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7/27/2019 KPIs Hospital Quality Benchmark
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List of Indicators of Hospital Quality Benchmark
The following indicators can be requested in several levels: hospital wide, (groups of) specialties
(clusters of) ICD / DRG codes and individual specialists. For all themes listed below the most
relevant Key Performance Indicators are mentioned. Apart from this list, in Hospital QualityBenchmarkthere is a choice of about a thousand other performance indicators from which your
hospital can make its own selection.
Main group Theme Subtheme Examples / explanation
Quality of theprimaryprocess
Safety Mortality Hospital mortality rateHospital mortality rate after ORHospital mortality rate after AMI < 65 years and >= 65 years
Complications Occurrence cardiac arrest/AMI in hospitalFailure to Rescue (mortality rate after complications)Failure to Rescue (mortality rate after OR)% of patients receiving >1 blood transfusion
Volume high riskinterventions
Absolute annual volume of high risk interventions like main cancersurgeries, Esophagus resection, AAA, PCI etco total for the hospital (the team)o average by specialisto Amount for the specialist performing the least amount of
surgeries.
Precautions % of patients screened by anesthesiology team prior to operation% cataract surgery of which a vitrectomy was performed
preoperativelychoice of diagnostic techniques such as::o % diabetic patients with determined laboratory resultso % diabetic patients with fundusscopy or fundusphotography
Effectiveness Choice of Therapy
Choice of therapeutic techniques such as:o % endoscopic ORo % patients with expensive medicationo % patients with surgeryo % patients with hip fracture that was treated conservativelyo % daycare for hernia ingualis
Results % readmissions within a specified period% reoperations within a specified period (general)% reoperations within a specified period with the same diagnosisNumber of emergency room visits for chronic disease
Patientorientatedinformation
Access times Waiting time to first consultation (requires time of first contact tobe available)
Throughput Time between first outpatient visit and diagnostic imagesTime between first outpatient visit and surgeryTime between surgery and dischargeTime between first consultation and end of treatmentHospitalization time (total, preoperative, post-operative)
Number of visits Total number of visits to hospital per patient for the whole curetrajectory
7/27/2019 KPIs Hospital Quality Benchmark
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Activities perICD/DRG
Activity level per DRG/ICD, weighted by severity of the activitySplit by type of treatment, type of diagnoses, share of the marketDifferentiated by type of medical action (diagnostic imaging, other
diagnostics, performed surgery, therapeutic actions, medical
supplies, outpatient visits, wards, laboratories, pathology,daycare, MRIs, CT scans, IC days, etc.)
activities split in pre-clinical/clinical/post-clinical trajectorySchedulingpossibilities
variation of the length of stay% emergency admissions# OR treatment during admission
Satisfactorystakeholders
Patient Patient-satisfaction
Patient satisfaction by DRG/ICD (requires patient satisfaction to becollected by patient number)
Market
Market Share Current marketshare
Patient amount displayed in absolute numbers in focusregion/outside focus region
Marketdevelopment
Increase/decrease of market in focus region/outside focus regionMarket share Market share (displayed in Google Maps), requires complete
regional data (also other hospitals)
Financial
result
Price Prices ofDRG/ICD
Total invoiced prices / income per DRG/ICD
Costs Costs perICD/DRG
Split by costs for hospital and doctorSplit by fixed and variable costsSplit by, type of treatment, type of diagnoses, share of the
marketSplit by type of medical action (diagnostic imaging, other
diagnostics, performed surgery, therapeutic actions, medicalsupplies, outpatient visits, wards, laboratories, pathology etc)
Split by other relevant actions (daycare, MRIs, CT scans, IC days,etc.)
Split by pre-clinical/clinical/post-clinical trajectoryRevenues Absolute revenue Split by different market areas, production types
same forRevenuedevelopment
Growth of revenue (%) split by different market areas, productiontypes
Operationalresult
Operationalresult perDRG/ICD
Split by type of treatment, type of diagnoses, different marketareas, etc.
OperationalMargin
Split by type of treatment, type of diagnoses, different marketareas, etc.
Production Productionhospital
Number of primary production parameters like amount ofpatients, admissions, inpatient days, outpatient visits, etc.
Split by type of treatment, type of diagnoses, different marketareas, clinical vs non clinical, etc.
Same for growth of productionProductiondevelopment
Growth of production parameters (%) split by different marketareas, production types
Administrativeprocess
Closing andinvoicingDRG/ICDs
time from last activity until closing DRG/ICD trajectory, untilvalidation DRG/ ICD, until invoicing DRG/ICD
Quality ofadministration
several measurements on administrative incorrect actions, like adaycare DRG/ICD with inpatient days, etc.