KSS Library and Knowledge Services Promoting a knowledge based NHS Parallel session 1: Gaining & keeping a higher profile Developing the workforce: Horizon

KSS Library and Knowledge ServicesPromoting a knowledge based NHS

Parallel session 1: Gaining & keeping a higher profile

Developing the workforce: Horizon scanning: the future for NHS library and

knowledge servicesLouise Goswami: Head of Library and Knowledge Services South East Coast SHA

Jenny Turner: Trust Librarian for East Sussex Hospitals NHS Trust


Background

• Identify potential changes, challenges and developments for the future of NHS library and knowledge services

• Determine the implications of changes for staff development and succession planning

• Design and commission learning and development opportunities

• Enable NHS library staff at all grades to meet the future challenges of the service


First Steps

• Initial brainstorming session identified the key inter-related areas to explore

• Literature search identified existing evidence to our thinking or validate conclusions

• Facilitated meetings to clarify direction and process


Workshop

• Presenting our thinking and initial evidence (drivers for change, trend data from a sample site, what might change etc) and testing our thinking with the participants

• Identifying skills and knowledge that might be required in the future using the current Knowledge and Skills Framework as a tool

• Identifying learning opportunities (already available or requiring commissioning) and how they could be best delivered


Workshop Results

• Drivers for Change – Technology– Finance– Politics– User expectations and skills– Information seeking behaviour

• Changes in Service Delivery– Imperative to improve library service impact– Increased e-resource use– Increased remote service use– More emphasis on governance and evidence based practice– Paraprofessional staff with increased responsibilities– Professional staff operating outside the physical library space


Library and Knowledge Services Staff Development

National Staff Development Group LKS Staff

Regional Staff Development

Group Generic skills Cross sector

IT finance Customer service etc.

LKS skills

Service ChangeManagement models

StructuresSHALL

Strategy, course offers

Communication

CILIPProfessional associations

Offer through Regional SDG Invite others

Signpost

Internal to Trusts & Organisations

InfluenceAppraisalFeedback

AppraisalFeedback

AppraisalFeedback

Groups, publications,

courses

Accreditation, Seal of recognition

Statutory, MandatoryRisk Management

EqualityHealth & Safety etc.

Key

National Context

Regional & Local Context

Direction


Forum Session

• How do staff see the future service and what might that mean for roles and staff development?

• What is their metaphor - if the NHS LKS of the future

was an animal – what would it be?

– Spider – Octopus– Tiger– Hybrid animal – made from chameleon, dog, giraffe

and eagle


Progress to Date

• Web 2.0 Workshops

• Facilitating Learning Programme

• Knowledge Management Workshops

• Mentoring Programme

• Buddying

• Shadowing

• PDPs to Inform Staff Development Agenda

• Staff Role Reconfiguration


The Way Forward

• Creation of a library workforce development strategy

• Collate existing evidence and actively participate in national, regional and local staff and service development initiatives

• Improve understanding of user needs to focus on the knowledge and skills library staff require to deliver services

• Deliver learning opportunities that are tailored to the library environment

• Formalise evidence gathering to inform staff development


Questions

and

Discussion

Documents

KSS Library and Knowledge Services Promoting a knowledge based NHS Parallel session 1: Gaining & keeping a higher profile Developing the workforce: Horizon