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KM frameworkAGlimpseKM means focused attention on and constant improvement of the key processes, people issues and technology involved with the creation, identification, organization, dissemination, protection and usage of strategic knowledge in order to improve the firms results and benefit employees on-going learning.Operational Definition of KMThe aim is to ensure the organization has the right knowledge at the right time and placeWhy Knowledge ManagementKnowledge management involves a strategic commitment to improving the organizations effectiveness, as well as to improving its opportunity enhancement. Its a framework for designing organizational goals, structures, and processes so that the organization can use what it knows to learn and to create value for its customers and community. The goal of knowledge management as a people-process-technology loop is to improve the organizations ability to execute its core priorities more efficiently.Leading global mining group focused on finding, mining and processing the Earths mineral resources.Takes a long-term, disciplined approach, developing and running long-life, low-cost, expandable operations that are capable of delivering value throughout the cycle.Global footprint is complimented by effective knowledge sharingIdentify organizational goalsReview KM strategy based on organizational goalsIdentify key areas/problems related to KMDesign pilot programs to address those issuesDefine KPIs to monitor the programReview success of the programsReplicate the success at organizational levelPriorityKnowledge StrategyTaxonomyInnovation NetworksKnowledge marketsKMKnowledge ProtectionIntellectual Capital MeasurementProject Management & KMCorporate MemoryCommunity of PracticeFocus 1Content ManagementRepository creationContent curationIdentification of critical contentPublishingTaxonomy developmentContent cycleEfficient representationSecurity parametersUsage statisticsRisk assessmentTaxonomy review cycles 2Process ManagementProcess developmentProcesses to compliment sharing

Content creationConstant updationTaxonomy & TaggingSecurity and ConfidentialityRisk MitigationStandardization of information flow modules 3People DevelopmentTrainings and CultureImplimentation of KM culture

Creation of knowledge representative agentsKnowledge awareness campainsManagement buyin on KMAlignment of people to processesTechnology- An EnablerGoalWhen asked how to best measure the ROI of KM I like to ask them to share how they measure the ROI of having a telephone on their desks. Or the ROI of having a computer at their desk. Just use that as an example of how to best measure the ROI of KM. Nobody would of course question the ROI of having a telephone or computer. And it is equally as silly to question the value of having shared knowledge.-Dr. Dan KirschSampleInformation flow mapping activity to identify gapsUSERPortal Knowledge & ResourceTopic page/ Community of PracticeIntranet ContentContributions /Internally developed contentPurchased Content (Research Reports)E-Learning courses / TrainingsMethodsAnswers from ExpertsDiscussionsInteractions stored for future referencesSearchInternal PortalDirect linkGoogle/ External search toolsCollaboration: Query expertsExternal contentIterative browsingto other topicsUser has an information needUser is guided to the informationUser gets the informationDiscussions!!!DisclamersThe content of this presentation was developed by Ankit Verma to give a sneak peek into aspects of knowledge management and outlines generalized (KM) frameworks of an organization with demographic and geographic diversity.