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CHAPTER-I
INTRODUCTION
The three major sectors that contribute to the development of the economy of a country are
agriculture, manufacturing, and services. Of the three, the share of the service sector in the world’s
economy has been growing steadily over the past few years.
The service industry forms a backbone of social and economic development of a region. It has
emerged as the largest and fastest growing sectors in the world economy, making higher
contribution to the global output and employment. Its growth rate has been higher than that of
agriculture and manufacturing sectors. It is a large and most dynamic part of the Indian economy
both in terms of employment potential and contribution to national income. It covers a wide range
of activities, such as trading, transportation, and communication, financial, real estate, and
business services tourism as well as community, social and personal services.
In developed countries like the US, UK, CANADA, and AUSTRALIA the service sector
accounts for more than 60 percentage of the GDP and generates three times more employment than
the manufacturing sectors.
In India, service sectors as a whole, contributed as much as 68.6 percentage of the overall average
growth in gross domestic product (GDP) between the years 2002-03 and 2006-07.
Researcher focus to study the tourism industry.
NEED FOR THE STUD
In India , tourism industry holds special position as it not only have potential to grow at a
high rate , but also stimulate other economic sector through its backward and forward linkages and
cross sectional synergies with sector like agriculture , horticulture , poultry , handicraft , transport ,
constructions etc... That is, it can provide impetus to other industries in the country and generate
enough wealth to help pay off the international debt. It is the third largest net earner of foreign
exchange for the country.
The travel and tourism sector contributes to the national integration ; preserves natural and
cultural environment as well as enriches social and cultural lives of the people .It has the capacity
to create substantial job opportunities, particularly, for unskilled and semi-skilled workers as well
as to alleviate the poverty in the country.
Given India’s unique endowments of bio-diversity, forests , rivers, mountains , historical
places, temples and pilgrims, caves, museums, monuments and culture the industry holds
immense strength for obtaining higher growth rate. The challenges in the sector lie in successfully
preserving these in their original forms, and making them accessible to domestic and international
travelers. India offers various categories of tourism product. Such as adventure tourism .medical
tourism (ayurveda and other forms of Indian medication), eco-tourism, rural tourism, cruise
tourism, meeting, incentives, conferences and exhibition tourism etc...
OBJECTIVES OF THE STUDY:
1).To identifies the purpose of visiting at kolli hils.
2).To measure the satisfaction towards the visit in kolli hills.
3).To evaluates trends in tourism at kolli hills.
4).To analyzes the mode of transport they used and reached their kolli hills.
5).To calculates the frequency of visiting of the kolli hills.
METHODOLOGY:
1).These study relates to the visitors satisfaction towards kolli hills tourism place the
information required for the study has been collected from primary data and secondary
data.
2).primary data are collected from the sample respondents by means of the questionnaire.
Researcher collected data from 100 visitors.
3). the secondary data sources include books, website and data collected from the village
administrative office, etc…
STATISTICAL TOOLS:
The researcher has employed simple percentage method as well as percentage tables
and diagram for the purpose of easy understanding of the results of the research. Chi-square
test and correlation analysis are used for anglicizing the relationship between the variables.
SCOPE OF THE STUDY:
The study covers the analysis of different visitor’s satisfaction of the kolli hills. It
explores the sources for increasing the domestic and foreign visitors at kolli hills. This
study reveals the relationship between the profiles of the visitors experienced by the kolli
hills. It helps to understand the highlights of suggestion measures enabling the quality of
tourist places promoting innovative measures.
LIMITATION OF THE STUDY:
1) This study ignored various in Namakal district.
2) Some respondents were reluctant to answer few questions.
3) Due to time constraint, the researcher did not able to cover the tourist spots in kolli hills.
CHAPTER SCHEMES
1) INTRODUCTION OF THE STUDY
2) PROFILE OF THE STUDY AREA
3) REVIEW OF LITERETURE
4) DATA ANALSIZE AND INTERPERATION
5) FINDINGS, SUGESSTION AND CONCULTION
CHAPTER-II
PROFILE OF THE STUDY AREA:
Namakkal district is an upcoming industrial hub and a center for tourism and pilgrimage.
Namakkal district was inaugurated on 01–01–1996 after bifurcating salem district in pursuance of
the policy of the government to bifurcating or trifurcate large districts for efficient administration,
speedy and holistic development. Namakkal district has two revenue divisions viz. namakkal and
tiruchengode and four taluks viz. Namakkal, Tiruchengode, Rasipuram, and Parmathi Velur.
National moments, temples, sacred shines, hills, rain forests, tiny vales and dales in the 216 sq.
mile range of kolli hills are attracts thousands of tourists year after year. Namakkal is the district
head quarter very much centrally located from the majow towns as: 31km. from Salem, 55km.
from Erode , 42km. from Karur, and 84km. from Trichy. Frequent bus services from major town
in Tamil Nadu and roads of high standard may enable you to reach Namakkal without much
exertion.
HISTORY OF HOLLI HILLS
Tucked away between the Pachamalai and Kalrayan hill ranges of the Eastern Ghats in
South India, Kolli Hills (or Kollimalai, in Tamil) is indeed a remarkable spot in Tamil Nadu.
Unlike man-made Ooty and Kodai, Kolli Hills is traditional hill country, the land of friendly tribes,
and a part of the erstwhile kingdom of Valvil Ori, a Tamil king who was renowned for his
generosity and valour. Formed in the shape of an open square, these hills were also known as
Chathuragiri, literally meaning square-shaped hills.
Located at an ever-so-pleasant altitude ranging from 1000 to 1300 metres above mean sea
level, Kolli hills enjoys a salubrious climate throughout the year. This fertile pocket in Namakkal
district is where exotic tropical fruits and medicinal plants grow in plenty. The land is still
relatively untouched by time, with 16 quaint little tribal villages that once constituted the hill
kingdom of Ori. Much of the charm of this hill country still remains. For if you cant stand the
milling crowds of Ooty and Kodai, this surely is one place where you can head to for a quiet
holiday.
The history of Kolli Hills is closely linked with ancient Tamil literature. It is believed that
in the Ramayana, these hills are called madhuvanam (forest of honey), the abode of the monkey
king Sugreva. In the ancient Tamil epics Silapadikaram and Manimekalai, there is an interesting
reference to Kollipavai, the deity in the sacred grove, who is also considered the guardian of the
forests here. According to this legend, the sages were looking for a peaceful place to do their
penance, and they chose Kollimalai as their abode. When they began their rituals, the demons
invaded the hills to destroy their penance. The sages prayed to Kollipavai, who according to the
myth chased away the demons with her enchanting smile. The Kollipavai is still worshipped by the
people here and her smile is revered. The Kollipavai temple is located in one of the 15 sacred
groves here and can be approached only on foot.
According to the references in Tamil Sangam literature, Kolli Hills was once ruled by the
benevolent and most valiant King Ori, who lived sometime during 200 A.D. The region, consisting
of 18 nadus (villages) including the present Rasipuram and Senthamangalam, were under his rule.
His reign was perhaps the most prosperous, as far as these hills were concerned, as paddy, millets
and spices grew abundantly and the king himself was a patron of arts and the most generous
among all rulers. The Tamil literary works also talk about his extraordinary valour and archery
skills. It is believed that he once killed an elephant, tiger, deer, wild boar and monitor lizard with a
single arrow.
There are many such legends and interesting myths associated with these hills, which make
it all the more interesting and worth visiting. The drive up the 70-hairpin bend ghat road is truly an
enjoyable experience. Contrary to ones expectations, the ghat road here is quite wide and well-laid,
thanks to the tribal welfare funds allotted by the government. The road winds through 13 miles of
beautiful scenery and thick forests, where you could pause just to take in the fresh mountain air, or
just stop and stare at the monkeys, mongooses or squirrels that frolic on the hillsides. But hairpin
bends are frequent and plenty, so it would be wise to be cautious while driving.
The drive up the hill will take you to Solakkadu, the main town here, which is also one of
the highest points in the hills. But for the few shops, bus stand, a Highways Department Guest
House, a higher secondary school and the weekly shandy, Solakkadu is just an overgrown village.
The viewpoint inside the Highways Bungalow compound is worth visiting, as one can have a
spectacular view of the surrounding hills and plains from here. The bi-weekly shandy (dawn
market) on Wednesdays and Saturdays attracts fruit vendors and wholesale dealers from the plains.
The shandy begins on the previous evening as tribals trickle in with their produce. Many walk all
the way from their villages, and camp at Solakkadu for the night, for the actual business begins at
5.00 in the morning and is over by 10.00am. Plantains, Jackfruit, Pineapple, Orange, Pepper,
Coffee and Honey are what Kolli Hills is famous for, though you may get a better deal from the
vendors than the tribals themselves.
The resident Malayalis (literally meaning people of the hills) are a friendly, sturdy and
hard-working people, who generally keep to themselves. They constitute about 95% of the total
population of these sparsely populated hills. Researchers feel that these were not the people who
lived here during King Oris time. The early natives were primarily hunters-gatherers, while the
present tribes could have migrated from the plains, bringing farming and agriculture with them.
About 4 miles from Solakkadu, an undulating track leads to the Christian settlements at
Valavandhinadu established here by Mr.J.W.Brand, a Christian missionary who lived on the hills
between 1913 and 1929. His work was carried on by his wife for many more years, in spite of the
poor response from the tribals. But these missionaries were solely responsible for spreading
literacy in this area, by establishing many elementary schools.
The next biggest village in the vicinity is Semmedu, which boast of a primary health center,
telephone exchange, a few shops, hotels and the Valvil Ori statue. Comfortable accommodation
and restaurants are available near Semmedu, at the Nallathambi Resorts and P.A. Lodge. Semmedu
also has a statue-memorial to the King Valvil Ori, and is the venue of the Valvil Ori Tourism
Festival in August. The festival is primarily a cultural event, which had its origin in the traditional
Adi festival when people from all the 16 villages in Oris kingdom came together and danced, sang
and feasted in praise of their deities and king. They brought with them, the flowers and fruits
unique to each region and got together as a community. In recent times, this festival is organized
by the Tamil Nadu Tourism Department to showcase the cultural heritage of this region. The
schools and government organisations in the area take part in the cultural events, and the fruit
show is a main attraction. A Summer Festival is also held here in May, which is primarily
conducted as a source of recreation for the local community.
The best way to enjoy these hills is at a leisurely pace, as there is ample opportunity for
trekking and generally relaxing. It would be ideal to stay at one of the good resorts at Semmedu
and explore the hills. Summer would be the right time to visit. August is the season for fruits here,
and the time for the Valvil Ori Festival. But it would be very windy in August, which could be
discouraging for any outdoor activity.
One of the highest points in the hills is Selur Nadu, which is believed to be the place where
King Pari, another generous Tamil King, gave away his chariot as support to the helpless jasmine
creeper. An ancient culvert can also be seen here. The long and winding road from Semmedu to
Selur Nadu is dotted with beautiful scenery. Banana and coffee plantations with their red and green
coffee berries glistening in the sun, tall silver oak trees with glossy pepper leaves wrapped around,
guava and orange trees laden with fruit and a host of other tropical plants typical of this region, are
a feast to the eye. There are many spectacular points on the way where you could pause to have a
birds eye view of the hills and the quaint little tribal villages nestling in the bowl-like valleys.
Some of these villages still do not have electricity. Faraway, in the uninhabited hills, are thickly
wooded Sholas, similar to the ones found on the Western Ghats. These are the last resorts of the
sloth bear, panther, porcupine, deer, fox, hare and a variety of wildlife that once roamed the entire
hills. Another village on the way is Vaasaloorpatti, where the Government Fruit Farm is located. It
is a beautiful place where paddy (the traditional quick-yielding dwarf variety indigenous to this
region) is cultivated in the valley and a variety of hybrid and native fruits such as jackfruit,
oranges, coffee, pepper and spices are grown on the slopes here. At Vasaloorpatti, the Salesian
Sisters of Mary run a free dispensary and maternity hospital for the tribal women. Hill Dale
Matriculation School, the only residential private school in Kolli Hills is also located here. Not to
be missed on the way to Vasaloorpatti from Semmedu is the Tampcol Medicinal Farm at
Vaalavandi Nadu, run by the Tamil Nadu government. The farm is surely worth visiting, as Kolli
Hills is perhaps better known for its medicinal plants than anything else. A wide variety of
medicinal plants and herbs used in Ayurvedic, Siddha and Unani medicine are nurtured, cultivated,
gathered and sent from here. Even the most common medicinal plants, acquire a special value
when grown here, as the medicinal plants from Kolli Hills are generally considered to be more
potent and effective. For example, the Chitharathai (galanga the lesser), an effective remedy for
cold, grown here is sold at Rs.400 per kg. Athimaduram (Jamaica liquorice), Karpooravalli
(Coleus aromaticus), Thoothuvalai (Trilobatum), Tulasi (Ocimum sanctum), Kizhanelli
(Phyllanthus amarus) and a host of other herbs, besides a variety of spices are also cultivated
here.Since ancient times, Kolli Hills has always been famous for its medicinal plants. It is believed
that the Sithars (ancient medicine men) lived, researched and meditated here in the caves inside the
sacred groves. Many such sacred groves are believed to be found in the forests here (near the
Agasagangai falls) even today, and the adventurous go on trekking expeditions, to the caves where
the Sithars lived. Stories abound of people chancing upon the stone mortars used by the Sithars to
prepare their medicines and concoctions. The moss covering the inner walls of the Sithar caves is
believed to have unique healing properties. The sacred groves are guarded by the local temple
deities, and the felling of trees is prohibited here. There is also a popular belief among the locals
here that a person could lose his mind while entering certain areas of the dense forest where the
Sithars lived. No one knows where exactly these areas are, but these pockets, known as
Mathikettan Solai are believed to completely wipe out a persons memory, for a period of time.
Perhaps the biggest attraction in Kolli Hills from a tourists point of view is the spectacular
Agasagangai waterfalls and the nearby Arapaleeswarar temple at Valapoor Nadu. This ancient
Siva temple has inscriptions dating back to the Chola period. One has to climb down the 700 and
odd steps leading to the waterfalls from here .
AKASA GANGAI WATERFALLS (Ganges of the Sky)
Kolli Hills is a major mountain range and is an outliner of the Eastern Ghats. It is eighteen
miles(28 Kilometeres)long (north south) twelve miles(19 Kilometers) wide(east/west). Kolli Hills
could be reached through a ghat road which was 70 hairpins bends. The village at the foothil
Karavalli. Kolli Hills is 80 KM from Trichinapalli, Tamil Nadu. The distance from Namakkal to
Kolli Hills is 55 KMs..The ghat road alone 26 KMs. The district administration is taking steps to
form an another ghat road called Nariankadu-Mullukurichi road which, when formed will have
only 2-3 hairpin bends. Akasa Gangai is an enchanting 300 feet waterfall of river Aiyaru, located
near Arappaleeshwarar temple. Thousands of steps lead down to the falls. It is situated in a
beautiful valley surrounded by the mountains at all sides. Enrooted, the natural beauty of the valley
and the vegetation-covered peaks .The location is ideal for trekking and the breeze is pleasant, the
cascade of silvery water touching and brushing the innumerable herbs which are abound in
Kollihills keeps everyone spell bound and fresh with its herbal qualities.
KOLLI HILLS-AN OVER VIEW
Kolli Hills is a major mountain range and is an outliner of the Eastern Ghats. It is eighteen miles
( 28 Kilometers) long (north south) twelve miles(19 Kilometers) wide (east/west) and covers
approximately 400 square miles. The elevation varies from 500m to 1190m .Lower Western side
of the hills consists Mixed Bamboo forest and Upper hill sides
comprises patches of Evergreen forest. Eastern side of the Hills consists tropical deciduous and
mixed evergreen forest. Kolli hills has steep rugged peaks in western slope when compared to vast
and gentle eastern slope Numerous rocky streams traverse the wet evergreen forests clothing the
middle hills and flow during the rainy season. Pools of water in these streams are the major source
of water for the habitat. The Forest Department has constructed a number of check dams at
strategic places to help the fauna tide through the drier months. There are forested patches here
which are unspoilt and good for trekking, the weather is invariably pleasant and there are a great
many dormant waterfalls that spring to life in the monsoon months.
Climate: It s a pretty hill station with a pleasant cool climate. Kolli hills temperature never rises
above 30ºC or falls below 13ºC. This is one hill station where one does not feel the biting cold of
winter. With such a salubrious climate, kolli hills can be visited round the year.
Place of Interest
• The terrace type of 70 (some say 95)hairpin bends ghat road
• Sri Arappaleeswarar Tempe on top of the hills called Chathuragiri is one of the oldest.
• Swami Pranavananda Ashram
• The wonderful Agasakangai Waterfalls flowing from a higher over 2000 feet is a unique scene
• Valvil Ori Festival and Tourism Festival are celebrated during August every year.
• Solakadu View point
• Kakapujadavar Ashram
• Siddhars place where they stayed
• Kurijni Kalaan nursery
• Fruits Preservation factory
• Pungkulam Siva temple
• Thani maati perumal temple
• Urupuram sengaiamman temple
• Chattharama ashram
• Kolli Malai aaitu kai amman temple
• Maci periasamy temple
• Germany Saint Ashram
• Wireless point
• Suicide Point
• Herbal garden
• Aluminium Mines
• Fruit garden
• Karaiangkadu Kaliamman temple
Fauna: In prehistoric times, elephants and tigers roamed these hills freely, but due to increase in
deforestation, they vanished from the scene. At present sloth bear, Jackal, Bats are sharing the
space with inhabitants. The rich and varied vegetation provide perfect habitat for a variety of
amphibians and reptiles including colorful tree frogs, cryptic toads etc. The king cobra, krait,
python, vine snake are amongst a wide variety found here. Flying lizards, Chameleon, Forest
Calotes may be spotted by a keen visitor. For bird watchers, Western & Eastern slopes is ideal
place to watch the birds
Accommodation and facilities – It has may decent middle classes hotels in the western part of the
hills. The accommodation is also available in Forest Rest Houses and dormitories. Bedding and
linen is provided, but it is advisable to take a sleeping bag and towels. The caretakers of the
various lodges prepare simple and tasty Indian food.
CHAPTER-3
REVIEW OF LITERETURE
Tourism has always been a major social phenomenon of any society. It is motivated by the natural
urge of every human being for new experience, adventure, education, knowledge and
entertainment. In order to understand each other’s cultures and values as well as to cater several
other social , religious and business interest. It has resulted in development of many tourist and
infrastructure facilities. This along with the progress of proper transportation network globally,
especially of airways and water ways has encouraged people to venture out to the foreign lands. It
has facilitated the trade and commerce between the different regions of a country and between the
different counties. As a result, over the years , it has acquired the status of a service
industry.
Tourism , being one of the largest industry , plays a key role in achieving the socio-economic goals
of the development plans of a nation. It is an import service – oriented sectors which has made
rapid strides globally in terms of gross revenue and foreign exchange earning.
It is a composite of service provider , both public and private , which includs travel agents and tour
operaors ; air , rail, and sea transportation operators ; guides ; owners of hotels , guest houses and
inns, restaurants and shops; etc... they are involved in meeting the diverse interest and
requirement of domestic and international tourist.
The tourism industry provides incentives to foster the quality of environment , generates more
employment opportunities(patricularly in remote and backward areas) as well as develops
necessary infrastructure facilities like roads telecom and medical services in the economy.
Tourism is a growing industry in many parts of the world. The tourism industry is divided into
three categories namly, transportation, accommodation and tour operstors. The tourism industry of
a country is dependent on the country’s tradition and culture , natural resource and scenic beauty,
its financial and political status, the status of its economy , its religious inclinations and its
architectural beauty and constructions.
Tourism can be divided based on their socio- economic status , geographic difference
demographics, and psychographics. The marketing mix elements of tourism inustry help in
creating an image of the tourist destination , building awareness of the services.
India can attract many tourist because of its rich culture and heritage. Foreigner’s are attracted to
the culture , ayurveda , pleasent and friendly people , art and architecture of the country. Further ,
the historical importance of mounments like the Taj mahal, the lotus temple etc.. and the temples
of the south , have equally attracted the temples of the south , have equally attracted the tourist.
India should concentrate on developing domestic tourism etc..
RECENT TRENDS IN TOURISM
Lets us now discuss the recent trends in this industry.
1).sophisticated technology has improved commuication with the customers, tour operators in
other countries etc.. . for example , a foreign tourist might communicate with an indian tour
operator with ease and at negligible cost, through the internet. In addition, technology is also
provide facilities that could never have been imagined a few years age.
2). India has promoted itself as a favorite tourist destination branding itself a ‘Incredible India’.
This promotion has added to india’s popularity among international tourist.
3). There has been increase in travel due to international business travelers. At the same time
demostic travelers who travel mostly for business purpose do take short vacations with friends or
family and visit near by resorts. This trends it picking up.
4). The increase in the number of young people who are earning has also led to an increase in
demostic travel.
5). There is a high demand for wellness resorts, hills retreats, wildlife resorts, etc..
TOURISM POLICY AND SCHEME
In order to develop tourism in india in a systematic manner , position it as a major engine of
economic groeth and to harness its direct and multiplier effect for emlpoyment and poverty
eradication an environmentally sustainable manner , the national tourism policy was formulated in
the year 2002. Broadly , the “policy” attempts to :-
1). Position tourism as a major engine of economic growth;
2). Harness the direct and multiplier effect of tourism for employment generation ,
economic development and providing impetus to rural tourism.
3). Focus on domestic tourism as a major driver of tourism growth.
4). Position india as a global brand to take adventage of the burgeoning global travel trade
and the vast untapped potential of india as a destination;
5). Acknowledges the critical role of private sector with government working as a pro
active facilitator and catalyst;
6).create and develop integrated tourism circuits based on india’s unique civilization,
heritage and culture in partnership with states , private sector and other agencies and
7). Ensure that the tourist ti india gets physically invigorated , mentally rejuvenated ,
culturally enriched spiritually elevated and “ feel india from within”
8). Keeping is view the basic principles and guidelines of the tourism policy , the ministry
of touriosm has been broadly implementing the following schemes/ program
TAMIL NADU TOURISM
Tamil nadu is a land of varied beauty. It is mostly famous for its numerous hindu temples based on
the dravidian architecture. The temples are of a distinct style which is famous for its towering
Gopuram. Popular temple towns include Madurai, Trichy,Tanjore,Kanchipuram, Palani,
Tiruvallur, Namakkal and Mahabalipuram . The most famous temple is the Brihadisvara temple
in Thanjavur that is about 1000 years old and is on the UNESCO’s world Heritage site list. Tamil
nadu also has the Navagraha temples that are a popular pilgrim circuit.
Kanyakumari , the southern most tip of peninsular india , is famous for its distinct and beautiful
sunrise , vivekananda rock memorial on the mid- sea , thiruvalluvar statue and has some very
green hilly landscape and picture – postcard perfect sceneries around the district and nagarcoil.
Hill stations like kodaikanal and nilgiris boast some of the stunning landscape in india. The
niligiris also has one of the two mountain railways in india and is being evaluated for the
UNESCO’s world Heritage site list. The mudumalai wild life sanctuary located in gudalur near the
border of Karnataka known for its Elephants , tiger and deer and the Pitchavaram mangrove
forests located in Chidambaram are two of the many eco- tourism spots of importance.
Though , tamil is the official frist language, these days other neighbouring language like Telugu,
Kannada and Hindi have been well accepted
.
CHAPTER -IV
Data Analysis and interpretation
SHOW THE SEX VARIATION OF RESPONDENTS
SEX
NO.OF
RESPONDENTS
PERCENTAGE (%)
MALE
55
55%
FEMALE 45 45%
TOTAL
100
100%
SOURCE: PRIMARY DATA
INFERENCE:
The above table shows that 55% of the respondents are male and 45% of the
respondents are female.
SHOW THE SEX VARIATION OF RESPONDENTS
TABLE-IV-3
SHOW THE MARITAL STATUS OF THE RESPONDENTS
MARITAL STATUS
NO.OF
RESPONDENTS
PERCENTAGE (%)
MARRIED
42
42%
UNMARRIED
58
58%
TOTAL
100
100%
SOURCE: PRIMARY DATA
INFERENCE:
From the above table it can be inferred that 42 % of the respondents were ‘MARRIED’
and 58 % of them were ‘UNMARR
CHART-IV-3
SHOW THE MARITAL STATUS OF THE RESPONDENTS
TABLE-IV-4
SHOW THE EDUCATIONAL QUALIFICATION OF THE RESPONDENTS
EDUCATIONAL
QUALIFCATION
NO.OF
RESPONDENTS
PERCENTAGE (%)
SCHOOL LEVEL
15
15%
UG
29
29
PG 35 35%
PROFESSIONALS
21
21%
TOTAL
100
100%
SOURCE: PRIMARY DATA
INFERENCE
From the above table it can be inferred that 15% of the respondents were in the ‘SCHOOL
LEVEL, 29% of them were UG, 35%of the respondents were ‘PG’, 21% of them were
‘PROFESSIONALS’.
CHART-IV-4
SHOW THE EDUCATIONAL QUALIFICATION OF THE RESPONDENTS
TABLE-IV-5
SHOW THE OCCUPATION WISE CLASSIFICATION OF RESPONDENTS
OCCUPATION
NO.OF
RESPONDENTS
PERCENTAGE (%)
AGRICULTURE
17
17%
BUSINESSMEN 26 26%
STUDENT 44 44%
GOVT.EMPLOYEE 13 13%
TOTAL 100 100%
SOURCE: PRIMARY DATA
INFERENCE:
From the above table it can be inferred that 17% of the respondents occupation were
agriculture and, 26% of the respondents were businessmen, and 44% of the respondents were
Students and 13% of the respondents were Govt employee.
CHART-IV-5
SHOW THE OCCUPATION WISE CLASSIFICATION OF RESPONDENTS
TABLE-IV-6
SHOW THE MONTHLY INCOME CLASSIFICATION OF
RESPONDENTS
MONTHLY
INCOME
NO.OF
RESPONDENTS
PERCENTAGE (%)
BELOW 5000
27
27%
5001-8000 35 35%
8001-11000 26 26%
ABOVE 11000 12 12%
100
100%
TOTAL
SOURCE: PRIMARY DATA
INFERENCE:
.
From the above table it can be inferred that 27 % of the respondents monthly income were
Below 5000 and, 35% of the respondents were from 5001-8000, and 26% of the respondents were
from 8001-11000 and 12% of the respondents were Above 11000 .
CHART-IV-6
SHOW THE MONTHLY INCOME CLASSIFICATION OF RESPONDENTS
TABLE-IV-7
SHOW THE NUMBER OF RESPONDENTS VISITED KOLLI HILLS
NUMBER OF VISITORS
NO.OF
RESPONDENTS
PERCENTAGE (%)
YES 100 100%
NO 0 0%
TOTAL 100 100%
SOURCE: PRIMARY DATA
INFERENCE:
From the above table it can be inferred that 100% of the respondents are visitors.
CHART-IV-7
SHOW THE NUMBER OF RESPONDENTS VISITED KOLLI HILLS
TABLE-IV-7-1
SHOW THE PURPOSE OF VISIT
PURPOSE OF VISIT
NO.OF
RESPONDENTS
PERCENTAGE (%)
RELEXATION 19 19%
PILGRIM 14 14%
SIGHTSEEING 49 49%
OTHER PURPOSE 18 18%
TOTAL 100 100%
SOURCE: PRIMARY DATA
INFERENCE:
From the above table it can be inferred that 19% of the respondents were visited for relaxation
and, 14% of the respondents were pilgrim, and 49% of the respondents were visited sightseeing
and 18% of the respondents were for other purpose.
CHART-IV-7-1
SHOW THE PURPOSE OF VISIT CLASSIFICATION OF
RESPONDENTS
TABLE-IV-8
SHOW HOW THEY KNEW ABOUT THIS PLACE
PARTICULARS
NO.OF
RESPONDENTS
PERCENTAGE (%)
TOUR COMPANIES 10 10%
FRIENDS/RELATIVES 68 68%
MEDIA 11 11%
PUBLISHED LITERATURE 11 11%
TOTAL 100 100%
SOURCE: PRIMARY DATA
INFERENCE:
From the above table it can be inferred that 10 % of the respondents knew through tour
companies and, 68% of the respondents knew through friends/relatives, and 11% of the
respondents knew through media and 11% of the respondents were through published literature.
CHART-IV-8
SHOW HOW THEY KNEW ABOUT THIS PLACE
TABLE-IV-9
SHOW THE ASPECTS ATTRACTED CLASSIFICATION OF RESPONDENTS
PARTICULARS
NO.OF
RESPONDENTS
PERCENTAGE (%)
SCENIC BEAUTY 72 72%
CULTURE 13 13%
RELIGION CENTERS 15 15%
TOTAL 100 100%
SOURCE: PRIMARY DATA
INFERENCE:
From the above table it can be inferred that 72% of the respondents were scenic beauty and,
13% of the respondents were culture, and 15% of the respondents were religion centers.
CHART-IV-9
SHOW THE ASPECTS ATTRACTED CLASSIFICATION OF RESPONDENTS
TABLE-IV-10
SHOW THE VISITED PLACE BEFORE CLASSIFICATION OF
RESPONDENTS
PARTICULARS
NO.OF
RESPONDENTS
PERCENTAGE (%)
ONCE 13 13%
TWICE 49 49%
MORE THEN TWO 24 24%
NO 14 14%
TOTAL 100 100%
SOURCE: PRIMARY DATA
INFERENCE:
From the above table it can be inferred that 13% of the respondents were travelled once and,
49% of the respondents were twice , and 24% of the respondents were more then two and14% of
the respondents were not at all visited.
CHART-IV-10
SHOW THE VISITED PLACE BEFORE CLASSIFICATION OF
RESPONDENTS
TABLE-IV-11
SHOW THE TYPE OF TRANSPORT USED FOR VISITING
PARTICULARS
NO.OF
RESPONDENTS
PERCENTAGE (%)
BUS 47 47%
OWN VEHICLE 33 33%
HIRE VEHICLE 20 20%
TOTAL 100 100%
SOURCE: PRIMARY DATA
INFERENCE:
From the above table it can be inferred that 47% of the respondents were travel by bus and,
33% of the respondents were using own vehicle, and 20% of the respondents were hire vehicle.
CHART-IV-11
SHOW THE TYPE OF TRANSPORT USED FOR VISITING
TABLE-IV-12
SHOW THE REACH DESTINATION CLASSIFICATION OF
RESPONDENTS
PARTICULARS
NO.OF
RESPONDENTS
PERCENTAGE (%)
VERY EASY 3 3%
EASY 11 11%
NORMAL TRAVEL 40 40%
DIFFICULT 46 46%
TOTAL 100 100%
SOURCE: PRIMARY DATA
INFERENCE:
From the above table it can be inferred that 3% of the respondents were very easy and, 11%
of the respondents were easy, and 40% of the respondents were Normal travel and 46% of the
respondents were difficult.
TABLE-IV-13
SHOW THE REACH DESTINATION CLASSIFICATION OF
RESPONDENTS
TABLE-IV-13
SHOW THE HOSPITALITY OF LOCAL PEOPLE CLASSIFICATION OF
RESPONDENTS
PARTICULARS
NO.OF
RESPONDENTS
PERCENTAGE (%)
VERY CO-OPERATIVE 15 15%
NOT MUCH CO-OPERATIVE 67 67%
NOT AT ALL CO-OPERATIVE 18 18%
TOTAL 100 100%
SOURCE: PRIMARY DATA
INFERENCE:
From the above table it can inferred that 15% of the respondents were very co-operative and,
67% of the respondents were not much co-operative, and 18% of the respondents were not at all
co-operative.
TABLE-IV-13
SHOW THE HOSPITALITY OF LOCAL PEOPLE
TABLE-IV-14
PARTICULARS
NO.OF
RESPONDENTS
PERCENTAGE (%)
VERY COMFORTABLE 14 14%
SATISFACTORY 58 58%
POOR 28 28%
TOTAL 100 100%
SHOW THE ACCOMMODATION AND DINING FACILITIES
CLASSIFICATION OF RESPONDENTS
SOURCE: PRIMARY DATA
INFERENCE:
From the above table it can be inferred that 14% of the respondents were very comfortable
and, 58% of the respondents were satisfactory, and 28% of the respondents were poor .
CHART-IV-14
SHOW THE ACCOMMODATION AND DINING FACILITIES
CLASSIFICATION OF RESPONDENTS
TABLE-IV-15
SHOW THE INTERESTED VISIT AGAIN CLASSIFICATION OF RESPONDENTS
NO.OF
PARTICULARS
RESPONDENTS
PERCENTAGE (%)
YES 100 100%
NO 00 00%
TOTAL 100 100%
SOURCE: PRIMARY DATA
INFERENCE:
From the above table it can inferred that 100% of the respondents were visit to like again
KOLLI HILLS.
CHART-IV-15
SHOW THE INTERESTED VISIT AGAIN CLASSIFICATION OF RESPONDENTS
TABLE-IV-16
PARTICULARS
NO.OF
RESPONDENTS
PERCENTAGE (%)
VERY GOOD 10 10%
GOOD 14 14%
SATISFACTORY 42 42%
NEED TO IMPROVE 34 34%
TOTAL 100 100%
SHOW THE GUIDE FACILITIES PROVIDED CLASSIFICATION OF
RESPONDENTS
SOURCE: PRIMARY DATA
INFERENCE:
From the above table it can be inferred that 10% of the respondents were very good
and, 14% of the respondents were good, and 42% of the respondents were satisfactory and 34% of
the respondents were need to improve
CHART-IV-16
SHOW THE GUIDE FACILITIES PROVIDED CLASSIFICATION OF
RESPONDENTS
TABLE-IV-17
SHOW THE CLEANLINESS MAINTAINED CLASSIFICATION
RESPONDENTS
PARTICULARS
NO.OF
RESPONDENTS
PERCENTAGE (%)
VERY GOOD 3 3%
GOOD 15 15%
SATISFACTORY 41 41%
NEED TO IMPROVE 41 41%
TOTAL 100 100%
SOURCE: PRIMARY DATA
INFERENCE:
From the above table it can be inferred that 3% of the respondents were very good and, 15%
of the respondents were good, and 41% of the respondents were satisfactory and 41% of the
respondents were need to improve.
CHART-IV-17
SHOW THE CLEANLINESS MAINTAINED CLASSIFICATION
RESPONDENTS
TABLE-IV-18
SHOW THE RATE THIS DESTINATION CLASSIFICATION OF
RESPONDENTS
PARTICULARS
NO.OF
RESPONDENTS
PERCENTAGE (%)
EXCELLENT 4 04%
GOOD 14 14%
SATISFACTORY 59 59%
POOR 23 23%
TOTAL 100 100%
SOURCE: PRIMARY DATA
INFERENCE:
From the above table it can be inferred that 4% of the respondents were excellent and,14 % of
the respondents were good, and 59% of the respondents were satisfactory and 23% of the
respondents were poor.
TABLE-IV-18
SHOW THE RATE THIS DESTINATION CLASSIFICATION OF
RESPONDENTS
TABLE-IV-19
SHOW THE REFER TO FRIENDS AND RELATIVES CLASSIFICATION OF
RESPONDENTS
PARTICULARS
NO.OF
RESPONDENTS
PERCENTAGE (%)
YES 100 100%
NO 00 00%
TOTAL 100 100%
SOURCE: PRIMARY DATA
INFERENCE:
From the above table it can be inferred that 100% of the respondents were refer to friends
and relatives.
CHART-IV-19
SHOW THE REFER TO FRIENDS AND RELATIVES CLASSIFICATION OF
RESPONDENTS
CHAPTER-V
FINDINGS
o The most respondents of the 55% Male.
o Nearly 60% of the respondents were belonging to the Age group 21 to
30years.
o Nearly 60% of the respondents were unmarried.
o Nearly 40% of the respondents were postgraduate.
o 44% of the respondents were students.
o 35% of the respondents were earning income 5001 to 8000 per month.
o 100% of the respondents were visited kolli hills.
o Nearly 50% of the respondents were purpose of visit to sightseeing.
o Most 68% of the respondents knew through friends/relatives.
o 72% of the respondents were scenic beauty.
o 49% of the respondents were twice visited place before.
o 47% of the respondents were travel by bus.
o 46% of the respondents were difficult.
o 67% of the respondents were not much co-operative.
o 58% of the respondents were satisfactory.
o 100% of the respondents were visit to like again kolli hills.
o 42% of the respondents were satisfactory.
o Nearly 50% of the respondents were satisfactory and need to improve.
o 59% of the respondents were satisfactory
o 100% of the respondents were refer to friends & relatives.
SUGGESTIONS
Kolli hills is one of the precious hills in TamilNadu
It has lot of research mainly the medical plants are precious. Each and every plant is
in kolli hills resource
The local community people hospitality is very unique
The local people are running life with very limited facilites
Compare to Ooty and kodaikanal the kolli hills is very small but resource that it has very
unique
CONCLUSION
I conclude that a kolli hills is very nice place to visit. The kolli hills will be a popular
destination like ooty and kodaikanal. Most of the respondents expect new hotels and sight seeing,
and transport facility on govt. of tamilnadu improve the hotels and sight seeing transport facility
improve. Hence, of conclude that most of the respondents are satisfied.
APPENDIX
BIBLIOGRAPHY
o Journals in Namakkal center library
o Information from local people
WEBLIOGRAPHY;
o TamilNadu tourism website www.tamilnadutourism.com
o www.kollihills.com
o www.kollihillresorts.weebly.com
A STUDY ON VISITOR SATISFACTION TOWARDS KOLLI HILLS
TOURISM PLACES WITH SPECIAL REFERENCE TO NAMAKKAL TOWN
Questionnaire
1. Name:
2. Address:
3. Gender:
A) Male ( ) B) Female ( )
4. Age:
A) Below 20 yrs ( ) B) 21-30 yrs ( )
C) 31-40 yrs ( ) D) Above 40 yrs ( )
5. Marital Status:
A) Married ( ) B) Unmarried ( )
6. Educational Qualification:
A) School level ( ) B) UG ( )
C) PG ( ) D) Professionals ( )
7. Occupation:
A) Agriculture ( ) B) Businessmen ( )
C) Student ( ) D) Govt Employee ( )
8. Monthly Income:
A) Below Rs.5000 ( ) B) Rs.5001-Rs.8000 ( )
C) Rs.8001-Rs.11000( ) C) Above Rs.11000 ( )
9. Do you visited the kolli hills?
A) Yes ( ) B) No ( )
If yes, which purpose do you visit?
A) Relaxation ( ) B) Pilgrim ( )
C) Sightseeing ( ) D) Other purpose ( )
10. How do you know the about this place?
A) Tour companies ( ) B) Friends & Relatives ( )
C) Media ( ) D) Published literature ( )
11. Which aspects attracted you move in the place?
A) Scenic beauty ( ) B) Culture ( )
C) Religion centers ( )
12. Have you visited in the place before?
A) Once ( ) B) Twice ( )
C) More then two ( ) D) No ( )
13. What is the mode of transportation used for visiting the destination ?
A) Bus ( ) B) Own vehicle (
)
C) Hire vehicle ( )
14. How do you feel to reach this destination ?
A) Very Easy ( ) B) Easy ( )
C) Normal travel ( ) D) Difficult ( )
15. What do you feel about hospitality of the local people ?
A) Very co-operative ( ) B) Not much co-operative ( )
C) Not at all co-operative ( )
16. How do you feel about the accommodation and dining facilities in this
destination?
A) Very comfortable ( ) B) Satisfactory ( )
C) Poor ( )
17. Are you interested visit again?
A) Yes ( ) B) No ( )
18. What about the guid facilities provided at the destination ?
A) Very good ( ) B) Good ( )
C) Satisfactory ( ) D) Need to improve ( )
19.How is the cleanliness maintained at the destination ?
A) Very good ( ) B) Good ( )
C) Satisfactory ( ) D) Need to improve ( )
20. How do you rate this destination as per your ?
A) Excellent ( ) B) Good ( )
C) Satisfactory ( ) D) Poor ( )
21. Would you like to refer to your Friends / Relatives ?
A) Yes ( ) B) No ( )
Thanking You
