What is EQ? And Why Does it Matter for My Career?

Joni Lindquist

Executive & Career Coach

KHC Wealth Management

What is Emotional Intelligence?

• EQ = ability to recognize emotions in yourself and

others and use this to manage your behavior and

relationships

• It is NOT:

– IQ

– Being “touchy/feely”

– Merely nice to know information

– A single skill

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Why Does EQ Matter?

• It is the single biggest predictor of performance in the

workplace

• EQ accounts for 58% of performance in all types of

jobs

• More than 90% of top performers in leadership

positions possess a high degree of EQ

• Every point increase in EQ adds $1300 to one’s

annual salary

Source: Emotional Intelligence 2.0, Travis Bradberry & Jean Greaves 2

And for Those Who Say, I Don’t Let My

Emotions Show at Work. . .

• Our brains are built to give

emotions the upper hand

• External stimuli passes through

our limbic system, the emotional

hub, before it reaches the

rational portion of our brain

• The stimuli may not make it to

the rational portion if

“highjacked” in the amygdala

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The EQ Quadrants

Personal Competence

Social Competence

What I See… What I Do …

Self -

Awareness

Self

Management

Social

Awareness

Relationship

Management

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The EQ Quadrants

Personal Competence

Social Competence

What I See… What I Do …

Self -

Awareness

Self

Management

Social

Awareness

Relationship

Management

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Personal Competence – “Focus on ME”

Self Awareness

• Deep understanding of one’s

emotions, strengths and

limitations, value and motives

– Self Awareness

– Accurate Self Assessment

– Self Confidence

Self Management

• Ability to control one’s

emotions and manage one’s

feelings

– Emotional Self-Control

– Transparency

– Adaptability

– Initiative

– Optimism

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Social Competence – “Focus on WE”

Social Awareness

• Being attuned to how others

feel in the moment and

responding appropriately

– Attentiveness

– Organizational awareness

– Understanding the meaning

beyond the words

Relationship Management

• Ability to treat people

according to their emotions to

build and maintain

relationships

– Empathy

– Influence

– Developing others

– Teamwork and Collaboration

– Inspirational Leadership

– Service: meeting the needs of

others

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The Lindquist EQ

“THRIVE” Model

• T = Truthfulness Self Awareness

• H = Humility Self Management

• R = Resiliency Self Management

• I = Interest in Others Social Awareness

• V = Value Others Relationship Mgt

• E = Empathy Relationship Mgt

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The Lindquist EQ

“THRIVE” Model

Self Awareness

T = Truthfulness * With oneself

Self Management

H = Humility * It’s not all about me

R = Resiliency * Bounce back

Social Awareness

I = Interest in others • Authentic

• Curiosity

• Read between the lines

Relationship Management

V = Value Others * Respect

E = Empathy * Put yourself in their shoes

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Ready to test your EQ?

1. I know my strengths and weaknesses and know

when they are on display

2. I remain clear headed, calm and controlled in times

of stress

3. I am able to motivate myself to try and try again in

the face of setbacks

4. I am adept at reading people’s feeling by their facial

expressions

5. I show patience to hear other people out

6. I do not try to win every argument

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Are You Thriving?

1. T - I know my strengths and weaknesses and know

when they are on display

2. H - I remain clear headed, calm and controlled in

times of stress

3. R - I am able to motivate myself to try and try again

in the face of setbacks

4. I - I am adept at reading people’s feeling by their

facial expressions

5. V -I show patience to hear other people out

6. E - I do not try to win every argument

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Tactics to Improve Your EQ

• T = Truthfulness

– Feel your emotions physically

– Watch yourself like a hawk

– Keep a journal about your emotions

• H = Humility

– Smile More

– Count to Ten

– Put a mental recharge into your day

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• R = Resiliency

– Ask: “What am I really trying to

accomplish?

– Track setbacks and your response

• I = Interest

– Watch EQ in the movies, model behavior

– Watch body language

– Be Quiet and Observe

Tactics to Improve Your EQ

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Tactics to Improve Your EQ

• V = Value

– Practice active listening; paraphrase

– Take feedback well

– Stop using “why” and “but”

• E = Empathy

– Practice seeing things from their

perspective!

– Recognize others’ feelings: “I know you

are upset….”

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How Can I “THRIVE”?

• Do a Personal Situation Assessment – where am I

now?

– Self- Assessment

– 360 Assessment

• Identify what you’d like to work on

– Build a personal action plan – focus on 2-3 tangible,

practical actions

– Identify supporters and timeframes

• Hire a coach specializing in EQ

• Practice, Practice, Practice

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The EQ THRIVE Toolkit

• Situation Analysis

– The Thrive Self Assessment

– Emotional Intelligence 2.0 Self Assessment

– The Thrive 360 Assessment

• Personal Action Plan

– Identify specific actions

– Monitor – plan, do, check, act

• To Overcome the Hurdles

– Gremlins Worksheet

– Amygdala Highjacking

– Thrive or Survive

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Increase your EQ to:

• Be more effective at work

• Gain control of your emotions and

be happier!

• Build strong and positive relationships

• Handle stress more productively

• Achieve success!

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