Knowledge Management: Addressing Industry … Conference... · • Knowledge sharing recognition and success stories ... Customized Share Point 2010 . Engineering, ... Slide 1 Author:

Engineering, Operations & Technology

Copyright © 2012 Boeing. All rights reserved.

Knowledge Management: Addressing

Industry Workforce Issues (A Boeing KM

Perspective)

John Rose Knowledge Management

Engineering, Operations, and Technology

4 May 2013

KM Std Deck.ppt | 1



| Knowledge Management

5/5/2013 Bill Boeing, Dutch Kindelberger, John McDonnell, Donald Douglas

The Boeing Company

Our History

Founded in 1916 in Washington state

Joining of Boeing, McDonnell Douglas, and more

We are a global company

Recognized as the world’s largest, most diversified aerospace company

Over 170,000 employees in 50 states and 70 countries

Broad customer base across 150 countries

What we do today

Design, assemble and support commercial jetliners, defense systems, satellites; integrate large-scale systems; develop networking technology and network-centric solutions

A heritage that mirrors the history of flight




Boeing Commercial Airplanes

Headquartered in the Puget Sound region of Washington state

2012 revenues of $49.1 billion

Approximately 85,000 employees

Offering a family of airplanes and a broad portfolio of aviation services worldwide

Three quarters of the world’s fleet

The industry's source for customer-focused solutions

5/5/2013




Boeing Defense, Space & Security

Headquartered in St. Louis, Mo., with global operations in four nations and 21 states

2012revenues of $32.6 billion

Approximately 60,000 employees

Formed in 2002 integrating Boeing’s defense, space, intelligence and communications capabilities

Designing, building and supporting net-enabled platforms and systems for government and commercial customers

Delivering the future

5/5/2013





Formed in 2006 to establish technical and functional excellence

Providing efficient, effective, secure IT solutions

Protecting, leveraging intellectual property

Executing safe and efficient test operations

Driving environment, health & safety performance

Pursuing technical & functional excellence for the enterprise

5/5/2013

Establishing common systems/processes for Engineering, Operations and Supplier Management





“At Boeing, we aspire to be the world’s strongest, best, and best-integrated aerospace-based company for today– and tomorrow.”

One Company Vision

Optimizing decisions at the Company level

W. James McNerney, Jr.

Chairman, President and Chief

Executive Officer

The Boeing Company





Inspiration & Decades of Knowledge

Engineering design is the first step in the process of realizing a product.

If the design is done right, everything else will follow.

If the design is done wrong, everything else will follow.

Importance of Engineering

The Stakes: Everything

The fate of the free world

The fate of your brothers / sisters

The fate of your allies

The fate of your children




How do we plan and manage the knowledge transfer?

Source: AIAA Information Paper: Recruiting, Retraining, and Developing a World-Class Aerospace Workforce

0

5

10

15

20

25

20 25 30 35 40 45 50 55 60 65 70+

Workforce,

percentage

Age

Aerospace

workforce

U.S. workforce

Can retire in the next

5 to 10 years

Aging Distribution of Aerospace Workforce Compared to Total U.S. Workforce




B-52 has 80+ years of service

50+ years of service



Awarded

1948

Entered service

1955

Estimated end of service

2040

747

Space Shuttle

GPS Satellites

Example Aerospace Industry Cycles




EO&T: Enterprise Knowledge Management

Enhance business success by:

• Leveraging Boeing's diverse

knowledge through a collaborative

“one company” environment

• Ensuring long term continuity of key

knowledge within all functions and

businesses

KM Std Deck.ppt | 10




Enterprise Knowledge Management Strategy

Enhanced Business Performance through a “One Boeing” collaborative culture

Improve Access to Expertise • Driven by business needs

• Boeing Designated Experts

• Communities of Excellence

Leverage Knowledge & Enhance Performance • Search and content analytics

• Replicating via the Productivity Network

• Leveraging lessons learned and best practices

Preserve Key Knowledge • Capture and transfer institutional knowledge

• Mentoring, Boeing Technical Journal, KM Gateways

• Engagement across generations

Institutionalize the “Boeing Knowledge Network” • Knowledge sharing recognition and success stories

• Enablers like broader sharing policy

• Communications and training

• Ask It / Find It

• Internally & Externally

• Use It / Replicate It

• Extend Usage

• Improve It / Accelerate It

• Apply Lean+

Seek It

Share It

Advance It

Adopt It

• Document It / Communicate It

• Peers, Functions and Business Units

Growth/Productivity






BCA

Dan

Mooney

SSG

Nancy Cannon*

EO&T

Jason Beckmann

KM Enterprise Integration Model

John Tracy Tony Parasida

Functional Support

BDS

Nan

Bouchard

Supplier

Management

Dana Hullinger

Team:

Communications

TBD

Operations

Steve Detter

Enterprise

Engineering

Chantal Joubert-

Honacki

Pam Simpson Tim Bridges

Finance

Teresa Jeans

IT

Mark

Warner

Proj Mgmt &

Spec. Proj.

Cindy Stong

Project

Operations

John Adrian

*SSG Delegate

& Architecture

Josh Walters

BKN &Library

Angela Gillis

Business

Operations

John Rose

Communities, &

IP Policy

Steve Woods

Finance

Chuck Woods

Company Leadership





Enterprise Knowledge Management Implementation

2008-2009

Enterprise study into collaboration, learning & replication

Form enterprise team to around CLR

Launch inSite

Integrate KM, form team and go-forward approach

Conduct inventory of tools / activities

Benchmark

Defined go-forward recommendations to institutionalize KM

Implementation

2010

Disposition “roadblocks” to knowledge sharing

Engage Businesses / Functions

Launch Success Stories

Establish Rewards and Recognition

Boeing Technical Journal and KM Gateways

Baseline BDE approach with Engr, others

Establish COE approach

Restage IDB

Execution

2011

Begin shifting ownership to Funct, Domains, Business

Implement “Boeing Knowledge Network”

Enhance Knowledge Capture / Transfer

Complete Engineering BDEs

Complete CoE Pilot with Engineering

Issue Recognitions

Establish the Productivity Network

Execution

2012 +

Continue shift of ownership

Launch BKN governance

Deliver suite of Lessons Learned repositories

Accelerate KM

Improvement




Enterprise Knowledge Management Performance


BTJ Mentoring • Participation • Enbl Infrastructure

Late Career KT Pilot • Approach • User Survey

Capture Knowledge

• Structured Capture

• Exit Surveys

Compliance • Training • IT Infrastructure

BDE • Adoption • Enbl Infrastructure

Communities • Adoption • Enbl Infrastructure

Business Success

• Leveraged/Core

• Results

Knowledge Network

• Governance

• Use

Success Stories

• Bi-Monthly Release

Recognition

• Semi Annual

Culture Measures • Empl Survey Q44 • Empl Survey Q11

Ent. Lesson Learned

• Project

• Lessons Implemented

Collaboration

Productivity Network

• ExCo Metrics

• Use

Finding ‘Stuff’

• Enterprise Search

• Content Analytics

Improve Access

To Expertise

Pe

rfo

rma

nc

e

Str

ate

gy

Preserve Key

Functional Knowledge

Leverage Knowledge &

Enhance Performance

Institutionalize the

BKN (Boeing Knowledge Network)

= Previous / current Plan finalized or on schedule / budget Preliminary plan or off plan; recovery plan in place Off plan; no recovery plan

= Def / Data In Work Uncertainty in out year projections

Underlined headings indicate results based metrics Others are activity based metrics




Integrated KM Architecture


inSite, BKN, widget EEX widget

BKN / registry, inSite

Mentoring Productivity

Content Analytics

LL

BKN Key Knowledge, “How Do I”

KM Gateway, BTJ, D-Docs BKN

Recognition

Policy Guidance

One Boeing Workplace

LCKT Video

Next Gen Search

Captivate

https://insite.web.boeing.com/culture/index.do;jsessionid=D89C1C10BA2C30A3850384CE227E266D

http://bkn.web.boeing.com/bde.html

http://tbkn.web.boeing.com/bde_search.html

http://tbkn.web.boeing.com/eex-search.html

http://bkn.web.boeing.com/

https://know.web.boeing.com/SitePages/HomePage.aspx

https://insite.web.boeing.com/culture/displayGroups.do

http://mentoring.web.boeing.com/

http://pn.web.boeing.com/prodnet-ui/

http://www-phxgf-01/gftc

http://library.web.boeing.com/gateways/ll.html


http://bkn.web.boeing.com/index.html

http://bkn.web.boeing.com/program-ending.html

http://library.web.boeing.com/gateways/index.html

http://library.web.boeing.com/gateways/index.html

http://library.web.boeing.com/gateways/btj.html

http://documentrelease.web.boeing.com/index.html




http://library.web.boeing.com/bkn/welcome.html

http://bkn.web.boeing.com/infoprotection.html

https://insite.web.boeing.com/culture/viewArticle.do?id=157755&groupId=8562

http://fst-app-p01/Pages/default.aspx

http://bkn.web.boeing.com/captivate/processintro/BDE_ProcessIntroduction_v1.htm




Knowledge Sharing Recognition

16

Business benefit

Preserving knowledge

Certificate personally signed

John Tracy, Sr. VP of

Engineering, Operations,

and Technology

Rick Stephens, Sr. VP

HR and Administration

Coin

Eligible for annual cash

award




Engaging Employees and their Expertise


Communities of Excellence

Span Boeing, and aligned to functions or businesses

Engages employees by leveraging and preserving their knowledge, and

developing them

Builds a bridge between functional leadership and employees

Boeing Designated Experts

Functionally endorsed

Engages employees in solving business problems

Connects them to leadership

Addresses Both Work and Leadership




Community of Excellence

18

Customized Share Point 2010




communities

activity feeds

social networking

colleagues

solving problems

finding experts

content aggregation

social bookmarking

people directory

questions and answers

user groups tagging

user generated content

crowd driven solutions

simple content syndication

privacy

user profile

web standards

open culture recommended content / people

follow people

knowledge sharing

- built from the best of the web

authentication

authorization

Social Networking like

Facebook, Linkedin, etc.

enterprise mentoring




User Profile Visibility

User Defined Personal Profile remains configurable by users, including self designated Expert Areas

Designated Expertise (BDE) section of the profiles governed by Business Units / Functions, not self-selected.

BDE Profile Displayed in inSite as: Area of expertise

Authority/Approval

Description




inSite Find People: Basic Search

21

Contact




Finding People by Expertise

22

Facets




Next Generation Search

23

Contact Info

Contact Info

Contact Info




KM Gateway

BOEING PROPRIETARY Author, , Filename.ppt | 24




Enterprise Lessons Learned

25




Productivity Network

26




Mentoring

27

Employee Driven, Embraced by Leadership




Boeing Technical Journal: Sharing Knowledge and Celebrating Achievement

28




Boeing Knowledge Network

29

KM related

products and

services

Expertise

Recognition

Mentoring




Summary

Improving access to the Boeing “Knowledge Portfolio”

Driving culture through a business value message

Facilitating alignment across the company by leveraging the growing enterprise pull for KM

Implementing recommendations and reporting progress as part of EO&T, BDS, and BCA operating rhythms

Staying focused on the strategic objective: Enhancing Business Success




Documents

Knowledge Management: Addressing Industry … Conference... · • Knowledge sharing recognition and success stories ... Customized Share Point 2010 . Engineering, ... Slide 1 Author: