Knowledge Management Binus

8/9/2019 Knowledge Management Binus

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Textboo

• Dalkir, K. (2011). Knowledge Management inTheory and Practice. The MIR Press. USA. ISBN:97!02"201#00.

Bina Nusantara


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A light bulb in the socket is

worth two in the pocket.

- Bill Wolf (1950-2001)

Bina Nusantara


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Bina Nusantara

• Use a Framework and clear language for Knowledge

Management concepts.

•Define key knowledge management concepts such asintellectual capital, organiational learning and

memory, knowledge ta!onomy, and communities of

practice using concept analysis.

• "ro#ide an o#er#iew of the history of knowledge

management and identify key milestone.

• Descri$e the key rols and responsi$ilities re%uired for

knowledge management applications

$ear%i%& '*+es

&


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Bina Nusantara

A*k%+-le&ee%

These slies ha/e ee% aae r+Dalkir, K. (2011). Knowledge

Management in Theory and Practice. The MIR Press. USA. ISBN: 97!

02"201#00. (3haer 1)

'


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Bina Nusantara

• (hat is Knowledge Management)

• Multidisciplinary nature of KM

• *he two ma+or types of knowledge• istory of KM

• -rganiational perspecti#es on KM

• (hy is KM important today)

S T+i*s


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!ntrodu"t#on

• T$e ab#l#t% to manage nowledge is $ecoming

increasingly more crucial in today/s knowledge economy.

*he creation and diffusion of knowledge ha#e $ecome

e#er more important factors in "ompet#t#&eness.

Bina Nusantara

Knowledge is being regarded as a

valuable commodity that is embedded

in products(especially hightechnology products)


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!ntrodu"t#on 'Cont()

• Da#enport and "rusak 01223, p. 45 pro#ide the following

distinctions $etween data, information, and knowledge

Bina Nusantara

*+T+ 6 set of discrete, o$+ecti#e facts a$out e#ents.

!N,.M+T!N 6 message, usually in the form of a document or an

audi$le or #isi$le communication

KN/*

6 fluid mi! of framed e!periences, #alues, conte!tual

information, and e!pert insight that pro#ides a frameworkfor e#aluating and incorporating new e!periences and

information. 7t originates and is applied in the minds of

knowers. 7n organiations, it often $ecomes em$edded not

only in documents or repositories $ut also in organiational

routines, processes, practices, and norms.


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Knowledge management 0KM5 was initially defined as the

process of applying a s%stemat#" approa"$ to8

T$e "apture stru"ture management and d#ssem#nat#on

o nowledge t$roug$out an organ#5at#on #n order to

wor aster reuse best pra"t#"es and redu"e "ostl%

rewor rom pro6e"t to pro6e"t

0Nonaka and *akeuchi, 122&9 "asternack and :iscio, 12239"feiffer and ;utton, 12229


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/$at #s Knowledge Management7 'Cont()

• Knowledge management is the del#berate and

s%stemat#" "oord#nat#on of an organiation/s people,

technology, processes, and organiational structure in

order to add #alue through reuse and inno#ation.

• *his coordination is achie#ed through "reat#ng s$ar#ng

and appl%#ng nowledge as well as through feeding the

#alua$le lessons learned and $est practices into corporate

memory in order to foster continued organiational

learning.

Bina Nusantara


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/$at #s Knowledge Management7 'Cont()

• ;trategies and processes designed to identify, capture,

structure, #alue, le#erage, and share an organiations

intellectual assets to enhance its performance and

competiti#eness.

• 7ts $ased on 4 critical acti#ities81.=apture and documentation of indi#idual e!plicit and tacit

knowledge.

4. 7ts dissemination within the organiation.

0*he Business Dictionary, http8>>www.$usiness?dictionary.com>definition>Knowledge?management.html 5

Bina Nusantara

http://www.business-dictionary.com/definition/Knowledge-management.htmlhttp://www.business-dictionary.com/definition/Knowledge-management.html


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7nterdisciplinary Nature of KM


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T$e 2 Ma6or T%pes o Knowledge

Bina Nusantara


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T$e 2 Ma6or T%pes o Knowledge:

Ta"#t 8S xpl#"#t

Bina Nusantara;ource 8 http8>>www.cogniti#edesignsolutions.com>KM>A!plicit*acit.htm

http://www.cognitivedesignsolutions.com/KM/ExplicitTacit.htmhttp://www.cognitivedesignsolutions.com/KM/ExplicitTacit.htm


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1'

A!plicit #s. *acit Knowledge

files

Ta"#t Knowledge

xpl#"#t Knowledge

90-9; 1-20;

a"t#&e pass#&e


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T$e 2 Ma6or T%pes o Knowledge:

Compar#son o propert#es o Ta"#t andxpl#"#t Knowledge

Bina Nusantara

• Ta*i K%+-le&e

Abilit! to "#"pt$ to #e"l with

new "n# e%ception"lsitu"tions.

&%pertise$ know-how$ know- wh! "n# c"re-wh!.

Abilit! to coll"bor"te$ to sh"re

" 'ision$ to tr"nsit " culture o"ching "n# entoring to

tr"nsfer e%perinti"l knowle#geon " one to one$ f"ce to f"ce b"sis

• 45li*i K%+-le&e

Abilit! to #issein"te$ to

repro#uce$ to "ccess "n# tore"ppl! throughout theorg"ni*"tion.

Abilit! to te"ch$ to tr"in.

Abilit! to org"ni*e$ to

s!ste"ti*e+ to tr"nsl"te " 'ision into " issionst"teent$ into oper"tion"lgui#elines.

,r"nsfer of knowle#ge 'i"pro#ucts$ ser'ices "n#

#ocuente# processes


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T$e Con"ept +nal%s#s Te"$n#


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T$e Con"ept +nal%s#s Te"$n#


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Ke% +ttr#butes o KM 'Cont()'.uggles and =olts$ouse 1>>>)

Bina Nusantara

,a"#l#tat#ng nowledge growt$ t$roug$

"ulture and #n"ent#&es

Transerr#ng ex#st#ng nowledge #nto ot$er

parts o t$e organ#5at#ons

Measur#ng t$e &alue o nowledge assetsand@or #mpa"t o KM


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=#stor% o KM

Bina Nusantara


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*e&elopmental A$ases #n KM =#stor%

Bina Nusantara

7ndustrialiation

*ransportation

=ommunications

=omputeriation

:irtualiation

"ersonaliation

13

13&

12

12&C

123

4

* Birth of the Internet, 1969

*e&elopmental A$ases #n KM =#stor%


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KM M#lestones

Bina Nusantara


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KM =#stor%: ,rom A$%s#"al +ssets toKnowledge +ssets 'Cont()

Bina Nusantara

• Knowledge has now $ecome more #alua$le that

physical Ethings

G ;6B


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T$e 3 enerat#ons o KM

G 1st Heneration8

• Eif we only knew what we know 7*

G 4nd Heneration8• Eif we only knew who knows a$outI. "A-"A

G @rd Heneration8

• Eif we could only organie our knowledgeI.

=-N*AN*


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KM

Toda%Bs /or#ng nronmentMore

,aster

More

Conne"ted!""

!"

Internet

More

lobal

Multi?cultural

Multi?lingual

Multi?site

More

Mob#le


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!n"reas#ng Complex#t%

• *oday/s work en#ironment is more comple! due to anincrease in the num$er of subjective knowledge items weneed to attend to e#eryday G Filtering o#er 4 emails, fa!es, #oicemail messages on a daily

$asis G how to prioritie) G a#ing to Ethink on our feet as e!pected response time hasgreatly decreased as well

G KM is a response to the challenge of trying to manage thiscomple!ity amidst information o#erload

• 6 Escience of comple!ity

• Knowledge and entropy production ha#e an in#erse relationship


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T$e ub#


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;hared Dri#e -rganiation8 (hichone would you choose)

Folders8•;arah•"eter •


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Ne!t challenge8 "reser#ing

#alua$le knowledge• -rganiational Eamnesia or forgetting

T$e "ost o lost nowledge:

-nce upon a time we put a man

on the moon G today we can no

longer do so. *he $lueprints for the

;aturn $ooster are no longer at

N6;6 G the only rocket with enoughthrust to send a manned payload on

its way. *he original 6pollo work?

force is long since retired I some

documents endure $ut they are

de#oid of meaning 0"etch, 12235

N+S+ loses #lm o #rst moon

land#ng:

*he original film of man/s first steps

on the moon ha#e $een lost. *he

original tapes, although nowhere

near the standard of normal t#transmission, would still $e of far

$etter %uality than the #ideo we ha#e.

N6;6 simply filed them away. 6nd

as personnel retired or died, the

location of the tapes was forgotten.


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KM =#stor%: T$ree e&el !ntelle"tual

Cap#tal

Bina Nusantara

-perational

*actical

;trategic

*echnical integration

Mainly Objective

"olitical Negotiation

Mainly Subjective

Increasing Comle!ity

!ntelle"tual Cap#tal

T$ree e&els o !ntelle"tual Cap#tal


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rgan#5at#onal Aerspe"t#&es o KM

(iig 0122@5 considers KM in organiations from three perspecti#es, eachwith different horions and purposes8

• Fus#ness Aerspe"t#&e 8 focusing on why, where, and to what e!tent the

organiation must in#est in or e!ploit knowledge. ;trategies, products and

ser#ices, alliances, ac%uisitions, or di#estments should $e considered from

knowledge?related points of #iew.• Management Aerspe"t#&e 8 focusing on determining, organiing, directing,

facilitating, and monitoring knowledge?related practices and acti#ities

re%uired to achie#e the desired $usiness strategies and o$+ecti#es.

• =ands-on Aerspe"t#&e 8 focusing on applying the e!pertise to conduct

e!plicit knowledge?related work and tasks.

Bina Nusantara


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/$% #s KM #mportant toda%7

• *he ma+or $usiness dri#ers $ehind today/s increased

interest and application of KM lie in J key areas8

Bina Nusantara

-rganiations todayare more glo$al G

multisite,

multilingual, and

multicultural innature

lobal#5at#on

o Fus#ness

1


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/$% #s KM #mportant toda%7 'Cont()

Bina Nusantara

(e are doing more

and we are doing it

faster, $ut we alsoneed to work

SM+.T. as

KN/*

/.K. Gincreased pace and

workload

earner

rgan#5at#ons

4


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Bina Nusantara

(e are more mo$ile as

a workforce, which

creates pro$lems of

knowledge continuity for

the organiation, and

places continuous

learning demands on

the KN/*/.K.

Corporate

+mnes#a@

/e no longer expe"t to wor

or t$e same organ#5at#on or

our ent#re "areer


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Bina Nusantara

(e are more

connected G 7*

ad#anced ha#e

made connecti#itynot only u$i%uitous

$ut has radically

changed

e!pectations

Te"$nolog#"al+d&an"esJ

We are expected to be on at all times and the turnaroundtime in responding is now measured in minutes, not week


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KM or !nd#duals "ommun#t#es andrgan#5at#ons

• elps people do their +o$s and sa#e time

through $etter decision making andpro$lem sol#ing

• Builds a sense of community $onds within

the organiation

• elp people to keep up to date• "ro#ides challenges and opportunities to

contri$ute

Bina Nusantara

,or t$e !nd#dual


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KM or !nd#duals "ommun#t#es andrgan#5at#ons 'Cont()

• De#elops professional skills

• "romotes peer to peer mentoring• Facilitates more effecti#e networking and

colla$oration

• De#elops a professional code of ethics

that mem$ers can adhere to

• De#elops a common language

Bina Nusantara

,or t$e

Commun#t%

Ara"t#"e


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KM or !nd#duals "ommun#t#es andrgan#5at#ons 'Cont()

• =ross fertilies ideas and increases opportunities for

inno#ation

• Ana$les organiations to $etter stay ahead of the

competition

• Builds organiational memory

Bina Nusantara

,or t$e rgan#5at#on • elps dri#e strategy

• ;ol#es pro$lems %uickly

• Diffuses $est practices

• 7mpro#es knowledge em$edded in

products and ser#ices


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Bina Nusantara

6h is KM I+ra% T+a8

Conta#ners

Contents

Commun#t#es

Summar% o t$e T$ree Ma6or Components o KM


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Cont#nued to wee 2

'KM C%"le)

*hank you

Documents

Knowledge Management Binus