Knowledge Companion Volume: Public Sector Compiled by ... Documents/PSP Knowledge guide.pdf · public sector legislation including work health and safety and environment, policies,

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Knowledge Companion Volume: Public Sector

Compiled by Government Skills Australia to support the Public Sector Training Package

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Table of Contents Knowledge Companion Volume: Public Sector ..................................................... 1

Compiled by Government Skills Australia to support the Public Sector Training Package ... 1

Government Skills Australia background ......................................................... 3

Purpose of this guide ................................................................................ 3

Assessment requirements ........................................................................... 4

What is performance evidence .................................................................. 4

What is knowledge evidence .................................................................... 4

Range of conditions ................................................................................. 4

Holistic assessment in PSPTP ....................................................................... 5

Industry recommends holistic assessment for the following units: ........................ 5

Glossary of terms ................................................................................... 51

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Government Skills Australia background GSA is the national Industry Skills Council (ISC) for the government and community safety sectors and is one of twelve ISCs contracted by the Australian Government through the Department of Training and Education. The organisation represents the Vocational Education and Training (VET) and workforce interests of Correctional Services, Local Government, Public Safety, Public Sector and Water and determines its services and priorities from the direction of advisory committees for each of these sectors. One of GSA’s primary responsibilities is to provide industry intelligence on skill needs and training solutions to the Australian Government to develop a skilled workforce. GSA also services industry through the provision of quality training products and qualifications, workforce development and career advice covering the following sectors:

Commonwealth, state and territory governments

Local Government

Public Safety (including Defence and Police)

Correctional Services

Water. The organisation works closely with Registered Training Organisations (RTOs), state industry training advisory bodies, industry associations, enterprises, unions and others to create more flexible pathways within and between industries. This helps meet the needs of employers, employees and other stakeholders by delivering a range of innovative responses to emerging skill needs. GSA provides industry leadership and influence, develops and disseminates training products, partners with industry and training providers to provide training solutions, and engages with clients and stakeholders to advance the training agenda for government and community safety. GSA is one of the official voices on skills development for its industries. GSA applies best practice strategies in all aspects of contemporary workforce and development. These practices strategies are supported with analytical tools and services developed by GSA in consultation with industry stakeholders.

Purpose of this guide This guide has been developed to assist RTOs, enterprises and industry representatives to deliver the training package. It provides definitions for technical and other terms related to the Public Sector. This document also provides links to additional companion volumes in relation to implementation, assessment strategies, and foundation skills. It should be seen as a dynamic resource that will be updated periodically and amended in order to remain relevant and useful to target users.

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Assessment requirements

What is performance evidence Performance evidence specifies the required product and process evidence, the frequency and or volume of product/process evidence, and the relationship between the product and process evidence and the performance criteria. Example: Assessment requirements for PSPGEN006 Handle workplace information

Performance evidence Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the candidate must demonstrate evidence of performance of the following on at least one occasion.

handling files handling mail

applying information security requirements

applying computer technology to data storage, retrieval and presentation converting one information type to another (such as scanning)

applying basic statistical and numerical manipulation using problem solving and referring problems as required communicating with colleagues and supervisors

What is knowledge evidence Knowledge evidence specifies what the individual must know in order to safely and effectively perform the work task described in the unit of competency. It must relate directly to the performance criteria and/or range of conditions. It should also indicate the type and depth of knowledge required to meet the demands of the unit of competency. Example: Assessment Requirements for PSPGEN006 Handle workplace information

Knowledge evidence Evidence required to demonstrate competence must satisfy all of the requirements of the elements and performance criteria. If not otherwise specified the depth of knowledge demonstrated must be appropriate to the job context of the candidate.

public sector legislation including work health and safety and environment, policies, procedures and guidelines relating to information handling in the public sector, such as confidentiality, privacy, security, freedom of information

organisational procedures for handling information

electronic and manual filing systems databases and data storage systems

Range of conditions As an optional field, the range of conditions may not appear in every unit of competency. It contains essential operating conditions that may be present and any other variables essential to the work environment.

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Holistic assessment in PSPTP

Industry recommends holistic assessment for the following units:

Unit PSP12 code

Title Unit new code

Units it lists for holistic assessment

FINANCE

PSPFIN401A Use public sector financial processes

PSPFIN001 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector

PSPFIN501A Apply public sector financial policies and processes

PSPFIN002 PSPETHC501B Promote the values and ethos of public service PSPLEGN501B Promote compliance with legislation in the public sector PSPGOV502B Develop client services PSPGOV503B Coordinate resource allocation and usage

PSPFIN601A Apply complex public sector financial requirements

PSPFIN003 PSPETHC601B Maintain and enhance confidence in public service PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT602B Manage resources PSPMNGT608B Manage risk PSPMNGT609B Formulate business strategies

PSPFIN602A Undertake strategic financial analysis

PSPFIN004 PSPETHC601B Maintain and enhance confidence in public service PSPLEGN601B Manage compliance with legislation in the public sector PSPMGNT602B Manage resources PSPMGNT608B Manage risk PSPMNGT609B Formulate business strategies

PSPFIN603A Develop public sector financial strategies

PSPFIN005 PSPETHC601B Maintain and enhance confidence in public service PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT602B Manage resources PSPMNGT608B Manage risk PSPMNGT609B Formulate business strategies

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Unit PSP12 code

Title Unit new code


GOVERNMENT SERVICE DELIVERY

PSPGSD401A Identify and select government service delivery options

PSPGSD001 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information PSPGOV422A Apply government processes PSPGSD402A Administer government service delivery requirements PSPGSD403A Conduct government service delivery interviews PSPLEGN401A Encourage compliance with legislation in the public sector

PSPGSD402A Administer government service delivery requirements

PSPGSD002 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information PSPGOV422A Apply government processes PSPGSD401A Identify and select government service delivery options PSPGSD403A Conduct government service delivery interviews PSPLEGN401A Encourage compliance with legislation in the public sector

PSPGSD403A Conduct government service delivery interviews

PSPGSD003 PSPETHC401A Uphold and support the values and principles of public service PSPGOV406B Gather and analyse information PSPGOV422A Apply government processes PSPGSD401A Identify and select government service delivery options PSPGSD402A Administer government service delivery requirements PSPLEGN401A Encourage compliance with legislation in the public sector

PSPGSD404A Administer delivery of financial and other benefits

PSPGSD004 PSPETHC401A Uphold and support the values and principles of public service PSPGOV406B Gather and analyse information PSPGOV422A Apply government processes PSPGSD402A Administer government service delivery requirements PSPLEGN401A Encourage compliance with legislation in the public sector

PSPGSD405A Introduce the government service delivery model

PSPGSD005 PSPETHC401A Uphold and support the values and principles of public service PSPGOV406B Gather and analyse information PSPGOV422A Apply government processes PSPGSD401A Identify and select government service delivery options PSPGSD403A Conduct government service delivery interviews PSPLEGN401A Encourage compliance with legislation in the public sector

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Unit PSP12 code

Title Unit new code



PSPGSD406A Facilitate participation in government service delivery


PSPGSD407A Assist self-management of government service offers


PSPGSD409A Deal with incorrect payments and debts

PSPGSD009 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information PSPGOV411A Deal with conflict PSPGOV412A Use advanced workplace communication strategies PSPGOV417A Identify and treat risks PSPGOV422A Apply government processes PSPGSD404A Administer delivery of financial and other benefits PSPLEGN401A Encourage compliance with legislation in the public sector PSPOHS401B Implement workplace safety procedures and programs

PSPGSD501A Develop and implement procedures for government service delivery

PSPGSD010 PSPETHC501B Promote the values and ethos of public service PSPGOV502B Develop client services PSPGOV504B Undertake research and analysis PSPGSD502A Manage the emergent dynamics of government service delivery PSPGSD503A Provide specialist technical service delivery PSPLEGN501B Promote compliance with legislation in the public sector PSPOHS501A Monitor and maintain workplace safety

PSPGSD502A Manage the emergent dynamics of government service delivery

PSPGSD011 PSPETHC501B Promote the values and ethos of public service PSPGOV507A Undertake negotiations

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Unit PSP12 code

Title Unit new code



PSPGOV508A Manage conflict PSPGOV511A Provide leadership PSPGOV516A Develop and use emotional intelligence PSPGOV517A Coordinate risk management PSPGSD501A Develop and implement procedures for government service delivery PSPGSD503A Provide specialist technical service delivery PSPLEGN501B Promote compliance with legislation in the public sector PSPOHS501A Monitor and maintain workplace safety

PSPGSD503A Provide specialist technical service delivery

PSPGSD012 PSPCOM503A Build and maintain community relationships PSPETHC501B Promote the values and ethos of public service PSPGOV502B Develop client services PSPGOV504B Undertake research and analysis PSPGOV505A Promote diversity PSPGOV511A Provide leadership PSPGSD501A Develop and implement procedures for government service delivery PSPGSD502A Manage the emergent dynamics of government service delivery PSPLEGN501B Promote compliance with legislation in the public sector

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Unit PSP12 code

Title Unit new code


LAND

PSPLAND302A Investigate tenure and land use history

PSPLND001 PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV305B Access and use resources and financial systems PSPGOV307B Organise workplace information PSPGOV308B Work effectively with diversity PSPLEGN301B Comply with legislation in the public sector RIISTD201A Read and interpret maps

PSPLAND308A Compile and check survey plans

PSPLND002 PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV305B Access and use resources and financial systems PSPGOV307B Organise workplace information PSPLEGN301B Comply with legislation in the public sector

PSPLAND401A Assess Crown land PSPLND003 PSPETHC401A Uphold and support the values and principles of public service PSPGOV403B Use resources to achieve work unit goals PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector

PSPLAND402A Undertake native title assessments

PSPLND004 PSPETHC401A Uphold and support the values and principles of public service PSPGOV403B Use resources to achieve work unit goals PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector

PSPLAND403A Prepare and lodge non claimant native title applications


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Unit PSP12 code

Title Unit new code


LAND

PSPLAND404A Investigate tenure applications


PSPLAND405A Administer public reserves PSPLND007 PSPETHC401A Uphold and support the values and principles of public service PSPGOV403B Use resources to achieve work unit goals PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV422A Apply government processes PSPLAND406A Monitor reserves management PSPLEGN401A Encourage compliance with legislation in the public sector

PSPLAND406A Monitor reserves management PSPLND008 PSPETHC401A Uphold and support the values and principles of public service PSPGOV403B Use resources to achieve work unit goals PSPGOV406B Gather and analyse information PSPGOV422A Apply government processes PSPLAND405A Administer public reserves PSPLEGN401A Encourage compliance with legislation in the public sector

PSPLAND407A Coordinate land board sittings PSPLND009 PSPETHC401A Uphold and support the values and principles of public service PSPGOV403B Use resources to achieve work unit goals PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector

PSPLAND408A Investigate Aboriginal land claims/applications


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Unit PSP12 code

Title Unit new code


LAND

PSPLAND409A Handle compensation claims PSPLND011 PSPETHC401A Uphold and support the values and principles of public service PSPGOV403B Use resources to achieve work unit goals PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector

PSPLAND501A Review planning documents and environmental assessments

PSPLND012 PSPETHC501B Promote the values and ethos of public service PSPGOV503B Coordinate resource allocation and usage PSPGOV507A Undertake negotiations PSPCOM502A Develop and implement community engagement strategies PSPLAND502A Develop and market public land PSPLEGN501B Promote compliance with legislation in the public sector PSPPM502B Manage complex projects

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Unit PSP12 code

Title Unit new code


COMMUNITY

PSPCOM501A Prepare for community engagement

PSPCTY001 PSPCOM502A Develop and implement community engagement strategies PSPCOM503A Build and maintain community relationships PSPETHC501B Promote the values and ethos of public service PSPGOV504B Undertake research and analysis PSPGOV507A Undertake negotiations PSPGOV508A Manage conflict PSPGOV511A Provide leadership PSPGOV512A Use complex workplace communication strategies PSPGOV514A Facilitate change PSPLEGN501B Promote compliance with legislation in the public sector PSPOHS501A Monitor and maintain workplace safety

PSPCOM502A Develop and implement community engagement strategies

PSPCTY002 PSPETHC601B Maintain and enhance confidence in public service PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT602B Manage resources PSPMNGT608B Manage risk PSPMNGT609B Formulate business strategies

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Unit PSP12 code

Title Unit new code


INJURY MANAGEMENT

PSPIM301A Process claims PSPINM001 PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV305B Access and use resources and financial systems PSPGOV307B Organise workplace information PSPGOV308B Work effectively with diversity PSPLEGN301B Comply with legislation in the public sector

PSPIM401A Conduct initial claim assessments

PSPINM002 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector

PSPIM402A Undertake initial rehabilitation assessments


PSPIM403A Make claim determinations PSPINM004 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector

PSPIM404A Conduct situational workplace assessments

PSPINM005 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information

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Unit PSP12 code

Title Unit new code


INJURY MANAGEMENT

PSPGOV408A Value diversity PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector

PSPIM405A Develop return to work plans PSPINM006 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector

PSPIM406A Implement and monitor return to work plans

PSPINM007 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information PSPGOV408A Promote diversity PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector PSPPM405A Administer simple projects

PSPIM407A Promote and educate about injury management


PSPIM408A Monitor and review injury management cases

PSPINM009 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV422A Apply government processes

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Unit PSP12 code

Title Unit new code


INJURY MANAGEMENT

PSPLEGN401A Encourage compliance with legislation in the public sector

PSPIM409A Maintain injury management case files


PSPIM501A Determine liability and negotiate settlements

PSPINM011 PSPETHC501B Promote the values and ethos of public service PSPGOV502B Develop client services PSPGOV503B Coordinate resource allocation and usage PSPGOV504B Undertake research and analysis PSPGOV505A Promote diversity PSPLEGN501B Promote compliance with legislation in the public sector

PSPIM502A Manage case direction and outcomes

PSPINM012 PSPETHC501B Promote the values and ethos of public service PSPGOV502B Develop client services PSPGOV503B Coordinate resource allocation and usage PSPGOV504B Undertake research and analysis PSPGOV505A Promote diversity PSPLEGN501B Promote compliance with legislation in the public sector PSPPM502B Manage complex projects

PSPIM503A Maintain and monitor service standards

PSPINM013 PSPETHC501B Promote the values and ethos of public service PSPGOV502B Develop client services PSPGOV503B Coordinate resource allocation and usage PSPGOV504B Undertake research and analysis PSPGOV505A Promote diversity PSPLEGN501B Promote compliance with legislation in the public sector PSPPM502B Manage complex projects

PSPIM504A Contribute to a quality injury management system

PSPINM014 PSPETHC501B Promote the values and ethos of public service PSPGOV502B Develop client services PSPGOV503B Coordinate resource allocation and usage

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Unit PSP12 code

Title Unit new code


INJURY MANAGEMENT

PSPGOV504B Undertake research and analysis PSPGOV505A Promote diversity PSPLEGN501B Promote compliance with legislation in the public sector

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Unit PSP12 code

Title Unit new code


LEGISLATION

PSPLEGN301B Comply with legislation in the public sector

PSPLEG001 PSPETHC301B Uphold the values and principles of public service PSPGOV305B Access and use resources and financial systems PSPGOV307B Organise workplace information PSPIM301A Process claims PSPPROC302A Undertake basic procurement PSPSEC301A Secure government assets

PSPLEGN601B Manage compliance with legislation in the public sector

PSPLEG004 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPMNGT605B Manage diversity PSPMNGT606B Manage quality client service PSPMNGT608B Manage risk PSPPM601B Direct complex project activities PSPPROC602B Direct the management of contracts PSPSEC602A Manage security awareness.

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Unit PSP12 code

Title Unit new code


SCIENTIFIC

PSPSCI201A Contribute to the provision of scientific technical support

PSPSCI001 PSPGOV201B Work in a public sector environment PSPGOV202B Use routine workplace communication techniques PSPGOV203B Deliver a service to clients PSPGOV204B Access and use resources PSPGOV206B Handle workplace information PSPOHS201B Follow workplace safety procedures

PSPSCI301A Assist with scientific technical support

PSPSCI002 PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPGOV307B Organise workplace information PSPLEGN301B Comply with legislation in the public sector PSPOHS301A Contribute to workplace safety

PSPSCI302A Support innovation and change through extension


PSPSCI303A Undertake scientific/technological research


PSPSCI401A Provide scientific technical support

PSPSCI005 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV403B Use resources to achieve work unit goals PSPGOV406B Gather and analyse information PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector

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Unit PSP12 code

Title Unit new code


SCIENTIFIC

PSPSCI402A Promote innovation and change through extension

PSPSCI006 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV403B Use resources to achieve work unit goals PSPGOV406B Gather and analyse information PSPGOV422A Apply government processes PSPOHS401B Implement workplace safety procedures and programs

PSPSCI403A Organise and undertake scientific/technological research

PSPSCI007 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV403B Use resources to achieve work unit goals PSPGOV406B Gather and analyse information PSPGOV422A Apply government processes PSPOHS401B Implement workplace safety procedures and programs

PSPSCI501A Provide high-level scientific technical support

PSPSCI008 PSPETHC501B Promote the values and ethos of public service PSPGOV503B Coordinate resource allocation and usage PSPGOV504B Undertake research and analysis PSPGOV511A Provide leadership PSPLEGN501B Promote compliance with legislation in the public sector PSPOHS501A Monitor and maintain workplace safety

PSPSCI502A Facilitate innovation and change through extension

PSPSCI009 PSPETHC501B Promote the values and ethos of public service PSPGOV503B Coordinate resource allocation and usage PSPGOV504B Undertake research and analysis PSPGOV511A Provide leadership PSPLEGN501B Promote compliance with legislation in the public sector PSPOHS501A Monitor and maintain workplace safety

PSPSCI503A Develop and undertake scientific/technological research

PSPSCI010 PSPETHC501B Promote the values and ethos of public service PSPGOV503B Coordinate resource allocation and usage PSPGOV504B Undertake research and analysis PSPGOV511A Provide leadership PSPLEGN501B Promote compliance with legislation in the public sector

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Unit PSP12 code

Title Unit new code


SCIENTIFIC

PSPOHS501A Monitor and maintain workplace safety

PSPSCI601A Manage the provision of high-level scientific technical support

PSPSCI011 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT602B Manage resources PSPMNGT608B Manage risk PSPOHS602A Manage workplace safety

PSPSCI602A Influence innovation and change through extension

PSPSCI012 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT602B Manage resources PSPMNGT608B Manage risk PSPOHS602A Manage workplace safety

PSPSCI603A Initiate and conduct scientific/technological research

PSPSCI013 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPMNGT602B Manage resources PSPMNGT604B Manage change PSPMNGT608B Manage risk PSPOHS602A Manage workplace safety

PSPSCI701A Create innovation and change through extension

PSPSCI014 PSPETHC701A Lead and influence ethical practice in the public sector PSPMNGT701B Provide strategic direction PSPMNGT702A Influence and shape diversity management PSPMNGT703A Lead and influence change PSPPOL701A Influence strategic policy

PSPSCI702A Initiate and lead sophisticated scientific/technological research

PSPSCI015 PSPETHC701A Lead and influence ethical practice in the public sector PSPMNGT701B Provide strategic direction PSPMNGT703A Lead and influence change PSPMNGT704A Undertake enterprise risk management PSPPOL701A Influence strategic policy

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Unit PSP12 code

Title Unit new code


PUBLIC AFFAIRS

PSPPA501A Provide public affairs writing and editorial services

PSPPCA001 PSPETHC501B Promote the values and ethos of public service PSPGOV502B Develop client services PSPGOV504B Undertake research and analysis PSPGOV505A Promote diversity PSPGOV511A Provide leadership PSPGOV513A Refine complex workplace documents PSPGOV515A Develop and use political nous PSPLEGN501B Promote compliance with legislation in the public sector

PSPPA502A Coordinate public affairs events and activities

PSPPCA002 PSPETHC501B Promote the values and ethos of public service PSPGOV502B Develop client services PSPGOV504B Undertake research and analysis PSPGOV505A Promote diversity PSPGOV511A Provide leadership PSPGOV515A Develop and use political nous PSPLEGN501B Promote compliance with legislation in the public sector PSPPM501B Design complex projects PSPPM502B Manage complex projects

PSPPA601A Manage public affairs PSPPCA003 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV605A Persuade and influence opinion PSPGOV606A Prepare high-level/sensitive written materials PSPMNGT605B Manage diversity PSPMNGT608B Manage risk PSPMNGT609B Formulate business strategies PSPLEGN601B Manage compliance with legislation in the public sector PSPOHS602A Manage workplace safety

PSPPA602A Provide public affairs advisory service

PSPPCA004 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV605A Persuade and influence opinion PSPGOV606A Prepare high-level/sensitive written materials

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Unit PSP12 code

Title Unit new code


PUBLIC AFFAIRS

PSPMNGT605B Manage diversity PSPMNGT608B Manage risk PSPMNGT609B Formulate business strategies PSPLEGN601B Manage compliance with legislation in the public sector PSPOHS602A Manage workplace safety

PSPPA603A Manage media relationships PSPPCA005 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV605A Persuade and influence opinion PSPGOV606A Prepare high-level/sensitive written materials PSPMNGT605B Manage diversity PSPMNGT608B Manage risk PSPMNGT609B Formulate business strategies PSPLEGN601B Manage compliance with legislation in the public sector PSPOHS602A Manage workplace safety PSPPOL602A Provide policy advice

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Unit PSP12 code

Title Unit new code


REVENUE

PSPREV401A Identify and apply statute law PSPREV001 PSPETHC401A Uphold and support the values and principles of public service PSPREV402A Undertake legislative decision making PSPREV403A Manage information on legal entities, relationships and property PSPREV405A Assess applications for grants, subsidies and rebates PSPGOV402B Deliver and monitor service to clients

PSPREV402A Undertake legislative decision making

PSPREV002 PSPETHC401A Uphold and support the values and principles of public service PSPREV401A Identify and apply statute law PSPREV403A Manage information on legal entities, relationships and property PSPREV405A Assess applications for grants, subsidies and rebates PSPGOV402B Deliver and monitor service to clients

PSPREV403A Manage information on legal entities, relationships and property

PSPREV003 PSPETHC401A Uphold and support the values and principles of public service PSPREV401A Identify and apply statute law PSPREV402A Undertake legislative decision making PSPREV405A Assess applications for grants, subsidies and rebates PSPGOV402B Deliver and monitor service to clients

PSPREV404A Interpret and assess contracts PSPREV004 PSPETHC401A Uphold and support the values and principles of public service PSPREV401A Identify and apply statute law PSPREV402A Undertake legislative decision making PSPREV403A Manage information on legal entities, relationships and property PSPREV405A Assess applications for grants, subsidies and rebates PSPGOV402B Deliver and monitor service to clients

PSPREV405A Assess applications for grants, subsidies and rebates

PSPREV005 PSPETHC401A Uphold and support the values and principles of public service PSPGOV422A Apply government processes PSPGOV412A Use advanced workplace communication strategies

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Unit PSP12 code

Title Unit new code


REVENUE

PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information

PSPREV406A Evaluate returns-based taxes PSPREV006 PSPETHC401A Uphold and support the values and principles of public service PSPGOV422A Apply government processes PSPGOV412A Use advanced workplace communication strategies PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information

PSPREV407A Determine land tax liability PSPREV007 PSPETHC401A Uphold and support the values and principles of public service PSPGOV422A Apply government processes PSPGOV412A Use advanced workplace communication strategies PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information

PSPREV408A Determine stamp duties PSPREV008 PSPETHC401A Uphold and support the values and principles of public service PSPGOV422A Apply government processes PSPGOV412A Use advanced workplace communication strategies PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information

PSPREV409A Administer levies, fines and other taxes

PSPREV009 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV422A Apply government processes PSPGOV412A Use advanced workplace communication strategies PSPGOV406B Gather and analyse information

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Unit PSP12 code

Title Unit new code


HUMAN RESOURCES

PSPHR402A Administer human resource processes

PSPHRM001 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV411A Deal with conflict PSPGOV412A Use advanced workplace communication strategies PSPGOV421A Exercise delegations PSPGOV422A Apply government processes PSPHR403A Provide a consultancy service for human resource management PSPLEGN401A Encourage compliance with legislation in the public sector PSPOHS401B Implement workplace safety procedures and programs

PSPHR403A Provide a consultancy service for human resource management

PSPHRM002 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV411A Deal with conflict PSPGOV412A Use advanced workplace communication strategies PSPGOV414A Provide workplace mentoring PSPGOV422A Apply government processes PSPHR402A Administer human resource processes PSPLEGN401A Encourage compliance with legislation in the public sector

PSPHR503A Facilitate performance management processes

PSPHRM003 PSPETHC501B Promote the values and ethos of public service PSPGOV502B Develop client services PSPGOV504B Undertake research and analysis PSPGOV505A Promote diversity PSPGOV507A Undertake negotiations PSPGOV512A Use complex workplace communication strategies PSPHR506A Coordinate employment relations PSPLEGN501B Promote compliance with legislation in the public sector PSPOHS501A Monitor and maintain workplace safety

26

Unit PSP12 code

Title Unit new code


HUMAN RESOURCES

PSPHR504A Implement workforce planning and succession strategies

PSPHRM004 PSPETHC501B Promote the values and ethos of public service PSPGOV502B Develop client services PSPGOV505A Promote diversity PSPGOV507A Undertake negotiations PSPGOV511A Provide leadership PSPGOV512A Use complex workplace communication strategies PSPLEGN501B Promote compliance with legislation in the public sector PSPPM501B Design complex projects PSPPM502B Manage complex projects

PSPHR505A Implement staffing policies PSPHRM005 PSPETHC501B Promote the values and ethos of public service PSPGOV502B Develop client services PSPGOV505A Promote diversity PSPGOV507A Undertake negotiations PSPGOV512A Use complex workplace communication strategies PSPLEGN501B Promote compliance with legislation in the public sector PSPOHS501A Monitor and maintain workplace safety

PSPHR506A Coordinate employment relations

PSPHRM006 PSPETHC501B Promote the values and ethos of public service PSPGOV503B Coordinate resource allocation and usage PSPGOV505A Promote diversity PSPGOV507A Undertake negotiations PSPGOV509A Conduct evaluations PSPGOV511A Provide leadership PSPGOV512A Use complex workplace communication strategies PSLEGN501B Promote compliance with legislation in the public sector

PSPHR507A Coordinate employee support PSPHRM007 PSPETHC501B Promote the values and ethos of public service PSPGOV503B Coordinate resource allocation and usage PSPGOV504B Undertake research and analysis PSPGOV505A Promote diversity PSPGOV507A Undertake negotiations PSPGOV509A Conduct evaluations PSPGOV511A Provide leadership PSPGOV512A Use complex workplace communication strategies

27

Unit PSP12 code

Title Unit new code


HUMAN RESOURCES

PSLEGN501B Promote compliance with legislation in the public sector

PSPHR508A Coordinate career development

PSPHRM008 PSPETHC501B Promote the values and ethos of public service PSPGOV504B Undertake research and analysis PSPGOV505A Promote diversity PSPGOV506A Support workplace coaching and mentoring PSPGOV511A Provide leadership PSPGOV512A Use complex workplace communication strategies PSLEGN501B Promote compliance with legislation in the public sector

PSPHR603B Provide advisory and mediation services

PSPHRM009 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPHR613A Manage retention and separation PSPHR614A Manage employment relations PSPHR616A Manage performance management system PSPHR617A Manage redeployment PSPHR619A Manage remuneration strategies and plans PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT605B Manage diversity PSPPOL603A Manage policy implementation

PSPHR702B Formulate a strategic human resource plan

PSPHRM010 PSPETHC701A Lead and influence ethical practice in the public sector PSPHR703A Provide leadership in strategic human resource management PSPMNGT701B Provide strategic direction PSPMNGT702A Influence and shape diversity management PSPMNGT703A Lead and influence change PSPMNGT704A Undertake enterprise risk management PSPPOL701A Influence strategic policy

PSPHR703A Provide leadership in strategic human resource management

PSPHRM011 PSPETHC701A Lead and influence ethical practice in the public sector PSPHR702B Formulate a strategic human resource plan PSPMNGT701B Provide strategic direction PSPMNGT702A Influence and shape diversity management PSPMNGT703A Lead and influence change PSPMNGT704A Undertake enterprise risk management PSPPOL701A Influence strategic policy

28

Unit PSP12 code

Title Unit new code


WORKPLACE INSPECTION

PSPWPI501B Evaluate workplace legislative compliance

PSPWPI001 PSPETHC501B Promote the values and ethos of public service PSPGOV505A Promote diversity PSPGOV507A Undertake negotiations PSPGOV508A Manage conflict PSPGOV509A Conduct evaluations PSPGOV511A Provide leadership PSPGOV512A Use complex workplace communication strategies PSPGOV514A Facilitate change PSPGOV515A Develop and use political nous PSPGOV516A Develop and use emotional intelligence PSPGOV517A Coordinate risk management PSPGOV518A Benchmark performance PSPOHS501A Monitor and maintain workplace safety PSPWPI502B Facilitate improvement in workplace legislative performance

PSPWPI502B Facilitate improvement in workplace legislative performance

PSPWPI002 PSPETHC501B Promote the values and ethos of public service PSPGOV502B Develop client services PSPGOV504B Undertake research and analysis PSPGOV507A Undertake negotiations PSPGOV508A Manage conflict PSPGOV509A Conduct evaluations PSPGOV511A Provide leadership PSPGOV512A Use complex workplace communication strategies PSPGOV514A Facilitate change PSPGOV516A Develop and use emotional intelligence PSPGOV517A Coordinate risk management PSPGOV518A Benchmark performance PSPWPI501B Evaluate workplace legislative compliance

PSPWPI503C Investigate possible breaches of workplace legislation

PSPWPI003 PSPETHC501B Promote the values and ethos of public service PSPGOV502B Develop client services PSPGOV503B Coordinate resource allocation and usage

29

Unit PSP12 code

Title Unit new code



PSPGOV504B Undertake research and analysis PSPGOV512A Use complex workplace communication strategies PSPGOV517A Coordinate risk management PSPWPI501B Evaluate workplace legislative compliance

PSPWPI601B Improve compliance through industry partnerships

PSPWPI004 PSPETHC601B Maintain and enhance confidence in public service PSPGOV602B Establish and maintain strategic networks PSPGOV604A Foster leadership and innovation PSPGOV605A Persuade and influence opinion PSPMNGT604B Manage change PSPMNGT608B Manage risk PSPMNGT609B Formulate business strategies PSPMNGT613A Develop partnering arrangements PSPWPI604B Represent and promote the organisation

PSPWPI602B Investigate complex issues PSPWPI005 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPMNGT602B Manage resources PSPMNGT605B Manage diversity PSPMNGT608B Manage risk PSPMNGT611A Manage evaluations PSPWPI601B Improve compliance through industry partnerships

PSPWPI603B Managing emerging issues PSPWPI006 PSPETHC601B Maintain and enhance confidence in public service PSPGOV602B Establish and maintain strategic networks PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT604B Manage change PSPMNGT605B Manage diversity PSPMNGT608B Manage risk PSPWPI601B Improve compliance through industry partnerships

PSPWPI604B Represent and promote the organisation

PSPWPI007 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPGOV604A Foster leadership and innovation

30

Unit PSP12 code

Title Unit new code



PSPGOV605A Persuade and influence opinion PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT605B Manage diversity PSPMNGT613A Develop partnering arrangements PSPWPI601B Improve compliance through industry partnerships

31

Unit PSP12 code

Title Unit new code


MANAGEMENT

PSPMNGT602B Manage resources PSPMGT001 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT610A Manage public sector financial resources PSPPOL603A Manage policy implementation

PSPMNGT603B Facilitate people management PSPMGT002 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT615A Influence workforce effectiveness PSPPOL603A Manage policy implementation

PSPMNGT604B Manage change PSPMGT003 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPLEGN601B Manage compliance with legislation in the public sector PSPPOL603A Manage policy implementation

PSPMNGT605B Manage diversity PSPMGT004 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT603B Facilitate people management PSPMNGT606B Manage quality client service PSPMNGT615A Influence workforce effectiveness PSPPOL603A Manage policy implementation

PSPMNGT606B Manage quality client service PSPMGT005 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPLEGN601B Manage compliance with legislation in the public sector PSPPOL603A Manage policy implementation

PSPMNGT607B Develop a business case PSPMGT006 PSPETHC601B Maintain and enhance confidence in public service

32

Unit PSP12 code

Title Unit new code


MANAGEMENT

PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPLEGN601B Manage compliance with legislation in the public sector PSPPOL603A Manage policy implementation

PSPMNGT608B Manage risk PSPMGT007 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT602B Manage resources PSPMNGT604B Manage change PSPMNGT605B Manage diversity PSPMNGT609B Formulate business strategies PSPMNGT611A Manage evaluations PSPMNGT612A Review and improve business performance PSPMNGT613A Develop partnering arrangements PSPMNGT614A Facilitate knowledge management PSPPOL603A Manage policy implementation

PSPMNGT609B Formulate business strategies PSPMGT008 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT608B Manage risk PSPMNGT610A Manage public sector financial resources PSPPOL603B Manage policy implementation

PSPMNGT610A Manage public sector financial resources

PSPMGT009 PSPETHC601B Maintain and enhance confidence in public service PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT603B Facilitate people management PSPMNGT602B Manage resources PSPMNGT608B Manage risk PSPMNGT609B Formulate business strategies PSPPOL603A Manage policy implementation

33

PSPMNGT612A Review and improve business performance

PSPMGT010 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT602B Manage resources PSPMNGT604B Manage change PSPMNGT605B Manage diversity PSPMNGT608B Manage risk PSPMNGT609B Formulate business strategies PSPMNGT610A Manage public sector financial resources PSPMNGT611A Manage evaluations

PSPMNGT613A Develop partnering arrangements

PSPMGT011 PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPPROC604A Plan for strategic procurement outcomes PSPMNGT608B Manage risk

PSPMNGT614A Facilitate knowledge management

PSPMGT012 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT615A Influence workforce effectiveness PSPMNGT602B Manage resources PSPMNGT604B Manage change PSPMNGT605B Manage diversity PSPMNGT608B Manage risk

PSPMNGT701B Provide strategic direction PSPMGT013 PSPETHC701A Lead and influence ethical practice in the public sector PSPHR703A Provide leadership in strategic human resource management PSPMNGT702A Influence and shape diversity management PSPMNGT703A Lead and influence change PSPMNGT704A Undertake enterprise risk management PSPPOL701A Influence strategic policy

34

Unit PSP12 code

Title Unit new code


FRAUD

PSPFRAU401B Monitor data for indicators of fraud

PSPFRU001 PSPETHC401A Uphold and support the values and principles of public service PSPGOV406B Gather and analyse information PSPLEGN401A Encourage compliance with legislation in the public sector PSPREG401C Exercise regulatory powers PSPREG402C Promote client compliance PSPREG415A Receive and validate data

PSPFRAU407B Conduct fraud control awareness sessions

PSPFRU002 PSPETHC401A Uphold and support the values and principles of public service PSPLEGN401A Encourage compliance with legislation in the public sector PSPGOV402B Deliver and monitor service to clients PSPREG402C Promote client compliance

PSPFRAU501B Communicate fraud control awareness

PSPFRU003 PSPETHC501B Promote the values and ethos of public service PSPFRAU506B Implement fraud control activities PSPGOV502B Develop client services PSPLEGN501B Promote compliance with legislation in the public sector

PSPFRAU502B Anticipate and detect possible fraud activity

PSPFRU004 PSPETHC501B Promote the values and ethos of public service PSPFRAU504B Conduct fraud risk assessments PSPFRAU505B Develop fraud control plans PSPGOV502B Develop client services PSPGOV504B Undertake research and analysis PSPLEGN501B Promote compliance with legislation in the public sector PSPREG502A Coordinate investigation processes

PSPFRAU504B Conduct fraud risk assessments PSPFRU005 PSPETHC501B Promote the values and ethos of public service PSPFRAU502B Anticipate and detect possible fraud activity PSPFRAU505B Develop fraud control plans PSPGOV502B Develop client services PSPGOV504B Undertake research and analysis PSPGOV517A Coordinate risk management PSPLEGN501B Promote compliance with legislation in the public sector

PSPFRAU505B Develop fraud control plans PSPFRU006 PSPETHC501B Promote the values and ethos of public service

35

Unit PSP12 code

Title Unit new code


FRAUD

PSPFRAU502B Anticipate and detect possible fraud activity PSPFRAU504B Conduct fraud risk assessments PSPGOV502B Develop client services PSPGOV504B Undertake research and analysis PSPGOV517A Coordinate risk management PSPLEGN501B Promote compliance with legislation in the public sector

PSPFRAU506B Implement fraud control activities

PSPFRU007 PSPETHC501B Promote the values and ethos of public service PSPFRAU502B Anticipate and detect possible fraud activity PSPFRAU505B Develop fraud control plans PSPGOV502B Develop client services PSPGOV504B Undertake research and analysis PSPLEGN501B Promote compliance with legislation in the public sector

PSPFRAU507B Coordinate development and implementation of fraud information systems

PSPFRU008 PSPETHC501B Promote the values and ethos of public service PSPFRAU506B Implement fraud control activities PSPGOV502B Develop client services PSPGOV504B Undertake research and analysis PSPLEGN501B Promote compliance with legislation in the public sector

PSPFRAU601B Develop fraud control strategy PSPFRU009 PSPETHC601B Maintain and enhance confidence in public service PSPFRAU603B Manage fraud control awareness PSPFRAU605B Review fraud control activities PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT604B Manage change PSPMNGT608B Manage risk PSPMNGT611A Manage evaluations PSPPOL603A Manage policy implementation

PSPFRAU602B Manage fraud risk assessment and action plan

PSPFRU010 PSPETHC601B Maintain and enhance confidence in public service PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT604B Manage change

36

Unit PSP12 code

Title Unit new code


FRAUD

PSPMNGT608B Manage risk PSPMNGT611A Manage evaluations PSPPOL603A Manage policy implementation

PSPFRAU603B Manage fraud control awareness

PSPFRU011 PSPETHC601B Maintain and enhance confidence in public service PSPFRAU601B Develop fraud control strategy PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT604B Manage change PSPMNGT608B Manage risk PSPPOL603A Manage policy implementation

PSPFRAU605B Review fraud control activities PSPFRU012 PSPETHC601B Maintain and enhance confidence in public service PSPFRAU601B Develop fraud control strategy PSPGOV601B Apply government systems PSPGOV602B Establish and maintain strategic networks PSPMNGT608B Manage risk PSPMNGT611A Manage evaluations PSPPOL603A Manage policy implementation

PSPBORD301A Conduct patrols PSPBDR001 PSPBORD302A Use border protection technology equipment PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPGOV303B Build and maintain internal networks PSPGOV307B Organise workplace information PSPLEGN301B Comply with legislation in the public sector PSPOHS301A Contribute to workplace safety

PSPBORD302A Use border protection technology equipment

PSPBDR002 PSPBORD301A Conduct patrols PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPGOV307B Organise workplace information PSPLEGN301B Comply with legislation in the public sector

37

Unit PSP12 code

Title Unit new code


FRAUD

PSPOHS301A Contribute to workplace safety

PSPBORD303A Deploy detector dog PSPBDR003 PSPBORD304A Maintain detector dog proficiency PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPGOV307B Organise workplace information PSPLEGN301B Comply with legislation in the public sector PSPOHS301A Contribute to workplace safety

PSPBORD304A Maintain detector dog proficiency

PSPBDR004 PSPBORD303A Deploy detector dog PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPLEGN301B Comply with legislation in the public sector PSPOHS301A Contribute to workplace safety

PSPBORD305A Calculate taxes, fees and charges

PSPBDR005 PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPGOV305B Access and use resources and financial systems PSPGOV307B Organise workplace information PSPLEGN301B Comply with legislation in the public sector PSPOHS301A Contribute to workplace safety

PSPBORD402A Develop surveillance flight routes

PSPBDR007 PSPBORD403A Review operational schedules PSPBORD404A Analyse surveillance products PSPETHC401A Uphold and support the values and principles of public service PSPGOV406B Gather and analyse information PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector PSPREG401C Exercise regulatory powers

PSPBORD403A Review operational schedules PSPBDR008 PSPBORD402A Develop surveillance flight routes PSPBORD404A Analyse surveillance products

38

Unit PSP12 code

Title Unit new code


FRAUD

PSPETHC401A Uphold and support the values and principles of public service PSPGOV406B Gather and analyse information PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector PSPREG401C Exercise regulatory powers

PSPBORD404A Analyse surveillance products PSPBDR009 PSPBORD402A Develop surveillance flight routes PSPBORD403A Review operational schedules PSPETHC401A Uphold and support the values and principles of public service PSPGOV406B Gather and analyse information PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector PSPREG401C Exercise regulatory powers

PSPBORD405A Develop operational effectiveness of detector dog teams

PSPBDR010 PSPBORD406A Conduct detector dog team training PSPETHC401A Uphold and support the values and principles of public service PSPGOV403B Use resources to achieve work unit goals PSPGOV404B Develop and implement work unit plans PSPLEGN401A Encourage compliance with legislation in the public sector

PSPBORD406A Conduct detector dog team training

PSPBDR011 PSPBORD405A Develop operational effectiveness of detector dog teams PSPETHC401A Uphold and support the values and principles of public service PSPGOV403B Use resources to achieve work unit goals PSPGOV404B Develop and implement work unit plans PSPLEGN401A Encourage compliance with legislation in the public sector

PSPBORD407A Command operational groups PSPBDR012 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV403B Use resources to achieve work unit goals PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector

39

Unit PSP12 code

Title Unit new code


FRAUD

PSPOHS401B Implement workplace safety procedures and programs PSPREG404C Investigate non-compliance PSPREG405B Act on non compliance PSPREG406C Make arrests PSPREG408C Conduct search and seizure

PSPBORD408A Examine and test firearms PSPBDR013 PSPETHC401A Uphold and support the values and principles of public service PSPGOV403B Use resources to achieve work unit goals PSPGOV406B Gather and analyse information PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector PSPREG421A Take custody of and store weapons

PSPBORD501A Command operational forces PSPBDR014 PSPETHC501B Promote the values and ethos of public service PSPGOV503B Coordinate resource allocation and usage PSPGOV504B Undertake research and analysis PSPGOV505A Promote diversity PSPGOV511A Provide leadership PSPLEGN501B Promote compliance with legislation in the public sector PSPREG502A Coordinate investigation processes

PSPBORD601A Manage operations PSPBDR015 PSPETHC601B Maintain and enhance confidence in public service PSPGOV606A Prepare high-level/sensitive written materials PSPLEGN601B Manage compliance with legislation in the public sector PSPMNGT602B Manage resources PSPMNGT605B Manage diversity PSPMNGT608B Manage risk PSPPM601B Direct complex project activities PSPPOL603A Manage policy implementation PSPREG601B Manage regulatory compliance

40

Unit PSP12 code

Title Unit new code


GENERAL

PSPGOV201B Work in a public sector environment

PSPGEN001 PSPGOV202B Use routine workplace communication techniques PSPGOV203B Deliver a service to clients PSPGOV204B Access and use resources PSPGOV205B Participate in workplace change PSPGOV206B Handle workplace information PSPGOV208A Write routine workplace materials PSPOHS201B Follow workplace safety procedures

PSPGOV202B Use routine workplace communication techniques

PSPGEN002 PSPGOV201B Work in a public sector environment PSPGOV203B Deliver a service to clients PSPGOV204B Access and use resources PSPGOV205B Participate in workplace change PSPGOV206B Handle workplace information PSPGOV207B Use technology in the workplace PSPGOV208A Write routine workplace materials PSPOHS201B Follow workplace safety procedures

PSPGOV203B Deliver a service to clients PSPGEN003 PSPGOV201B Work in a public sector environment PSPGOV202B Use routine workplace communication techniques PSPGOV204B Access and use resources PSPGOV206B Handle workplace information PSPGOV207B Use technology in the workplace PSPGOV208A Write routine workplace materials PSPOHS201B Follow workplace safety procedures

PSPGOV204B Access and use resources PSPGEN004 PSPGOV201B Work in a public sector environment PSPGOV202B Use routine workplace communication techniques PSPGOV203B Deliver a service to clients PSPGOV206B Handle workplace information PSPGOV207B Use technology in the workplace PSPGOV208A Write routine workplace materials PSPOHS201B Follow workplace safety procedures

PSPGOV205B Participate in workplace change

PSPGEN005 PSPGOV201B Work in a public sector environment PSPGOV202B Use routine workplace communication techniques PSPGOV203B Deliver a service to clients

41

Unit PSP12 code

Title Unit new code


GENERAL

PSPGOV204B Access and use resources PSPGOV206B Handle workplace information PSPGOV207B Use technology in the workplace PSPGOV208A Write routine workplace materials

PSPGOV206B Handle workplace information PSPGEN006 PSPGOV201B Work in a public sector environment PSPGOV202B Use routine workplace communication techniques PSPGOV203B Deliver a service to clients PSPGOV204B Access and use resources PSPGOV207B Use technology in the workplace PSPGOV208A Write routine workplace materials PSPOHS201B Follow workplace safety procedures

PSPGOV207B Use technology in the workplace

PSPGEN007 PSPGOV201B Work in a public sector environment PSPGOV202B Use routine workplace communication techniques PSPGOV203B Deliver a service to clients PSPGOV204B Access and use resources PSPGOV205B Participate in workplace change PSPGOV206B Handle workplace information PSPGOV208A Write routine workplace materials

PSPGOV208A Write routine workplace materials

PSPGEN008 PSPGOV201B Work in a public sector environment PSPGOV203B Deliver a service to clients PSPGOV204B Access and use resources PSPGOV205B Participate in workplace change PSPGOV206B Handle workplace information PSPGOV207B Use technology in the workplace PSPOHS201B Follow workplace safety procedures

PSPGOV301B Work effectively in the organisation

PSPGEN009 PSPETHC301B Uphold the values and principles of public service PSPGOV302B Contribute to workgroup activities PSPGOV303B Build and maintain internal networks PSPGOV305B Access and use resources and financial systems PSPGOV306B Implement change PSPGOV307B Organise workplace information PSPGOV308B Work effectively with diversity

42

Unit PSP12 code

Title Unit new code


GENERAL

PSPLEGN301B Comply with legislation in the public sector PSPOHS301A Contribute to workplace safety

PSPGOV302B Contribute to workgroup activities

PSPGEN010 PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV303B Build and maintain internal networks PSPGOV305B Access and use resources and financial systems PSPGOV306B Implement change PSPGOV307B Organise workplace information PSPGOV308B Work effectively with diversity PSPGOV312A Use workplace communication strategies PSPGOV313A Compose workplace documents PSPGOV314A Contribute to conflict management PSPGOV315A Give and receive workplace feedback PSPLEGN301B Comply with legislation in the public sector PSPOHS301A Contribute to workplace safety

PSPGOV303B Build and maintain internal networks

PSPGEN011 PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPGOV306B Implement change PSPGOV307B Organise workplace information PSPGOV308B Work effectively with diversity PSPGOV312A Use workplace communication strategies PSPGOV314A Contribute to conflict management PSPLEGN301B Comply with legislation in the public sector

PSPGOV305B Access and use resources and financial systems

PSPGEN012 PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV307B Organise workplace information PSPGOV308B Work effectively with diversity PSPGOV309A Address client needs PSPGOV312A Use workplace communication strategies PSPGOV313A Compose workplace documents PSPGOV314A Contribute to conflict management

43

Unit PSP12 code

Title Unit new code


GENERAL

PSPLEGN301B Comply with legislation in the public sector PSPOHS301A Contribute to workplace safety

PSPGOV306B Implement change PSPGEN013 PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPGOV303B Build and maintain internal networks PSPGOV307B Organise workplace information PSPGOV308B Work effectively with diversity PSPGOV312A Use workplace communication strategies PSPGOV314A Contribute to conflict management PSPGOV315A Give and receive workplace feedback PSPLEGN301B Comply with legislation in the public sector

PSPGOV307B Organise workplace information

PSPGEN014 PSPBORD305A Calculate taxes, fees and charges PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV305B Access and use resources and financial systems PSPGOV306B Implement change PSPGOV308B Work effectively with diversity PSPGOV312A Use workplace communication strategies PSPGOV313A Compose workplace documents PSPIM301A Process claims PSPLAND302A Investigate tenure and land use history PSPLEGN301B Comply with legislation in the public sector PSPOHS301A Contribute to workplace safety PSPPROC302A Undertake basic procurement PSPREG301A Undertake routine inspections and monitoring PSPSCI301A Assist with scientific technical support

PSPGOV308B Work effectively with diversity PSPGEN015 PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPGOV309A Address client needs PSPGOV310A Work in and with small, regional and remote organisations

44

Unit PSP12 code

Title Unit new code


GENERAL

PSPGOV312A Use workplace communication strategies PSPGOV314A Contribute to conflict management PSPGOV315A Give and receive workplace feedback PSPLEGN301B Comply with legislation in the public sector

PSPGOV309A Address client needs PSPGEN016 PSPETHC301B Uphold the values and principles of public service PSPBORD305A Calculate taxes, fees and charges PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPGOV303B Build and maintain internal networks PSPGOV308B Work effectively with diversity PSPGOV312A Use workplace communication strategies PSPGOV314A Contribute to conflict management PSPIM301A Process claims PSPLEGN301B Comply with legislation in the public sector PSPOHS301A Contribute to workplace safety PSPPROC302A Undertake basic procurement

PSPGOV310A Work in and with small, regional and remote organisations

PSPGEN017 PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPGOV303B Build and maintain internal networks PSPGOV305B Access and use resources and financial systems PSPGOV306B Implement change PSPGOV307B Organise workplace information PSPGOV308B Work effectively with diversity PSPLEGN301B Comply with legislation in the public sector PSPOHS301A Contribute to workplace safety

PSPGOV311A Work with a coach or mentor PSPGEN018 PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPGOV303B Build and maintain internal networks PSPGOV306B Implement change PSPGOV307B Organise workplace information

45

Unit PSP12 code

Title Unit new code


GENERAL

PSPGOV308B Work effectively with diversity PSPGOV312A Use workplace communication strategies PSPGOV315A Give and receive workplace feedback PSPLEGN301B Comply with legislation in the public sector

PSPGOV312A Use workplace communication strategies

PSPGEN019 PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPGOV303B Build and maintain internal networks PSPGOV306B Implement change PSPGOV307B Organise workplace information PSPGOV308B Work effectively with diversity PSPGOV315A Give and receive workplace feedback PSPLEGN301B Comply with legislation in the public sector PSPOHS301A Contribute to workplace safety

PSPGOV313A Compose workplace documents

PSPGEN020 PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPGOV307B Organise workplace information PSPGOV308B Work effectively with diversity PSPLEGN301B Comply with legislation in the public sector PSPOHS301A Contribute to workplace safety

PSPGOV314A Contribute to conflict management

PSPGEN021 PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPGOV308B Work effectively with diversity PSPGOV312A Use workplace communication strategies PSPLEGN301B Comply with legislation in the public sector PSPOHS301A Contribute to workplace safety

PSPGOV315A Give and receive workplace feedback

PSPGEN022 PSPETHC301B Uphold the values and principles of public service PSPGOV301B Work effectively in the organisation PSPGOV302B Contribute to workgroup activities PSPGOV303B Build and maintain internal networks

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Unit PSP12 code

Title Unit new code


GENERAL

PSPGOV307B Organise workplace information PSPGOV308B Work effectively with diversity PSPGOV312A Use workplace communication strategies PSPGOV313A Compose workplace documents PSPGOV314A Contribute to conflict management PSPLEGN301B Comply with legislation in the public sector PSPOHS301A Contribute to workplace safety

PSPGOV402B Deliver and monitor service to clients

PSPGEN023 PSPETHC401A Uphold and support the values and principles of public service PSPGOV403B Use resources to achieve work unit goals PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV411A Deal with conflict PSPGOV412A Use advanced workplace communication strategies PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector PSPOHS401B Implement workplace safety procedures and programs

PSPGOV403B Use resources to achieve work unit goals

PSPGEN024 PSPGOV402B Deliver and monitor service to clients PSPGOV404B Develop and implement work unit plans PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV412A Use advanced workplace communication strategies PSPGOV413A Compose complex workplace documents PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector PSPOHS401B Implement workplace safety procedures and programs

PSPGOV404B Develop and implement work unit plans

PSPGEN025 PSPBORD401A Create and maintain profiles PSPETHC401A Uphold and support the values and principles of public service PSPGOV403B Use resources to achieve work unit goals PSPGOV405B Provide input to change processes PSPGOV406B Gather and analyse information

47

Unit PSP12 code

Title Unit new code


GENERAL

PSPGOV408A Value diversity PSPGOV411A Deal with conflict PSPGOV412A Use advanced workplace communication strategies PSPGOV413A Compose complex workplace documents PSPGOV417A Identify and treat risks PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector PSPOHS401B Implement workplace safety procedures and programs PSPPM401B Design simple projects PSPPM402B Manage simple projects PSPPROC410A Administer contracts

PSPGOV405B Provide input to change processes

PSPGEN026 PSPETHC401A Uphold and support the values and principles of public service PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV411A Deal with conflict PSPGOV412A Use advanced workplace communication strategies PSPGOV414A Provide workplace mentoring PSPGOV416A Monitor performance and provide feedback PSPGOV418A Develop internal and external networks PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector

PSPGOV406B Gather and analyse information

PSPGEN027 PSPCRT407A Undertake court listings PSPETHC401A Uphold and support the values and principles of public service PSPFIN401A Use public sector financial processes PSPFRAU401B Monitor data for indicators of fraud PSPGOV402B Deliver and monitor service to clients PSPGOV403B Use resources to achieve work unit goals PSPGOV404B Develop and implement work unit plans PSPGOV405B Provide input to change processes PSPGOV407B Provide a quotation

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Unit PSP12 code

Title Unit new code


GENERAL

PSPGOV417A Identify and treat risks PSPGOV422A Apply government processes PSPIM401A Conduct initial claim assessments PSPLEGN401A Encourage compliance with legislation in the public sector PSPPM404A Carry out simple project activities PSPREG411A Gather information through interviews PSPREG412A Gather and manage evidence PSPSEC405A Handle security classified information

PSPGOV407B Provide a quotation PSPGEN028 PSPETHC401A Uphold and support the values and principles of public service PSPGOV403B Use resources to achieve work unit goals PSPGOV404B Develop and implement work unit plans PSPGOV406B Gather and analyse information PSPGOV412A Use advanced workplace communication strategies PSPGOV413A Compose complex workplace documents PSPGOV417A Identify and treat risks PSPGOV421A Exercise delegations PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector

PSPGOV408A Value diversity PSPGEN029 PSPETHC401A Uphold and support the values and principles of public service PSPLEGN401A Encourage compliance with legislation in the public sector PSPGOV402B Deliver and monitor service to clients PSPGOV411A Deal with conflict PSPGOV412A Use advanced workplace communication strategies PSPGOV414A Provide workplace mentoring PSPGOV418A Develop internal and external networks PSPGOV419A Work with interpreters PSPPOL404A Support policy implementation

PSPGOV409A Provide support to Parliament PSPGEN030 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients

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Unit PSP12 code

Title Unit new code


GENERAL

PSPGOV406B Gather and analyse information PSPGOV412A Use advanced workplace communication strategies PSPGOV413A Compose complex workplace documents PSPGOV422A Apply government processes PSPLEGN401A Encourage compliance with legislation in the public sector PSPPOL401A Contribute to policy development PSPPOL404A Support policy implementation

PSPGOV410A Undertake career planning PSPGEN031 PSPGOV404B Develop and implement work unit plans PSPGOV405B Provide input to change processes PSPGOV406B Gather and analyse information PSPGOV412A Use advanced workplace communication strategies PSPGOV417A Identify and treat risks PSPGOV418A Develop internal and external networks

PSPGOV411A Deal with conflict PSPGEN032 PSPETHC401A Uphold and support the values and principles of public service PSPGOV405B Provide input to change processes PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV412A Use advanced workplace communication strategies PSPGOV417A Identify and treat risks PSPLEGN401A Encourage compliance with legislation in the public sector PSPOHS401B Implement workplace safety procedures and programs

PSPGOV412A Use advanced workplace communication strategies

PSPGEN033 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV405B Provide input to change processes PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV411A Deal with conflict PSPLEGN401A Encourage compliance with legislation in the public sector PSPOHS401B Implement workplace safety procedures and programs

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Unit PSP12 code

Title Unit new code


GENERAL

PSPGOV413A Compose complex workplace documents

PSPGEN034 PSPETHC401A Uphold and support the values and principles of public service PSPGOV402B Deliver and monitor service to clients PSPGOV405B Provide input to change processes PSPGOV406B Gather and analyse information PSPGOV408A Value diversity PSPGOV411A Deal with conflict PSPLEGN401A Encourage compliance with legislation in the public sector PSPOHS401B Implement workplace safety procedures and programs

51

Glossary of terms The following term definitions may assist course developers in interpreting the intention of performance criteria wording. This list of terms is not exhaustive but meant to provide guidance where some ambiguity may be found. In general, performance criteria wording is carefully selected to be unambiguous within the context of Public Sector. For this reason, staff developing courses mapped to endorsed units of competency require industry expertise.

Stream Range statement non-generic information to be retained for knowledge guide

Generic PSP

Personal protective equipment may include: • safety helmets, safety goggles/face shields, gloves, overalls, safety boots,

and hearing protection • respirators or HEPA filter masks, and dust masks

Radiation

Radiation hazards may include: • internal exposure following inhalation and/or ingestion of radioactive

dust or vapour • internal exposure to alpha radiation from inhaling radioactive gas • external exposure to gamma radiation from radioactive materials • exposure to direct or unattenuated x-ray, neutron or gamma radiation

beams • exposure following spills of solutions containing radionuclides

RAD001 Degree of risk may involve: • type and energy of radiation to be used (i.e. alpha, beta, gamma, x-ray,

neutron) • whether work tasks involve routine, well-established or newly developed

procedures • duration of work tasks • proximity of radiation sources • potential internal exposure when using unsealed sources • selection of specific isotopes for technical tests or procedures • use of radiation equipment that is not fully enclosed

RAD001 Health effects may include: • deterministic effects • stochastic effects

RAD001 Occupational dose limits may include: • effective dose • annual equivalent dose for the eye, skin, and hands or feet • pregnant workers • young workers • higher values in exceptional or special circumstances approved by the

appropriate authority

RAD001 Radiation protection principles may include: • hierarchy of control measures, including:

− avoiding exposure, where practicable

52


− isolating sources of radiation where practicable through shielding, containment and remote handling techniques

− engineering controls, such as local exhaust ventilation to remove contaminants from work area, and dust suppression

− adopting safe work practices, including work methods which make appropriate use of time, distance and shielding to minimise exposure

− where other means of controlling exposure are not practicable, using approved PPE

• designation of controlled or supervised areas within workplaces with appropriate working rules for each, such as: − controlled exposure times − logging of personnel on entry and exit.

RAD001 Specified safe working rules will vary according to the organisation and assigned task and may include: • details of expected hazards and radiation levels in work area • radiation management plan • procedures and equipment for preventing or minimising occupational,

environmental and public radiation exposure during assigned work tasks • standard operating procedures covering work tasks, equipment and

decontamination • requirements for personal monitoring • steps to be taken in the event of an emergency.

RAD001 Personal monitoring may include: • observation of personnel conducting work tasks while applying

recommended contamination and radiation dose control measures • personal radiation monitor (film, TLD, OSL, and electronic) • personal dust and/or gas monitor • locating contamination on personnel

RAD001 Required standards of personal hygiene and behaviour may include: • washing or showering on completion of work tasks or prior to eating or

drinking • collection and laundry of soiled clothes • collecting and managing non-reusable gloves, masks, outer clothing and

waste • avoiding careless or reckless actions that may endanger self or others

RAD001 Required records may include: • work rosters and schedules • log in and log out of controlled areas • previous work records involving radiation exposure • details of defects in plant, equipment or procedures that may

compromise radiation protection and safety • details of involvement in radiation incidents and accidents

RAD001 Emergency response procedures may include: • emergency contact information • instructions for:

− keeping exposures to a minimum − appropriate first response − moving to muster point/evacuation − obtaining information to assist with assessing the cause of the

incident, accident or emergency

RAD001 Radiation incidents may include:

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• exposure of unauthorised personnel entering a controlled area • exposure of authorised personnel due to:

− failure to follow required safe working rules − malfunction of ventilation or dust suppression equipment − malfunction of PPE − leakage or dispersion of contaminants following processing plant or

equipment breakdown or damage to storage containers − spill of liquid radionuclides − discovery of previously unrecognised contamination of vehicles,

clothing, equipment, food or water

Radiation

Radiation protection safety standards, codes and guidelines may include: • Australian Radiation Protection and Nuclear Safety Agency (ARPANSA)

radiation protection series publications, such as: − RPS No.1 Recommendations for Limiting Exposure to Ionizing

Radiation (1995) and National Standard for Limiting Occupational Exposure to Ionizing Radiation (republished 2002)

− RPS No.2 Code of Practice for the Safe Transport of Radioactive Material (2008)

− RPS No.7 Recommendations for Intervention in Emergency Situations Involving Radiation Exposure (2004)

− RPS No.9 Code of Practice and Safety Guide for Radiation Protection and Radioactive Waste Management in Mining and Mineral Processing (2005)

− RPS No.15 Safety Guide for the Management of Naturally Occurring Radioactive Material (NORM) (2008)

• requirements of commonwealth, state and territory legislation, such as radiation protection legislation

• definition of a responsible person

RAD002 Radiation-related work activities may include: • collecting, preparing or consigning radioactive ore samples • drilling ore bodies above or below ground • extracting radioactive ore above or below ground • milling and processing radioactive ore • packing and storing final product or concentrates containing radioactive

material • decontaminating and servicing equipment that has been in contact with

radioactive material • managing waste • undertaking mine rehabilitation activities

GSD001 Statutory or legislative provisions may include:

Social Security Act 1991

Social Security Administration Act 1999

Social Security International Agreements Act 1999

Australian Public Services Act 1999

Family Assistance Act 1999

Family Assistance Administration Act 1999

Student Assistance Act

Service Delivery

Legislation, internal policy and guidelines may include:

statutory or legislative provisions

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Centrelink Development Agreement 2002 – 2005, or as revised

client agency partnerships and agreements OR SOME VERY CLOSE VARIANT.

GSD003 Legislation, policy and procedures may include

customer service charters and guidelines

customer aggression policies

statutory or legislative provisions


GSD004,GSD009

Legislation may include:








GSD011 GSD012

Legislation may include:









COMMUNITY

Barriers to community engagement may include:

access constraints

community perception that nothing ever comes from engagement with government – ‘talk fest’

cultural barriers

diversity variables listed previously

geographical isolation

inappropriate timing, venues and strategies

lack of awareness of the full range of government services

lack of clear branding in government communications

lack of confidence or trust in government

lack of follow-up within community engagement strategies

lack of information at the local level through local resources such as community newspapers

lack of interest in or commitment to the issues

lack of knowledge about the structure of government (at all three levels)

lack of openness/transparency

lack of understanding about an actual issue – building knowledge and literacy, knowing the scenarios

lack of understanding or clarity about the engagement process

language issues

limited access to effective information in first language

55


little access to traditional ethnic media channels such as print and radio or an integrated mix

mobility issues

over-reliance on or sole use of electronic media and Internet

poor integration of government information strategies

poor monitoring and feedback loops

poor past experiences with engagement processes

previous over-consultation

social capital gate keepers – residents who block broad participation

socio-economic levels

the difficulty of contacting the right area of government first time (no ‘one number for government’)

the terminology and style of copy used in government information

time constraints

unequal access to information, participation, influence on decision making

CTY001 Research techniques may include:

analysis of demographic, social and economic indicators

analysis of statistical data

attitude surveys

consultation sessions

environmental scanning

face-to-face interviews

focus groups

value creation workshops

observation

panel research

questionnaires

sampling

surveys

telephone interviews

Prior community engagement experiences may include:

over-consultation by a range of government and private sector representatives

feelings of not being listened to or respected throughout the process

not receiving appropriate or timely feedback

past consultation bias

lack of results/outcomes

CTY002 Options for engagement may include:

alliances

partnerships

education and awareness campaigns

online consultation

deliberative processes

public meetings

consultation with stakeholders

response/s to questionnaires

media campaigns

community-based information

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government announcements

correspondence with/to Members of Parliament

direct participation

scenario planning

think tanks The level of community engagement may include:

information – a one-way relationship in which government disseminates appropriate and relevant information to citizens

consultation – a two-way relationship in which government asks for and receives the views of individuals or communities on issues that affect them directly or in which they may have a significant interest

active participation – opportunities for individuals and communities to propose options and be involved in government planning and decision making

Methods and techniques may include:

advisory bodies and steering committees

events

celebrations

launches

awareness activities or programs

public forums

workshops

face-to-face meetings and interviews

focus groups

value creation workshops

questionnaires (email, Internet or hard copy)

surveys

online interaction

negotiation tables

formal partnerships

citizens’ juries

charettes

search conferences

deliberative polling

telephone interviews

written submissions Community engagement risks may include:

political/ministerial imperatives

managing community expectations

adverse media attention

alternative agenda of interest groups

lack of commitment from decision makers

poor previous experiences with engagement Those missed in the community definition may include:

those who may be affected by the engagement activity

those who have a significant interest in the engagement activity

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FIN001 FIN002 FIN003

Internal controls should:

identify, record and measure income, expenditure, assets, liabilities and equity

ensure separation of duties

ensure procedures are properly described

incorporate other key organisations’ guidelines such as banker’s terms and conditions, guidelines for use of high risk equipment like EFTPOS and debit and credit transactions

ensure all revenues are received

ensure assets are safeguarded and efficiently and effectively used so as to avoid waste, extravagance, misuse and loss

ensure liabilities are not incurred without proper authority

ensure correct valuation, cut-off, presentation and disclosure of financial balances and transactions

include contingency plans

be linked to the organisation’s risk management strategy

be established to accord with the organisation’s delegation framework

be cost effective

INM005 Job redesign is:

the process of modifying or redesigning the job to the injured person’s physical, functional, cognitive or psychological abilities

Applicable for workers with:

acquired brain impairment

spinal chord injuries

post traumatic stress disorder

hearing impairment

visual impairment Suitable duties should be productive and meaningful, not demeaning to the worker and must be leading to the long-term return to work goal

SCI001 SCI002 SCI005 SCI008 SCI011

Technical tasks may include:

surveys

sampling

experiments

trials

tests

assays

surveillance

collecting specimens

inspections

identification of plants or animals

identification of pests

operation, calibration and maintenance of experimental equipment

diagnostic processes

producing specimen images Equipment may include:

prototypes

test rigs

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tools

diagnostic instruments

laboratory equipment

experimental equipment

farm equipment

PCA002 Public affairs objectives may include:

enhancing the organisation’s image and reputation

providing information about the organisation’s purpose and mission

educating the public about the organisation’s operations

providing information about specific policies or programs

PCA003 Environmental scan may include: • corporate strategy • strategic and operational objectives • range of products and services • operating environment • previous public affairs programs and their effectiveness Post-crisis communication strategies may include: • cooperation with investigators • debriefing employees • thanking organisations and individuals who assisted in the crisis • information on changes to prevent or avoid the crisis recurring • strategies to re-build the organisation’s image

REV001 Commissioner’s practices may include:

practices designated by Commissioner of Revenue or Australian Taxation Commissioner

Commissioner’s Guidelines and Circulars

Practice Directions

public guidelines

public practices

Treasurer’s directions

business rules

circulars

operating policies

technical and procedural instructions

Commonly accepted practices use:

consecutive numbering for sections of an Act – no brackets

consecutive numbering in brackets for subsections

lower case alphabetical order in brackets for paragraphs

consecutive numbering using lower case Roman numerals in brackets for subparagraphs

REV006 REV007 REV008 REV009

Commissioner’s practices may include:

practices designated by Commissioner of Revenue or Australian Taxation Commissioner

Commissioner’s Guidelines and Circulars

Practice Directions

public guidelines

public practices

Treasurer’s directions

business rules

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circulars

operating policies

technical and procedural instructions

REV008 Instruments and transactions may include:

conveyances

transfers

leases

assignment of leases

licences

transfer of licences

insurance policies

sales of real and other property

sale of businesses

surrenders

mortgages and charges over property

multi-jurisdictional mortgages

trust deeds, partnership agreements and related dealings

motor vehicle registrations and transfers

statutory declarations

any other document that relates to transfer of a property (e.g. receipt)

General principles may include:

assessment of substance rather than form of an instrument

contingency principle which allows tax to be levied on contingencies that have not yet occurred

leading and principal object rule

several distinct matters principle

aggregation of values or considerations to overcome contract splitting to reduce duty payable

determining of value of property

nomination of agent

REV009 Remissions or reductions may include:

land usage

regional area

single farming enterprise

contiguous land

concessions

business rules

reasonable care

matters beyond control of customer

first offence applications

driving offences

government remissions

HRM003 Aggregated data may include:

numbers of employees with performance agreements or career development plans

implied links between performance management and achieving business outcomes

numbers of performance related grievances

HRM004 Succession planning is:

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‘… more than fingering a slate of replacements for certain positions. It is a deliberate and systematic effort to project leadership requirements, identify a pool of high potential candidates, develop leadership competencies in those candidates through intentional learning experiences, and then select leaders from among the pool of potential leaders’ National Academy of Public Administration, Washington (1997)

HRM005 Redeployment refers to:

internal movement of human resources as a consequence of:

changed organisational needs

loss of essential skills

performance issues

employee rehabilitation

HRM009 Advisory and mediation services may include: • mediation • conflict resolution • grievance handling • career development • employee counselling • employee contracts • employee conditions • occupational health and safety • organisational development and change • performance management • recruitment and selection • training and development • workers compensation

HRM010 Sources of information for evaluation may include:

workforce profile

basic statistical analyses

interviews with stakeholders

surveys

focus groups interviews

research on existing programs

solicited and unsolicited feedback

organisational reviews

workforce management data

exit interviews

TRP005 Communications equipment may include:

vehicle signage

light battens

high visibility gloves

directional display boards

radios

satellite phones

flashing lights

headlights

hazard lights

TRP007 Types of configurations may include:

agricultural vehicles

special purpose vehicles:

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mobile cranes

concrete pumpers

drill rigs

plant

towed special purpose vehicle trailers

rigid vehicles

rigid vehicle and trailer combinations

articulated vehicles

combinations consisting of a prime mover and a semi-trailer:

dolly

low loader

platforms

b-doubles and road trains

innovative vehicles

Performance Based Standards (PBS) assessed vehicles Requirements for inspections, permits and notices may include:

travel on restricted roads

travel through critical locations

general operating requirements:

load limits

high loads

rear-end steering

agricultural vehicles

livestock carrying vehicles

road-going earthmoving equipment

vehicle transporters

special purpose vehicles

combination vehicles

rear overhang limits

additional height limits over-mass permits conditions

TRP008 Key provisions of laws may include:

legal accountability throughout the transport chain

categories of risk for breaches

sanctions

warnings

enforcement powers

legal defences

general liability

requirement for container weight declarations

declared routes and zones

registration of codes of practice

elements of offences Purpose of enforcement activities may include:

to gather intelligence – and record all information for possible future use, not only that which seems important or relevant at the time

to determine compliance with:

62


legal mass requirements by weighing vehicles

dimension limits by measuring vehicles and load

roadworthiness and safety standards, including security of loads, by inspecting vehicles

basic requirements for carriage of dangerous, explosive and hazardous goods by inspecting vehicles

accreditation standards by inspecting vehicles and interviewing drivers

fatigue management requirements

to identify suspected breaches of licensing requirements (drivers / vehicle)

to establish liability for offences, obtain evidence for prosecutions (and present such evidence at court hearings) by undertaking enquiries and conducting investigations

to issue warnings and sanctions

to create an environment of accountability and fair competition (level playing field) that offers no incentives for non-compliance

to ensure the safety of road users

to protect roads, assets and infrastructure

to protect the environment through increased traffic efficiency, noise and emissions testing

Accreditation schemes may include:

National Heavy Vehicle Accreditation Scheme (NHVAS)

Intelligent Access Program (IAP)

WA Heavy Vehicle Accreditation Scheme (WAHVAS)

Trucksafe

Special purpose schemes Logistics trends may relate to:

design rules

innovative vehicles

congestion management green skills – efficiencies, emissions and noise reduction

WPI002 Future trends may be influenced by:

implementation of new work practices

government initiatives

budgetary reform

organisational restructure

technology transfer to the workplace

emerging issues

research and development changes

legislative changes, staffing changes

review of workplace performance relating to occupational health and safety and/or workers compensation and/or injury management and/or workplace relations

changes in the workplace

WPI004 Potential partners may include:

industry reference groups

industry peak bodies and associations

employer groups and associations

63


employee groups and associations

other government organisations

individual organisations

community groups

individual workplaces Roles and activities of partnership may include:

enforcement activities

establishment and implementation of occupational health and safety and/or workers compensation and/or injury management and/or workplace relations policy and procedures

safety management systems

case management

auditing

education/training

promotion/marketing

awareness raising

joint targeted compliance campaigns

development of codes of practice Options and specific proposals for improving workplace legislative compliance may include:

industry codes or practice

agreed industry strategies

guidance materials

task force

memoranda of understanding

joint learning/training initiatives

community partnerships

WPI005 Complexity may include:

technical, legal, social

administrative

size – where the number of offences may be a factor in managing the investigation

involvement of other jurisdictions or other systems

level of public or political interest

international legislation

number of parties involved

WPI006 Emerging issues may include:

changes in work practices

industry developments

changes in work hire arrangements

technological change

political imperatives

accident and incident data

community concerns

legislative changes

emergency incidents

court rulings

64


WPI007 Desired outcomes may include:

improved compliance with legislation

greater awareness of occupational health and safety and/or injury management and/or workers compensation and/or workplace relations issues

improved networks

enhanced information sources

improved image of the organisation

promotion and marketing of the services provided by the organisation

MANAGEMENT

MGT003 Strategies to foster commitment to change may include:

nurturing mutually beneficial and trusting relationships with stakeholders

team building

process consultation

action learning/research

staff development and training

guiding coalition

using specialist expertise to support/facilitate an environment supportive of change

organisational communication processes/mechanisms

MGT004 Public sector legislation and policies (relating to diversity) may include:

Commonwealth legislation addressing diversity issues, for example:

Racial Discrimination Act 1975

Sex Discrimination Act 1984

Disability Discrimination Act 1992

Workplace Relations Act 1996

Privacy Act 1988

Human Rights and Equal Opportunity Commission Act 1984

State/Territory legislation addressing diversity issues, such as Victoria’s Racial and Religious Tolerance Act

public service/public sector management acts

workplace diversity guidelines

national and international codes of practice and standards

the organisation’s plans, strategies and policies relating to diversity

policies relating to language services

government policy mandating equal employment opportunity and/or workplace diversity requirements, such as:

Managing diversity in the Western Australian public sector, August 1995

Valuing cultural diversity, State of Victoria, 2002

public sector ethics/values/codes of conduct

public sector management standards (subordinate law)

Commissioner’s directions/instructions

community guidelines, policy and practices (such as those within Aboriginal and Torres Strait Islander communities)

MGT006 Factors to be considered in research phase may include:

required outcomes

government policy and direction

links to organisational goals and objectives

market capabilities

65


needs analysis

background and current situation

funding availability

timing

interdependency with other activities

constraints

cost-benefit ratio

consultative processes

ownership/sponsorship

MGT007 Legislation, policy and procedures may include:

Commonwealth and State/Territory legislation relating to risk management

national and international codes of practice and standards, such as SIRCA 8001:2003

the organisation’s risk management policies and practices

codes of conduct/codes of ethics

Australian and New Zealand standards – Risk management AS/NZS 4360:1999 or as revised

Guidelines for managing risk in the Australian and New Zealand public sector – HB 143:1999 or as revised

professional standards for risk management, for example CPRM – certified practising risk manager

jurisdictional policies, guidelines and web sites, for example www.riskmanagement.qld.gov.au

MGT010 Governance framework may include:

structures, practices and management procedures to ensure that an entity adheres to legal and regulatory requirements and optimises organisation performance

a combination of legal and better practice organisational structure and management requirements aimed at facilitating accountability and improving performance

how an organisation is managed – its functional structures, culture, policies and strategies

regular/ongoing management audit to ensure organisation continues to meet governance requirements

integrated (with other agencies) governance arrangements in a shared services environment

TRP001 Action on non-compliance may include:

immediate rectification of minor problems

caution/warning

infringement notices/sanctions/penalties

improvement notices

defect notices

supervisory orders

offence reports

prohibition notices

issuing directions (ie returning to statutory limits) Compliance checks may include:

mass

dimensions

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load security

load restraint

access

registration

other legislative requirements

FRU006 Components of a fraud/corruption control plan may include as a minimum:

overview of agency’s attitude to fraud and corruption and the means by which it encourages ethical behaviour

responsibilities in relation to fraud and corruption control and the agency’s relationships with other agencies

outlines of how risks are identified and assessed

descriptions of the processes which are vulnerable to fraud and corruption and actions proposed to overcome those vulnerabilities

responsibilities within the agency for actions identified within the plan and an implementation timetable

procedures for the preparation, maintenance and review of the agency’s fraud/corruption control plans

agency fraud and corruption awareness and training strategy

agency conduct and disciplinary standards

statement on how the plan aligns with legislative and judicial requirements (such as reporting and confidentiality)

relevant contacts for further information (internal and external) Relevant legislation and guidelines may include:

jurisdictional legislation covering agency responsibilities in fraud and corruption control

guidelines such as:

Fraud control policy of the Commonwealth

Commonwealth fraud control guidelines

Fraud control: developing an effective strategy (NSW)

those released by standards-setting organisations such as Risk management, AS/NZS 4360:1999 or as revised

FRU007 Effective channels for dissemination of information may include:

internal manuals and guidelines

internal audits, directives and reports

public documents

training and awareness sessions

consulation with: o industry organisations o clients o specialist personnel or contractors o community groups o standards-setting organisations o electronic communication, such as intranet, internet or email

FRU008 Data collection techniques take into account:

desired outcomes

privacy issues

political imperatives

community concerns

relevance of information

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information provided under public interest disclosures, protected disclosures or whistleblowing legislation

FRU009 Attributes of a fraud/corruption control strategy may vary from agency to agency but should include:

integration into the broader policies and values of the agency

internal and external fraud and corruption reporting systems

external notification

investigation standards

fraud/corruption risk assessment

responsibility structures

employee and customer and community awareness

conduct and disciplinary standards

procedures for providing information under public interest disclosures, protected disclosures or whistleblowing legislation

protection of persons who provide information under public interest disclosures, protected disclosures or whistleblowing legislation

Effective channels for information dissemination on the strategy may include:

public documents

internal documents, for example fraud/corruption control plan

training and awareness sessions

contact with press networks

consultation with industry organisations, clients, community groups and watchdogs

electronic communication such as intranet, Internet and email

FRU010 Risk assessment may include:

fraud/corruption risks identified in isolation or as part of a broader risk management strategy

assessments conducted across the agency as a whole and may include recent changes to the structure and nature of the service delivered by the agency

a single process assessing all functions and areas of an agency at the same time, a process that samples a number of agency functions or areas (rather than assessing them all), or a rolling program where all areas or functions are assessed sequentially rather than at the same time

Factors affecting fraud/corruption risk management may include:

agency size

program type and size

outsourcing

program and service changes

statutory and policy changes

data exchange

Australian standard for risk management is:

AS/NZS 4360:1999 or as revised

BDR001 Legislation, regulations, policies and guidelines may include:

State and Territory legislation

Commonwealth legislation, such as:

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Crimes Act 1914

Customs (Prohibited Exports) Regulations

Customs (Prohibited Imports) Regulations

Occupational Health & Safety Act 1988

Operating Directions and Explanatory Notes

enabling legislation such as:

Customs Act 1901 and regulations

Wildlife Protection Act 1982

organisational manuals and/or work area standard operating procedures Recorded may include recording in

NIS

NESS

INTERCEPT reports

BDR002 Relevant equipment may include:

specialist equipment used for customs, quarantine, import and export inspections

closed circuit television (CCTV)

microwave closed circuit television

communication networks including:

UHF

VHF

HF

satphone

covert communication equipment

DVP and coder

trace particle detectors (eg Ionscan)

night vision devices (NVDs)

portable surveillance/inspection equipment, including:

SLR

digital still and digital video cameras

X ray

microscopes

fumigation monitors

gas monitors

heat treatment cabinet Relevant information may include:

addresses

business cards

invoices/bills of lading/or other documents

letters

maps/charts

names

photographs

reasonable grounds for search

telephone numbers

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BDR003 Risks may include:

methods of concealment

nature of packaging

occupational health and safety issues

types of goods (in particular, dangerous goods)

types of narcotics

workplace environment

time constraints

availability of resources for follow-up activities

strengths and weaknesses of individual detector dog teams Relevant legislation, policies, procedures and guidelines may include:

enabling legislation, such as:


Quarantine Act 1908 and regulations

organisational policies and procedures, particularly those relating to:

detector dog program training

operational and training aid control

occupational health and safety acts, regulations and guidelines

national and regional policies and procedures

procedural guides/standard operating procedures/work instructions

BDR004 The dog’s capability includes due consideration given to:

work area

performance

number of detections

number of finds

response

motivation to search Proficiency maintenance training includes:

a planned set of exercises to:

enhance detection capabilities for a range of target odours

maintain the dog’s intent

develop and maintain the dog’s quality and duration of search Legislation, policy and guidelines may include:



policies and procedures related to detector dog training, operational and training aid control

occupational health and safety

national and regional standing operating orders

work instructions

organisational policy and procedures

BDR005 Legislation, organisational guidelines and procedures may include:

enabling and allied legislation and regulations, such as:


Customs Tariff Act 1995


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Imported Foods Control Act 1992 and regulations

Export Control Act 1982 and regulations

A New Tax System (Goods and Services Tax) Act 1999

A New Tax System (Wine Equalisation Tax) Act 1999

A New Tax System (Luxury Car Tax) Act 1999

organisational policies and procedures

work area standard operating procedures/work instructions

procedures manuals

occupational health and safety and environment legislation and guidelines Value of the goods may include:

value of the taxable import (VOTI)

customs value

prescribed weight Relevant systems or packages may include:

specific ‘ready reckoners’

revenue systems

Dutycalc

COMPILE

AIMS

EXDOC

VMS

BDR006 Electronic systems may include:

SCA

ACA

INTERCEPT

EXIT

PACE

CLEAR

other systems specific to the organisation or the jurisdiction Profile variables are used to accommodate data integrity issues in electronic systems and may include:

consignee name and address

consignor name and address

name and address of all on and off-road parties

description

customs value

data mismatching

alphanumeric variations

security classifications

BDR007 Flight routes are selected based on:

risk management principles

the need to make optimal use of aircraft and crew

meeting the information requirements of clients Requirements include those determined by:

Operating, Planning and Advisory Committee (OPAC)

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Regional Operating, Planning and Advisory Committee (ROPAC) clients

BDR008 Review takes into account

regional environmental factors

availability of aircraft

availability of flight crew

addition of any passengers and freight

Planning operations involves:

considering flight route requirements:

visual flight routes

electronic flight routes

hybrid flight routes Tasking involves:

preparation of flight plans based on relevant plans/programs

information collection

strategic tasking consistent with the weekly flight plan

ad hoc taskings

consideration of:

weather

tactical requirements

aircraft serviceability

crew availability Infrastructure support includes but is not limited to:

civil aviation considerations and requirements

reporting requirements

day or night operations

crewing

suitable platform

where to base

search planning

necessary technology and equipment

BDR011 Training resources may include:

pre-selection of course dogs

pre-course conditioning of selected dogs

support staff

training literature and associated materials

training aids

training facilities and off-site locations

course syllabus

control stocks Legislation, policy and guidelines may include enabling and allied legislation such as:



organisational policies and procedures, particularly detector dog program training, operational and training aid control

occupational health and safety

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national and regional policies and procedures

standard operating procedures

work instructions

BDR012 BDR014

The operational environment :

occurs when a need is identified to manage a specific situation or piece of intelligence to achieve a short-term defined objective with a structure different to the day-to-day structure

is an amalgam of six factors: o geographical location o transport mode o transaction (can sometimes be the transport mode, for

example, small craft) o hours of operation o the human element, the officers; suspects; and persons who

work, reside or visit in the environment o the situation or intelligence

is different to the day-to-day environment because of amongst other things:

o fluid circumstances o different sense of urgency o different or extended hours of operation o increased need for coordination of resources o more scope for initiative o scope for individual action o joint agency activity

Warning orders are issued to group members and must contain the following information:

an outline of the situation

probable tasks

earliest movement times or degree of notice to move

time and place for orders group

any special administrative arrangements Principles of operational command include:

principles of organisation: o unity of command o departmentalisation o span of control o scalar principle o delegation

principles of operations: o maintenance of the mission o maintenance of morale o assertive action o security o economy of effort o flexibility o cooperation o surprise o administration

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principles of planning: o selection and maintenance of the aim o simplicity o cooperation o economy o flexibility o foresight o security

The appreciation process includes:

an analysis of the situation

determining the aim of the situation

identifying information relevant to the aim

examining and evaluating all significant factors in the situation

constructing a deductive argument

identifying and analysing possible courses of action

selecting the best course of action based on this analysis

producing a workable plan The plan must demonstrate consideration of:

agency, operational, environmental and legal limits

the creation of an appropriate security environment

human resource competency and availability

morale maintenance

the physical limits of resources

effective use of financial resources

the appropriate use of attachments and other agency resources

the establishment of an effective operational communication network

reporting procedures to senior officers for routine and significant outcomes

appropriate interaction with the media

joint agency requirements and operations Written orders in the operational command format means that:

orders are based on the outline plan from the appreciation process

format used is: o situation o mission o execution o administration and logistics o command and signal

Deployment of resources involves but is not limited to the following:

establishing communication networks

establishing a headquarters or command post

establishing an information and intelligence network

establishing an appropriate security environment

creating an environment for the enhancement of the morale for the group members

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Redeploying resources will require:

assessment of the changes and consideration of the relevant factors

making an informed decision

adjusting the plan

adjusting orders

re allocating resources as required

re-issuing orders as required The operational debrief should involve:

all levels of command plus identified key stakeholders

an analysis of all operational and administrative aspects of the concluded operational activity

A post operation report contains the following key parts:

a précis of the operational situation

the mission restated from the operation order

a summarised account of the operation

comments and conclusions

recommendations

BDR012 A group debrief should:

be conducted at the appropriate time with all available members of the group

cover positive aspects of the operation

elicit constructive criticism of relevant aspects of the operation

gather suggestions or recommendations for inclusion in the post operation report and operational debrief

BDR015 The operational environment :

occurs when a need is identified to manage a specific situation or piece of intelligence to achieve a short-term defined objective with a structure different to the day-to-day structure

is an amalgam of six factors: o geographical location o transport mode o transaction (can sometimes be the transport mode, for

example, small craft) o hours of operation o the human element, the officers; suspects; and persons who

work, reside or visit in the environment o the situation or intelligence

is different to the day-to-day environment because of amongst other things:

o fluid circumstances o different sense of urgency o different or extended hours of operation o increased need for coordination of resources o more scope for initiative o scope for individual action o joint agency activity

Identifying the nature of the problem includes:

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assessing the quality of the intelligence

considering competing priorities

determining the availability of resources (assets, officers, equipment)

assessing the likelihood of success

determining other law enforcement agency involvement

considering who will command the operation

considering any special administrative arrangements

considering any requirements or limitations to the operation

deciding what one wants to achieve by conducting the operation (intent) Warning orders are issued to group members and must contain the following information:

an outline of the situation

probable tasks

earliest movement times or degree of notice to move

time and place for orders group

any special administrative arrangements Principles of operational command include:

principles of organisation: o unity of command o departmentalisation o span of control o scalar principle o delegation

principles of operations: o maintenance of the mission o maintenance of morale o assertive action o security o economy of effort o flexibility o cooperation o surprise o administration

principles of planning: o selection and maintenance of the aim o simplicity o cooperation o economy o flexibility o foresight o security

The appreciation process includes:

an analysis of the situation

determining the aim of the situation

identifying information relevant to the aim

examining and evaluating all significant factors in the situation

constructing a deductive argument

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identifying and analysing possible courses of action

selecting the best course of action based on this analysis

producing a workable plan Redeploying resources will require:

assessment of the changes and consideration of the relevant factors

making an informed decision

adjusting the plan

adjusting orders

re allocating resources as required

re-issuing orders as required

GEN005 Change in the workplace may include:

organisational change

implementation of new/revised work practices

sustainability practices

technology change in the workplace

work location

structural and functional change

client base

staffing changes

job role changes

work priorities

shared services environment

machinery of government changes

legislative change

GEN008 Tables, charts and other graphic information may include:

work schedules

organisation charts

timetables

pay scales

leave rosters Procedural information may include:

supporting diagrams

manufacturers’/operating instructions/technical instructions

work unit/organisation guidelines and procedures

supervisor’s/team leader’s instructions

occupational health and safety procedures

style manuals

GEN010 Management of emotional responses may be:

emotional intelligence, widely recognised as the ability of an individual to monitor their own and others’ emotions in a social or work environment, to discriminate among the emotions and to use the information to guide their thinking and actions

characterised by: o self-awareness (personal) o self-management (personal) o social awareness (social) o relationship management (social)

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GEN013 Problem-focused strategies may include:

clearly identifying problem

seeking advice and direction for clarifying/dealing with problem

developing a plan of action

seeking feedback on planned action

implementing planned action and reflecting on/evaluating outcomes in order to modify/use same strategy

GEN015 Legislation, policy and guidelines may include:

Commonwealth legislation addressing diversity issues, for example: o Racial Discrimination Act 1975 o Sex Discrimination Act 1984 o Disability Discrimination Act 1992 o Workplace Relations Act 1996 o Privacy Act 1988 o Human Rights and Equal Opportunity Commission Act 1984

State/Territory legislation addressing diversity issues, such as Victoria’s Racial and Religious Tolerance Act


workplace diversity guidelines





Managing diversity in the Western Australian public sector, August 1995

Valuing cultural diversity, State of Victoria, 2002.





GEN016 Specification of client needs may require:

detailed product knowledge for recommending customised solutions

not only application of organisation procedures, but also broader issues such as ethics, industry practice and relevant government policies and regulations

client relationships that will typically involve interacting with clients a number of times over an extended period

an ongoing and deep engagement with the client and the discussion/negotiation of alternatives

Explanation of options for resolution may include:

effective listening

questioning

constructive feedback

issues identification

exploring options

identifying areas of agreement

recording agreements

non-verbal as well as verbal communication

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culturally appropriate strategies, language and non-verbal cues

GEN018 Coaching:

has a focus on the acquisition of job skills and knowledge

is results oriented

is performance, success or goal directed

emphasises action or improved performance in a specific area

requires good interpersonal relations

is provided by a coach who: o provides learning opportunities or helps identify them o monitors performance o provides constructive feedback o is internal or external to the organisation/public sector o maintains confidentiality in the relationship

Mentoring:

has a focus on personal growth and learning

includes a wide range of learning oriented to: o exchange of wisdom o support o guidance in personal or professional growth

is a relationship, not simply focused on a procedure or activity

is one person professionally assisting the professional development of another

is a developmental effort to build skills and knowledge for advancement based on merit, rather than alliances/politically-based partnerships to advance careers based on politics rather than aptitude

is provided by a mentor who: o facilitates the mentoree’s professional growth o provides information, guidance and constructive comments o evaluates the mentoree’s plans and decisions o supports, encourages and, where necessary, highlights

shortfalls in agreed performance o maintains confidentiality in the relationship

Ground rules may include:

relationship is voluntary

arrangement is confidential

coaching/mentoring partners should not be in the same chain of command

mentor should not be a direct manager of the person being mentored

coach may be supervisor of the person being coached

for internal arrangements during work hours, supervisors of both coaching/mentoring partners must approve

coach/mentor’s guidance and counsel does not supersede that of the supervisor in work-related matters

training for coaching/mentoring partners

a coaching/mentoring agreement

active involvement of both partners in the coaching/mentoring process

fee for service/contractual arrangement

accessibility of coach/mentor

options to finalise arrangements

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Coaching/mentoring plan may include:

explicit expectations/purpose

well defined objectives

problems (past, present, future) that may constrain achievement of the objectives

clear statement of what the coach/mentor would do

goals set by the organisation (coaching)

goals set by the individual and the coach/mentor

expected timeframe/time commitments

meeting arrangements – face to face, distance, email Techniques for resolving differences may include:

finding a mutually beneficial solution

inviting discussion

providing explanations for rejecting advice that is not accepted

not laying blame

using ‘I’ messages

agreeing to end the relationship and seek alternative arrangement with someone else

Ways to consolidate learning may include:

identifying patterns

reviewing learning soon after it occurs

recording learning in writing, on audiotape or using diagrams

discussing learning with others

rehearsing

arranging additional practice

applying learning in real work situations

GEN020 Trust building behaviours may include:

listening

sharing

helping

encouraging

speaking frankly and directly

respecting opinions

being consistent

cooperating

acting as equals

being confident, self assured

accentuating the positive

acting calmly under stress

acting spontaneously and authentically

being empathetic

providing fair and accurate feedback

being physically or psychologically close

freeing and allowing

being caring/friendly

accepting and tolerating most behaviours

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transparent, open, above board

open to new ideas and information

verbal and non verbal congruency

resolving conflict and interpersonal problems

empowering and building up others

treating others as individuals

GEN022 Strategies/opportunities for continuous improvement may include:

coaching, mentoring and/or supervision

formal/informal learning programs

internal/external training provision

work experience/exchange/opportunities

personal study

career planning/development

learning pathways

GEN029 Workplace diversity issues may include:

equal employment opportunity issues such as: o direct and indirect discrimination – discriminatory systems and

practices o harassment o racism o under-representation of equity groups in the public sector o employment of equity groups concentrated at lower levels in

the public sector o women making up more than half of the public sector

workforce but disproportionately represented at lower salary levels

o barrier (or glass ceiling) that prevents equity group members progressing to higher salary levels

o disproportionate representation of equity group members in non-permanent, casual or contract positions

o inappropriate supervisory treatment of equity group members o culturally inappropriate workplaces o enabling access to buildings to people with a disability o making reasonable adjustment to work processes

quality of service delivery to clients from diverse backgrounds

sidelining staff from diverse backgrounds to ‘diversity roles’ rather than the opportunity to pursue what interests them, or where they add most value

people from recognised diversity groups choosing not to be identified through usual statistical collection methods

workplace systems or practices that don’t allow a balance between work and family responsibilities

inequitable access to acting opportunities, workplace training and development

questioning/disregarding the dominant paradigm of the organisation

inappropriate treatment of those who don’t fit the dominant paradigm of the organisation

risks associated with diversity not managed

different values: o uncertainty avoidance

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o collectivist/individualist o power/distance o masculine/feminine

resolving communication issues

developing cultural competence

negotiating commonalities

resolving conflict

negotiating difference Benefits of diversity may include:

improved client service – internal and external

improved service delivery

promotion of equity and fairness

improved access for clients from diverse backgrounds to government services and programs

improved relationship with the community

wider sources of recruitment

greater responsiveness to change

cultural enrichment

promotion of creativity

creation of a harmonious and supportive work environment

retention of staff

facilitation of attainment of organisation goals

increased skills and experience added to the workplace

a workforce representative of the client base

a balanced workforce in terms of age, gender, race and culture Legislation, policy and guidelines may include:

Commonwealth and State/Territory legislation addressing diversity issues for example:

o Racial Discrimination Act 1975 o Sex Discrimination Act 1984 o Disability Discrimination Act 1992 o Workplace Relations Act 1996 o Privacy Act 1988 o Human Rights and Equal Opportunity Commission Act 1984 o Equal Opportunity for Women in the Workplace Act 1999


workplace diversity guidelines/program





o Managing diversity in the Western Australian public sector, August 1995

o Valuing cultural diversity, State of Victoria, 2002




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