Century Technology

Inspectors still use paper & pencil to capture data.

Lack of Information

Compliance opportunities are missed because inspectors lack access to information about activities and contractors at sites.

Trip Routing

Planning trip routes and site visits is inefficient. Inspectors spend more time than necessary on the road.

User Context

Field Staff

Knowledge Workers

Public

BYOD

Public Mobile Support

Adaptive layout and design applied to L&I Web-based content and applications

LNI.WA.GOV

Scoping

Field Staff

Knowledge Workers BYOD

Mobility Model

DEVICE

MANAGEMENT

BUSINESS DATA

DATA CHANNELS

COTS APPS

CERTIFY

Proof Points

Development

Management

Integration

Security

User Experience

Test Plan

DEVICE

MANAGEMENT

BUSINESS DATA

DATA CHANNELS

COTS APPS

Development

Management

Integration

Security

User ExperienceMobility Model Proof Points

L&I’s Proposed Solution

DEVICE

MANAGEMENT

BUSINESS DATA

DATA CHANNELS

COTS APPS

iPhone/iPad

McAfee EMM

MADP RFP

App Control

Adopted by ITPG

L&I’s ImplementationiPhone/iPad• All Blackberry Phones replaced with iPhones.

• Centralized purchasing and deployment.

• Application Provisioning – Work In Progress

•Single Apple ID for devices

•Separate Apple ID’s for provisioning staff

• Disabled Apple Store, Facetime and iMessage

L&I’s ImplementationEnvironment

• Proxy gateway server at CTS

• Juniper VPN

• Verizon Virtual Private Network - Conceptual

• Web Server for hosting:

• Mobile Device Management (MDM)

• Mobile Application Development Server

• Mobile App Distribution Point

L&I’s ImplementationMDM – McAfee EMM

• MDM Benefits

• Extend EAS Security Policies

• Centralize management

• Apple Volume Purchasing Integration

• In-House App Store

• Reporting

• Extended Device Control

• Multiple User Logon

L&I’s ImplementationMDM – McAfee EMM

• McAfee EMM Benefits

• Integrates with ePolicy Orchestrator

• Low Cost

• Rapid Deployment

• Small Footprint

• McAfee EMM Challenge

• Disabling Apple App Store prevents VPP app deployment

L&I’s ImplementationMobile App Dev Platform - Verivo

• Benefits

• Rapid development (declarative)

• Cross-platform

• Small footprint

• Observations

• Vendor behaves like a development contractor

• Cross-platform limitations

L&I’s ImplementationApp Control

• Disabled Apple App Store

• SharePoint as one of two data input channel

• SharePoint client controls data on iOS

• MDM provides device security boundary

DATA CHANNELS

L&I’s ImplementationApp Control DATA CHANNELS

L&I’s ImplementationApp Control COTS APPS

Different user profiles

• Apple Volume Purchasing Program

• Apps targeted to user profiles

L&I’s ImplementationApp Control Common Apps

• Infragistics SharePlus – SharePoint Client

• Microsoft Lync – Unified communication

• Google

• Google QuickOffice - Conceptual

• Microsoft Office Web Apps - Conceptual

• Junos Pulse – Juniper VPN

L&I’s ImplementationApp Control Profile Apps

Dozens of applications from various sources requested including:

• FEMA

• OSHA

• Health & Medical

• And more…

L&I’s ImplementationLessons Learned

• McAfee EMM• App management not robust• Good value for McAfee customers

• Verivo• Product still meeting expectations• Relationship with AT&T complicates implementation

• SharePlus • holds promise for data control via SharePoint

L&I’s ImplementationLessons Learned

• Verizon’s Virtual Private Network • Holds promise for connectivity

• Single Apple ID on all iOS devices• Broadcast iMessage and Facetime to all devices• Plan to mitigate with Microsoft Lync

• Broad pool of ready-made apps of value to the agency from the Apple App Store

Questions