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KUBOTA DEALER MANUAL
Welcome to the 2020 Kubota Dealer Program
offered by Anderson Industrial Engines Co., Inc.
www.ai-engines.comKUB1013 2.2
Today, Kubota is one of the leaders in the world of diesel and spark ignited engines for the Industrial sector,
ranking among the very best manufacturers worldwide in the 6 to 116HP engine segment. AIE is proud to
welcome you to the Kubota family.
WELCOME TOKUBOTA ENGINE AMERICA
BRAND INTRODUCTION
TABLE OF CONTENTS
WELCOME LETTER
DEALER PROGRAM
AIE KEY CONTACTS
ADVERTISING AND CO-OP
CORE RETURN
DIAGNOSTIC TOOLS
K-iSS
DEALER SIGNS AND DISPLAYS
KITS
SPARK
TABLE OFCONTENTS
QUICKLINKS
K-iSS INTRO VIDEOS KUBOTA DOCUMENTS AND PARTS LOOKUPClick here to view the videos
(URL: https://tinyurl.com/y3jfjqfx)
REMANUFACTURED PARTS CORE RETURNKEA Core Return Form from Kubota’s website
(URL: https://tinyurl.com/y2gktbg3)
DIESEL PARTICULATE FILTER CLEANINGShipping Label for DPF Exchange
Create Shipping Label
(URL:https://tinyurl.com/y2j5emkf)
SPARK AN AIE ONLINE ORDERING SERVICEClick here to start ordering!
(URL: https://spark.ai-engines.com/)
Request Spark Access
(URL: https://ai-engines.com/parts/)
WARRANTY SUBMIT A CLAIMClick here to start a warranty submission!
(URL: https://tinyurl.com/yhaqnqw7)
WELCOME LETTER
Dear Kubota Dealer,
It is our pleasure to welcome you as a new dealer for Kubota Engine America. We are happy to align ourselves
with you and your company. AIE believes that Kubota is a pinnacle leader of the engine industry – a brand
capable of innovative design and revolutionary manufacturing. We consider ourselves fortunate to be able
to join forces with you as our dealer.
We look forward to a mutually productive partnership with you long into the future.
If you have any other questions or comments, please don’t hesitate to contact us. Again, we welcome you to
the Kubota family as one of our esteemed dealers.
Respectfully yours,
Anderson Industrial Engines Co., Inc.
Full Service Dealers Maintain a store front and display, in a prominent manner, approved Kubota Engine
signage.
Full Service dealers must have 2 marketing displays
Use maximum professional efforts to promote and sell Kubota engines and Kubota parts.
Maintain adequate stock of Kubota parts to service your marketing area.
Full Service dealers must provide complete service and warranty repair for all Kubota Engines without regard
to the make or origin of the equipment, as they will be listed on the Kubota World Wide Service website as
well as AIE’s Dealer Locator.
Specialized dealers are only required to provide service and warranty support for the specific equipment or
engine models offered through their dealership.
DEALER PROGRAMKubota engines enjoy an excellent brand image which was established by providing high quality reliable products
for heavy duty industrial applications. To promote and maintain the Kubota brand it is important that each Kubota
Dealer provide quality sales, parts, service and warranty support for the end customer. The program below
outlines the requirements in order to participate as a Kubota Engine or Generator dealer.
KUBOTA DEALER STANDARDS
GENERAL SALES & CUSTOMER SERVICE REQUIREMENTS:
Orders must be placed by using Kubota engine model numbers.
Previous-tier replacement engines are able to be stocked at dealer locations. It is the responsibility of the
dealer to submit documentation of the disposition of the original engine in the event that a replacement
engine is sold.
An initial stocking parts order of $2,500 for Full Service dealers and $1,000 for Specialized dealers is
required. A recommended parts stocking list will be provided for the initial order.
Utilize K-ISS (Kubota Integrated Service System) for parts lookup.
Kubota Engine Parts discount for stock orders is List less 35% for Full Service dealers and List less 30% for
Specialized dealers.
Emergency Order: Kubota Engine Parts placed on an emergency order type must be shipped Next Day Air
and will incur a 15% reduction of discount
There is no minimum order; however, orders not exceeding $25 will be billed at List price.
Orders must be placed by part numbers and submitted to AIE via Spark or sent via Email.
An RMA issued by AIE is required to process all returns. Non-stock items are not eligible for return.
ENGINE SALE REQUIREMENTS
PARTS SALE REQUIREMENTS
All dealers except those located in KS and MO are able to purchase Kubota Generators from AIE.
Regular Terms and Conditions apply to all Generator orders unless stated otherwise.
GENERATOR SALE REQUIREMENTS
Maintain a complete service shop with adequate tools and service parts to inspect, adjust and repair all
Kubota engines. A list of required service tools will be provided.
Purchase necessary electronic diagnostic tools (Diagmaster and ECOM).
Utilize K-ISS (Kubota Integrated Service System) for shop manuals, diagnostic manuals, and general service
information.
Set up and maintain K-ISS accounts for each technician or parts person.
Warranty repairs and claims preparation must be in accordance with the Kubota Engine America Limited
Warranty Statement as well as the Kubota Warranty Guidelines and submitted within 20 days of the repair.
Any claim submitted after 20 days from the date of repair will not be guaranteed.
Full service dealers must, within the first 90 days, have at least one technician complete all level 100 online
courses. Within the first year, at least one technician must attend 1 instructor led Electronic Diesel training
event (300 level course) presented by a Certified Kubota Master Trainer or KEA trainer, as well as the 200
level prerequisite courses. If applicable, any remaining 300 level courses must be completed by attending a
minimum if one course per year.
Specialized dealers must, within the first 90 days, have at least one technician complete all level 100 online
courses. Specialized dealers that handle Electronic Diesel Engines must have at least one technician attend
1 instructor led Electronic Diesel training event (300 level course) presented by a Certified Kubota Master
Trainer or KEA trainer, as well as the 200 level prerequisite courses. If applicable, any remaining 300 level
courses must be completed by attending a minimum if one course per year.
TECHNICAL REQUIREMENTS
TRAINING REQUIREMENTS
ANDERSON INDUSTRIAL ENGINES
KEY CONTACTS OMAHA, NE
DOUG TURNER | CEO
(402) 558-8700 x 206
JOE LICHTENBERG | PARTS DIRECTOR
(402) 558-8700 x 236
CHANNING HOLBROOK | DIRECTOR OF SERVICE & TRAINING
(888) 737-8375 x 221
(402)936-3523
DOUG EVERETT | DEALER REPRESENTATIVE
TERRITORY | CO, WY, MT
(402) 690-3635
RICK MUSGROVE | PARTS SPECIALIST
(402) 558-8700 x 223
JARED KOCH | INSIDE ENGINE SALES
TERRITORY | NE, IA, KS, MO, CO, WY, MT
(402) 558-8700 x 224
JIM WOLF | PARTS SPECIALIST
(402) 558-8700 x 214
ZACH TURNER | PRESIDENT
(402) 558-8700 x 225
EMILY ANDRES | CFO
(402) 558-8700 x 220
ADMINISTRATIVE
ENGINE SALES
PARTS | SEND ALL PARTS PO’S TO [email protected]
SERVICE & WARRANTY
MATT TURNER | DIRECTOR OF MARKETING & DEALER DEVELOPMENT
(402) 558-8700 x 208
CHRIS THACKRAY | PARTS SPECIALIST
(402) 558-8700 x 207
STEPHEN MILLER | SERVICE SPECIALIST
(888) 737-8375 x 221
(402) 430-3820
ANDERSON INDUSTRIAL ENGINES
KEY CONTACTS KANSAS CITY, KS
NORM KESSENS | BRANCH MANAGER
(913) 321-7040 x 123
MIKE MITTON | PARTS SPECIALIST
(913) 321-7040 x 128
RICHARD SOPER | SERVICE & TRAINING COORDINATOR
(913) 321-7040 x 129
816) 896-2231
MARK GREEN | INSIDE ENGINE SALES
(913) 321-7040 x 124
STEVE GRANT | DEALER REPRESENTATIVE
(913) 321-7040 x 120
LARRY READY | PARTS SPECIALIST
(913) 321-7040 x 119
RODNEY POLLOCK | OPERATIONS MANAGER
(913) 321-7040 x 115
ADMINISTRATIVE
ENGINE SALES
PARTS | SEND ALL PARTS PO’S TO [email protected]
SERVICE & WARRANTY
ANDERSON INDUSTRIAL ENGINES
KEY CONTACTS MODESTO, CA
A.L (TONY) DOMINICI | GENERAL MANAGER
(209) 900-1089
FRANKEL SIVONGXAY | PARTS SPECIALIST
(209) 900-1781
DANNY BURLSEN | SERVICE & TRAINING SPECIALIST
(209) 900-1927
209) 672-2286
RON SMITH | DEALER REPRESENTATIVE
TERRITORY | CA, NV, UT
(510) 604-2267
RICK VEENSTRA | OEM ENGINE & DEALER REPRESENTATIVE
TERRITORY | ID
(970) 209-0325
TONY GHIMENTI | SALES MANAGER
(209) 900-2174
DANIEL MONIZ | OPERATIONS MANAGER
(209) 900-1867
ADMINISTRATIVE
ENGINE SALES
PARTS | SEND ALL PARTS PO’S TO [email protected]
SERVICE & WARRANTY
MIKE BACHELDER | PARTS SPECIALIST
(209) 900-2129
CREATINGTHE PERFECT AD
APPROVED RADIO AD EXAMPLE
APPROVED PRINT AD EXAMPLEAn example of an approved print ad
An example of an approved Kubota radio ad script is quoted below:
“With Diesel Tech Specialists , their name says it all. When you have problems with a diesel
engine and it has you stumped, Diesel Tech Specialists will identify and fix the problem
whether in the field or in their shop. Give them a call, DTS in Holdrege is your authorized
dealer for genuine Kubota engines, generators and parts.
Click here to listen
(URL: https://tinyurl.com/y5ztptnx)
Co-op funds are used to assist with costs of marketing. Whether it is radio ads, print ads,
signage, or other creative ideas, AIE is happy to provide funds if the branding for Kubota is
correct. It is very important before spending money that all product is pre-approved by AIE
to make sure the Kubota brand is correctly conveyed.
GETTING ADS PRE-APPROVEDAIE is able to offer co-op to Kubota Full Service Dealers and Specialized Dealers with pre-approval
Before purchasing any ads for your company, make sure to get the ads pre-approved by AIE.
A general checklist of items to send in for pre-approval are:
■ A completed pre-approval form which can be found on the dealer dashboard
■ A cutsheet, artwork, or written script of the ad or product being created
■ Estimate of the costs for creating and releasing the ad.
Please note that AIE and Kubota may take up to two weeks in order to review and discuss the co-op
submission . AIE will normally Co-op Pre-approved items 50% of the ad cost, not including shipping
and taxes.
THE APPROVALPROCESS
SUBMITTING FOR CO-OP
After the media/item has been purchased and all payment have been finalized, please send the
following items in an email to AIE to recieve your Co-Op credit.
■ Completed Pre-Approval form
■ Artwork render or photo of item
■ Invoice from supplier
■ Proof of payment
REMANUFACTURED PARTS CORE RETURN1) Complete ALL fields of the KEA Core Return Form from Kubota’s website (URL: https://tinyurl.com/y2gktbg3)
Core returned must match the new part purchased.
Properly seal the core in the original packaging (of new part), secured to avoid damage
during shipping and include a copy of the sales receipt.
2) To create your shipping label click on the Create Shipping Label link below.
(Shipments through this program ship to a depot and NOT to KUBOTA Engine America)
3) Affix the printed label to the box and ship using UPS
There is NO charge for this service. The package can be dropped off at a local UPS facility or
contact UPS to schedule a pickup or hand over to your UPS driver for delivery.
4) Keep copies of all documentation for future reference. Refund will be issued in approximately 4 weeks.
DIESEL PARTICULATE FILTER CLEANING
CORE RETURNU.S. CUSTOMERS
Clean DPF Exchange Kit Program: Follow the core return instructions provide in the kit.
To create your shipping label click on the Create Shipping Label link below.
Clean and Return Program†:
1) Complete ALL fields of the DPF RETURN FORM (For Clean & Return Program) from our website.
2) To create your shipping label click on the Create Shipping Label link below.
For above programs in U.S.: Click here to Create Shipping Label (URL:https://tinyurl.com/y2j5emkf)
• Track shipments using the tracking number on the printed return label.
• Contact original place of purchase with any questions or concerns.
• Remanufactured Parts and Clean DPF Exchange Program ONLY for KUBOTA Industrial Engine & Generator
Core Returns.
For KUBOTA branded equipment (excluding generators), contact KUBOTA Tractor Corporation at
www.kubota.com
• *Not available outside U.S. & Canada. †Clean & Return Program for U.S. customers only.
CORE RETURNCANADIAN CUSTOMERS
REMANUFACTURED PARTS CORE RETURN1) Complete ALL fields of the KEA Core Return Form from our website
Core returned must match the new part purchased.
Properly seal the core in the original packaging (of new part), secured to avoid damage
during shipping and include a copy of the sales receipt.
2) Return your core to original place of purchase for your core refund
3) Keep copies of all documentation for future reference. Refund will be issued in approximately 4 weeks.
DIESEL PARTICULATE FILTER CLEANINGClean DPF Exchange Kit Program: Follow the core return instructions provide in the kit or contact your
KUBOTA Engine Distributor
For above programs in Canada:
• Remanufactured Parts and Clean DPF Exchange Program ONLY for KUBOTA Industrial Engine & Generator
Core Returns.
For KUBOTA branded equipment (excluding generators), contact KUBOTA Canada Ltd at www.kubota.ca
• †Clean & Return Program for U.S. customers only.
In order to successfully diagnose and repair common rail compression ignition (CI) and spark ignited (SI)
engines, your technicians must be equipped with the appropriate diagnostic tools. The information below
outlines the part numbers, pricing, and applicability of all current diagnostic tools available for Kubota
engines.
These tools will allow technicians to read and clear Diagnostic Trouble Codes (DTC’s), read freeze frame data
from historic DTC’s, view and record engine parameters, and execute engine specific tests and individual
component tests.
Each technician will also need to have an active KISS account in order to establish credentials for these tools
as well as download the latest versions for each tool.
For any questions on ordering these tools, contact your AIE Kubota sales representative.
DIAGNOSTICTOOLS
Diagmaster Engine Diagnosis tool is used with the DST-i interface for Kubota Common Rail Injection Engines.
Material Number: 1J423-90011
Description: Kit, DiagMaster Assy
Contents: Interface (DST-i), VEH Cable, USB Cable, DiagMaster Software CD-ROM (disregard disk in package, use K-iSS)
CI ENGINE DIAGNOSTIC TOOL
EDIS Engine Diagnosis tool is used with E-Com Interface for electronically controlled large SI engines.
Material Number: EG523-90061
Description: Assy Cable (E-Com)
Contents: Assy Cable
SI ENGINE DIAGNOSTIC TOOL
Replacement Parts:
a. Cable, USB (1J423-90310) replacement
b. Cable, VEH (1J423-90320) replacement
Cable, USB (1J423-90310) Cable, VEH (1J423-90320)Interface (DST-i)
WHAT IS K-ISS?The Kubota Integrated Service System, known as K-ISS is a central location for most service and parts
information relating to Kubota Engines. Each person that needs access to K-ISS in your organization
should request their own login by sending a request email to [email protected].
KEY FEATURES
This function allows the user to search for engine information by model number or serial number.
Quick links for manuals and parts breakdowns are available in the search results.
SERVICE INFORMATIONThis section provides links to download the latest diagnostic tool software and updates.
This is where Diagmaster user registrations are requested as well.
ENGINE MODEL AND SERIAL SEARCH
APPLICATION ENGINEERINGThis section provides links to download the latest diagnostic tool software and updates.
This is where Diagmaster user registrations are requested as well.
SERVICE DOCUMENTS ENGINEERINGThis is the most commonly used section of K-ISS. It provides access to the Illustrated Parts List in
order to look at parts breakdowns and run Where-Used reports. All available manuals (Operators,
Service, Diagnostic, and Workshop) are available in this section, organized by engine model.
Lastly, this is where the service Flat-Rate Schedule can be downloaded.
HOW-TO
A series of training videos is available online. These videos will cover anything from logging in for
the first time, to diagmaster software loading.
Click here to view the videos
(URL: https://tinyurl.com/y3jfjqfx)
K-iSS OVERVIEW
AIE’S ONLINE ORDERING & INVENTORY MANAGEMENT TOOL
A SIMPLE ORDERING SOLUTION
VISIT WWW.AI-ENGINES.COM/PARTS FOR MORE SPARK INFORMATION OR,
CLICK HERE (HTTPS://TINYURL.COM/WAON9F5) TO REQUEST CREDENTIALS
LIVE INVENTORY MONITORING
Users will have 24/7 access to see live inventory totals across all three AIE shipping
locations.
ADVANCED ACCOUNT TRACKING
Instantly access and track orders, invoices, payments, returns and much more.
QUICK ORDERING
Spark’s quick order pad utilizes .csv uploading your order for fast and efficient ordering.
BROWSE AIE’S FULL CATALOG
With over 80,000 parts, Spark users can find any part they may need.
A I E O N L I N E O R D E R I N GSPARK
