KRISHNA KUMAR YADAV

Address: Sai Kripa chawl, Ashok Nagar, Hanuman Nagar, Hill no 3, Kurla (west) Mumbai- 400070.Email : yadavkrishna48@gmail.comPhone : 09867669961.

Career Objective :

To continue to work in a challenging and fast paced environment, leveraging my current knowledge and fostering creativity, with many learning opportunities and would like to be a part of a team that dynamically works towards the growth of organization and gives the satisfaction thereof.

WORK EXPERIENCE: Engineer-Project & Services

COMPANY: AGC Networks Ltd.

DESIGNATION: Project Engineer

DURATION: 14th Sep 2015 – Till date

JOB PROFILE: Worked as an Engineer in projects and services were roles and responsibilities include Installation, implementation & troubleshooting and providing day to day support for various voice technology products.

Major Responsibilities:

Take care of Aspect UIP, KnoahSoft and Nice logger accounts. Visit Customer sites to resolve Critical Logger issues. Conduct backup and technical audits at sites. Provide technical support regional and nationally. Provide technical support to Engineers of other regions to resolve the issues. Connect to customer site remotely & resolve the escalated issues. New installations, upgradations, migrations & shifting of Aspect UIP, VOIP Logger

Projects Executed

Customer: Eureka Forbes Ltd, Mumbai

Configuration of IVR call flow with Inbound ACD and Outbound etc Of Aspect UIP 7.0.1. Updates CM03 packages

Customer: HT Media, Gurgaon

Aspect UIP 7.0.1 to UIP 7.2 Upgradation and installation.

Configuration with Inbound ACD and Outbound etc.

Customer: DCB BANK LTD, Mumbai

Aspect UIP 7.0.1 to 7.2 installation and configuration with inbound ACD & Outbound, IVR etc.Updated CM04 packages

Customer: Medusind Solutions, Chennai.

Aspect UIP 6.6sp2 to UIP 7.3sp2, DB Migration and upgradation Installation and Configuration with Inbound, Outbound, etc. Installation and configuration of Linux and configure the Telephony Adapter.

Customer: National Stock Exchange & AGS Transact Technologies LTD

Successfully installed and configured KnoahSoft 3.5 Screen and voice recorders on Windows Server 2008 R2 platform & SQL server 2012 across PAN India locations.

TECHNICAL & IT SKILLS:

Aspect UIP : Aspect UIP 6.6 SP2, UIP 7.0.1, UIP 7.2 SP2 ,UIP 7.3 SP3

NICE : NICE PERFORM 3.x, NRX, NIM 4.1, NICE Engage Platform 6.x,NTR 6.x

KNOAHSOFT (HARMONY): Version/module : 3.x,4.x

GENESYS : Version/module : 8.1

PAST WORK EXPERIENCE: Engineer- Telecom Engineer

COMPANY: AGC Networks Ltd.

SITE: Eureka Forbes

DESIGNATION: Application Support engineer

DURATION: 1st May 2014 – 7th July 2015

JOB PROFILE: Worked as a Support Engineer and responsibilities include troubleshooting the

application related all types of issue.

Prime Responsibilities:

Handle day to day issues occur during production/non production hours.

Raise SR tickets & take regular follow up with Aspect UIP & KnoahSoft team regard to incidents.

Prepare POA for weekend activities & projects.

Attend weekend and night scheduled activities.

Coordinate with Global Engineering team for ongoing issues & MAC requests.

Raise CR tickets for implementing the recommended change requests.

TECHNICAL EXPERTISE:

Installation and Configuration of Aspect UIP 6.6sp2, UIP 7.0.1, UIP 7.1. Installation and Configuration of Code mode and Update package over the Aspect UIP system as and

when required. Installation and Configuration of Aspect Telephony Adaptor (Linux). Implementing Changes into current contact center as per requirements. Responsible for end to end contact center Configuration and Troubleshoot pertaining Aspect UIP

systems. Installation of Windows server 2003 R2, Windows server 2008 R2. Co-coordinating and working with Aspect Technical support and advanced support team for the

ongoing issues and to solve that on priority. Providing end to end training session of Aspect to Customer and Contact Center team for the better

usability of Products. Responsible for enlightening customer with built-in features of the system to explore it as per

requirement and better relation with customer. As part of solution design providing inputs to Solution team with my in depth knowledge on currently

line of products of Aspect UIP. Good knowledge and understanding of GENESYS front hand application and its components like

(Interaction Workspace, GeneSys Administrator, Infomart, Gen DB, Communication & Resource manager, CC Pulse+, GI2 reports, IVR reports etc.)

Configuration and Troubleshooting in KnoahSoft Harmony 3.5 & 4.5. Configuration and Troubleshooting in NICE Perform Express3.0, NICE Perform 3.x, Nice

Interaction Management 4.1, NRX 6.3. Taking a log backup for call records by command in Linux. Responsible for end to end contact center Configuration and Troubleshoot for the issue in genesis by

analyzing the logs and also configuration Working for AGC Lab Setup of Aspect UIP as well as KnoahSoft logger troubleshooting. Basic knowledge of Avaya dialer. Installation and upgradation of VMware. Troubleshooting issue of L1 and L2. Running SQL Query for Report.

Educational Qualification

Degree: Bachelor of EngineeringStream: Electronics and telecommunicationCollege: Dr. Sau. K G I E T. DARAPUR

University: Amravati University.

Exam Passed Year School /College Board /university Percentage

B.E. 2013 KGIET Amravati 64%H.S.C 2008 S.B College Mumbai Board 58%S.S.C 2006 Y.S.K.V Mumbai Board 60%

AREA OF INTEREST

Telecom and networking Unified Communication Digital communication Software development & Database management

Project & Presentation

Project Title: Project: Drowsy Driver Detection System

Software Used: Mat lab 2010a

DESCRIPTION: The objective was to detect human face in camera and crops the eyes of the drive and shows whether he or she is sleepy or not , if there are five consecutive frames find the eye closed, then it make an alert by ringing alarm alerted to wake up. It is useful in avoiding an accident, during the night time or in early morning time. So this system implementation in vehicle reduces road accidents. This project is clear us to save life and money

Personal Strength

Good communication skill which helps in building better relationship between inter and intra organizations.

Determine in executing task, self motivated and welcoming challenges as opportunity seeker. Having managerial skills to motivate, coordinate and execute work efficiently as team leader.

Personal Details

Date of Birth - 24th Aug 1989 Gender - Male Marital Status - Single Nationality - Indian Languages Known - English, Hindi & Marathi Hobbies - Reading books, Playing Cricket and Listening to music.

Declaration:

I hereby declare that the information furnished above is true to the best of my knowledge.

Date: Yours faithfullyPlace: Krishna Yadav