Khaled Mohsen Mostafa Kamal Sherif

60 Ahmed Fakhry Street, Nasr City, Cairo, Egypt. Mobile: +2-010-642-62-893 Email: eng0khaled@gmail.com

Personal Information

Date of Birth: November 30th

, 1990 Gender: Male Nationality: Egyptian Place of Birth: Cairo Marital Status: Single International Driving License: Valid till 03.06.2016

Military Status: Completed on the 1st

of March 2014

Career Objective

I am seeking a challenging position within a multinational firm so I can show the efficacy of my skills while I seek to enhance and develop advanced technical skills in this field of Telecommunications. I am ready to learn and gain new experiences and to progress as an individual. My main aim is to show my prospective employer that I respect and am open to any new view points and to give satisfaction in any work that I perform.

Education 2007-2012 Bachelor of Science in (Credit Hours Engineering Program

Communication Systems Department) faculty of Engineering Ain-

Shams University, GPA: 2.48/4.0, Accumulative Grade (Good).

1994- 2007 Badr El Islam Language School with High School grade (96%).

Graduation Project:

Dual SIM Analyzer.

- The project is to count the mobile stations that have more than one SIM (whether 2 or 3 SIMs) for the 3 operators in order to determine the number of real active users, the change in subscribers counts due to promos or new services.

-Tools used: UNIX in shell scripting, MySQL database, Excel, Web programming (PHP), and MatLab. -The project was sponsored by Vodafone Egypt. -Grade: Excellent.

Work Experience

June 2014-Present Network Support Engineer at Orange Business Services, Cairo, Egypt.

- To provide a professional first and second technical point of contact for the customer (DMOFA).

- Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.

- Provide updates as needed to the customer in order to meet performance objectives.

- To perform technical escalations in line with company procedure. - To monitor systems, customer network security and products, and deal with alerts and events as

appropriate. - To liaise and refer issues to correct/relevant entities e.g. Telco team, Expert team and other

Vendors as appropriate. - Document all troubleshooting and case management actions via the electronic management systems.

April-May 2014 Junior IT Engineer at Suez Industrial Development Company (SIDC)

ORASCOM construction subsidiary, Cairo, Egypt. - Understands the issues involved with administering and maintaining corporate infrastructure,

including network connectivity, Internet access, email, etc. - Assists in supporting corporate applications; internal corporate servers, user desktops, etc.

- Assists with basic troubleshooting, backup, and archiving files. - Helps install and improve computer software and network equipment

Summer Trainings

August 2012 Telecom Egypt Data (TE-Data), Enterprise Customer Operations Department.

- That part of a company devoted to the production or delivery of goods and services for the VIP customers, discover the troubleshoot connections and try to solve it by using the best and short way solutions.

August 2011 Telecom Egypt Data (TE-Data), Operations Department (Best Trainee).

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July 2011

-

Where to improve the quality and productivity of enterprises by educating highly capable professional and by discovering, developing, and validating new principles, theory, and methods.

Telecom Egypt (TE), Training program.

Theoretical and practical training the actual workplace (PABX German - Instant stations – the satellite station).

August 2010 Vodafone Egypt a training day, Networks and Security Department.

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July 2010

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Overall view about all networks and security departments inside the company, this is award from "The Annual Conference for Engineering Students" (ACES) this is a Network security “Ethical Hacking” workshop program ending by Conference, powered by RAYA.

Global Telecommunication Technology (GTT), IT and Networks Department.

Overall view about all IT and networks departments inside the company.

General skills

I’m a hard worker, work well under pressure and communicate effectively with all levels, professionally and socially. I’m ready to learn and gain new experiences. Also, I am flexible, accept all comments, respect all points of view, eager and will travel where there is job availability.

Technical Certificates August 2015 Cisco Certified Network Professional Switching (CCNP Switching 300-115). December 2014 Cisco Certified Network Associate (CCNA 200-120). July 2010 Global System for Mobile Communications (GSM).

Language Skills

Arabic: Mother Tongue.

English: Fluent spoken and written.

Spanish: Good knowledge spoken and written (Self-study).

Russian: Basic knowledge spoken (AIESEC Internship).

German:Basic knowledge spoken and written (A1 Level).

Extra-curricular Activities

Sep-Oct 2011

2010-2011

2009-2010

Participated in AIESEC as an International exchange program, delivery of the training for pupils (13-18 year old) at private and public high schools. The training was targeted at development of communication skills,

raising self-confidence, self-awareness and development of the teenager's

potential, in Saint Petersburg, Russia.

Moderator (Trainer) at ACES, This is a Network Design, Voice over IP (VOIP)

and Video Conferencing workshop ending by Conference, powered by Orange

Business Services.

Participated in "The Annual Conference for Engineering Students" (ACES), this is a Network security “Ethical Hacking” workshop program ending by

Conference, powered by RAYA.

Hobbies 2000-2010 Member of basketball team in Army Sporting Club and National Team of Egypt. 2007-2010 Member of basketball university team.

- Outdoor swimming.

- Reading action and historical novels.

.

References Furnished Upon Request

August, 2015

60 Ahmed Fakhry Street

Cairo

Egypt

August, 2015 Dear Sir/Madam, With this letter, I would like to express my interest in working at your company according to your opportunity announcement. I got my Bachelor degree (Graduated) from Ain Shams University (ASU) for year 2012, studying Communication Systems Engineering, Cairo, Egypt. According to your job vacancy, and opportunity announcement, I would like to apply for this position, you specify that you are currently seeking an employee with a very good knowledge of computers and language skills. Through my study time at the university, I have achieved a very good knowledge of International Computer Driving License (ICDL) Microsoft-Office programmes such as: {Word/Access/PowerPoint/Excel/ Windows/Internet}, C, C++, and Assembly programming languages. I have a basic knowledge of Russian, and learning German as well, as I’m a fast language learner. Through my strong organizational skills and my ability to work independently, as well as in team situations, I could support your team well at their daily work. I have sent this letter with my CV since I am very interested in becoming part of your team. I hope to gain experience within your company, also learn about the balance between work and life. My Resume that I have attached to this e-mail, shows my skills and experiences in a greater detail. Also I would like to emphasize that I’m working also at Orange Business Services for one year, where I got verification for all my skills and abilities, for which I possess strong recommendations from several managers at that company. I want to introduce myself to you and I am a hopeful of discussing the possibility of assisting you in your research. I would be pleased to talk with you in person about this. Due to my personal skills and my high motivation, I would be delighted to start my working with your company, thank you for your serious consideration of this application, if you have further questing regarding my application or any concerns related to my visa requirements, please feel free to contact me at any time via my e-mail or the telephone stated in my Resume, as I’m ready for any kind of interviews, and I’m look forward to your positive response. Sincerely, Khaled Sherif