View
215
Download
0
Tags:
Embed Size (px)
Citation preview
Knowledge management?
Knowledge Management 2008
Remko Helms
Eleonore ten Thij (partly)
Rachelle Bosua
.....and you!Elia Giovacchini
Tomato Stories
+ = ?
Derived from Huysman, 2006
Knowledge Management and Tomato Stories
knowledge object versus process?
management control versus facilitate?
systems condition versus solution?
Agenda
Course Overview– Content: themes related to knowledge,
management, systems– Structure + requirements
Groups: mail Elia at [email protected]– Compostion and subscription
Simulation Game: Remko– Game– Report(s)
Goals
Know (= answering exam questions)– context of KM – definitions of KM– perspectives on knowledge1 – typologies of KM systems1
Relate (= etcetera)– perspectives on knowledge and KM– dimensions of knowledge and ICT
support/KM systems
To be continued....
Context of Knowledge Management 1
2000 (1990, 1950)...
Land
Capital
Labor
IntellectualCapital
<1800
VirtualMaterial
KnowledgeKnowledge
Employment in Industries
Finance
Trade
Business Services
Health
agriculture
mining
industry
public services
building
trade
catering
transport
business services
finance
government, social insurances
education
health
culture
Labor market
Context of Knowledge Management 2
Globalisation, mobility, technological changes– Network society– Horizontalization in organizations– Knowledge productivity becomes more
important– Complexity of problems; interdisciplinary
approach is needed– Initial education ≠ profession
Coenders, 2005
What is Knowledge Management 2?
Weggeman: The way in which companies create,
share, apply and evaluate knowledge in order to increase the added value ...
Knowledge Management Life Cycle
production sales r & d hrm
createcreate shareshare applyapply evaluateevaluate
knowledge gap
MVGS
Business processes
Knowledge processes?
The story of the ill performing teacher (fiction!)
Problem 1– Number of students passing exams
Solution 1– Analyze teacher’s performance
• Assignments: ok according to specialist• Exam questions: ok according to specialist• Presentation: too much too fast, non verbal behaviour
– Send teacher to presentation course• ok according to specialist• But: number of students
However: Problem 2– Report on school: assignments too rigid, exams about ‘learning-
by-heart’, poor learning capabilities organization– According to specialists
Solution 2– ?????
Knowledge Management Lifecycle?
Knowledge Gap: ‘The Story of The Ill Performing Teacher’..........– How do we establish a ‘knowledge gap’ ?– Do we know how learning is related to
organizational performance or to innovation?
Lifecycle?– Linear approach: sharing only after
creating, applying after sharing?
Knowledge: The Famous Information Pyramid
Knowledge: information that enables action, for example quantity of bread to order
Data: facts void of context, for example numbers, letters
Information: data in context, for example daily sales burgers,
inventory bread
Wisdom: knowledge on how to live well or properly (with others)
Data, information, knowledge?
Alternative point of view
Data: tttt hh eee ss aa ll I o n b?
Information: Is the salt is on the table?’
Only information if: knowledge of (the use of) English language
knowledge of the world knowledge of the situation
Perspective on knowledge and perception of knowledge
management Object = information access building and
managing knowledge stocks– Information management: (traditional) Information and
Computer Sciences
Process = knowledge flow enabling and facilitating creation and sharing (without disturbing it)– Learning, Cooperation, Change Management, HRM:
Anthropology, Sociology, Management Science, Educational Science
Capability = competencies analyzing strategic advantage know-how, creating intellectual capital– Strategy, Organizational Development, Learning:
Management Science, Economy
Management: Different approaches,
different systems
Facilitating organization
PersonalisationFlow approach:
-Formal and informal communities
-Sharing culture-’Know your colleagues’
Integral approach: flow and stock strengthen each other
CodificationStock approach:
-Intranet-Knowledge bases
-Collaboration tools
KMInfrastructure
[Source: V. Dignum]
KM approaches
Mofett, McAdam, Parkinson, 2003
Classification of KM systems
Knowledge as process
Kn
ow
led
ge
as
pro
du
ct
Expert Systems
IntranetKnowledge Maps
Semantic Analysis
Shared files
Real-time Messaging
Discussion groups
Net-conferencing
White boarding
File managementSystems
Full Text RetrievalPush Technology
Structured DocumentRepositories Automatic Profiling
[Source: Planet Ernst&Young]
KMS Functions1. Basic KM-related functionality
– intranet, e-mail (lists), integrative functions like document storing and retrieval
2. Integrative KMS– codification support, advanced search and
retrieval, repositories, organization of knowledge structures
3. Interactive KMS– location of expertise, communication and
collaboration, online community spaces, e-learning
4. Bridging KMS– 2 + 3 + matching, recommendation,
filtering
KMS Functions integrative KM
Maier, 2002
KMS Functions interactive KM
Maier, 2002
KMS functions bridging KM
Maier, 2002
KMS : conclusions
Most large organizations do have an Intranet and/or groupware platform
Most organizations build their own KMS solutions
Integrative KMS functions predominate, but interactive and bridging KMS functions catch up
KM-related ICT systems lack integration KMS are highly complex systems Many KMS functions are implemented,
but not used intensivelyMaier, 2002
Wrap it up!
Know (= answering exam questions)– context of KM – definitions of KM– perspectives on knowledge1 – typologies of KM systems1
Relate (= etcetera)– perspectives on knowledge and KM– dimensions of knowledge and ICT
support/KM systems
Course Themes
Knowledge learning in organizations, culture&social capital, sharing in CoPs, networks
Management strategy, implementation frameworks, evaluation
KM (IS) Systems examples, fit, design issues
Course Structure
Week 17 – 26– (guest) lectures
Week 17 - 22– workshop simulation game: strategy &
implementation report
Week 21: TEST 1 Week 23 – 27
– research project: group meetings research report– planning: see assignment, website
Week 27– deadline research report
– TEST 2
Research Assignment How do organizations share knowledge, how
do they use ICT for sharing knowledge?– Select (or construct) model for researching
knowledge sharing (and one for using ICT in knowledge sharing) (implies specifiying research question)
– Select method for collecting and analyzing data (may be included in model for sharing knowledge)
– Collect and analyze data– Advice your organization
Organization/department– > 25 people, some use of ICT
Passing the course
test 1 + 2 = 50% Strategy & Implementation Report = 20% Report research assignment = 30% You pass this course when your weighed
average >= 5.5 and no mark is less than 4.5
You can do a retest if your weighed average >= 4 (and <= 5.5)
Group Work
Simulation Game, reports: groups of 3 people– subscription deadline: Tuesday 22/4 17h
(Thursday 24/4 the test game is played)
Research project: groups of 4 people– subscription deadline: Tuesday 22/4 17h
– Mail Elia at [email protected]• To inform him about your group• To inform him that you are still looking for a group
www.cs.uu.nl/docs/vakken/kmt
WEBSITE: Schedule, Literature ASSIGNMENTS
WEBSITE: NEWS
E-MAIL LIST [email protected]
Next Lecture Theme: Strategy Time: Tuesday 29/4 11 – 13h Place: Minaert 208 Literature:
– Grant, R.M., “The knowledge-based view of the firm: Implications for management practice”. Long Range Planning, 30(3), pp. 450-454.
– Hansen, M.T., Nohria, N., Tierney, T. (1999). “What’s your strategy for Knowledge Management”. Harvard Business Review, March- April 1999
– Binney, D. (2001). The knowledge management spectrum –understanding the KM landscape. Journal of Knowledge Management,5(1), 33-42.