KNOWLEDGE MANAGEMENT

B S C [ Balanced Score-card ]

PROJECT 1 POWER POINT MATERIALS FOR BASIC CONCEPT

Group #2KANG A IN

YOON JONG HUNYOON HYE RIMCHA MYUENG

HWAN

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■ Contents

2. Detailed Explanations

4. Vendors / Future Expansion

Outro.

Intro.

1. Definition / Back ground

3. Market Analysis

Q & A REFERENCE

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Definition

- Management practice that attempts to complement drivers of past per-formance (financial measures) with the drivers of future performance, such as customer satisfaction, development of human and intellectual capital, and learning.

- (by BusinessDictionary.com)

■ What’s the B S C ?

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Beginning

: In 1992, “The Balanced Scorecard – Measures that Drive Perfor-

mance” [ Harvard Business School Review ] In 1996, THE BALANCE SCORECARD

[ Publication ]by Robert S. Kaplan

& David P. Norton [ Business scorecard collaborative, Inc. ]

■ Background of B S C (1)

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Motivation “ Not only about MONEY ”

[ Limitation of existing financial indicator ]– Need of “ Frame for the comprehensive scoring indicator ”

• Accurate performance scoring & feedback

• Value evaluation of intangible asset

• Indicator for present & future performances

• Sharing visions with whole organization

■ Background of B S C (2)

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VISION

STRATEGY

BALANCE

COMPREHENSIVE VIEW

MISSION

GROWTH

■ Detailed Explanation – 4 Perspectives (1)

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■ Detailed Explanation – 4 Perspectives (2)

- Strategic planning and management system.- Developed by Kaplan and Norton (1992).- Provide organization with metrics against which to

measure their success.- Align business activities to the vision and strategy of

org.- Underlying Principle : you cannot manage what you

can not measure.

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COMPREHENSIVE

DESCRIBESANY KIND OF ORG.

■ Detailed Explanation – 4 Perspectives (3)

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Cause-and-effect relationships be-tween different KPIs in a BSC

■ Detailed Explanation – Strategy Mapping

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The former President ‘ 노무현’ emphasis application of BSC for Outcome driven organization.

Centering around government agency and public institution,

BSC’s application spread. ‘Public BSC Project Spread’

(Digital Times, 2006)

■ Market situation - Domestic

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Global enterprise’s BSC application rate is 66 %. (2007) [ Bain & Company, 2007 ]

Fortune Magazine 64% of Top 100 enterprises applied BSC. (2004) 50% of Global Top 1000 enterprises, applied BSC. 80% of Top 500 enterprises applied BSC. (Niven, 2006) One of 75 theories that are the most important theory at 20

Century.

■ Market situation - International

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• Executive Strategy Manager• MS Business Scorecard manager

Commercial software packages

• BSPG• BlueOxygen BSC Dashboard

Open source software packages

Using standard office software to provide the same functions ascommercial software packages

Standard office software

■ Software products

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■ Future expansion

Vast & old data

Adding leading indicators

Index of several measure

Customized view

Knowledge sharing tool

underlying structure

Balanced scorecard automation

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NEXT P.G.A CHAMPION

THANK

YOU

Q & A

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■ Reference

BSC Institute (http://www.balancedscorecard.org/) Business Dictionary (http://www.businessdictionary.com) Wikipedia(Eng ver.) Improve Your Performance “News” – David Wilsey, 2009, Balanced

Scorecard Institute) Strategy map (http://strategymap.com.au/) The Balanced Scorecard - Measures that Drive Performance

Robert S. Kaplan and David P. Norton. 1992, Jan-Feb, Harvard Busi-ness Review

https://www.bscol.com/bsc_online/technology/certified/ http://www.12manage.com/methods_balancedscorecard_ko.html