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Keynote Presentation Dr. Marcus Powe Creativity, Innovation and Enterprise – What Could Possibly Go Wrong? #VDCTLC19 /VETDevelopmentCentre

Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

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Page 1: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Keynote Presentation

Dr. Marcus Powe

Creativity, Innovation and Enterprise –What Could Possibly Go Wrong?

#VDCTLC19 /VETDevelopmentCentre

Page 2: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

www.marcuspowe.com

Page 3: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Creativity, Innovation & Enterprise

What could posibly go wrong?

Page 4: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck
Page 5: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Everyone is doing it !

What does “it” mean?

Page 6: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

• Creativity

Making connections others cannot see

Normal, natural - forgotten

• Innovation

Ideas to reality

What does it look like – do as I do

• Entrepreneurship

Creativity + Innovation

Mindset +Behaviours – celebration of success

Page 7: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Entrepreneurship

A capacity for risk management

not

reckless speculation.

Page 8: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Mindset

The only constant is change.

Page 9: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

The way it really is

We live and operate in an imperfect world.

The market place is chaotic & out of control.

It is in this chaos that uncertainties arise.

It is in this chaos that opportunities arise.

Page 10: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

The way we are taught to think

Things happen,

Things happen for a reason,

This leads to a system where everything fits

therefore,

The world is rational, logical, deterministic and well

ordered!Can you see this?

Page 11: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

• Competition

• Technological change

• Power of mass communication

• Shorter product life cycles

Got innovation?

Page 12: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

• Diffusing innovation accelerating

• Product life cycles compressing

• Information and choices are limitless

Got innovation?

Page 13: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Habit

Fear

Prejudice

Blind Acceptance

Stress

Creativity Blockers

Page 14: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Poor / no time allocation

“Not invented here syndrome”

Poor communication

No recognition

Low / no morale

Real or imagined?

Page 15: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Insecurity

Tribalism

Financial constraints

Politics

Change policy or lack of

No / little risk taking

Innovation Blockers

Page 16: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Bureaucracy & structure

Culture or lack of it

Hierarchy, power & status

Misplaced individuals

Motivational mismanagement

Innovation Blockers

Page 17: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Lets invent something & dominate the market!

Page 18: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

The last two inventions I was really impressed with

Page 19: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck
Page 20: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck
Page 21: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Things can be really simple

Page 22: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Only three ways to compete

Exceptional customer service

Exceptional processes

Exceptional product or service or both

Page 23: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

You only have three things

People

Processes

Product or Service or both

Page 24: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

A customer only needs three choices

One choice – no

Two choices – no

Three choices - yes

Page 25: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

We do not listen

Tell them what are going to talk about

Tell them again

Tell them what you have just told them

3 times!

Page 26: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

So why are things so hard?

Who’s really busy?

Why are things so hard?

What’s holding us back?

Page 27: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

• Regard any new idea from below with suspicion – because

it’s new and it’s from below.

• Insist that people who need your approval to act first go

through several other levels of management to get their

signatures.

Why Should We listen?

Page 28: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

• Ask departments or individuals to challenge and

criticise each others proposals. This saves you the job

of deciding - you just pick the survivor!

• Express your criticisms freely, and withhold your praise.

(It keeps everyone on their toes) Let them know they

can be fired at any time.

Modern leadership

Page 29: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

• Treat identification of problems as signs of failure, to

discourage people from letting you know when

something in their area isn’t working.

• Control everything carefully. Make sure people count

anything that can be counted frequently.

You want creativity?

Page 30: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

• Make decisions to re-organise or change policies in

secret, and spring them on people unexpectedly.

• Make sure that requests for information are fully

justified, and make sure it is not given out to

managers freely.

Transparency

Page 31: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

• “Delegate” to lower-level managers responsibility for

figuring out how to cut back, lay off or otherwise implement

threatening decisions you have made.

• Above all, never forget that you, the higher-ups, already

know everything important about this business

You are leading now

Page 32: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Only some:

• people (High IQ) are creative

• functions of a company are creative

• industries are creative

Creativity:

• cannot be managed

• does not tolerate mistakes

• is not a part of thinking

Myths

Page 33: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

So all you need is this

• Highest level of commitment.

• Best practice and quality.

• The development of new capabilities & original

ideas.

• Measure, celebrate & reward

• Maintain the passion

Page 34: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

So all you need is……..

The latest facilities

Page 35: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Electricity coming soon

Page 36: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Well trained and motivated staff

Page 37: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

I wonder if the wind direction has changed?

Page 38: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Great research and really understanding your customer

Page 39: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Where is the market?

Page 40: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

Luck has little to do with it

Great research

High energy

Fabulous service

Page 41: Keynote Presentation · Well trained and motivated staff. I wonder if the wind direction has changed? Great research and really understanding your customer. Where is the market? Luck

www.marcuspowe.com