Keynote: Mobile Applications! The Huge Market Potential, Do’s and Don'ts By Sam Gulve President, Innovative Vertical Solutions

Keynote: Mobile Applications!

The Huge Market Potential, Do’s and Don'ts

BySam Gulve

President, Innovative Vertical Solutions

Proprietary & Confidential - Innovate Vertical Solutions Pvt. Ltd.

Mobile: Always On


Mobile: Always With You


Mobile: Ubiquitous Signal


Mobile: The 6th Sensory Organ

Every one has it and it has become increasingly affordable and available. No inherent divide along the lines of rich/poor, Literate/illiterate, developed/developing geography, urban/rural etc.PersonalAlways on and always with youUsed in interacting with ones environmentIncreasingly used in everything one does

Best integrated to humanity. No parallel in history


Mobile: The Latest and Greatest Mass Media Channel

7th Mass media channel after Print, Recording, Cinema, Radio, TV and Internet

Some numbers to ponder: World Population: 6.7B Newspaper global circulation: 1.7B TV sets in the world: 1.5B PC’s in the world: 1B+ Internet users in the world: 2B+ Mobile subs: 5.3B (77% of world population, 3.8B in emerging geographies.) Over 90% of world population has a mobile signal available in easy reach. 1.3B Handsets were sold last year This year over 4B sms users would send 8T+ sms’s


Mass Media: India Context


SMS’s still rule the roost


Mobile: Unique Facets

Success of mobile as mass media and its potential in bringing uniquely useful services to consumers stems from,

1. Personal2. Always on3. Always with you4. Built in payment channel5. Available at the point of creative impulse6. Most accurate at measuring its audience7. Only mobile can comprehensively capture the social context of

consumption8. Only mobile can offer augmented reality


Mobility: Uniquely Huge Opportunity

Without rehashing the numbers no matter how we slice it the underlying opportunity is HUGE!!

Before jumping headlong its important to ponder; In the world of Mobility where are the nascent yet potentially large

opportunities? Are there any Do’s and Don’ts that can improve the odds of success?


Where are the nascent yet potentially large opportunities?

Mobile is a “tool” for the masses and tools are used to making “something else” (objective), faster, better and cheaper.

What’s this “something else”? Clues from human “Activity Clock”

Mckinsey study. Broader domains of activities we engage in Slicing by segments. Across segment, portfolio of activity by time and money varies based

on segment characteristics (age, profession, sex, Socio-economic strata, level of education, geography etc.

Characteristics of mobile usage also varies by segment


Activity Domains

Though distribution of domains of activities varies widely across segments, the set of domains is finite.Humans engage in,Earn a living, look for better opportunityRaise childrenTrade and transact (buy/sell)Manage assets/belongingsFind information (satisfy curiosity)Solve problems Communication and socially interactEducate themselvesTake care of health (preventive or remedy)Seek entertainment/amusementSeek spiritual solacePlan and perform tasksComply to laws etc.


So the answer is….


Utility VAS: Nascent and high potential opportunities

Currently VAS dominated by entertainment/leisure Utility VAS covers “necessities” such as Health, Education,

Commerce, Government etc. Each of these domains have extremely large markets Each domain is a complex composite of large number of

consumer centric use cases These are perpetual necessities and not susceptible to “fad

like” market swings. Mobile has the ability and opportunity for intervention to

improve upon the current state of many of these use-cases. Its not too late, the interventions have just begun.


Do’s and Don’ts

Fundamentals of value creation are still same, even in mobility. Take something big and important and make it Faster, Better and Cheaper.

Mobile is not just “another” screen but represents a different usage paradigm. Don’t just “mobify” everything.

To select the most high potential use-cases for intervention look at

Where mobile usage paradigm has distinct advantage over current state of affairs.

Know thy consumers. FMCG like discipline necessary. Domain trumps technology. Understand current use-cases thoroughly. Keep an eye on environmental issues and avoid legally and politically

charged areas.


Do’s and Don’ts continued… Use-cases that are dynamic and require server intervention are

obviously more sticky, have longevity and can demand higher pricing.

Tying up the relevant telecom as well as the domain eco-system is absolutely critical and leads to simplicity and value.

Translating use-case/domain knowledge along with the deeper understanding of the relevant consumer segment into correct manifestation of the application is mandatory for adoption

Emerging geographies are epicenters for utility VAS innovation, so you are in the “right” place

Emerging geographies scream for “simplicity” and ease of use. Emerging geographies still dominated by feature phones and

voice/sms as key bearers…don’t ignore these. Emerging geographies buy a lot of “local” handsets…don’t ignore

these.


Do’s and Don’ts continued… Inherent power of mobility stems from the “mass” effect. Ideal business

models focus on serving large segments of consumers, low per unit pricing, and recurring revenues via subscription or usage based pricing. So don’t ignore middle and bottom of the pyramid (socio-economic and technology).

Discovery remains the biggest challenge. Use domain specific traditional channels to help getting to critical mass

Mobile can yield hugely rich contextual data. By using this innovatively and ethically would lead to ease of use by overcoming small “real-estate” problem and lead to much higher value.

Overall mobile eco-system is headed in the right direction (a lot of tail wind in your sails) in terms of

regulations, alternate payment, general public getting savvier with mobile technology Smarter phones and networks and rapidly increasing adoption of both Increasing affordability


Rich Context!


Summary Mobile is an unprecedented technology that has the potential to

significantly further change the world Huge economic value creation opportunity…could be orders of

magnitude bigger than internet. Emerging geographies the place to be. Mobile represents a different usage paradigm Utility VAS applications the new frontier. Need to focus on domain and consumer segment knowledge Pick important, large use cases where mobile usage paradigm has

inherent advantage in making it “faster, better and cheaper”. Do’s and Don’ts to help improve odds Environment and eco-system providing the tail-wind so the time is

NOW!!


About Me

Not just pontificating but am one of you…putting money where my mouth is.

26+ years in Technology Industry Rich multiple geography experience across entire mobility eco-system Know how the big companies think and do. Thanks to AT&T, Netscape,

Amdocs, Avaya, Spice etc. Prior multiple startup experience…rode the internet wave too Hugely passionate about Mobility. Decided to go back to startup

world… Currently doing a mHealth company. Another on the anvil. Helping many startups and on boards of a few. Contact: [email protected]

TM & © applied for by Innovate Vertical Solutions – All rights reservedProprietary & Confidential - Innovate Vertical Solutions Pvt. Ltd.

HealthHope Our hope for a healthy you

A few words about us

Innovate Vertical Solutions ™


Why Mobile Health? Healthcare services especially in emerging geographies

are woefully inadequate (reach, cost and quality) and getting worse.

Mobile technology and eco system with its unique characteristics (ubiquitous, personal, always on, always with you, vast geographic reach, built in payment channel, highly contextual) has potential to alleviate Healthcare Industry problems.

The opportunity to make a difference and the market size is huge (in billions of dollars)

The mobile health industry, after years of pilots and trials is poised to hit the inflection point.


About IVS Innovate Vertical Solutions (IVS) is a private limited company formed by

seasoned leaders of Telecom and Health Care in India.. Formed after three years of detailed study and research on the health

care needs of a emerging geographies (such as India) and how the unprecedented penetration of Mobility can be leveraged to address the same. Our health related applications are offered under the brand HealthHope.

IVS has tied up with a number of leading healthcare professionals, bodies and facilities. Health care content and services provided by IVS are sourced from and supported by these partners.

IVS focuses on key consumer segments and key health related use-cases and has designed and developed a comprehensive set of useful & sticky health services: For example ask-Doctor, make-appointment, Youth tele-social groups, Support Groups, Talk2Baby™, Care4Baby™, especially 4kids etc.


About IVS IVS’s mobile health services bring quality healthcare to masses in an

affordable, high quality and easy to use manner. We differentiate from potential competitors on the basis of our

comprehensive service portfolio, relevance of our services garnered from deep consumer insights and focus on specific need based user segments, quality of our suppliers and partners and ease of use.

IVS has immediate Reach to 70 million BSNL (Indian PTT) subscribers growing to 480 mill+ as it expands across Operators within the first two years of operation.

HealthHope shortly going live across several operators both in India and in other geographies.


Vision & Mission Statement

We envision a healthier and safer world for all, where irrespective of who the individual is, they have access to reliable, affordable, efficient and interactive access to trusted health related information & services where they need it, when they need it and in the form that they need it in.

We strive to continually leverage emerging technologies such as mobile and communication technologies, key partnerships and innovation in business models to bring better, faster and more efficient/affordable health related services to masses.


Thank you

Documents

Keynote: Mobile Applications! The Huge Market Potential, Do’s and Don'ts By Sam Gulve President, Innovative Vertical Solutions