Knowledge Management

Goals of KM

Knowledge Management is the planning, organizing, motivating, and controlling of people, processes, and systems within an organization to ensure knowledge related assets are improved and effectively employed.

Internalization: Create new tacit knowledge from explicit.

Externalization: Convert tacit knowledge to new explicit

Tacit: Inhibits minds of people and is either impossible or difficult to

articulate. Socialization converts old tacit knowledge to new tacit

knowledge.

Explicit: Knowledge exists in words, documents, data, and computer

programs. Combination creates new knowledge by merging,

categorization, and synthesizing new knowledge.

Incorporated and Embedded By

Business PracticeActivity

RelationshipsEmployees

Know WhatKnow HowKnow Why

Improvement of organizations knowledge assets to better knowledge practices, improve organizational behavior,

make better decisions and improve performance.

How is KM Performed?

Individuals performing

task personally.

Organization: Focus on what managers can do

to enable KM goals through social

programs.

Communities of Practice: Organizations

following KM guidelines.

Self Organizing Groups: Taking

initiative amongst team members.

Expert Networks: Knowledgeable

managers sharing information amongst

organization members.

How is KM Transferred?

Codification: Electronic Documents that

store knowledge and permit easy use.

Personalization: Person to person knowledge

and sharing of expertise.

Two Transfer Schools

Organization: What is finally

needed for KM to work.

CKO: Chief Knowledge

Officer.

KM Department

Multiple KM Departments for

diversity amongst organization.

Single straightforward

Department.

Organizational Culture:

The influence of KM practices to

motivate individuals within an

organization to utilize effective

knowledge based assents and efficiency.