Knowledge Management 4.0

Lessons learnt from IT trends Prof. Dr. René Peinl Graz, 18.10.2016

What does digitalization means?

• Digitally creating, managing and storing data and documents?

• Working together by means of electronic media?

• Digital communication with Twitter, email, Facebook and Skype?

• It’s much more than that

– Digitalization is going to disrupt the world of knowledge workers in the same way it already did for many industries e.g. media, commerce and communication

2

Infrastructure as Code

• Common meaning automating installation and configuration of an application and the network / VM

• Translation to knowledge work

– instead of writing down instructions, electronically executable artifacts are created

– Examples: • BPMN workflows • CMMN case models • DMN decision tables • Data analysis workbooks • Customized / enhanced applications

3

DevOps

• Common meaning closer cooperation between developers and operators by either forming mixed teams or automating operations by developers with operations knowledge

• Translation to knowledge work

– Despite the need for deep knowledge in one area, growing need for shallow knowledge in related areas

– Examples • Legal • Psychological • Economical • Industries / production

4

Internet of Things

• Common meaning everyday things that used to work electronical up to now have a small computer inside and are connected to a network, addressable and communicate using open standard protocols

• Translation to knowledge work

– Computers as used today will move to the background and working with digital information will become more natural, embedded into the working environment

– Examples • Easy transfer of data from personal devices to shared spaces and back • Conversational user interfaces (e.g. Amazon Echo / Alexa, Viv) • VR / AR / MR reality for more immersive digital experiences • Fostering knowledge creation / remembering through physical context

5

Audi trains sales people in real cars but VR danger

6

http://mancve.com/2016/07/audi-vitrac-experience-vr-brille/

Augmented Reality (here with Moverio)

7

http://www.digitalavmagazine.com/wp-content/uploads/2015/06/Epson-Moverio-Pro-BT-2000.jpg

Mixed Reality (e.g. with MS Hololens)

8 https://compass-ssl.surface.com/assets/4f/10/4f10562a-d446-40c7-a0d0-3ea5f5cda537.jpg

Deep learning

• Common meaning computers learn to learn relations on their own, making them more similar to human understanding

• Translation to knowledge work

– Certain jobs of knowledge workers will get obsolete and (less) new ones are created (which might be good due to lack of qualified employees)

– Examples • Attorney assistants, medical professionals or financial analysts • Data scientists, trainers for neural networks, …

9

new job requiringnew high skills

existing jobrequiring high skills

existing job requiringmedium skills

former job requiringlow skills lost to automation

training

highly skilled employee medium skilled employee low skilled employee

trainingtraining

Hof University Alfons-Goppel-Platz 1 95028 Hof, Germany

rene.peinl@hof-university.de www.hof-university.de

Phone +49 9281 409-3000 Fax +49 9281 409-4000

Digitalization will help but change the game

Prof. Dr. René Peinl Head of research group systems integration Teaching area: Web architecture