Knowledge Management & Organization Development Regardless
of your business, KM is getting the right information to the right
people at the right time for the right decision
Slide 3
Describe the shift from tangible to intangible assets Define
knowledge management with reference to data, information, knowledge
and wisdom Explain the role of knowledge management within OD
efforts Introduce the technique of Social Network Analysis as a way
of describing knowledge networks Consider the current state of
knowledge management in your organization in the context of OD
Objectives
Slide 4
The book value of companies has shown a significant increase in
the value of intangible to tangible assets Branding. Loyalty,
trademarks, reputation Contracts, licenses, customer lists
organizational models, software, proprietary processes, franchise
rights R&D, patents, human capital, intellectual property
Slide 5
Slide 6
Smarter than the average caveman Whats the difference between
data, information, knowledge, and wisdom?
Slide 7
Reflection/Awareness What do you notice? Interpretation What
are connections? What does it reflect/mean? Application What will
happen next? What can we do differently? Task origin Task
Completion V V V V Reflective Learning Cycle (Wisdom) Engagement Do
it! Data Information Knowledge
Slide 8
Slide 9
Why KM in OD? because during organizational change and
transition it is likely that some people will be reassigned,
relocated, retired, or replaced and because new information systems
may or may not be designed, accepted or used by the people who need
it the result: loss of valuable experience, expertise and
knowledge, some of which may go to competitors that can take years
and even more people to replace or reinvent it
Slide 10
Knowledge attrition due to turnover is 20% with 80% of
Companies concerned Mergers increased 30- fold since 1980; demand
for integrating diverse knowledge models Digitally stored business
critical data has annual growth rate of 80%; needs logical
organization for storage, access, & use E-learning is
increasingly used for KM
Social Network Analysis SNA is a graphic tool that enables
measurement and visualization of the connections among people. It
can: facilitate the flow of information across people and
boundaries identify the key information brokers, thought leaders
and bottlenecks utilize the existing social structures for
communicating key information & influencing change help
identify gaps in collaboration Be used for pre- post intervention
comparisons as metrics of change Whom do you typically turn to for
help in thinking through a new or challenging problem at work? Whom
are you likely to turn to in order to discuss a new or innovative
idea? Whom do you typically give work-related information? Whom do
you turn to for input prior to making an important decision? Whom
do you feel has contributed to your professional growth and
development?
Slide 14
What does this suggest about how siloed the organization
is?
Slide 15
Slide 16
BeforeAfter Social Network Analysis reflecting OD effects on
teams
Slide 17
Identification of knowledge needs 1. Discovery of existing
knowledge 3. Creation of new knowledge 2. Acquisition of knowledge
4. Storage & organization of knowledge 6. Use & application
of knowledge 5. Sharing of knowledge KM audit: How is key knowledge
created, stored, shared and utilized in the organization so that it
provides healthy organizational functioning and competitive
positioning? Change audit: what do we know about how people are
likely to react to change? Who are stakeholder groups and key
people? How should information about change be disseminated?
Slide 18
The Role of Business Knowledge What are some key areas of
knowledge in your organization, without which your efforts would be
difficult or even fail? How is knowledge handled (stored,
communicated, used) in your organization? What kind of
organizational change would disrupt your current knowledge
management? How would a new and essential information management
system be accepted by employees? What would they have to do
differently and how would they respond? This is the challenge of OD
in KM
Slide 19
We should write that spot down Early Knowledge Management
END