CKF ADDICTION TREATMENT 2019 ANNUAL REPORT

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B o a r d o f D i r e c t o r s

Susan Young, President

Millie Moye, Vice-President

Brenda O’Gorman, Secretary/Treasurer

Jerry Ryan

Alan Jilka

Vicky Bonilla

North McArthur

Klint Spiller

Jim Hughes

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A M e s s a g e F r o m t h e C E O

CKF Addiction Treatment has a long history of serving individuals and families who are desperate for help, hope, and healing. It may take one major incident or it may take years of repeated problems for an individual to seek help for their addiction. Whatever the precipitating factor(s), when an individual is ready for help it is CKF’s commitment to be a resource for quality services. The Board of Directors, management team and staff have spent time recommitting to the values which have guided the work of CKF for over 50 years. These values include an open door, a warm welcome and hope that recovery is possible. CKF’s first program opened in 1967 and was called the Pathfinder. In 2010, to honor CKF’s history and roots as a community-based program, CKF opened the Pathfinder Recovery Center; a drop-in program accessible to any individual, family or community member in need of information about addiction and recovery. Collaboration with healthcare providers has been viewed as a key component in early detection, intervention, and support for those with substance use disorders. CKF has successfully integrated recovery services into acute and primary care settings by collaborating with Salina Regional Health Center, Stormont-Vail, and the Sunflower Health Network (a network of 23 critical care hospitals). In addition, CKF regularly receives inquiries and meets with representatives from acute and primary care facilities who may be interested in pursuing integration services. CKF offers technological solutions to provide access to patients between sessions and to obtain access in frontier and rural parts of the state. This has been done through use of a phone app, telehealth assessments, and telehealth treatment services. CKF has received grants and has built partnerships to aid in expanding this line of treatment. Addiction may take years to develop, and recovery is a lifelong process. It is the goal of CKF Addiction Treatment to provide assistance in identifying patients with an addiction, provide timely access to services, and provide quality treatment for this chronic illness that can have such devastating effects on patients and those around them. Recovery is not something that happens overnight, and CKF Addiction Treatment is here to support patients each step of the way.

Shane Hudson President & CEO

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2 0 1 9 A g e n c y T i m e l i n e o f E v e n t s • Numerous presentations were given throughout the year to promote CKF’s medical

integration efforts and to provide educational information about addiction. • Dennis Hill, a longtime Board member, retired in February.

• CKF held a ribbon cutting and Open House in March to celebrate the opening of CKF’s new facility.

• CKF hired an APRN to manage CKF’s first medical clinic. • CKF held a strategic retreat at the Rolling Hills Zoo.

• CKF expanded its telehealth services by hiring a second Telehealth Assessor. • CKF held it’s annual Recovery Month event in September. Events included a recovery run,

food, live music, educational booths, a dunk tank, an inflatable jump house, and games. • The Junction City office was closed in October.

In addition to state funding from the Kansas Department for Aging & Disability services (KDADS), CKF received the following grants and funding: 1) Salina, Saline County, Abilene, and McPherson Section 888 Special Alcohol Tax Funds 2) Kansas Health Foundation Tobacco Treatment and Recovery in Behavioral Health Initiative (Year 4) 3) Salina Regional Health Center CHIP grant-funding to support CKF’s APRN. 4) Miller Trust-$10,840.83 to purchase 10 wireless tablets, a basketball goal for the patients, and a storage shed. 5) Salina Charities League-$1,500 for upright freezers.

1) Salina Regional Health Center (Year 9)-Assist hospital staff with care coordination or patients with a SUD diagnosis. 2) Stormont Vail Health Care (Year 5)-Provide crisis intervention and treatment for patients with SUD disorders. 3) Community Corrections (Year 7)-Enhance and develop SUD interventions with the 28th Judicial District.

2 0 1 9 C o n t r a c t s

2 0 1 9 F u n d i n g

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Q u a l i t y A s s u r a n c e - P a t i e n t S a t i s f a c t i o n

CKF has quality assurance measures that examine whether or not its programs and practices are

meeting the needs of the patients, employees, and other stakeholders. In 2019 a total of 1,024

patients completed a satisfaction survey. Beginning in 2020, these two surveys will be replaced

by the Patient Experience Survey, which will be completed at every treatment plan

appointment; giving more timely access to the patient’s overall experience. The new survey will

analyze data on the patient’s satisfaction with their clinician, their involvement in their

treatment, and their progress with their ability to handle daily problems and social situations as

a result of treatment.

2019 Summary of Findings 1) Patients are very satisfied with their overall experience at CKF. There are ten questions

on the Admission Survey that ask patients to rate CKF’s performance. The overall average for the ten questions is a 95% satisfaction rating. The Discharge Survey has eleven questions with an overall average satisfaction rating of 96%.

2) One of the outcome targets of the Quality Improvement Committee (QI) is to have 95% of the patients reporting they are satisfied with the length of time from their initial contact to their first appointment (Access to Care Domain). Satisfaction remains high at 93% (2% over last year).

3) On the Discharge Survey, patient satisfaction with treatment outcomes remains very high, and is also monitored by the Quality Improvement (QI) Committee.

a) Progress in Treatment-Ninety-six percent (96%) rated their progress in treatment as “Excellent, Very Good, or Good”; a 2% decrease over last year. Only 14 patients rated their satisfaction as “Fair” or “Poor”. The QI Committee’s target goal is to have 80% of the patients completing the survey report positive life changes as a result of participating in treatment. (Affective Change Domain)

4) Satisfaction with the overall quality of service has remained consistently high over the years. Since

1998, approximately 9,513 patients have been asked to rate their experience at CKF. Most (95%-98%) have rated CKF’s overall quality of service as “Excellent, Very Good, or Good”.

b) Ability to abstain from non-prescribed mood-altering substances-Almost all (97%) of the pa-tients rated satisfaction with their ability to remain abstinent as a result of treatment as “Excellent, Very Good, or Good”. Only eleven patients rated this question as “Fair or Poor”. The QI Committee has an 80% target goal for this survey question, which also measures affec-tive change.

c) Increased support-Ninety-three percent (93%) of the patients reported satisfaction with their level of involvement with AA/NA, church, other support groups, and with non-using friends as a result of treatment. This is the same as 2018 data. The QI Committee’s target goal is for 90% of the patients completing the survey to report involvement in positive support groups. (Behavior Change Domain)

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Q u a l i t y A s s u r a n c e - P a t i e n t O u t c o m e s

In addition to the outcomes measured on the Patient Satisfaction Survey, the Quality Improvement Committee collects data on program evaluation measures to determine if the right people are being served in the right way. This analysis helps management understand which areas of the programs/services may need improvement.

1) Access to Care (Emergent Inquiries) - Three of four patients (75%) were assessed/ referred immediately.

2) Access to Care (Urgent Inquiries) - 94% of the patients presenting with urgent needs were assessed/referred, and/or admitted within 24 hours.

3) Access to Care (Routine Inquiries) - 93% of all patients presenting with a routine need were assessed/referred and/or admitted within 14 days.

4) Retention (Successful Completions) - The goal is to increase the number of patients admitted to treatment services at CKF who successfully complete the program. In 2019, over half of the patients successfully completed their program.

5) Perception of Care - 96% of the patients reported the quality of services was good.

Q u a l i t y A s s u r a n c e - E m p l o y e e S a t i s f a c t i o n

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P r o g r a m s & I n i t i a t i v e s CKF has been providing quality SUD prevention and treatment services since 1967, and offers a

full continuum of psychiatric and addiction services.

1) Assessment & Referral - An assessment, completed by a Licensed Addiction Counselor,

helps sort out issues so that appropriate services can be recommended. The counselor

is qualified to make referrals to any level of care that might be necessary.

2) Outpatient Services

• Individual & Family Counseling

• Level I and Level II Services

• Continuing Care Programs

• Medication Assisted Treatment-In person or via telehealth

3) Residential Services - (30 bed facility)

• Inpatient Treatment-30 bed facility

• Social Detoxification

• Partial Day with Available Room & Board

• Medication-Assisted Withdrawal-In person or via telehealth

4) Pathfinder Recovery Center - The Pathfinder is a community service funded by the

Kansas Department for Aging and Disability Services, 888 Alcohol Tax Funds, contracts

and grants. It is staffed by individuals who have experienced recovery first-hand and is

accessible to any individual, family, or community member who needs information

about addiction, recovery, or support throughout the recovery stages.

5) Medical Integration - CKF has experience working in acute and primary care medical

settings to identify patients who might benefit from addiction treatment and to

seamlessly connect willing patients to treatment resources.

6) Prevention-The Tobacco Use Prevention Coalition - The Tobacco Grant is dedicated to

improving the overall health of Saline County residents by providing access to effective

tobacco prevention, education, and cessation services.

7) Prevention Education - The following educational programs are offered: Alcohol/Drug

Safety Action Projects (ADIS), Youth Education and Safety (YES), Salina Weekend

Intervention Program (SWIP), Batterer’s Intervention Program (BIP), Tobacco Cessation

Classes, and Anger Management groups.

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O f f i c e L o c a t i o n s Salina Office Administration/Inpatient/Outpatient/Pathfinder 617 E. Elm Street Salina, KS 67401 785-825-6224 Abilene Office 306 N. Cedar Abilene, KS 67410 785-263-1328 Junction City Office-closed in October 839 N. Eisenhower Drive Junction City, KS 66441 785-762-3700 McPherson Office 208 S. Main McPherson, KS 67460 620-241-5550 CKF staff in Salina Regional Health Center 400 S. Santa Fe Salina, KS 67401 CKF staff in Stormont-Vail Hospital 1500 SW 10th Avenue Topeka, KS 66604