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+KIOSK ORDERING CASE STUDY
“Creating an environment where our customers are able to increase their order with ease is what we need and that’s exactly what we’ve found with Mobi2Go kiosk ordering.”
Chris HendersonOperations Manager
12%AVERAGE TRANSACTION VALUE
3.9AN EXTRA
ADD ONS PER ORDER
USING KIOSK COMPARED TO COUNTER ORDERING
DECREASED WAIT TIMES
INCREASED THROUGHPUT
mobi2go.com
When using Mobi2Go kiosks, the platform
itself removes the pressure some
customers experience when adding on
additional options, for example adding
double meat or making their order large.
These simple changes in our ordering
experience have created a comfortable
ordering environment that drives up the
ATV and our bottom line.
With the introduction of Mobi2Go kiosk,
we have created a more personalised,
comfortable ordering experience for our
customers and in turn quietly instilled
brand loyalty.
Since the adoption of Mobi2Go’s kiosk in January 2020, we have seen an overall increase in our ATV, overall revenue and a marked increase in our Customer Experience.
We know when customers have control over their own ordering, they are more open to prompts, such as add ons. Our customers walking in the door are not price sensitive, so creating an environment where customers are comfortable and able to increase their order with ease is what we need and that’s exactly what we’ve found with Mobi2Go kiosk.