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Aviation | Hospitality | Customer Service Management WELCOME

KTA - Franchisee PPT

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Page 1: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

WELCOME

Page 2: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

Industry

Highly trained customer service professionals

Form the pillars of

Highly qualified trainers

Best in class infrastructure

Unique and employment oriented course curriculum

Our Mission Statement To Create a World class Training Academy that imparts customized & quality training to young aspirants in Customer Service Management

Page 3: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

Dual Certificate Program

Enhanced Employability Accelerated Career Growth

Stu

dent

Com

munit

y

Page 4: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

Cabin Service Simulator -A 320

• Cabin Familiarisation - Aircraft Interior & Facilities• Dry Run Service Simulation • Safety Aviation Demonstration • Voice Training - Announcement

Infrastructure

•Grooming Suite

•Classrooms

•Food & Beverage Laboratory

• Audi & Video Support

•Computer Based Training Room

Page 5: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

Our Recruiters

Page 6: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

Franchisee

The Forum

Page 7: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

Market Map SCENARIO STATUS

Current - Centres Mumbai, Delhi, Kolkata &

Jaipur

Phase 1 - New

Centres

North India - Chandigarh West - Ahmedabad East - Guwahati South - Bangalore

Phase 2 - New

Centres

Others

Around Hubs of Phase 1

Centres outside the Map

Page 8: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

Why FRANCHISEES ?

Appreciating Local Business Achievements

Understanding Peculiar Market Nuances

Running Establishments in their City

Sharing Vision of Profitability Through Education

Page 9: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

FinancialQualification

Commitment

EducationalQualification

Geographical Knowledge

BusinessExperience

& Skills

Franchisee - Eligibility

Page 10: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

QUALIFIERS THE SCOPE

Education Graduate in any Discipline

Financial Personally invest 50-60% of total project

Business Experience & Skills

Ability to mobilise resources -through internal & external means

1-3 years experience-any functional area,Preferably at Middle Management Level

Be a First Time Entrepreneur

Be Self Employed in Business

Franchisees -

Eligibility

Page 11: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

QUALIFIERS THE SCOPE

Commitme

nt

Share VISION & VALUES of KTASL

in Customer Services

Full time attention to venture or source

Professional

Geographic

al

Knowledge

Complete knowledge of Regional Market

Franchisees - Eligibility

Page 12: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

Franchisee - Scope of Work

Infrastructure

Training

Sales & Business

Development

Provision of

Information

Page 13: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

Scope of Work - Infrastructure  

Adequate infrastructure - befitting of KTASL

Image

Classroom to accommodate a batch of 30

Students

Facilities : Air-condition / Toilets / Lighting Drinking Water / Audio Visual Equipment Whiteboard / Stationary / Mock up

Security / Housekeeping

Safety & Fire-fighting equipment

Agreements of said property -Sustain 4 year MOU

pendency

Page 14: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

Scope of Work - Training  

Sufficient Trainers

Certified by Headquarter

Quality of Delivery

Page 15: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

Scope of Work -

 

Generate Sales to meet Targets determined by

Headquarter

Adequate Sales Staff

Run ATL / BTL

POSM approved by Headquarter

Sales & Business Development

Page 16: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

SYNERGY

Training

Systems

Marketing & Advertising

SUPPORT SERVICE

Page 17: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

Training Support  

Design, Develop, Deliver, Update & Upgrade Course

Contents

Content Delivery

Trainee Certification

Induction Programs - Business Partners & Staff

Periodic Sales & Marketing Training

Ongoing Training - New Products

Best Practices into Program

Provide Trainers if requested - Franchisee to bear

Cost

Design & Develop Training Literature & Manuals

Page 18: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

Systems Support  

Designs Admission Process

Conducts Onsite Examinations for students

Data Management System : Maintaining Student

Records

Managing Centre

Operations

Page 19: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

Marketing & Advertising  

Publicity through its Academies & Associations - Pan

India

Region Specific Advertising - aid to Business Partners,

minimal charge

Initial Start-Up Kit - Product Brochures & Promotional

Material,

minimal charge

Share Brand with Franchisee

Placement assistance to all students

Placement cannot be guaranteed under any

circumstances

Page 20: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

Project DetailsSr. No. Particulars Amount Remarks

A Security Deposit for Rental Premises

853125.00 At Rs. 65/.. Per sqft for 6 months

B Cost of Interior 2603000.00 Cost of Civil Work

C Cost of Mock Up 2250000.00 A 320 Aricraft Stimulator

D Cost of IT & Telecommunications

476365.00

E Franchise Fee 3000000.00

Total 9182490.00

Page 21: KTA - Franchisee PPT

Aviation | Hospitality | Customer Service Management

THANK YOU For More Details:Call Now: Garima Choudhary Phone: 9311911708 Email: [email protected]