Knowledge Mapping: Navigating your way through the knowns and the unknowns

What it is

What it’s not

A knowledge audit

A one-time effort

Visual knowledge architecture of your organizationReference for knowledge retention and transferA way to depict complex and chaotic issues A tool for innovation management

8/26/2009 1Jane Maliszewski, ISKA LLC, 2009

Jane MaliszewskiISKA LLC

Jane.maliszewski@iskallc.com

8/26/2009 Jane Maliszewski, ISKA LLC, 2009 2

Format shown is MindMap mapping software

Types of Knowledge Maps

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ClinicMobile Hospital

Infectious Diseases

Acute Care

Crisis Response

Public Health

p

l

a

de

i

c

b k

h

fo

j

ng

m

A knowledge source map showing nursing expertise in four specialty areas (public health, crisis response, acute care, infectious diseases) and three assignments (hospital, clinic, mobile team)

Knowledge Source map (sample)

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Admin Patient care

Clinical Surgery ER

John XXX X X

Alice XXX XXX XXX

Paul X X X

Tina X X XX

Angie XXX XXX

A knowledge asset map showing levels of expertise among interns in five major hospital functional areas.

Knowledge Asset map (sample)

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Vitals/ Lab Meds

Follow-up

Diagnos-is

Technical

Records Hand-off

Accur-acy

Insur-ance

Administrative

Daily house-keeping

Family Support

Satisfac-tionDietary

Patient services

A knowledge structure map showing skills needed to accomplish a certain job, in this case patient care.

Patient Care proficiency

Knowledge Structure map (sample)

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Knowledge Development map (sample)

How do we prepare for emergency response to swine flu pandemic?

Containment & Prevention

First responders

Community Relations Analysis Sustained

response

Use of kit bags

Town Task Force

Operations

Quarantine procedures

Field lab tests

Contamination Control

Current CDC policy

and guidance

Large scale evacuations

Public health

assessment

Logistics Resupply

Field Decontamin

ation

Mobile Unit operations

Skill mix/rotation

schedule

78/26/2009 Jane Maliszewski, ISKA LLC, 2009

Process Knowledge Map

Instructions: This form is used to describe the knowledge needed to accomplish the activities relating to the process. You may use more than one line to define the knowledge elements needed (column D) and then use the rest of the row to describe the characteristics relating to that specific knowledge element. Columns are explained in the comment blocks .

Organization: Date:

Process Name:

Step # Process Owner Activity What K is Needed Who Needs It Who Has It Tacit or Explicit Purpose and Issues it supports

               

               

               

               

               

               

               

               

               

               

               

               

               

When/how refreshed How K obtained Who Validates Doc Name/# Forms RequiredKey contacts name,

email, phone

Degree of Gap between Need and

HaveComments

               

               

               

               

               

               

               

               

               

               

               

               

               

Knowledge Application map (sample)

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Knowledge Mapping for Complex Social Messes; A presentation to the “Foundations in the Knowledge Economy” at the David and Lucile Packard Foundation, July 16, 2001; http://www.stanford.edu/~rhorn/SpchPackard.html; By Robert E. Horn, Visiting Scholar, Stanford University; http://www.macrovu.com/GMMajordebates.html

Knowledge Complexity map (sample)

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Knowledge Mapping for Complex Social Messes; A presentation to the “Foundations in the Knowledge Economy” at the David and Lucile Packard Foundation, July 16, 2001; http://www.stanford.edu/~rhorn/SpchPackard.html; By Robert E. Horn, Visiting Scholar, Stanford University; http://www.macrovu.com/GMProStrategy.html

Knowledge Complexity map (sample)

8/26/2009 Jane Maliszewski, ISKA LLC, 2009 11

Knowledge Mapping for Complex Social Messes; A presentation to the “Foundations in the Knowledge Economy” at the David and Lucile Packard Foundation, July 16, 2001; http://www.stanford.edu/~rhorn/SpchPackard.html; By Robert E. Horn, Visiting Scholar, Stanford University; http://www.macrovu.com/GMUnknownterritory.html

Knowledge Complexity map (sample)

Knowledge Mapping Considerations• Conduct via interviews/group sessions

– For application mapping, critical to have agreed-upon ‘as-is’ process

• Many ways to chart (visio, mindmap, spreadsheet, etc.)– Start with 2 facilitators, a chart pack, and post it notes

• Business value—what result do you expect from doing this?

• Keeping it up to date• Senior leader support

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