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Khaled Mostafa Abdelhafez

P.O. Box 47117, Riyadh 11552 Kingdom of Saudi Arabia

Tel: +966 11 528 5100

Fax: +966 11 528 5398

Mobile: +966 54 000 960 2

E-mails: m-r-khaled@hotmail.com

khaled.mostafa@hilton.com

Summary

Cluster Sales Executives for two hotels at Riyadh, Double Tree by Hilton Riyadh –Al Muroj Business

Gate & Hilton Garden Inn Riyadh - Olaya, In-charge of Maximizing a hotel's revenues, increasing

occupancy and make profitable from using the hotels’s features; highly motivated with over 6 years

experience of working in business-to-business sales. Experienced in selling a variety of different products

and services. specially hotels and hospitality services to market leading business clients in both Arabic

and English . Able to both work under pressure, apply different sales techniques and strategies when the

situation demands. Have throughout my career constantly surpassed sales targets, won several sales

awards, and experience certificates in sales.

Specialties

Sales Planning

Competitive Analysis

Understanding the Customer needs,

Deals Management,

Costumers Relationships

Consultant and services provider

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Experiences

Cluster Sales Executives at Hilton Hotels Riyadh

Double Tree by Hilton – Al Muroj & Hilton Garden Inn - Olaya

From June 2015

Riyadh – Kingdom of Saudi Arabia

Role:

Responsible for increasing occupancy and make profitable using the hotel features, Gain a deep

understanding of the needs and attitudes of a hotel’s customers. Responsible for build a stable revenue

base and ensure high levels of repeat business by developing strong customer relationships to meet

customer needs, working closely with other hotel staff to ensure customers are satisfied with the facilities

and their time there.

Accountabilities:

1. Determining the potential accounts and gross-profit plans: Forecasting and developing

annual sales quotas for segments and regions;

Implementing sales programs by developing field sales action plans.

2. Implementing sales objectives: Implementing marketing strategies; analyzing trends and

results

Accessing expected sales volume and profit for existing and new products.

3. Customer Relationships: Build a stable revenue base and ensure high levels of repeat

business by developing strong customer relationships. Through customer loyalty program

that rewards customers who book regularly.

4. Achieving Target: Through individual guests or corporate customers who require regular

meeting facilities or accommodation for large numbers of traveling staff or visiting customers

5. Communications: Work closely with other members of the hotel management team to

identify marketing priorities. Review future booking levels to plan dates for promotions to

increase occupancy rates. Work with the event management team to schedule marketing to

attract additional conferences and events. Share the results of customer satisfaction surveys

and customer reviews with the customer service team to enhance standards of customer care.

Marketing and Sales Manager at Executives Hotel Riyadh August 2013 - May 2015

Riyadh – Kingdom of Saudi Arabia

Role:

Accomplishes business development activities by researching, developing marketing opportunities, plans,

implementing sales plans and managing staff.

Accountabilities:

1. Identifies marketing opportunities: Identifying consumer requirements; defining market,

competitor's share, and competitor's strengths and weaknesses; forecasting projected business;

establishing targeted market share.

2. Customer Relationships: Build a stable revenue base and ensure high levels of repeat

business, develop strong customer relationships. Through customer loyalty program that

rewards customers who book regularly.

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3. Accomplishes marketing and sales objectives: Planning, developing, implementing, and

evaluating advertising, merchandising, and trade promotion programs; developing field sales

action plans.

4. Promotion: Developing promotions to increase occupancy during times of the year when

bookings are low. Such as running special events like a gourmet weekends, or offering

incentives such as one night’s extra accommodation when booking for a period, can help to

attract more guests, Consider offering meeting rooms to local businesses for short-term use.

Sales Manager at Ezz Al-Khair Com

February 2013 - August 2013

Riyadh – Kingdom of Saudi Arabia

Role:

Specializing in computer hardware and software. Nature of the business selling company’s’ products,

services to Ministries and Major companies.

Accountabilities:

1. Build Relationship With Ministries: This helped me to compile a list of big customers and the

people responsible within the government sector in Riyadh

2. Achieving Target: By making periodic visits; exploring specific needs; anticipating new

opportunities.

Marketer at Quest international Limited Company

August 2010 – February 2012

Cairo – Egypt

Role:

Direct selling and marketing for six production lines in more than industry properly.

Accountabilities:

1. Marketing products and services to our production lines: Through prospecting people and

invite them to present our products and services.

2. Building Team Work: Conducts analyses for new team member, training them on products and

service, and follow up team results.

3. Lead My Team: By encourage them, follow up them and lead them by example.

Skills & Expertise

Communication skills.

Sales planning and make quantum motivation in my sales results.

Understanding the customer needs.

Negotiation and presentation skills.

Learned how to get the best of myself and others.

People Management.

Consultant and services provider

Prospecting for customers.

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Education

Bachelor's degree, Commerce (Shabin Al-Kom – Egypt)

Faculty of Commerce - Al Munofiya University in 2008

Start & Completion Date: May 2004 / May-2008

GPA / Grade: Accounting / Accepted

Certifications

Communications Skills Certificate (Cairo – Egypt)

Quest International limited Co. Training & Development Center – 2010

Leadership Certificate (Cairo – Egypt)

Quest International limited Co. Training & Development Center - 2011

Experience Certificate 2013 - 2015 (Riyadh – Kingdom of Saudi Arabia)

Executives Hotels Riyadh

The Counselor Salesperson Certificate (EMEA) (Riyadh – Kingdom of Saudi Arabia)

Hilton Worldwide University - Wilson Learning worldwide - May 2016

Negotiating to Yes Certificate (EMEA) (Riyadh – Kingdom of Saudi Arabia)

Hilton Worldwide University - Wilson Learning worldwide - May 2016

Prospecting to Win Certificate (EMEA) (Riyadh – Kingdom of Saudi Arabia)

Hilton Worldwide University - Wilson Learning worldwide - May 2016

Awards & Recognition

Spirit of Care Award (Riyadh – Kingdom of Saudi Arabia)

Hilton Worldwide - May 2016

Heart of Hilton Award (Riyadh – Kingdom of Saudi Arabia)

Hilton Worldwide - May 2016

Note: All references are available upon request

Personal Information:

Birth Date: 01 February 1986 (Age: 30)

Nationality: Egypt

Visa Status: Residency Visa (Transferable)

Marital Status: Single

Driving License Issued From: Saudi Arabia; Egypt

Interests in my spare time

Listen to music.

Chatting & socializing

Playing Snooker.

Driving car and Travelling.

Cooking.