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Knowledge-based asset management: Waveriders. By A3 Consultancy inc. Efqm , knowledge and asset management. Criteria 4c. Buildings, equipment, materials and natural resources are managed in a sustainable way. - PowerPoint PPT Presentation
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KNOWLEDGE-BASED
ASSET MANAGEMENT:
WAVERIDERS
B Y A3 C
O N S U LT A N C Y I NC .
EFQM, KNOWLEDGE AND ASSET MANAGEMENT
Criteria 4c. Buildings, equipment,
materials and natural resources are
managed in a sustainable way.
Criteria 4e. Information and knowledge
are managed to support effective
decision making and to build the
organisation’s capability.
WAVERIDERS CURRENT SITUATION • Need to provide high quality and timely information for decision‐
making • No solid or formal system to capture knowledge• Need radical change to tackle growing competition. • Lack of knowledgeable facility manager, unsophisticated emergency
plan, poor fleet management • Incompetent information system management • Reported breach/ unauthorized access to confidential information
and data • Need for log of access to controlled areas• Aiming to enhance working environment and reputation in local
community • Aiming become more cost effective – lifecycle managements and
reduce compensation claims, minimize breakdown costs - better maintenance
KNOWLEDGE MANAGEMENT (KM) • Criteria 4e. Ensure accurate and sufficient information for
key decision makers in a timely manner; Transform data into knowledge that can be shared and effectively re-used.
• Why KM? • Helps deliver sustained achievement – Basis of growth shifts from
natural resources and physical asset to knowledge • KM helps improve communication and minimize rework• Helps acquire and retain intangible assets – can be deployed to
maximize value • Creation of appropriate “no-blame” culture • In house/ on the job training• Implementation Plan – 8 Steps
IMPLEMENTATION PLAN FOR WAVERIDERS’ KNOWLEDGE MANAGEMENT Step 1: Analyzing existing infrastructure Step 2: Aligning KM and business strategy Step 3: Designing the KM architecture, and integrating existing
infrastructure Step 4: Auditing and analyzing existing knowledgeStep 5: Designing the KM team Step 6: Developing the KM system Step 7: Pilot testing Step 8: Leadership and reward structures
FACILITY MANAGEMENT • Process by which an organisation can
maintain, improve, and deliver high quality working environment and support services, both of which are crucial vehicles driving the organisation to meet its core objectives most cost effectively (Alexander 1994; Barrett & Baldry 2003)
• Facility management contributes to increased efficiency, higher quality and ability to reach set targets by ‘gluing’ the different functions of an organisation together (Payne 2002)
LINKING FM TO KM
FM PLAN OF ACTIONS Step 1 1.Build a no‐blame culture 2.Hire a facility manager – of high caliber and
competencies 3.Raise awareness of and the links between
KM and FM 4.Provide support and training required5.Benchmarking against ‘industry best
practice’
FM PLAN OF ACTIONS Step 2 1. Establish an emergency plan encompassing
machine/ technology; external/ natural disaster; and internal areas of concern.
2. Develop an in- ‐house fleet management department: Vehicle leasing, Route calculation software, Speed and fuel management, Adopt GPS system
3. Hire an IT personnel - information system management and collaborate with Micromain in regards to Waveriders’ CAFM
4. Outsource non‐core activities that are little value-adding and are susceptible to demand fluctuation i.e. delivery of large load, etc.
FM PLAN OF ACTIONS Step 3 1. Ongoing support and training for new knowledge
and tools 2. Improve upon the 360 degree feedback 3. Review emergency planning 4. Evaluate and improve fleet management 5. Review and expand IT department? Revision of
software – keep updated 6. Review outsource contracts – performance meet
standard? Competitive pricing
LIFE CYCLE MANAGEMENT • To increase responsiveness to the fast changing pace of current
business environment, we propose the Life‐Costing methodology: Unifying issues facing an asset on the cost basis - an aggregate of the cost
and financial benefits of an asset over its life time, from design to disposal.
4 Steps: Define the system, requirement, and alternatives; cost estimation; discounting and cost profiling; evaluation of alternatives and identification of preferred options
Concerns: issues that cannot be simply reduced to cost (i.e. qualitative aspects) – different cost/ valuation techniques, etc. May provide distorted view/ analysis, but gives a good financial overview
of a project over its life time
RECOMMENDATION Step 1: Establish a lifecycle management policy –
considers prospects from design through to final disposal
Step 2: Hire or train professionals – do the maths; costs VS future financial benefits using (NPV) – evaluate alternatives and identify preferred options
Step 3: For every major or financially significant project, implement an assessment of lifecycle costs EARLY – identifying the most cost effective option & control
Step 4: Feedback to the Knowledge Management System – major cost drivers are updated and the most cost- ‐effective options are always being explored
Health & Safety
EFQM 3e – people are rewarded, recognized and cared for
EFQM 4c – buildings, equipment, materials and natural resources are
managed in a sustainable way.
EFQM 4d – Technology is managed to support the delivery of strategy
Type of Risk Hazardous substances
Display screen equipment
Work equipment and machinery
Pressure systems
Stress
Harmed person
people work directly in contact with chemicals and dust
people work with computer or other kinds of display screen equipment
all producers all producers all employees
No. of useful policies
3 1 3 3 1
Solution Necessary protective equipments; Annual medical examination; Annual measurement of physical & chemical factors of the working environment
Balance work and rest time; Build lounges;
Select the right equipment for the job; Regular maintenance(Monthly); Training employees;
Select the right equipment for the job; Regular maintenance(Monthly); Training employees;
Regular Workshop; Question Box;Develop new way to instead redundant
RESOURCES UTILISATION MANAGEMENT
Issues
Policies&
Approaches
EFQM
Strategy
ISSUES
• Our assessment shows us there is an inventory issue in Waveriders’. According to financial results the stock value is £1,764,128 in the last year.
• Another issue which Waveriders’ should consider is future market demand increasing and the company should manage sources more effectively.
POLICY“The right material, at the right time, at the right
place, and in the exact amount”
LEAN
• SchedulingAccurate ForecastingCapacity Utilisation
• InventoryOn time deliveryImprove the utilization of raw materials
MRP
• WorkplaceKeep workplace tidyConcentrate the quality
• WorkforceReduce human errorCross functional teams
EDGE
EMPLOYEES DEDİCATED TO GROWTH AND EXCELLENCE (EDGE)
APPROACH“It is a business system that engages employees to make their work
safer and easier”
• Employees were asked to identify problems.• The EDGE Steering Committee determined the priority of the
problems to fix• EDGE teams were created and they found root causes and
proposed solutions• The EDGE Steering Committee determined what suggestions
would be implemented• Employees applied tools such as Kanban
Case study: Hickory Chair Company
Quality Policy«Get things right the first time»
• Helping define and improve our products through involvement with our employees.
• Continously researching improvement to add to the quality of our products
Reward Policy
«Contribution, contribution, contribution»• Any idea which add value will be
remunerated.• Team work will be rewarded.
SUMMING UP RESOURCES UTILISATIONAwareness of inventory is waste.
Employees Dedicated to Growth and Excellence (EDGE)
Start with small risk-free pilot projects.
RESOURCES UTILISATION MANAGEMENT
Issues
Policies&
Approaches
EFQM
Finally
MAINTENANCE
MAINTENANCE
5S JAPANESE MANAGEMENT METHODOLOGY TO COMPLIMENT
MAINTENANCE STRATEGY• Sorting: Unnecessary tools should be disposed or recycled and
separated from useful tools.
• Stabilizing/Straightening out: Equipment and tools should be stored in a safe place; there should be room for all equipment.
• Sweeping/Shinning: Equipment should be cleaned and stored in a well organised manner in a tidy area.
• Standardizing: Maintenance practises should be consistent and standardised.
• Sustaining the practise: Maintenance practises should be maintained and reviewed on a regular basis (every 3 months)
Hubpages (2012)
CURRENT SECURITY ISSUES• No data protections• Stealing information• Breaching company’s confidentiality – (Scenario faced by the consultancy firm)• Access limitations (Who and how access
controls)–Research and Development room –Drawing room (CAD and Designers)–Finance office–Director’s office• Fire and emergency safety systems • Risks of back up facilities and emergency plans
SECURITY POLICY & SOLUTION PACKAGES
Be able to manage the security to a high level
of standard
There are two main types of security packages: - Physical Virtual
PHYSICAL• Software–Firewalls–Antivirus • Security dogs • Security guards •Buildings
•Various areas of the plant•CCTV•Back up policies•Cloud Services
VIRTUAL SECURITY USB Encryption IP Encryption Drawing and CAD Encryption Financial data Company data Company Website
TRAINING PROGRAM• Period of training • Training is required to increase the knowledge
of the software that is to be implemented • Training is required to understand the
encryption of data
BENEFITS OF SECURITY• Secured information transfer from person to
person • Securing information protection from
competitors • Helps avoid duplication of information • Efficiency • Agility
ENVIRONMENTAL
The incorporation of corporate social
responsibility to help all products go green in
Waveriders.
ENVIRONMENTAL ISSUES• Chemical waste• Material waste• Engine utilization
Lower Carbon Dioxide • Recycling
Material Going GreenWaste
ENVIRONMENTAL SOLUTION PACKAGESISO 14000 StandardISO 14001 – Environmental Management Systems This standard gives you guidelines or like a framework it
doesn’t tell how to do it and but tells you what to do!!
ENVIRONMENTAL BENEFITS• Company Reputation • Sustainability • Could reduce costs if gone green • Reputation in counsel
Thank you
Q&A