KONE is an innovative leader in the

elevator and escalator industry. Our

job is to make the best of the world’s

cities, buildings and public spaces.

We believe that smarter and more

sustainable cities are part of the

solution for better living.

AT KONE, OUR

MISSION IS TO

IMPROVE THE FLOW

OF URBAN LIFE.

KONE deliversthe best People Flow®

experience

We provide Ease, Effectiveness and

Experiences to users and customers,

over the full life cycle of buildings.

OUR VISION

Two megatrends impact our business environment

URBANIZATION

Continuing urbanization drives long term

growth potential for new equipment,

maintenance and modernization.

TECHNOLOGICAL DISRUPTION

New technology gives us a great

opportunity to learn new ways of working

and serve our customers and users in

smarter and more exciting ways.

Data storage

and integration

Digitalization

continues to

accelerate

Everything becomes mobile

and connected.

Customers have full real-time

transparency.

Users demand increased

convenience, efficiency and

enjoyment in People Flow.

New ”ecosystems” emerging

around smart buildings and

cities.

Cloud

Connectivity

Sensors

Mobility

Analytics

An innovation

leader

Over 3,000 patents related

to the elevator and escalator

industry.

Cooperation with customers,

key partners, leading

universities and research

facilities.

In 2018, Forbes has ranked

KONE among the most

innovative companies in the

world (#59).

Technological enablers: Connectivity, IoT cloud and cognitive analytics

CONNECTED EMPLOYEES

Supporting the collaboration and

efficiency of our people

CONNECTED EQUIPMENT

Connecting >1 million

equipment to the cloud

CONNECTED USERS

Personalized experience for users

CONNECTED CUSTOMERS

Increased business value through better

communication and productivity

We are investing heavily in new technology

Our journey with IBM started with customer needs

Increased differentiation

Higher speed of bringing new services and

solutions to market

Customers’ expectations

are changing

New technologies bring

opportunities to add value

for customers in new ways

Co-creation with customers

and partners

A typical day at KONE

> 500 units

delivered

> 1.2 million

units in service

> 500

orders booked

~ 70,000

maintenance

visits> 450,000

customers

Operations in

> 60 countries

We move

> 1 billion

people per day

Traditional

DISCONNECTED

BLACK BOX

REACTIVE

Revolutionary

CONNECTED

COGNITIVE

PREDICTIVE

KONE 24/7 Connected Services

With Watson is a trademark of IBM Corp.,

registered in many jurisdictions worldwide

So transparent,

you'll stay in the know

So safe,

by keeping watch 24/7

So intelligent

it´s predictive

KONE is revolutionizing

elevator and escalator

maintenance with new

intelligent KONE 24/7

Connected Services

that are based on real-

time data and analytics.

With real-time data directly

from your equipment, we

can better predict the need

for maintenance.

Your elevator will be more

reliable and safer, repairs

will be done faster and all

communication will be

transparent.

How it works

The system keeps a

constant eye on

critical parameters

You get trustworthy insights

into the health of your

assets and proposals for

the future

Our technician gets

the right information at the

right time

Confidential | © KONE Corporation

Intelligent technology

analyzes maintenance

needs and predicts faults

Examples of key parameters monitored

Doors opening and

closing behavior

Push button functioning

Stopping accuracy

and stopping behavior

Mileage and drive time

Position and

movement in shaft

Usage statistics

Confidential | © KONE Corporation

Examples of key parameters monitored

Usage statistics

Emergency stops

Stopping accuracy

and stopping behavior

Mileage and drive time

Movement

Confidential | © KONE Corporation

21 28 04 11 18 25 08 15 22 29 07

Confidential | © KONE Corporation

EXAMPLE: ELEVATOR DOOR REOPENINGS

� Significant increase

in openings

� Indicates curtain

of light issue

� Visible at least two

weeks earlier, helping

to prevent breakdown

Data tells us when equipment needs attention

JAN FEB MAR

Confidential | © KONE Corporation

Noise peak value during stopping

EXAMPLE: ELEVATOR BRAKE ADJUSTMENT REDUCES NOISE LEVELS

Data showed elevator

noise level peaks during

stops were high

A break adjustment was

suggested as a preventive

procedure during a

maintenance visit

Elevator noise back to

normal levels

We can find and fix faults that would go undiscovered

2016-06-26 2016-07-10 2016-07-24 2016-08-07 2016-08-21 2016-09-04

Confidential | © KONE Corporation

Our technicians have easy Access to Service Needs and have all necessary information

The Service need has a link with more detailed information The system also provides

answers/actions to solve the issue

Confidential | © KONE Corporation

The Customer is informed via KONE Online and KONE Mobile

Service needs planned

during next maintenance

visit

Current status of the

equipments

Completed actions

coming from

KONE 24/7 Connect

Customer benefits

Get peace of mind

� Fewer faults and faster

repairs

� Less inconvenience for

equipment users and

tenants

� Fewer user complaints

� Better customer and user

satisfaction

� A better user experience

enhances a building’s value

Maintain the value

of your assets

� Improved equipment

performance and service

levels

� Keep equipment running

while prolonging the value of

your assets

� Effectively manage your

assets with trustworthy data

and our guidance

Improve safety

� 24/7 tracking of your

equipment

� Continuous surveillance of

essential safety components

� Improved passenger safety

� Faster response in case of

urgent issues

� Immediate information in

case of urgent issues

Get better

transparency

� Trustworthy analytics

and diagnostic actions

� Have answers before you

receive complaints

� Full transparency of

suggested service plan and

diagnostic actions to be

taken

� Ability to plan and budget

for costs with factual data

and reporting

KONE IoT landscape

with new connectivity

BACnet

CALL CENTER APP.

CUSTOMER CARE CENTER

Service needs/analyzed data

Service order data

APIs

CUSTOMERFLEXIBLE DASHBOARDBUILDING MANAGEMENT SYSTEM

KONE Online

KONE Mobile

SAP

data

DATA ANALYST

Service needs

KONE FIELD MOBILITY

TECHNICIAN

PARTNERS3rd party APIs

24/7 CLOUDVIEW

TECHNICAL HELP DESK

DATA FROM

THE EQUIPMENT

Service needs –on urgent issues

Device and sensor data

Configuration & software updates, Equipmentcommanding

GLOBAL

SIM

BUILDINGMANAGEMENT SYSTEM

CUSTOMER

IBM IOT

IBM API

connect

Service and monitoring

data

Backreporting

Thank you