Kim Sedgwick Records Clerk

Kim Sedgwick3-96 Main Street South, Newmarket Ontario L3Y 3Y7

(905) 235 – [email protected]

Position title: Records Clerk

Dear Human Resources,

I am very interested in the above-noted position that was advertised on the Indeed website. I believe this position would fully utilize the administrative and clerical skills that I have developed over the past 6 years across a diversity of office settings.

From the experiences I have acquired in my employment, and keeping with the posted requirements of the position, I would like to emphasize the following skills that meet the qualifications you’re looking for:

I have developed strong administrative skills organizing, multi tasks in my current role as Administrative Assistant for the Ministry of Community and Social Services.

Learned how to prioritize workflow when faced with various conflicting priorities. In situations where there are conflicting priorities, I will take a proactive approach to solving the problem, by drawing on my knowledge of the Ministry’s priorities, goals and key initiatives. I am able to quickly identify priorities and demanding customer expectations and respond quickly.

I have organized and maintained confidential personnel files. This also included the safekeeping and archiving of the files based on the OPS’ retention schedule. When confidential files needed to be transferred for off-site storage.

Action incoming mail and claim file documents. Locate, allocate and deliver files, mail and documents. Maintain file systems, perform other related duties as assigned or required.

I would be pleased to have the opportunity to attend an interview to discuss how I could contribute to your office. I am confident that I would be an asset to your office; please see my resume below. I can be reached at (905) 235 - 2476 Thank you for your consideration.

Sincerely,

Kim Sedgwick



Summary of Qualifications

A highly motivated and effective Administrative Assistant. Demonstrates excellent organizational and time management skills to consistently meet deadlines. Works well within complex and deadlines-driven environments. Recognized for strong communications skills. Typing speed 50 words per minute.

Work Experience

Administrative Assistant, Altis HR – Staffing Agency February 2015 - present Ministry of Community and Social Services Maintain records and filing system in accordance with standardized procedures Ensure file room was up-to-date with proper labeling (preparing files for archiving) Organize files and archive inactive files accurately Assist staff in locating files within the office as needed Sort, distribute and tracked incoming /outgoing mail for FIPPA requests Create FIPPA request letters, DAU letters, sent to lawyers office, to be faxed, arranged courier services Update excel spreadsheet to keep track of incoming requests with a timeframe manner Provide administrative support such as making photocopies, scanning documents, sending faxes, and printing

material for FIPPA requests, this experience has made me very comfortable with using a wide variety of standard office equipment

Assist and help a visually impaired caseworker, navigating on Social Assistance Management System (SAMS) database

Read incoming faxes and mail to the caseworker on a daily basis Guide caseworker on the Social Assistance Management System (SAMS) database as per instructed by

caseworker Arrange transportation for clients regarding any medical appointments Mail out any Special Diets, or Medical Appointments (MSN) forms for clients Update binder regarding Social Assistance Management System (SAMS) for user guides, resources, policies,

and directives Strong oral and written communication skills and reading skills to receive information and instructions Developed interpersonal skills to deal effectively with others and a strong commitment to and experience

providing customer service excellent Use Microsoft outlook on a daily bases for email correspondences among internal and external clients, staff Experience with common office equipment such as photocopier, facsimile, and scanner Proficient with computer software applications such as MS Office, Excel, MS Outlook, MS Word, MS Power

Point, Office Procedures, Keyboarding 101

Receptionist, Apple One – Staffing Agency September 2014 - January 2015 Ricoh Canada

Scanned all incoming mail and documents in an accurate and efficient manner. Configured scanner to scan profiles to produce clear images. Purge and discard documents as directed.

Filed on a daily basis, moving folders from shelving unit to another, boxing files for offsite storage. Received and registered documents to be entered accordingly in a specific format Maintain numeric claim file storage systems Managed in software packages such as Microsoft Outlook, Word, and Excel



Receptionist, Apple One – Staffing Agency June 2014 - August 2014Apotex Pharmaceuticals

Arranged Inbound/Outbound calls from customers with complaints regarding products from Apotex. Complaints were documented, and transferred to the appropriate correspondence (as required)

Coordinated and returned telephone calls, forward calls to appropriate staff Processed deadlines were achieved in a timely and proactive manner. Gathered relevant information/documentation from clients to upload on their charts Administered general information to client’s inquiries regarding the products from Apotex

Receptionist, Pace Cardiology January 2014 - April 2014 Handled sensitive and confidential information such as patients’ medical files, including ensuring the file room

where confidential information was stored was locked at all times and only accessed by authorized personnel Maintained a clear desk policy to ensure that patient files were secure and not left where patient test results

and information could easily be viewed by others entering the office Demonstrated discretion, including exercising good judgment to ensure the appropriate release of medical

information to authorized personnel Provided excellent, friendly customer service when greeting patients. This included ensuring all patients were

comfortable while waiting for an appointment and accurately directing patients to the medical labs or the medical waiting rooms department when necessary

Addressed issue or complaints with demanding or upset patients, while demonstrating a high level of understanding of their medical and diverse needs

Directed incoming communications and responded to internal requests for information on a timely basis on behalf of all doctors

Resolved conflicts in doctor’s schedules

Administrative Assistant, WRI Group July 2010 - July 2012 Provided excellent customer service to ensure satisfaction Received all incoming calls promptly and consistently in a professional manner Prepared edited reports to insurance adjusters in timely manner via fax, email Scanned all closed files to archives Administered level of accuracy and confidentiality with critical information, documents and files

Education

General Medical Lab Technician/Administrative Diploma, Medix College (2010) OSSD

Documents

Kim Sedgwick Records Clerk