Knology d/b/a WOW! Internet, Cable and Phone (“WOW!”) Internet Acceptable Use Policy and Subscriber Agreement; WOW! Service Terms and Conditions; Wowway.net Terms and Conditions These policies regarding our services and business practices, and the Subscriber Agreement and Terms and Conditions set forth below apply to WOW!’s residential customers located in the following operating regions: Alabama, Florida, Georgia, Kansas, South Carolina, and Tennessee. We refer to the operating company subsidiary of Knology, Inc. d/b/a WOW! Internet, Cable and Phone that owns and/or operates the cable television system in your area pursuant to a cable television franchise with the state or local franchising authority and/or the subsidiary that provides phone service in your area as “WOW!”, “Knology”, “we”, “us”, or “our”. You understand and agree that the Services will be provided to you by the WOW! company that operates in your service area. We periodically adopt new terms, policies or procedures, or change our existing policies, procedures or the terms and conditions that apply to your subscription to our services. When this happens and if this change applies to you, we will provide you with notice of the new or changed policy, procedure or term consistent with applicable law. For significant changes to our cable television services terms, the notice may be provided on your monthly bill, as a bill insert, by hand delivery, in a newspaper, by mail, by email, by video transmission over our cable system, or by other permitted communication. For changes to our internet terms and, where applicable, our phone terms and Tariffs, and our privacy, acceptable use and service policies, the notice may also be provided by posting the notice or a new version of the terms, Tariffs or policies on our website. For this reason, you should regularly visit the “Terms and Conditions” or “Policies” section of our website to ensure that your use of our services conforms to the most recent terms and policies. In most cases, if you find a change unacceptable, you have the right to cancel your services. However, if you continue to receive services after the change, we will consider this your acceptance of the change. NOTE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION PROVISION IN THE TERMS AND CONDITIONS THAT AFFECTS YOUR RIGHTS UNDER THIS AGREEMENT WITH RESPECT TO ALL SERVICE(S). THIS AGREEMENT AND THESE TERMS AND CONDITIONS ARE SUBJECT TO APPLICABLE TARIFFS AND SERVICE GUIDES. WOW! High Speed Internet Acceptable Use Policy Introduction Knology, Inc. d/b/a WOW! Internet, Cable and Phone and its direct and indirect subsidiaries (collectively "WOW!") is pleased that you have chosen WOW! High Speed Internet service (the "Service"). This policy applies to WOW!’s customers located in the following operating regions: Alabama, Florida, Georgia, Kansas, South Carolina, and Tennessee. This Acceptable Use Policy (the "AUP") has been designed to protect our Service, our subscribers, and the Internet community from inappropriate, illegal or otherwise objectionable activities. Please read this policy prior to accessing the Service. All users of the Service must abide by this AUP. Violation of any term of this AUP may result in the immediate suspension or termination of either your access to the Service and/or your WOW! account. This AUP should be read in conjunction with the WOW! Subscriber Agreement, Privacy Policy, and other applicable policies. By using the Service, you agree to abide by, and require others using the Service via your account to abide by the terms of this AUP. The AUP will be updated from time to time, so you should consult this document regularly to ensure that your activities conform to the most recent version. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU SHOULD IMMEDIATELY STOP THE USE OF THE SERVICES AND NOTIFY THE WOW! CUSTOMER SERVICE DEPARTMENT SO THAT YOUR ACCOUNT MAY BE CLOSED. 1. Prohibited Activities. You may not use the Service in a manner that violates any applicable local, state, federal or international law, order or regulation. Additionally, you may not use the Service to:

 

• Harm to Minors. You may not use the Service to harm or attempt to harm a minor, including, but not limited to, hosting, possessing, distributing, or transmitting child pornography or other material that is unlawful.

• Conduct, participate in, or otherwise facilitate, pyramid or other illegal soliciting schemes. • Take part in any fraudulent activities, including impersonating any person or entity or forging anyone

else's digital or manual signature. • Invade another person's privacy, stalk, harass, or otherwise violate the rights of others. • Post, transmit, or distribute content that is illegal, threatening, abusive, libelous, slanderous,

defamatory, promotes violence, or is otherwise offensive or objectionable. • Restrict, inhibit, or otherwise interfere with the ability of any other person to use or enjoy their

equipment or the Service, including, without limitation, by posting or transmitting any information or software which contains a virus, worm or other harmful feature.

• Access, configure or use the Service with an IP address other than the Internet Protocol ("IP") address assigned to you by us.

• Modify any cable modem connected to the WOW! network, regardless of whether the modem is owned by you or leased from WOW! , in order to commit theft of the Service, fraudulently use the Service or provide the Service to a third party. WOW! may work with law enforcement if any such theft or fraud occurs.

• Modify the MAC address of any modem connected to the WOW! network. • Collect or store personal data about other users. • Violate any other WOW! policy or guideline. • Resell or redistribute the Service to any third party via any means including but not limited to wireless

technology. 2. Intellectual Property Infringement. You may not use the Service to post, copy, transmit, or disseminate any content that infringes the patents, copyrights, trade secrets, trademark, moral rights, or propriety rights of any party. WOW! assumes no responsibility, and you assume all risk regarding the determination of whether material is in the public domain, or may otherwise be used by you for such purposes. 3. User Content. You are solely responsible for any information that is transmitted from your IP address or your account on the web or other Internet services. You must ensure that the recipient of the content is appropriate and must take appropriate precautions to prevent minors from receiving inappropriate content. WOW! reserves the right to refuse to post or to remove any information or materials from the Service, in whole or in part, that WOW! deems, in its sole discretion, to be illegal, offensive, indecent, or otherwise objectionable. 4. Commercial Use. The Service is designed for personal or small business related use of the Internet. You may not resell the Service or otherwise make the Service available for use to persons outside the Premises (for example, through an unsecured wireless network). You agree not to use the Service for operation as a de facto Internet service provider, or for any other internet business enterprise (whether for profit or non-profit), including, without limitation, IP address translation or similar facilities intended to provide additional access. 5. Servers. You may not operate, or allow others to operate, servers of any type or any other device, equipment, and/or software providing server-like functionality in connection with the Service, unless expressly authorized by WOW!. 6. Misuse of Service. You may be held responsible for any misuse of the Service that occurs through your account or IP address, even if the misuse was inadvertent. You must therefore take precautions to ensure that others do not gain unauthorized access to the Service or misuse the Service, including conduct in violation of this AUP. 7. Hacking/Attempted Unauthorized Access. You may not use the Service to breach or attempt to breach the security of another user or attempt to gain access to any organization or person's computer, software, or data without the knowledge and consent of such person. The equipment and the Service may not be used in any attempt to circumvent the user authentication or security of any host, network or

account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks or computers for any reason. Use or distribution of tools designed for compromising security, such as password guessing programs, cracking tools, packet sniffers or network probing tools, is prohibited. 8. Security. You are solely responsible for the security of any device connected to the Service, including any data stored on that device. You are responsible for implementing appropriate security precautions for all systems connected to the Service to protect against threats such as viruses, spam, Trojan botnets, and other malicious intrusions. You are responsible for enabling the security of any wireless (WiFi) networks connected to the Service. Any wireless network installed by the customer or a WOW! representative that is unsecured or "open" and connected to the WOW! network is prohibited. You authorize WOW! to use technology to detect unsecured wireless networks associated with your use of the Service. If WOW! determines that you are using the Service via an unsecured wireless network, WOW! will notify you to enable the Security on the WiFi device. 9. Disruption of Service. You may not disrupt the Service in any manner. You shall not interfere with computer networking or telecommunications services to any user, host or network, including, without limitation, denial of service attacks, flooding of a network, overloading a service, improper seizing and abuse of operator privileges or attempts to "crash" a host. 10. Viruses, Trojan Horses, Worms and Denial of Service Attacks. Software or other content downloaded from the Service may contain viruses and it is your sole responsibility to take appropriate precautions to protect your computer from damage to its software, files and data. You are prohibited from posting, transmitting or disseminating any information or software that contains a virus, Trojan horse, spambot, worm or other harmful program or that generates levels of traffic sufficient to impede others' ability to send or retrieve information. Prohibited conduct of this type includes denial of service attacks or similarly disruptive transmissions, as well as transmissions containing other harmful or malicious features. We may suspend the Service if we detect a harmful program in order to allow you to take measures to stop the harmful program. 11. Electronic Mail. You may not use the Service to send bulk, commercial or unsolicited ("spam") email messages. Any unsolicited email, originating from any source, must not direct recipients to any website that is part of our Service, such as personal web pages, or other resources that are part of the Service. The Service may not be used to collect responses from unsolicited email sent from accounts on other Internet hosts or email services that violate this Policy or the acceptable use policy of any other Internet service provider. In addition, "mail bombing," the sending of numerous copies of the same or substantially similar messages or very large messages or files with the intent to disrupt a server or account, is prohibited. You may not reference WOW! in the header or body of an unsolicited email, or list an IP address that belongs to the WOW! network in any unsolicited email. Further, you may not take any action which implies that WOW! is the sponsor of any unsolicited email even if that email is not sent through the WOW! network. Further, forging, altering or removing electronic mail headers is prohibited. If the Service is disconnected, whether voluntarily or by termination, all user names and associated electronic email addresses may be immediately released for reuse. Upon disconnection, any mailbox contents may be immediately deleted or held in a locked state. Addresses and email may be held until WOW! deletes them as part of its normal policies and procedures. There is no obligation for WOW! to retain or make any user name, email address or stored email retrievable once the Service is disconnected. Email Retention Policy

1. General Policy. WOW! reserves the right to manage its network for the greatest benefit of the greatest number of subscribers including, without limitation, the following: rate limiting, rejection or removal of "spam" or otherwise unsolicited bulk email, anti-virus mechanisms, traffic prioritization, and protocol filtering. You expressly accept that such action on the part of WOW! may affect the performance of the

Service. WOW! reserves the right to enforce limits on specific features of the Service including, without limitation, email storage (including deletion of dormant or unchecked email).

2. Email.

Email boxes Seven (7) boxes. 1 primary account and 6 sub accounts Size of mail boxes 10GB per email mailbox Dormant mailbox deleted (1) At 7 months (210 days) Maximum attachment size 25MB

Message rules     Action Timing Inbox        Read Delete Delete at time of account

deactivation Unread (2) Delete After 120 days Drafts Delete Delete at time of account

deactivation Junk Folder Delete After 14 days Trash Delete After 14 days Sent Leave message on server On by default Sent that is on server Delete Delete at time of account

deactivation Rate limiting for webmail 200 recipients max 200 messages/hr max Rate limiting for Outlook 200 recipients max 200 messages/hr max

(1) Dormant Mailbox Deleted: When a user does not read or send an email message for at least 210 days their mailbox is deleted. All associated content including but not limited to messages, calendar items, and address book will also be deleted. New messages sent to a dormant mailbox that has been deleted will be returned as undeliverable (2)Unread Message Retention in Inbox: Messages that remain in the Inbox on the server, marked as unread, for more than 120 days after receipt are subject to deletion without notice.

3. Policy Changes. WOW! may revise, amend or restate this policy from time to time by posting a new version on the WOW! web site at http://www.wowway.com/policy (or any successor url(s)). Revised, amended or restated policies are effective immediately upon posting. Accordingly, customers and users of the WOW! Internet service should regularly visit our web site and review this policy. For customers receiving service through commercial accounts, bulk arrangements or similar means, some policies may not apply to you, depending upon your specific agreement with WOW!, or the provisions of any applicable business email retention policy.

4. Limitation of Liability. Notwithstanding anything contained in this email retention policy (as it may be

amended or restated from time to time), WOW! and its suppliers reserve the right at all times to delete a customer's email, files, or other information that is stored on WOW!'s or its suppliers' servers or systems. Customer understands, acknowledges and agrees that WOW! shall have no liability whatsoever as a result of the loss or removal of any such email, files, or other information.

5. Bandwidth, Data Storage and Other Limitations. WOW! offers multiple packages of Service with

varying speeds, features and bandwidth usage limitations (not all packages are available in all areas). You must comply with the current bandwidth, data storage, electronic mail and other requirements that correspond with the package of Service you selected. WOW! reserves the right to limit your monthly bandwidth allowance to no more than 250 gigabytes combined upload and download unless your package either specifically includes a higher bandwidth limit or provides for an incremental fee based on your volume of usage. In addition to complying with the limitations for specific features, you must ensure that your activities do not improperly restrict, inhibit, or degrade any other user's use of the Service, nor represent (in WOW!'s sole judgment) an unusually great burden on the network itself. In

addition, you must ensure that your use does not improperly restrict, inhibit, disrupt, degrade or impede WOW!'s ability to deliver the Service and monitor the Service, backbone, network nodes, and/or other network services. If your bandwidth usage exceeds 250 gigabytes or the amount included in your Internet package, based on either the provisioned bandwidth or your monthly usage limit, WOW! may suspend the Service or require you to upgrade the Service to a higher package and/or pay additional fees. In extreme cases, WOW! may terminate the Service after providing adequate notice and opportunity for you to modify your bandwidth usage.

6. Conflict. In the event of a conflict between the Subscriber Agreement and this AUP, the terms of the

Subscriber Agreement will prevail. 7. How to Contact WOW! . For any questions regarding this AUP, complaints of violations, or cancellation

notices, please contact WOW! at one of the following:

a. Email:Wow_Kno_TechSupport@wideopenwest.com • Phone: 1-855-4WOW-WAY(1-855-496-9989) b. U.S. Mail:

i. WOW! ii. P.O. Box 756, West Point, GA 31833

Subscriber Agreement Introduction This Agreement (the "Agreement") sets forth the terms and conditions under which Knology, Inc. d/b/a WOW! Internet, Cable and Phone through its direct and indirect subsidiaries, (collectively, "WOW!"), agrees to provide the WOW! service (hereinafter the "Service") to you. This Agreement applies to WOW!’s customers located in the following operating regions: Alabama, Florida, Georgia, Kansas, South Carolina, and Tennessee. By completing the registration and using the Service, you (i) agree to abide by, and require others using the Service via your account to abide by the terms of this Agreement, and (ii) represent and warrant that you are at least 18 years of age. If you do not agree with the foregoing, you may not use the Service and must return the installation software, equipment, and all associated materials to WOW!. This Agreement takes effect on the date on which you accept this Agreement, and continues until your subscription is terminated. WOW! reserves the right to modify the terms of this Agreement or prices for the Service and may discontinue or revise any or all other aspects of the Service in its sole discretion at any time by posting changes online. Your continued use of the Service after changes are posted constitutes your acceptance of this Agreement as modified by the posted changes. The updated, online version of this Agreement shall supersede any prior version of this Agreement that may have been included in any software or related materials provided by WOW! . This Agreement should be read in conjunction with our Acceptable Use Policy, ("AUP"), Privacy Policies, and other applicable policies. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU SHOULD IMMEDIATELY STOP THE USE OF THE SERVICES AND NOTIFY THE WOW! CUSTOMER SERVICE DEPARTMENT SO THAT YOUR ACCOUNT MAY BE CLOSED. 1. Your Subscription. Your subscription entitles you to use the Service. Your subscription is personal to you, you agree not to assign, transfer, resell or sublicense your rights as a subscriber unless specifically allowed by this Agreement. You agree that you are solely responsible and liable for any and all breaches of the terms and conditions of this Agreement, whether such breach results from your use of the Service or by another using your computer. You agree to contact the local WOW! office identified on your monthly invoice immediately upon the occurrence of any change in the status of your account (e.g., change in individuals authorized to use your account) for the purpose of updating your account information. 2. Payment Terms. You agree to be responsible for any and all charges, damages and costs that you or anyone using your WOW! account incurs. You agree to pay all monthly fees and installation charges

including, but not limited to, applicable, taxes, customer service fees, late fees and door collection fees. Monthly fees will be billed one month in advance. If payment is not received by the due date, late fees and/ or collection charges may be assessed and the Service may be terminated. YOU WILL BE ASSESSED A $10 LATE FEE/ADMINISTRATIVE FEE PER MONTH FOR EACH ACCOUNT THAT HAS NOT BEEN PAID IN FULL AFTER 30 DAYS FROM THE BILLING DATE, in addition to any past due balance. You may incur charges including, without limitation, charges relating to the purchase of "premium" services, such as additional web space, business class services, or access to certain gaming sites in addition to those billed by WOW! . All such charges, including all applicable taxes, are your sole responsibility. You may be required to pay a reconnect fee and/or a security deposit in addition to all past due charges before the Service is reconnected. Notice of Electronic Check Conversion: When you pay your bill by check, you authorize us to either use the information from your check to make a one-time electronic funds transfer (EFT) from your account or to process the payment as a check transaction. When we use information from your check to make an EFT, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from the bank. If your payment is returned unpaid, you agree to pay a fee of up to $30. Returned checks may be represented electronically. 3. Pricing Policy; CableCARDs. All of our prices are subject to change. Prices and price guarantees for our services exclude taxes, fees and surcharges, however designated, including but not limited to regulatory and franchise fees, PEG fees, regulatory recovery fees (such as the Regulatory Recovery Fee and the Carrier Service Fee), Subscriber Line Charges, Line Access charges and/or Network Line Fees, carrier access fees and/or other access fees, surcharges, excises, program related fees (such as universal service, telecom relay services for the visually/hearing impaired, rights-of-way access, and programs supporting the 911/ E911 system), and separately stated cost recovery fees such as the Broadcast TV Surcharge, the Sports Surcharge and the Channel 6 Surcharge), equipment, installation, service call charges, and pay per view, VOD or other usage-based, or separately billed services and charges., additional equipment, installation, service call and repair charges, late fees and usage-based and separately billed charges (collectively, the “Separate Fees and Charges”). The applicable Subscriber Line Charge, Network Line Fee, Regulatory Recovery Fee and Carrier Service Fee for phone customers will apply and vary depending upon your service location and the phone services to which you subscribe. The Subscriber Line Charge, Network Line Fee, Regulatory Recovery Fee and Carrier Service Fee are not government mandated taxes or fees, and are subject to change. WOW! imposes a Broadcast TV Surcharge on those customers who subscribe (whether alone or as part of a bundle of services) to certain levels of WOW! cable television service. Effective August 1, 2014, WOW! also: (i) imposes a Sports Surcharge on those customers who subscribe (whether alone or as part of a bundle of services) to certain levels of WOW! cable television service. This surcharge offsets a portion of the costs that WOW! pays for sports programming; and (ii) imposes a Channel 6 Surcharge on those customers located in Lawrence, Kansas who subscribe (whether alone or as part of a bundle of services) to certain levels of WOW! cable television service. This surcharge offsets a portion of the costs that WOW! incurs in the production and delivery of Channel 6 programming. These surcharges are not government mandated taxes or fees and are subject to change. The surcharges are in addition to other charges associated with the WOW! cable television services. Customers who participate in a promotional offer with a discount on monthly service fees will revert back to the standard monthly fee for the service at the end of the promotional period, unless the customer’s service is earlier terminated for any reason. Any promotional, discounted or guaranteed price for service applies only to the price of the particular service or services identified, and excludes the Separate Fees and Charges. Not all of the Separate Fees and Charges apply to all services, or in all service locations. WOW! assesses fees for the rental of navigation devices and single and additional CableCARDs, which fees are identified on our website at www.wowway.com and may vary depending upon your service location. We offer a customer equipment discount to customers that supply their own CableCARD enabled device in connection with a “bundle” of WOW! services that combine video service and equipment into a single fee, including a bundled offer of multiple services. The discount is based upon the monthly fee that WOW!

allocates to the lease of the WOW! equipment included in the offer and so can vary depending upon the type of navigation device and allocated fee. The equipment rental fees are also the amounts that WOW! allocates to the lease of the WOW! equipment included in qualifying bundled offers. For example, if we offer a service bundle for a single fee that includes a Digital Cable Receiver and you choose instead to use your own navigation device, you would be entitled to a customer equipment discount, but we would assess you a fee for each CableCARD that you use. The fees and discount are subject to change. Customer may be charged an additional payment convenience fee for payments made through a customer care representative or at a WOW! payment center. 4. Annual Service Plan Terms. In some areas, WOW! offers an annual service plan, which requires that you commit to purchase services for at least 12 consecutive months. The Annual Service Plan is subject to additional Annual Service Plan terms and conditions (the“ASP Terms), which ASP Terms are incorporated by reference. The complete Annual Service Plan Terms are available at wowway.com, and/or will be provided to you at the time we install your services. The Annual Service Plan is available to new residential customers who have no outstanding obligations to WOW!. You agree that: (i) the Annual Service Plan is subject to the ASP Terms and WOW!’s standard terms and conditions and service policies for the services you subscribe to; (ii) if you subscribe to and pay for the Annual Service Plan for the entire Annual Service Plan term identified in the Plan, monthly pricing for the Annual Service Plan services will not increase during the Annual Service Plan term, but changes can be made to taxes, fees and surcharges as well as prices for other services not included in the Annual Service Plan; (iii) you can terminate the Plan anytime by calling us at the contact phone number on your billing statement, but if the Annual Service Plan or a service that is part of the Plan is terminated (or in some cases, downgraded), after the first 30-days of the term of the Annual Service Plan, you agree to pay for all services that we provided to you through the date of termination plus AN EARLY TERMINATION FEE (ETF) OF UP TO $165 (the amount of the ETF will decrease monthly over the term of the Annual Service Plan). Customer agrees that WOW!’s damages for early termination would be difficult to determine and the termination charges constitute liquidated damages and are not a penalty. The term of the Annual Service Plan will start when the Annual Service Plan services are installed and activated. If you do not terminate the Annual Service Plan within 30-days, you will automatically be billed and the ASP Terms will apply; and (iv) after the Annual Service Plan term expires, WOW! will continue to provide the services to you on a month-to-month basis at our then standard, non-promotional retail pricing for the services. 5. Software License. WOW! grants to you a limited, nonexclusive, nontransferable and nonassignable license to install and use WOW!'s access software (including software from third party vendors that WOW! distributes, hereinafter referred to as the "Licensed Software"), in order to access and use the Service. WOW! may modify the Licensed Software at any time, for any reason, and without providing notice of such modification to you. The Licensed Software constitutes confidential and proprietary information of WOW! and WOW!'s licensors and contains trade secrets and intellectual property protected under United States copyright laws, international treaty provisions, and other laws. All right, title, and interest in and to the Licensed Software, including associated intellectual property rights, are and shall remain with WOW! and its licensors. You agree to comply with the terms and conditions of all end user software license agreements accompanying any software or plug-ins to such software distributed by WOW! in connection with the Service. You shall not translate, decompile, reverse engineer, distribute, remarket, or otherwise dispose of the Licensed Software or any part thereof. You acknowledge that the Licensed Software, and any accompanying documentation and/or technical information, is subject to applicable export control laws and regulations of the United States. You agree not to export or re-export the Licensed Software, directly or indirectly, to any countries that are subject to United States export restrictions. Your right to use the Licensed Software terminates upon termination of this Agreement. 6. Computer and Equipment Requirements. At the time of initial installation of the Service, your computer equipment must comply with WOW!'s current minimum computer requirements that are available at wowway.com. The minimum computer and other equipment requirements may change and WOW! will make reasonable efforts to support previously acceptable configurations; however, WOW! is not obligated to continue to provide such support. You may rent or purchase a cable modem from WOW! or may purchase a DOCSIS-compliant; WOW! approved cable modem from a third party provider. WOW! reserves the right to provide service only to users with WOW!-approved DOCSIS-compliant modems. You agree to only connect WOW! approved equipment to the WOW! network. You will not remove any WOW!

owned equipment (the "Equipment") from the Premises or connect the Equipment to any outlet other than the outlet to which the Equipment was initially connected by the WOW! installer. WOW! may relocate the Equipment for you within the Premises at your request for an additional charge. If you relocate to a new address, this Agreement shall automatically terminate and you will be required to enter into a new Agreement and may be charged a new installation fee to initiate Service. You will not connect any equipment, other than equipment authorized by WOW! , to the cable modem outlet. You understand that failure to comply with this restriction may cause damage to the WOW! network and subject you to liability for damages and/or criminal prosecution. You may not alter, modify or tamper with the Equipment or the Service, or permit any other person to do the same that is not authorized by WOW! . Contact us for complete and current details, as equipment requirements can vary by service location and are subject to change. 7. Installation. You authorize WOW! personnel and/or its agents to enter your premises (the "Premises") at mutually agreed upon times in order to install, maintain, inspect, repair and remove the Service. If you are not the owner of the Premises upon which the Service is to be installed, you represent and warrant that you have obtained the consent of the owner of the Premises for WOW! personnel and/or its agents to enter the Premises for the purposes described above. You shall indemnify and hold WOW! harmless from and against any claims of the owner of the Premises arising out of the performance of this Agreement. You acknowledge and agree that installation of the Service (including the Licensed Software) may require WOW! personnel and/or its agents to open your computer. You further acknowledge and agree that installation and/or use of the Service (including the Licensed Software) may result in the modification of your computer's systems files and that WOW! may periodically update the software in your modem in order to provide the Service. WOW! neither represents, warrants, nor covenants that such modifications will not disrupt the normal operations of your computer. WOW! shall have no liability whatsoever for any damage resulting from the installation and/or use of the Licensed Software or file modifications. WOW! is not responsible for returning your computer to its original configuration prior to installation. WOW! or its agents will supply and install certain software and, if required, an extra cable outlet, a cable modem and an Ethernet card for a fee determined by WOW! . WOW! will also provide a "getting started guide" and online instructions on how to use the Service. WOW! shall use reasonable efforts to install the Service to full operational status, provided that your computer fulfills the minimum computer requirements set forth herein. You may transfer the Licensed Software to additional computers within the home, but service and support for these additional machines is limited and/or may incur an additional fee. Unless offered by WOW! as a service, you agree that WOW! has no responsibility to provide service and support for in- home networks. If you intend to transfer the software, you must give WOW! prior notice of such transfer. 8. Posting to WOW!. You are solely responsible and liable for all material that you upload, post, email, transmit or otherwise make available via the Service, including, without limitation, material that you post to any WOW! Website (including wowway.com and wowway.biz) or the Website of a WOW! affiliate. WOW! does not claim ownership of material you submit or make available for inclusion on the Service. However, with respect to material you submit or make available for inclusion on publicly accessible areas of the Service, you grant WOW! a world-wide, royalty free and non-exclusive license(s) to: use your material in connection with WOW!'s businesses including, but not limited to, the rights to: copy, distribute, publicly perform, publicly display, transmit, publish your name in connection with the material, and to prepare derivative works. No compensation will be paid with respect to the use of your material. Your use of the WOW! Website or the Website of a WOW! affiliate is further subject to the WOW! Website Visitor Agreement and the WOW! Website Privacy Statement, both of which are available for review at our Website. By accessing and using the WOW! website, you acknowledge your review of and consent to the WOW! Website Visitor Agreement and the WOW! Website Privacy Statement. 9. Links to Third Party Web Sites. In your use of the Service and/or WOW! Web sites, you may encounter various types of links that enable you to visit Web sites operated or owned by third parties ("Third Party Site(s)"). These links are provided to you as a convenience and are not under the control or ownership of WOW!. The inclusion of any link to a Third Party Site is not (i) an endorsement by WOW! of

the Third Party Site, (ii) an acknowledgement of any affiliation with its operators or owners, or (iii) a warranty of any type regarding any information or offer on the Third Party Site. Your use of any Third Party Site is governed by the various legal agreements and policies posted at that Web site. 10. Monitoring and Removal of Content. WOW! is under no obligation to monitor the Services. However, WOW! reserves the right at all times and without notice to remove, restrict access to, or make unavailable, any content on its servers that it considers, in its sole discretion, obscene, lewd, lascivious, filthy, excessively violent, harassing, or otherwise objectionable, and to monitor, review, retain and/or disclose any content or other information in WOW!'s possession about or related to you, your use of the Services or otherwise as WOW! deems necessary to satisfy any applicable law, regulation, legal process, or governmental request. 11. Privacy. You authorize WOW! to make inquiries and to receive information about your credit history from others and to utilize such information in its decision regarding its provision of the Service to you. You agree that WOW! may collect and disclose information concerning you and your use of the Service in the manner and for the purposes set forth herein and in WOW!'s Privacy Policy and Privacy Notice available at wowway.net. We maintain a Website that is available to both WOW! customers and others. You agree that your use of the WOW! Website or the Website of a WOW! affiliate is subject to the WOW! Website Privacy Statement, which is available for review at our Website. 12. No Spam or Other Unsolicited Bulk Email. WOW! may immediately terminate any subscriber account that it determines, in its sole discretion, is transmitting or is otherwise connected with any "spam" or other unsolicited bulk email. In addition, if actual damages cannot be reasonably calculated, you agree to pay WOW! liquidated damages of five dollars (U.S. $5.00) for each piece of "spam" or unsolicited bulk email transmitted from or otherwise connected with your account. Otherwise you agree to pay WOW!'s actual damages; to the extent such actual damages can be reasonably calculated. WOW! reserves the right to block, reject or remove what it considers in its sole discretion to be "spam" or other unsolicited bulk email from the Service and WOW! shall have no liability for blocking any email considered to be "spam." 13. Termination and Surviving Obligations. Either party may terminate this Agreement at any time without cause by notifying the other party in writing. Your written notice should be addressed to your local WOW! office or by calling our customer service line. Subject to applicable law or the terms of any agreements with governmental authorities, all applicable fees and charges for the Services will accrue until this Agreement has terminated, the Services have been disconnected, and all WOW! Equipment has been returned. Within ten (10) days of the date on which Services are disconnected, you will return all WOW! Equipment to us at our nearest business office in working order, normal wear and tear excepted. Otherwise, you will be charged the retail price for a new replacement. You may also be charged incidental costs that we incur in replacing the WOW! Equipment. You expressly agree that upon termination of this Agreement: (i) You will pay WOW! in full for your use of any Equipment and Service up to the later of the effective date of termination of this Agreement or the date on which any Equipment has been disconnected and returned to WOW! . You agree to pay WOW! on a pro-rated basis for any use by you of any Equipment or Services for a part of a month. (ii) You will permit WOW! to access your premises at a reasonable time to remove any Equipment and other material provided by WOW!. WOW! is authorized to delete any files, programs, data and email messages associated with such account, and (iii) if you are subject to an annual service plan (or other minimum term agreement), you will pay any applicable early termination fee. 14. Disclaimer of Warranties and Limitation of Liability. You expressly agree that WOW! is not responsible or liable for any content, act or omission of any third party including, without limitation, any threatening, defamatory, obscene, offensive, or illegal conduct, or any infringement of another's rights including, without limitation, privacy and intellectual property rights, and you hereby release WOW! for any such claims based on the activities of third parties. THE SERVICE IS PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND. NEITHER WOW! , NOR ITS AFFILIATES OR ANY OF ITS SUPPLIERS OR LICENSORS, EMPLOYEES OR AGENTS WARRANT THE SERVICE WILL BE UNINTERRUPTED OR ERROR FREE OR FREE FROM VIRUSES OR OTHER HARMFUL MALICIOUS

AGENTS EVEN IF ANTI-VIRUS MECHANISMS ARE DEPLOYED. WOW! DOES NOT WARRANT THAT ANY DATA OR ANY FILES SENT BY OR TO YOU WILL BE TRANSMITTED IN UNCORRUPTED FORM OR WITHIN A REASONABLE PERIOD OF TIME. ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF TITLE, NONINFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY ARE HEREBY EXCLUDED AND DISCLAIMED. WOW! AND ITS EMPLOYEES, REPRESENTATIVES AND AGENTS ARE NOT LIABLE FOR ANY COSTS OR DAMAGES, ARISING DIRECTLY OR INDIRECTLY, FROM THE INSTALLATION OR USE OF, THE LICENSED SOFTWARE, THE SERVICE (INCLUDING E-MAIL), EQUIPMENT FURNISHED BY WOW! , OR WOW!'S PROVISION OF TECHNICAL SERVICE AND SUPPORT FOR THE SERVICE; EVEN IF SUCH DAMAGE RESULTS FROM THE NEGLIGENCE OR GROSS NEGLIGENCE OF A WOW! INSTALLER, TECHNICIAN, OR CUSTOMER SERVICE REPRESENTATIVE, INCLUDING ANY INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, PUNITIVE OR DAMAGES, REGARDLESS OF WHETHER OR NOT WOW! HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY EVENT, WOW!'S CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS RELATING TO THE USE OF THE SERVICE SHALL NOT EXCEED THE TOTAL AMOUNT OF SERVICE FEES PAID DURING THE IMMEDIATELY PRECEDING TWELVE MONTH PERIOD. YOU HEREBY RELEASE WOW! FROM ANY AND ALL OBLIGATIONS, LIABILITIES, AND CLAIMS IN EXCESS OF THIS LIMITATION. WOW! IS ALSO NOT LIABLE FOR ANY COSTS OR DAMAGES ARISING FROM OR RELATED TO YOUR BREACH OF THIS AGREEMENT. Your sole and exclusive remedies under this Agreement are as expressly set forth herein. Some states do not allow the exclusion or limitation of implied warranties, so the above exclusions or limitations may not apply to you. 15. Indemnifications. You agree to indemnify and hold WOW!, its parents, subsidiaries, members, affiliates, officers and employees, harmless from any claim, demand, or damage, including costs and reasonable attorneys' fees, asserted by WOW! or any third party due to or arising out of your use of or conduct on the Service. WOW! will notify you within a reasonable period of time of any third party claim for which WOW! seeks indemnification and will afford you the opportunity to participate in the defense of such claim, provided that your participation will not be conducted in a manner prejudicial to WOW!'s interests, as reasonably determined by WOW! . 16. Management of Network. WOW! is committed to the ongoing management of its network to improve its service offerings, protect customers, and create new services and feature enhancements for its HSI subscribers. Network management may include, without limitation, the following actions: rate limiting of email (as set forth in our email policies), rejection or removal of "spam" or otherwise unsolicited bulk email, port blocking, cybersecurity mechanisms (including identification and blocking of viruses, phishing sites and other malware), measuring subscriber bandwidth usage, traffic prioritization and protocol filtering. WOW! manages its network for the greatest benefit of the greatest number of subscribers. The network management actions implemented by WOW! may affect the performance of the Service from time to time, although WOW! strives to minimize any impact.WOW! may enforce limits on specific features of the Service including, without limitation, email storage (including deletion of dormant or unchecked email) and bandwidth allowances. Visit wowway.com to learn the limits on specific features of the Service. 17. Damage to and Encumbrances on Equipment, Computer, Software. Equipment is leased or loaned to you by WOW! the Equipment remains the property of WOW!. You may not sell, transfer, lease, encumber or assign all or part of the Equipment to any third party. You agree to pay the full retail cost for the repair or replacement of any lost, stolen, unreturned, damaged, sold, transferred, leased, encumbered or assigned Equipment or part thereof, together with any costs incurred by WOW! in obtaining or attempting to obtain possession of any such Equipment. You hereby authorize WOW! to charge your credit card or other payment method authorized by you for any outstanding Service, Equipment, and repair and replacement costs described herein. WOW! may, at its option, install new or reconditioned equipment. 18. Copyright and Trademark Notices. Materials available on WOW! Web sites are protected by copyright law. WOW!, WOW! Internet, Cable and Phone, Knology and WOW! Ultra TV are trademarks of WideOpenWest Finance, LLC. WOW! and other WOW! services referenced herein are either actual service marks or registered service marks of WideOpenWest Finance, LLC. All other trademarks and

service marks are the property of their respective owners. 19. Intellectual Property Infringement Claims. WOW! is registered under the Digital Millennium Copyright Act of 1998. In accordance with Title 17, United States Code, Section 512(c)(3), if you believe that a Web page hosted by WOW! is violating your rights under U.S. copyright law, you may file a complaint of such claimed infringement by contacting WOW! at Wow_Kno_TechSupport@wideopenwest.com. 20. Governing Law and Jurisdiction. This Agreement is governed by the laws of the state in which your billing address in our records is located, and applicable federal law. All court proceedings and arbitration must be in the county and state in which your billing address in our records is located. 21. Miscellaneous. This Agreement constitutes the entire agreement and understanding between the parties with respect to its subject matter and supersedes and replaces any and all prior written or oral agreements. In the event that any portion of this Agreement is held to be unenforceable, the unenforceable portion shall be construed in accordance with applicable law as nearly as possible to reflect the original intentions of the parties and the remainder of its provisions shall remain in full force and effect. Nothing contained in this Agreement shall be construed to limit WOW!'s rights and remedies available at law or in equity. WOW!'s failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement. This Agreement may not be assigned or transferred by you. This Agreement is freely assignable by WOW! to third parties. 22. Telephone and Email Contact: We ask that you provide us with a contact email address (which may include that of a wireless or mobile device) and telephone number (which may be your home telephone, your cell phone, or another number that you provide to us). By providing us with these contact addresses and telephone numbers, you give us express consent to email and call you for purposes that include marketing our services to you and providing you with transactional or informational messages about your account and services (for example, we may call or email you about a new product or promotion, or if there will be a change or interruption in your services, or if we have a question about or want to provide you with information concerning your services, equipment, account, billing statement or a past due invoice), and these calls may include autodialed calls, pre-recorded and/or artificial voice messages. You further understand and agree that: (i) certain calls and emails (such as calls to a cell phone or an email to a wireless device) may result in data or airtime charges from your carrier, which are your responsibility; (ii) you will notify us immediately if your contact email or telephone number changes; and (iii) being included in any state or federal “do not call” registry will not be sufficient to remove you from WOW!’s phone marketing list. You understand and agree that when we communicate with you by phone, the call may be recorded for quality assurance purposes. Please contact us if you do not want us to place telemarketing calls to you or send you marketing emails. 23. How to Contact Us. For any questions regarding this Subscriber Agreement, billing or other, please contact WOW! at one of the following: Email: Wow_Kno_TechSupport@wideopenwest.com Phone: 1-855-4WOW-WAY(1-855-496-9989) Mail: WOW! P.O. Box 756, West Point, GA 91833 Attn: Legal Department Terms and Conditions IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS DO NOT INSTALL AND/OR ACTIVATE THE WOW! SERVICE. THESE TERMS AND CONDITIONS APPLY TO WOW!’S CUSTOMERS LOCATED IN THE FOLLOWING OPERATING REGIONS: ALABAMA, FLORIDA, GEORGIA, KANSAS, SOUTH CAROLINA, AND TENNESSEE. Subject to credit approval, WOW! will provide all services that You, the Subscriber, request, on the

following terms and conditions. All WOW! services are referred to as "Service" or "Services". If WOW! provides telephone Service in Your area, such Service will be provided through the WOW! telephone affiliate servicing Your area, and You will also be bound by that affiliate's tariff on file with the State telephone regulatory authority and/or the tariffs or other terms of service located on WOW!'s website at wowway.com. The Services are also subject to the Annual Notice that You will receive each year, which contains, among other things, the Privacy Notice. WOW!'s Obligations:

1. Install in a workmanlike manner, the WOW! necessary equipment and materials. 2. Maintain WOW! equipment in accordance with reasonable industry standards and applicable

regulations. 3. If available, You may subscribe for an additional charge to the WOW! service protection plan

("SPP"). Except as covered by the SPP, WOW! has no responsibility for the repair or maintenance of Your internal wiring or equipment and may impose a service and/or technician visit charge for any inspection, maintenance or repair by WOW! to Your internal wiring and equipment, or other property or equipment not owned by WOW!. You will also be charged the applicable fee for service calls in situations where a problem was not caused by a WOW! technical or equipment malfunction or failure, including but not limited to: (1) Your negligence, (2) destruction of or tampering with WOW!’s equipment, (3) improperly connected or malfunctioning VCR’s, computers, video games or other Customer or third party equipment, or (4) a problem not within the control of WOW!.

4. WOW! has no obligation or responsibility for loss of stored content on any devices or for any damage to your devices.

Your Obligations:

1. Pay all installation, equipment, service or other charges by due date of WOW!'s bill. Charges are according to WOW!'s rate schedule or tariff applicable at the time Services are rendered. Monthly service rates may be subject to additional federal, state and local fees, taxes, surcharges or other charges. Fees and charges are payable in advance once service is initiated. If You terminate Service before the end of a prepaid period, WOW! will refund the prorated unused portion of the fees and charges. If the pro-rata unused portion is less than $5.00, WOW! will make the refund on Your request. If You or WOW! terminate Service without payment in full by the due date, WOW! may transfer outstanding balances for Services provided under this Agreement to other accounts that You have with WOW! .

2. If You fail to make timely payment, WOW! may terminate Service, remove WOW! equipment and impose late fees and collection trip fees, if applicable. Late fees and collection trip fees will not exceed the maximum amount permitted by law.

3. Provide WOW!'s employees and representatives with a safe working environment. 4. Assume complete responsibility for improper use, damage or loss of any equipment furnished by

WOW!. You shall only use the equipment and Services in accordance with the WOW! terms and conditions and in a manner that complies with applicable laws and regulations. If You use the Services or equipment in a manner that violates the WOW! terms and conditions or applicable laws and regulations, then WOW! shall have the right to immediately restrict, suspend, or terminate your Services, without liability on the part of WOW! .

5. Allow WOW! access into Your premises to install, maintain or repair, upgrade (if any), and remove WOW! equipment. WOW! personnel have WOW! identification you may request and examine. If You are not home at the time of a service call, You may authorize any other adult resident or guest at Your residence to grant WOW! access to Your premises.

6. Any attempted assignment or transfer of the Services to any other tenant or occupant or to any other location without WOW!'s prior written consent is prohibited and is a breach of this Agreement.

7. Any attempt to obtain Services at a commercial location, including a bar, restaurant, or other public place, without identifying and paying all applicable commercial rates, fees and charges, including but not limited to payments which may be due to promoters of certain pay-per-view events, is prohibited and is a breach of this Agreement.

8. If You do not own Your premises: (i) You represent that You have obtained necessary permission from the owner to install WOW!'s equipment (including, without limitation, equipment attached to the outside of the premises); and (ii) You will indemnify WOW! from all claims of the owner in connection with the installation and provision of the Services.

9. PHONE SERVICE LIMITATIONS: FOR TELEPHONE SERVICE THAT REQUIRES A TELEPHONE CABLE MODEM TO RECEIVE TELEPHONE SERVICE, YOUR TELEPHONE SERVICE (INCLUDING ACCESS TO E911 SERVICES) WILL NOT FUNCTION IN THE EVENT OF A NETWORK OR POWER OUTAGE. YOUR SERVICE WILL CONTINUE TO OPERATE FOR A LIMITED PERIOD OF TIME IN THE EVENT OF A POWER OUTAGE ONLY IF IT IS EQUIPPED WITH A BACKUP BATTERY OR OTHER POWER SOURCE. NEW RESIDENTIAL CUSTOMERS CAN AT THEIR OPTION PURCHASE A BACKUP BATTERY FROM WOW! OR A THIRD PARTY. PLEASE CALL US OR CONSULT OUR COMPLETE BACKUP POWER NOTICE THAT HAS BEEN PROVIDED TO YOU FOR BACKUP POWER OPTIONS. IT IS YOUR RESPONSIBILITY ALONE AND NOT WOW!’S TO OBTAIN AND INSTALL A BACKUP BATTERY OR OTHER POWER SOURCE AND REGULARLY CHECK THE BATTERY INDICATOR LIGHTS LOCATED ON YOUR EMTA AND TO IMMEDIATELY REPLACE THE BATTERY OR OTHER POWER SOURCE IN THE EVENT THE EMTA INDICATES “REPLACE BATTERY” OR “BATTERY LOW”. IF YOU PURCHASE A BACKUP BATTERY FROM WOW!, THE EXPECTED STAND-BY DURATION OF POWER IS 8 HOURS, BUT THE TALK TIME IS SIGNIFICANTLY LESS THAN THAT, SO YOU SHOULD MINIMIZE TALK TIME DURING ANY EXTENDED POWER OUTAGE. THE BATTERY WILL NOT POWER YOUR CORDLESS PHONE (OR YOUR INTERNET SERVICES). FOR BEST RESULTS, BATTERIES SHOULD BE STORED AT TEMPERATURES THAT DO NOT EXCEED 77°F (25°C). IMPROPER STORAGE WILL REDUCE BATTERY LIFE. YOU CAN MONITOR YOUR BATTERY BY CHECKING THE BATTERY INDICATOR LIGHTS ON YOUR MODEM, AND YOU SHOULD PERIODICALLY TEST THE BATTERY BY DISCONNECTING THE SERVICE POWER SOURCE AND ENSURING THAT THE SERVICE STILL FUNCTIONS. New residential customers can request a battery from WOW! when you order service, or by calling us at 1-855-496-9929. The cost is $36.99 plus taxes and any applicable shipping fees, which cost is subject to change. Other retailers may offer a lower price. THERE MAY BE A DELAY IN FULFILLMENT OF BATTERY ORDERS BY WOW!. When our technicians install your service, we will at your request assist with the installation of a battery that you have purchased from sources other than WOW!. If you elect to have backup power installed by us, there may be additional service charges for the backup power installation, and costs of equipment and labor. We provide you with a complete backup power disclosure at the time you order service, which contains additional information about backup power options. You can also view our backup power disclosure at wowway.com.

IF (I) THE MODEM THAT SUPPLIES YOUR TELEPHONE SERVICE IS DISCONNECTED OR MOVED, (II) THE BACKUP BATTERY IS NOT CHARGED OR OTHERWISE BECOMES INOPERABLE, OR (III) THERE IS AN EXTENDED POWER OUTAGE, TELEPHONE SERVICE, INCLUDING ACCESS TO E911, WILL NOT BE AVAILABLE. WOW! USES YOUR TELEPHONE SERVICE ADDRESS TO IDENTIFY YOUR LOCATION FOR E911 SERVICE. TO ENSURE THAT E911 DISPATCH RECEIVES YOUR CORRECT ADDRESS, THE TELEPHONE MODEM SHOULD NOT BE MOVED, EVEN INSIDE YOUR HOME. YOU MUST NOTIFY WOW! IN ADVANCE IF YOU WOULD LIKE TO MOVE OR RELOCATE YOUR TELEPHONE SERVICE.

10. You agree to indemnify and hold WOW!, its parents, subsidiaries, members, affiliates, officers and employees, harmless from any claim, demand, or damage, including costs and reasonable attorneys' fees, asserted by WOW! or any third party due to or arising out of your use of the Services. WOW! will notify you within a reasonable period of time of any third party claim for which WOW! seeks indemnification and will afford you the opportunity to participate in the defense of such claim, provided that your participation will not be conducted in a manner prejudicial to WOW!'s interests, as reasonably determined by WOW! .

Equipment: All WOW! Equipment and embedded Software (Equipment) provided to You by WOW! or its agent will remain the property of WOW! . WOW! shall have the unrestricted right, but not the obligation, to install or modify the software in any of the Equipment. It is a material breach for You to copy, duplicate, reverse engineer or in any way tamper with or interfere with any Software provided to You by WOW!. You also agree:

1. To use the Equipment only for receiving Services ordered from or through WOW!. You will only use any modem embedded in a digital video box for the receipt of WOW! video Services.

2. To promptly return the Equipment to WOW! in good condition and without any encumbrances, except for ordinary wear and tear resulting from proper use, immediately upon discontinuance of Service.

If You do not promptly return the Equipment or if it is damaged or encumbered, ("Unreturned Equipment"), the damages WOW! will incur will be difficult to ascertain. Therefore, You agree to pay, and WOW! may charge Your account, a liquidated damages amount equal to WOW!'s reasonable estimates of the replacement costs and incidental costs that WOW! incurs; provided, however, that such amount will not exceed the maximum amount permitted by law (the "Unreturned Equipment Charge"). This provision and any other provision that by its nature should survive shall survive the termination or expiration of this Agreement. Programming: You acknowledge that WOW! reserves the right at any time and in its sole discretion to change its channel lineup and/or to pre-empt specific programs or parts of programs previously advertised as available. WOW! also reserves the right to alter its fee structure upon notice to You. You may immediately terminate service upon notice to WOW!. You may not rebroadcast, transmit, record, perform, or charge admission to view or listen to any of the programming made available by the Services unless you obtain and pay for any public performance licenses.

Price Lists, Channel Line-ups and Service Information: While we try to ensure that all prices, channel line-ups, programming and other information relating to the Services that we make available to You, online or offline, and whether in the form of advertisements, customer communications or customer information materials, is accurate at all times, we cannot be responsible for unintended inaccuracies, incorrect information or errors ("Unintended Service Information"). WOW! is not responsible for and shall have no liability or obligation with respect to Unintended Service Information. If we discover any Unintended Service Information, we will endeavor to correct the Unintended Service Information as soon as we become aware of it. WOW! shall have the right to refuse or cancel any services based on Unintended Service Information. You agree to release, hold harmless and indemnify WOW! and its affiliates, suppliers and agents from any and all liability arising from Unintended Service Information. Online Access to Services; No Password Sharing: As part of certain levels of Service, WOW! may provide for online or remote access to certain programming and other content, which may be accessed by You by use of a computer, or a mobile access or similar device (the “Online Content”). You (and members of your household) are allowed access to the Online Content by use of a WOW! password (or other similar credentials). You should take special care to maintain the confidentiality of your password and other credentials, as password sharing with persons outside of your immediate household (that would allow those persons access to the Online Content) is prohibited. The availability of such Online Content varies depending upon your service location and the level of service to which You subscribe, and is subject to change. By accessing the Online Content, You agree and understand that: (i) your access to Online Content is subject to the WOW! terms of service and privacy policy (the “Terms”), which are subject to change, as well as additional terms and conditions imposed by the Online Content provider; (ii) airtime or data charges may apply and are Your responsibility, so please check with Your carrier; (iii) You are responsible for keeping your password and other credentials confidential, as password sharing with persons outside Your household is prohibited; (iv) WOW! may use its system and equipment to collect, use and store information regarding Your use of the service, and may disclose anonymous usage information to Online Content providers and others; and (v) WOW! may also provide information about You to Online Content providers or their vendors so that they can: (a) verify that You are an authorized WOW! subscriber who has authority to access the Online Content, and (b) identify certain characteristics about You, such as Your service location. For example, we may provide to content providers information such as Your WOW! subscription status, globally unique identifier, zip code and other identification information. The content providers may use and store the information for purposes of authenticating Your access rights and providing Online Content to You, including, for example, professional sports programming that is subject to league blackout rules based on a viewer’s zip code. The content providers may also share anonymous information regarding You that WOW! provides to them for various other commercial purposes such as selling

advertising and generating ratings information for the programming. In addition, to access some Online Content, You may be re-directed to a website that is not controlled by or affiliated with WOW! (a “third party site”), and is subject to its own terms and conditions and policies. WOW! has no responsibility for the Online Content or any other aspect of the third party site, or for the use, storage or disclosure of information that You provide to a third party. WOW! is not responsible for webcasting or any other form of transmission received from any third party or linked site nor is WOW! responsible if the third party or linked site is not working appropriately. WOW!’s provision of links or other access to a third party site does not imply endorsement by WOW! of the site or its contents, or affiliation with its operators. You are responsible for viewing and abiding by the privacy statements and terms of use posted at the third party sites. YOU EXPRESSLY ACKNOWLEDGE THAT YOU ASSUME ALL RESPONSIBILITY RELATED TO THE SECURITY, PRIVACY, AND CONFIDENTIALITY RISKS INHERENT IN SENDING ANY CONTENT OR INFORMATION OVER THE INTERNET, OR PROVIDING PERSONAL INFORMATION TO A THIRD PARTY SITE. BY ITS VERY NATURE, A WEBSITE AND THE INTERNET CANNOT BE ABSOLUTELY PROTECTED AGAINST INTENTIONAL OR MALICIOUS INTRUSION ATTEMPTS. WOW! DOES NOT CONTROL THE THIRD PARTY SITES AND THE INTERNET OVER WHICH YOU MAY CHOOSE TO SEND CONFIDENTIAL PERSONAL INFORMATION OR OTHER CONTENT AND, THEREFORE, WOW! DOES NOT WARRANT ANY SAFEGUARD AGAINST ANY INTERCEPTIONS OR COMPROMISES TO YOUR INFORMATION, OR HOW YOUR INFORMATION MAY BE USED BY THE THIRD PARTY SITE. WHEN POSTING ANY CONTENT OR INFORMATION ON AN INTERNET SITE, YOU SHOULD THINK CAREFULLY ABOUT YOUR OWN PRIVACY IN DISCLOSING DETAILED OR PRIVATE INFORMATION ABOUT YOURSELF AND YOUR FAMILY. LIMITATION OF WARRANTIES AND LIABILITY: WOW!, ITS PARENT, AFFILIATES, EMPLOYEES, (COLLECTIVELY AND INDIVIDUALLY, THE "WOW! GROUP") MAKE NO WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, AS TO THE EQUIPMENT FURNISHED TO YOU AND/OR SERVICES PROVIDED. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES, SO THESE PROVISIONS MAY NOT APPLY TO YOU. THE WOW! GROUP SHALL NOT BE LIABLE FOR DAMAGES FOR FAILURE TO FURNISH, OR THE DEGRADATION OR INTERRUPTION OF ANY SERVICES, FOR ANY LOST DATA OR CONTENT, IDENTITY THEFT, FOR ANY FILES OR SOFTWARE DAMAGE, REGARDLESS OF CAUSE. THE WOW! GROUP SHALL NOT BE LIABLE FOR DAMAGE TO PROPERTY OR FOR INJURY TO ANY PERSON ARISING FROM THE INSTALLATION, MAINTENANCE OR REMOVAL OF EQUIPMENT, SOFTWARE, WIRING OR THE PROVISION OF SERVICES. NOR SHALL WOW! BE LIABLE FOR FAILURE TO PROVIDE SERVICE IF THE CAUSE IS DUE TO THE ACTS OF A THIRD PARTY. YOU HEREBY INDEMNIFY AND HOLD HARMLESS THE WOW! GROUP FROM ANY CLAIMS, ACTIONS, PROCEEDINGS, DAMAGES AND LIABILITIES, INCLUDING ATTORNEYS' FEES, ARISING OUT OF (I) SUCH DAMAGE OR INJURY RESULTING FROM ANY CLAIM THAT YOUR USE OF THE SERVICE INFRINGES ON THE PATENT, COPYRIGHT, TRADEMARK OR OTHER INTELLECTUAL PROPERTY RIGHT OF ANY THIRD PARTY, (II) ANY BREACH OR ALLEGED BREACH BY YOU OF THIS AGREEMENT; OR INJURY TO PERSON OR PROPERTY RESULTING FROM YOUR NEGLIGENCE. UNDER NO CIRCUMSTANCES WILL THE WOW! GROUP BE LIABLE FOR ANY INCIDENTAL, INDIRECT, PUNITIVE, SPECIAL OR CONSEQUENTIAL DAMAGES. THE WOW! GROUP'S MAXIMUM TOTAL LIABILITY TO YOU ARISING UNDER THIS AGREEMENT SHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY YOU IN THE TWELVE MONTHS PRECEDING YOUR CLAIM. Breach of Agreement: If you breach this Agreement, or any other agreement or policy referenced herein, WOW! has the right to terminate this Agreement and retrieve its equipment. WOW!'s failure to require your strict performance of any term of this Agreement shall not be a waiver of WOW!'s right to require strict performance of any term or condition herein. Complaint Resolution: We are committed to quickly and efficiently resolving any complaints or problems

you have with our Service. Anytime you have a problem with your service or equipment, please contact our Customer Service Department. We have customer service representatives on duty to assist you or, if necessary, arrange for a technician to address the problem. All reasonable effort will be made by our service technicians and other employees to resolve any complaints concerning our service promptly and efficiently. If your problem is not resolved to your satisfaction, please feel free to speak to your local general manager or contact our main office through wowway.com. Most problems can be solved through the above procedures (our "Internal Procedures"). In the unlikely event that your problem has not been resolved through our Internal Procedures within sixty (60) calendar days from the date of your initial notification of the dispute, you may initiate an action in the relevant small claims court or request binding arbitration through the process described below. If you wish, you may also contact the relevant regulatory authority to report your complaint. If you would like to be referred to the applicable regulatory authority, please contact us in writing at P.O. Box 756, West Point, Georgia, 31833, Attn: Legal Department. ARBITRATION: IT IS IMPORTANT THAT YOU READ THIS SECTION CAREFULLY. In the unlikely event that any complaint or problem you have concerning our service is not resolved through our Internal Procedures, described above, we each agree to resolve those disputes through binding arbitration or an action in the relevant small claims court instead of courts of general jurisdiction. If you would like to be referred to the applicable small claims court, please contact us in writing at P.O. Box 756, West Point, Georgia, 31833, Attn: legal department. Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, allows for more limited discovery than in court, and is subject to very limited review by courts. Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted. For any non-frivolous claim that does not exceed $10,000, WOW! will pay all fees and administrative costs of "document only" arbitration, as described below. Other than claims pursued through small claims court, or actions for the collection of debts you owe us, all other disputes arising out of or relating to this agreement, including, without limitation, any dispute based on any service or advertising of the service related thereto, shall be resolved by final and binding arbitration, which shall be governed by the Federal Arbitration Act (the "FAA"), 9 U.S.C. �1-16 and conducted by the American Arbitration Association (the "AAA"). Any question regarding whether a particular controversy, or any procedural question, is subject to arbitration shall be decided by the arbitrator. You have the right to be represented by counsel in the arbitration. The arbitrator shall be bound by and strictly enforce the terms of this agreement in conducting the arbitration and making any award. The arbitration will be based solely on the written submissions of the parties and the documents submitted relating to the dispute, unless either party request that the arbitration be conducted using the telephonic, on-line, or in-person procedures of the AAA, for which additional charges may apply. Any in- person arbitration will be conducted at a location that the AAA selects in the state in which you receive our service. Arbitrations under this Agreement shall be kept confidential to the extent permitted by law. The arbitration of any dispute under this Agreement shall be conducted in accordance with the commercial or consumer, as applicable, arbitration rules and fee schedule of the AAA, as modified by this agreement. The applicable AAA rules shall be those rules which govern the amount and type of dispute involved and which are in effect on the date a dispute is submitted to the AAA. A copy of the applicable arbitration rules is available by writing to us at P.O. Box 756, West Point, Georgia, 31833, Attn: Legal Department. Disputes under this Agreement may not be joined with another proceeding, including any individual or class lawsuit. The arbitrator may not award, and you and we waive any claims for awards for punitive or consequential damages or attorneys' fees or any damages that are barred by this Agreement, unless such damages are expressly authorized by a relevant statute. Any claim or dispute arising out of or relating to this Agreement must be brought within two (2) years after the basis for the claim first arises, or within such other time period as may be prescribed by relevant statue. Before either party takes a dispute to arbitration, such party must first attempt to resolve the dispute through the Internal Procedures described above. If the dispute remains unresolved sixty (60) days after You notify us of the problem, either You or We may contact the AAA in writing at the AAA Service Center, 2200 Century Parkway, Suite 300, Atlanta, Georgia 30345-3203 and request arbitration.

For a document only arbitration (also called a "desk" arbitration), for claims of less than $10,000, WOW! will pay all of the filing fees and administrative expenses of the AAA; for claims of more than $10,000 but less than $75,000 WOW! will pay all of the filing fees and administrative expenses of the AAA except for a fee of no more than $375 which you will pay. If you elect an arbitration process other than "desk arbitration", you must pay your allocated share of any higher administrative fees and costs for the process you select, in accordance with the rules of the AAA. For additional information about the AAA's rules and policies, including fee waivers or reductions, please consult the AAA's website at www.adr.org. Subject to applicable substantive law that may provide otherwise, each party will pay its own expenses to participate in the arbitration, including attorneys' fees and expenses related to the presentation of evidence, witnesses, and document production. If you prevail in the arbitration, we will reimburse you for your arbitration filing fee. If any provision of this arbitration provision is deemed to be unenforceable, then the remainder shall be given full force and effect. This arbitration provision shall not apply to actions for the collection of debts you owe us.

Entire Agreement: This Agreement, any applicable tariffs and other agreements and policies specifically referenced herein constitute the entire agreement between WOW! and You for the subject matter hereof. Only WOW! may make modifications to this document. The invalidity or unenforceability of any term of this Agreement shall not affect the validity or enforceability of any other provision. Wowway.net Terms and Conditions By proceeding to access the wowway.net website, you agree to be bound by: (1) the WOW! Internet Acceptable Use Policy and Subscriber Agreement; (2) the WOW! Service Terms and Conditions; each set forth above, AND (3) the specific additional terms and conditions set forth below applicable to your use of the wowway.net site. 1. Online Use of wowway.net site. To the extent you utilize the wowway.net online Services, you acknowledge that there cannot be a guarantee that communications or transactions conducted online will be absolutely secure. You further acknowledge that there may be system failure that may limit your ability to use the online services. You agree to assume all risk and liability arising from your use of wowway.net online Services, including the risk of breach in the security of the communications or transactions you conduct with WOW! online. Wowway.net online Services are provided “as is” without warranty of any kind, whether express or implied, including without limitation the implied warranties or merchantability fitness for a particular purpose or otherwise. 2. Password Security and Account Management. If you use the wowway.net Service, you are solely responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. You will be responsible for all bill payments, including recurring payments, that you authorize using the bill payment service, and for all purchases made through your account. You are responsible for:

• actions that may be taken by anyone using the Service after signing in with your username and password. We are entitled to rely and act upon instructions received under your username and password.

• keeping your username and password confidential and for ensuring that you have signed off from the Service when your session is complete to prevent unauthorized persons from using the Service.

You agree that you will be the only user of your username and password, that you will not transfer or disclose any of this information to any other person, and that you will be responsible for all usage of the Service and any fees associated with use of other services accessed through the Service on your Account whether or not authorized by you. You agree to immediately notify WOW! and report any actual or suspected unauthorized use of your username or password.

3. Use of eBill Feature. By activating electronic billing (eBills) for your account, you agree to receive your WOW! bills and other related communications electronically. Once activated, you will no longer receive paper statements. If you discontinue eBills, your paper statements will resume. By requesting that bills, statements, or other communications from us be sent to you electronically, you warrant that you have the right, power and authority to receive them. You understand and agree that WOW! eBills are provided for your convenience, and payments due continue to be your responsibility as stated in the Subscriber Agreement and the Terms and Conditions set forth above. It is solely your responsibility to ensure that your computer software meets the necessary requirements to view, print, and/or save your eBills and other electronic communications. It is your responsibility to notify us if you change your email address. 4. Disabling of wowway.net Account. You acknowledge and agree that WOW! may, without prior notice, disable and/or discontinue your wowway.net account as a result of thirteen (13) consecutive months of inactivity on the account. To reactivate your service, you must contact your local WOW! office during normal business hours. Revised as of: February 9, 2016