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Knowledge Management (KM)& (e)Learning for ExOCoP

Christian DE NEEF

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Understanding Knowledge…Knowledge as maturity?

Unless we change our behavior, global warming may be at 

During the Summer, the average temperature for Brussels is 18.1°C.  Over the past decade, the average was18.4°C

The difference of 0.3°C cannot be explained statistically and may point to climate change

the origin of unseen catastrophes

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18.1 – 18.4

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Understanding Knowledge…Knowledge as objects?

Explicit KnowledgeTacit Knowledge

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80-85% 15-20%

Understanding Knowledge…Knowledge as flow?

Objects People

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Conversation

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Understanding KM…Many approaches

Stock – FlowHARD SOFT

Explicit

Codification

IP Protection

Knowledge Base

Strong Governance 

Standardization (Reuse)

– Tacit

– Personalization

– Sharing & Collaboration

– Community Of Practice

– No Governance (emergence)

– Creativity & Innovation

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Behavior & Reward Driven

Enterprise Knowledge (objective) 

Organizational (internal perspective)

– Culture & Motivation Driven

– Individual Knowledge (subjective)

– Ecological (environmental perspective)

Understanding KM…The SECI Model

Tacit Explicit

Socialization Externalization

Tacit

SocializationTeam workCoachingMentoring

ExternalizationCaptureDiffusion

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OrganizationClassificationCombination

LearningUnderstandingCommunicationInternalization

The Knowledge‐Creating Company, Nonaka and Takeuchi, 1995

Explicit

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(e)Learning

high

short longTime to implement

high

Contentstability

SimulationsAudio, videoCBT / WBT

Independentonline help systems

Integratedonline help systems

Printed job aids

WorkshopsOn the job training

Online assessments

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lowOnline knowledgedatabases

Live e‐trainingTele‐teaching

Online communities

Online assessments

Based on: Allison Rossett, Felicia Douglas & Rebecca V. Frazee: Strategies for building blended learning.

(e)Learning

high

low highBudget available

high

Need forhumantouch Simulations

Audio, videoCBT / WBT

WorkshopsLive e‐trainingTele‐teaching

Online communities

On the job training

Online assessments

Mentoring / Coaching

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low

CBT / WBTIndependentonline help systems Integrated

online help systems

Printed job aidsOnline knowledgedatabases

Based on: Allison Rossett, Felicia Douglas & Rebecca V. Frazee: Strategies for building blended learning.

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Types of eLearning activities

Individual

Structured /organised by teacher / author

Structured / organisedby learner(s)

Individuallearning

Tele‐lecture(live, archived)

WBT

Simulation

Confidential, I.R.I.S. © 2010Adapted from: K. Wilbers (2001): E‐Learning didaktisch gestalten. In: Hohenstein / Wilbers (Hrsg.)

Sociallearning Communities

VirtualClassroom

(e)Learning – KM continuum

ncy Mastery

Expertise

ntCo

mpe

ten

Understanding

Application

Investmen

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Comm/eLearning Classroom On‐the‐job/Coaching KM/CoP

Contact

Awareness

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(P)eople • Personal motivation • Recognition programme• Change readiness

For the workshops…Leavitt’s Diamond

(P)rocesses (T)echnology

• Discipline• Etc.

• Content Management Platform• IT requirements: maintainability, portability, performance, reliability, scalability

• Business/Core processes• Capture best practices• Embed ECM/KM in processes• Etc.

Always linked to (B)usiness outcomes!

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(O)rganization

• Publishing• Etc.

• Centralized/Distributed• ECM/KM Support Office• Principles & Policies• Etc.

For the workshops…

• 3 presentations

• Discussion round

• Focus on– Best Practices

– Needs

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Thank you!

Questions/Comments

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Discussion...