Creating Change through Conversations

Suzanne AshleyPeter Young

What caption could describe this image?

“Discussions can serve as a tool for change . . . an educational opportunity . .”

Knox, S., Burkard, A., Johnson, A., & Suzuki, L. (2003). African American and European American Therapists' Experiences of Addressing Race in Cross-Racial Psychotheraphy Dyads. Journal of Counseling Psychology, 50(4), 466-481.

Objective: To share a technique to aid in creating positive change through conversations

A Suggested Step-By-Step Checklist

Preparation Step 1: Inquiry Step 2: Acknowledgement Step 3: Advocacy Step 4: Problem Solving

Source: Miller, J. (2006). We Have to Talk: A Step-By-Step Checklist for Difficult Conversations. www.judymiller.com. Retrieved February 24, 2010, from http://www.judymiller.com

Think-Pair-Share

Think of a difficult conversation.

Describe the conversation.

Think-Pair-Share

PreparationWhat is the purpose and ideal outcome of

the conversation?What do I assume about this person’s

intentions?What buttons of yours are being pushed?What is your attitude?Who is your opponent? Their perceptions?

Fears? Needs? Possible common ground?

Role Play Difficult Conversation

Step 1: Inquiry “I need your help with understanding your . .

. .” Step 2: Acknowledgement

“I hear you saying ______ is important to you.”

Step 3: Advocacy “My experience with educating children . .”

Step 4: Problem Solving “What can we do to create a . . . ?”

What could be a caption for this image?

A Journey