Korn/Ferry Human Capital Solutions

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“What CEOs Want From CIOs” SIM Houston Chapter March 26, 2009 Mark Polansky Senior Client Partner & Managing Director Information Technology Officers Center of Expertise Korn/Ferry International. Korn/Ferry Human Capital Solutions. Executive Search - PowerPoint PPT Presentation

Text of Korn/Ferry Human Capital Solutions

  • What CEOs Want From CIOsSIM Houston ChapterMarch 26, 2009

    Mark PolanskySenior Client Partner & Managing Director Information Technology Officers Center of ExpertiseKorn/Ferry International

  • *Korn/Ferry Human Capital SolutionsExecutive SearchMatrix of Industry/Sector & Functional PracticesIT Practice: CIOs, CTOs, CISOs, SVP/VPsFuturestepRecruiting & Staffing PlanningProject/Pipeline Recruiting & StaffingRecruitment Process Outsourcing Leadership and Talent ConsultingOrganizational DevelopmentIndividual & Team AssessmentCompetency-based ModelingExecutive Coaching & DevelopmentCompensation Consulting

  • *Evolution of the IT Leadership Role1950s Tab SupervisorAccounting automationElectro-mechanical equipment, early computersReports to Accounting Manager

  • *Evolution of the IT Leadership Role1950s Tab Supervisor1960s Data Processing ManagerProprietary systems - accounting, payroll, salesBatch mainframe computersReports to Accounting Manager or Controller

  • *Evolution of the IT Leadership Role1950s Tab Supervisor1960s Data Processing Manager1970s MIS DirectorA full array of business applications systemsOnline and database systems, minicomputersReports to Controller or Chief Financial Officer

  • *Evolution of the IT Leadership Role1950s Tab Supervisor1960s Data Processing Manager1970s MIS Director1980s Vice President of Information SystemsAlignment of IT with business functionsPCs and Local Area Networks, decentralizationReports to Chief Financial Officer

  • *Evolution of the IT Leadership Role1950s Tab Supervisor1960s Data Processing Manager1970s MIS Director1980s Vice President of Information Systems1990s SVP/EVP & Chief Information OfficerEnterprise integration, recentralizationClient/server, Internet, ERP systemsReports to CEO/COO/President/GM - senior management team

  • *Evolution of the IT Leadership Role1950s Tab Supervisor1960s Data Processing Manager1970s MIS Director1980s Vice President of Information Systems1990s SVP/EVP & Chief Information Officer2000s ????

  • *The IT Leadership Role in the 21st Century2001-2002: End of the Technology BubbleDot-com implosionDeep corporate IT cost cuttingFocus on tactical operations post-Y2K/ERP2003-2007: The 21st Century CIOComprehensive definition of the C-level IT roleStrategic alignment and governanceProcess & operational optimization/ERPBusiness intelligence and customer intimacyValue creation2008-2010: Dealing with Global RecessionCost management, modest budget & staff reduction21st Century CIO Agenda still a mandate

  • *The 21st Century CIO Leadership AgendaSource: Korn/Ferry researchIT Strategy Business strategy alignment, business case and projected return on investments, priorities versus resourcesIT Governance Portfolio management, IT investment funding and review process, performance measurement, project management (PMO), SDLC, processes, standards, procurementIT Organization & Staffing Centralized, decentralized, federal model, shared services; reporting relationships, FTEs, staff augmentation, on/near/off-shore, capability/maturity, trainingTechnology Architecture; bleeding/leading edge or trailing; build or buy, suite or best-of-breed; infrastructure and networking insourced/outsourced, total cost of ownership (TCO), supportTechnology Awareness Board of Directors, senior and middle management, rank and file

  • *The 21st Century CIO Leadership AgendaSource: Korn/Ferry researchCorporate Governance Compliance, disaster recovery, business continuity, security, privacy, intellectual property protectionBusiness Intelligence Data modeling & warehousing, metrics, analytics, forecasting & modelingERP Business integration, value chain, process improvement & innovation, change management, quality programsCustomer Care Customer relationship management (CRM), contact centers, customer portals, B2B collaborative computing (EDI, VMI, CPFR)Internet e-business strategy, portals, web-enabled applications, telecommunications [Web 2.0]

  • *The 21st Century CIOENABLERDRIVERSUPPORTERCOST CUTTERStrategiccompetitiveTacticaloperationalReactivefollowingProactiveleading

  • Present State of the IT Leadership Role2008-2010 Dealing with Global RecessionOperating charterLeadershipCost ManagementIT Governance & Risk ManagementChange & InnovationSuccess criteriaIT EffectivenessValue CreationTransparency & MeasurementUpward mobility to operations and general management

  • What CEOs Want From CIOsLeadershipAssertive leadership and responsible ownershipEnterprise/SBU-level business savvy and strategic skillsIT alignment, strategy, vision, inspiration and motivationCommunications, relationship & partnership skillsGlobal perspective and optimizationGlobal business processes, standards & supportUse of global resources sourcing & productionGo beyond IT and the CIOs comfort zoneAttract, develop & retain best athletes (The War for Talent)Execution, execution, execution!Create World Class IT/Business Functionality

  • What CEOs Want From CIOsCost ManagementDo more with existing resourcesOrganizational restructuring & right-sizingFinancial restructuring the 80/20 paradigmCost reduction & operational optimizationIT standards and processesSystems consolidation and integrationAlternative/optimum sourcing/outsourcingIT operations: automation, virtualization, ITIL, COBITVendor contracts: consolidation & renegotiationPotential Funding for Low Risk/High Return Initiatives

  • What CEOs Want From CIOsGovernance & Risk ManagementIT standards, processes and controlsIT architecture for agility and growth/scalability Quality programs - PMO, Six Sigma, CMMData security, privacy and retentionSystems and data protection - internal and externalSupport for compliance and auditDisaster Recovery and Business Continuity Planning Protect the Enterprise and Position for Future Growth

  • What CEOs Want From CIOsValue Creation - Drive the top and bottom linesImprove revenue, margins, market share Business intelligence, analytics and insightsBPO - enhanced productivity and competitive advantageCustomer intimacy, loyalty, segment marketing, etc.Communities, markets & social networking - Web 2.0Technological innovationNew products and servicesNew channels and markets New business modelsChange & Innovation

  • The 21st Century CIOENABLERDRIVERSUPPORTERCOST CUTTERStrategiccompetitiveTacticaloperationalReactivefollowingProactiveleading

  • Change & Innovation = Business Transformation Proactive StrategicProducts & Services InnovationProducts & Services MaintenanceIT Consolidation & Rationalization; Vendor PartnershipsIT Maintenance; OutsourcingReactive StrategicProactive TacticalReactive TacticalGAME CHANGERDRIVERENABLERCOST CUTTERSUPPORTERBusiness Transformation

  • Innovators & Game-ChangersAmerican Airlines SABRE, AAdvantageCitibank ATM DeploymentFedEx Parcel TrackingToyota Just-in-Time Manufacturing Dell Zero Days InventoryWal-Mart Supply Chain, VMI, CPFR, RFID Proctor & Gamble BI & Consumer CommunitiesAmazon.com Online RetailingeBay Online Auctions Google Search-based AdvertisingFacebook, YouTube, Twitter, LinkedIn Social NetworkingYou!