KLB Resume 11-6-14 rev 1

8301 N Council Rd Apt 1402 Oklahoma City, OK 73132cell 405 922-8850 home 405 603-6797 email [email protected]

Kristin L Burns

Career Objective

To find a Network Administration position where my varied technical experience, certifications and security clearance will benefit the company in continued success, advancement and innovation while continuing growth in my technical knowledge.

Current Active Security Clearance

Department of Defense Top-Secret

Certifications

Technology Infrastructure Library

CompTIA Security+ Career ID COMP001020026462

Cisco ID Number CSCO11497956 Cisco Certified Network Associate — Completed May 2009Cisco Certified Entry Networking Technician — Completed March 2009

Experience

Active Directory Administrator DISA Enterprise Email, CSI - Consulting Services May 12, 2014 - Nov 6, 2014

Investigation completed and current for the Department of Defense Active Top-Secret Security Clearance. Active Directory Administrator on the DISA Enterprise Email team for both the Classified and Unclassified networks; currently supporting over 1.5 million users, 2,000+ both virtual and physical, configured over 35 Database Availability Groups in multiple sites all over the world. Responsible for all operating system level issues, management, updates, errors, services, use and implementation of Terminal Servers, Domain Controllers and Forefront Threat Management Gateways. Responsible for CommVault servers used for Indexing Nodes, Web Consoles and RepMedia Agents. Extensive experience with System Center Operations Manager (SCOM) for the management and monitoring of the state, health and performance information for all servers within all domains monitored. Trained in the use of VMware Vsphere, Blade Logic, HP iLO, Remedy, ITSM and McAfee HBSS. Further specialized in maintaining an Active Directory High Availability environment utilizing Microsoft Windows Server 2008 R2, administering Group Policy Management, Rights Management Services, Organizational Units, Replication, Authentication, Failover, LDAP, DNS as well as Forest, Trees and Domain Management. Actively worked in conjunction with and engaged Microsoft and Hewlett-Packard engineers, Tier 2 service desk, Exchange, BlackBerry, Mobility, CommVault, SCOM Management Group and SQL to troubleshoot hardware and software issues on all physical and virtual servers to resolve network complications, problems and outages involving Defense Enterprise Email on both Unclassified and Classified networks.

Enterprise Pro Server Support Voice, Dell Incorporated January 1, 2013 - February 7, 2014

Handle inbound calls on all PowerEdge Servers. Worked on Windows Server Operating Systems from 2003 through 2012 as well as multiple programs running within these environments. Work on diagnosing hardware, software, firmware, driver and external issues causing problems on the PowerEdge Servers. Manage multiple cases with multiple consumers and achieved high levels of satisfaction and compliments from consumers. Assisted in deploying a pilot program within the company that has since gone live to help with quick hardware deployment and managing call routing.

Client SMB Technical Support, Dell Incorporated July 2009 - August 2010 & May 2011 – December 31, 2012

mailto:[email protected]


Attained Secret Level Department of Defense Security Clearance to assist government accounts with different levels of technical support, work with managing user, computer, printer and server profiles and settings in Active Directory as well as assisted end users with basic troubleshooting issues with software and hardware use and installation. Assisted with reporting and notification of network outages, performed extensive troubleshooting with end users when connecting via VPN. Suggested, implemented and authored the weekly “Team Blog” explaining the different changes in policy and procedure to assist in keeping agents up to date on constantly changing account information. Basic exchange troubleshooting and end user support. Basic BlackBerry Enterprise Server support and technical assistance for end user’s on Enterprise Activation of devices as well as updated user information in the server.

Systems Specialist, CHR Solutions August 2010 - January 2011

Worked providing technical support for server, networking and end users at different onsite locations. Worked on server RAID allocation, reformatting, updating and installing Microsoft Server 2003 and 2008, installing software suites, setting up static IP configuration and addition of server to Active Directory, installed server hardware and peripherals and mounted and racked multiple Dell server units. Worked with Cisco routers and switches with tracing and mapping the existing network and documenting it into Visio for clients, running new fiber connections and replacing damaged ones where needed. Worked with the Cisco Call Manager VPN phone system moving phone extensions, devices, activating new extensions, changing caller ID's, making changes to call routing priority, and troubleshooting any problems that arise. Worked with end user systems on basic hardware repair and replacement, formatting new and old machines, installing and updating all versions of the Microsoft OS from Windows 98 through Windows 7, Install and update Microsoft Office Suites 2000 through 2010 and provide technical support to end users on all Office Suite products as well as installing and assisting in many other types of software.

Manager Operations, Crossroads Wireless September 2007 - October 2008

Worked with inventory management, programming handsets and air cards from multiple suppliers, created the preferred roaming list, tested new devices and equipment for the network. Assisted with the implementation of EV-DO Rev A within the switch. Designed and wrote a mySQL database with queries for the local calling database for all of the towers on the network. Worked with different suppliers in ordering new equipment, helped with advertising and store design as well as assisted in the management of the AAA system. Helped with various duties at the switch, and managed people working with testing equipment in the field.

Retention Specialist, Cox Communications October 2005 - July 2007

Worked with customers wanting to disconnect their services or who are upset due to moving, services, billing etc. Assist these customers in showing how their services benefit them and were stronger than the competition. Also assisted in explaining billing questions, taking payments, and general information about Cox.

Consultant, Zentgraf Consulting March 2005 – As Needed

Work on a contract basis for a wireless consulting firm on projects as requested. Most recent contract was with Chariton Valley Wireless in updating and verifying their roaming switch traffic with Syniverse reports.

Education

Sacred Heart High School Sedalia, MO Graduated 2002

Electronics Technology: Completed one year, which included instruction in: Electronic safety, job expectations, electronic theory, and the physics theory applied to practical electronics applications. Studied different electronic fundamentals such as AC/DC circuits, power supplies, transformers, motors, test and measurement, equipment, automatic diagnostic equipment, solid-state devices, diodes, transistors, and IC´s.

Member of the Sacred Heart High School Speech Team (1998-2002), received numerous medals in extemporaneous speaking and oratory. Member of the Vocational Industrial Clubs of America (VICA



2001-2002) received a third place medal at VICA districts for Computer Applications dealing with the installation of windows and use of all Microsoft Office Programs and a VICA Statesmanship Award. Also a member of the Smith Cotton High School Speech and Debate Team (1998-1999) received a third place trophy in debate and medals for Student Congress. Member of the National Forensics League.

Completed 24 college credit hours towards a Bachelors of Science in Network Engineering.



References

Ron Breedlove – CSI Onsite Manager at Tinker AFB and DEE Active Directory Administrator

Phone: (405) 413-9568

Will Brown – CSI Overnight Lead at Tinker AFB and DEE Blackberry Administrator

Phone: (918) 925-3018

Jeff Chiaravalle – Former Manager and Roaming Coordinator for Crossroads Wireless

Phone: (832) 474-8383

Jeff Collier – High Complexity Microsoft Technician at Dell Inc.

Phone: (405) 589-3918

Gnatalie Balsavich – Former Co-Worker and Long Time Friend

Phone: (405) 513-3277


Documents

KLB Resume 11-6-14 rev 1