Knowledge Transfer Concepts WYOMING

8/6/2019 Knowledge Transfer Concepts WYOMING

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Knowledge Management

A systematic approach to finding,understanding and using knowledge toachieve organizational objectives.

Consists of deciding:y What is to be shared

y With whom it is to be shared

yHow it is to be shared

Sharing and using it


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Types of Knowledge: Tacit

Knowledge that people carry in their

heads. It is difficult to access and most

people are not even aware of what theypossess or how it is of value to others.

It provides context for ideas,

experiences, people, and places and is

not easily captured.


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Types of Knowledge: Explicit

Structured Data elements that are

organized in a particular way for future

retrieval, e.g. documents, databases,spreadsheets

Unstructured Information not

referenced for retrieval, e.g. emails,

images, audio or video selections


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Knowledge Transfer

The process of sharing knowledge

between one person and another

If knowledge has not been absorbed, it

has not been transferred


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Knowledge TransferTip #1

Managers may have some knowledge

transfer methods already in place

Consider using those methods as the

foundation for the knowledge transfer plan


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Knowledge Transfer /

Management StrategiesJob Aids

Mentoring Programs

Process Documentation

Best Practice Meetings or

Studies

Communities of Practice

Retirees on Retainer

Job Shadowing

Expert SystemsCritical Incident Reviews

Electronic Performance

Support System

Storyboards

StorytellingDouble fills

Document Repositories

Job Rotation

Knowledge Fairs

Knowledge Maps

Structured On the Job

Training


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Job Aids

Anything that helps people perform in real

time.

Knowledge can be stored in the job aid

and accessed through low-tech methods by

performers when the need arises.


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Mentoring Programs

Mentors offer advice in a situation on whatto do, how to do it and why it is worthdoing.

A mentor is an experienced performer andrarely the mentees supervisor, sinceeffective mentors should have no

performance management interest in thedevelopment of another person.


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Process Documentation

Process documentation involvesflowcharting how work is performed.

It may include special variations in whatperformers should do or how theyshould do it based on special

circumstances such as deviation fromnorms.


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Best Practices Meetings or

Studies Best practices meetings or studies look for different

processes or systems to perform work that have

had measurable success and effectiveness and are

likely transferable.

Best practices are found in a variety of ways;

through meetings of similar functional groups,

polling employees or surveying for best practices.


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Communities of Practice

A community of practice is a group thatcomes together to share information abouta common problem, issue or topic.

Such communities may meet in person oronline; critical incidents or best practices

are often discussed at these meetings.


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Retirees on Retainer

Retirees on retainer is typically having

experts available to train or share specialized

knowledge.

What are the States limitations when

agencies want to re-hire retires?


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Job Shadowing

A less-experienced performer is paired upwith a veteran performer to transferknowledge.

The veteran is asked to share knowledge(and perhaps hands-on practice) indealing with everyday problems in additionto the most difficult situations he or shehas faced on the job.


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Critical Incident Reviews

A critical incident is a difficult situation.

By documenting the critical incidentexperiences for the organizations most

experienced performers, the organization

can capture lessons for knowledge transfer.


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StoryTelling

A story is a description of what happened

in a situation. If you hear what really

happened you are hearing a story. Storytelling can be a most effective way of

transmitting wisdom from one person to

another.


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Document Repositories

A collection of textual showrooms that can be

viewed, retrieved and interpreted both by

humans and by automates.

A document repository adds navigation and

categorization to the information stored.


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Structured On the Job Training

Instruction takes place on the actual job

site, usually involving learning skills or

procedures in a hands-on mannerfollowing a defined structured learning

process.


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Knowledge TransferTip #2

Formalize existing processes.

Keep the Knowledge Transfer Plan effectiveand appropriate to the work.

Monitor and evaluate the plan to ensure the

knowledge truly is transferred.


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Roles & Responsibilities

Agency Managers

y Identify critical

components and KSAs

y Develop

Knowledge

Transfer Plan

y Assure Plan is

accomplished

HR & A & I Consultantsy Assist managers in

identifying KSAs

y Assist managers in

developing KnowledgeTransfer Plan

y Available for ongoingconsultation


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Knowledge is the most important raw

material of government; working with

knowledge is its most important process;

and knowledge is what citizens expect

government to provide.

Thomas A. Stewart

Editorial Director

Business 2.0 Magazine

Documents

Knowledge Transfer Concepts WYOMING