EMC replication products like Mirrorview/S, Mirrorview/A, SRDF-Synchronous, SRDF- Asynchronous, SRDF Semi Synchronous and SRDF Automated Replication.

Key Responsibilities:

o Provide storage administration for EMC Clariion and EMC Symmetrix-DMX Storage frames.o Monitoring the SAN environment with EMC Control Center and Navisphere Manager.o Co-ordinating with vendor(EMC) for hardware replacementso Performing the WWN Zoning using Connectrix Managero Symmetrix Storage provisioning. Create the meta luns from the available hypers Map the luns to FA ports Check for available address list in the FA ports Mask the luns to the hosto Installation and Administration of EMC Power Path softwareo Deallocation of storage space (Clariion and Symmetrix-DMX)

Organization : Wipro Technologies, ChennaiDuration : Sep 05– Feb 09Role : Senior Systems Engineer

Key Responsibilities in Project: 1

o Monitoring of the EMC SAN environment and co-coordinating with the vendor to resolve the issue

o Storage Administration of EMC Clariion and EMC Symmetrix-DMX frameso Performing the Zoning using Connectrix Managero Allocating luns from Clariion and Symmetrix storage o Installation of HBA Drivers and EMC power path software in the hosto Reclaiming the storage space (Clariion and Symmetrix-DMX) from the decommissioned

serverso Have done host based heterogeneous migration

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Key Responsibilities:

o Provide storage administration for EMC Clariion and Symmetrix-DMX3, DMX 4.o Monitoring the SAN environment with EMC Control Center and Navisphere Manager.o Coordinating with vendor (EMC) for hardware replacementso Performing the WWN Zoning using Brocade Web based GUI & CLI.o Symmetrix Storage provisioning. Create the Meta luns from the available hypers Map the luns to FA ports Check for available address list in the FA ports Mask the luns to the hosto Installation and Administration of HBA Drivers and EMC Power Path softwareo Deallocation of storage space (Clariion and Symmetrix-DMX)o Have done host based heterogeneous migrationo Monitoring of the EMC SAN environment and co-coordinating with the vendor to resolve the

issue

o Managing a team of 13 members and provide technical assistance to them to solve the Cus-tomers computer hardware issue in timely manner

o Providing Technical Resolutions for Computer hardware issues and Windows operating system problems

o Resolve issues proactively, Timely response to customer requests, thereby ensuring Client satisfaction

o Provide technical guidance to the team, Timely escalation / Status updates, and Foresee is -sues & take timely action, and expedite issues as and when required.

o Participate in work product enhancement reviews, project monitoring reviews, project per-formance analysis etc.

o Log effort, support and defect data in real time for analysis of trends and detection of any particular outage.

o Technical guidance to new recruits and team, Identify technical training requirements and tracking development needs of newer team members.

o Also ensure Team activity with all responsibilities during the absence of Tech Lead.o Preparing RCA’s.

SKILLS OUTLINE Operating System Working knowledge on Windows and Solaris

Storage Application Navisphere Manager, EMC Control Center and Solution Enabler 7.0.

Storage Box/Unit Support EMC Clariion and Symmetrix DMX2, DMX3, DMX4.

Switches Brocade, McData, and Connectrix Switches.

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Storage Infrastructure of customer:150 DMX boxes, 20 VMAX boxes, 250 Mcdata Switches, 32 Brocade switches, 30 Clariion Boxes, 15 IBM-ESS Boxes, 4 IBM DS-8K Boxes, 22 NAS boxes, 6 Centerra boxes

Responsibilities in IBM INDIA

Administration of multiple SAN/NAS Storage Arrays (EMC) and Fabrics (McData & Bro-cade).

Cabling and connecting servers to SAN. Creating Zone Configuration, Adding and Removing Zones from Zone Configura-

tion. Configuring CIFS shares and NFS mountpoints on NAS. Performing lun management, metaluns, raid groups, storage groups and hypers. Managing storage allocations for AIX platforms, VIO and windows servers. Designing and configuring disk data replication mechanisms. Managing and monitoring SAN performance and capacity. Managing SAN hardware and software upgrades and break/fix activities. Manage relationship with SAN vendor EMC, provide support for production SAN

issues. Interacting with customers to define requirements, develop and deliver solutions. Monitoring and analyzing performance statistics to produce recommendations for the

environment. Participating in on-call rotation for support of a 24x7 environment. Providing input into operational best practices and suggest improvements to the existing

environment. Implementing, and supporting highly available Storage environments including array-to-

array replication (SRDF), snapshots (TimeFinder). Experience in providing technical guidance and training to more junior staff. Providing Tier 3 support for the Storage environment interfacing with senior level vendor

support personnel (EMC) and other IT staff and driving resolution.

Implementing hardware, firmware and software upgrades and patches to main-tain technology currency.

Actively involved in Migration and Decommission Activities on Storage. Configuration planning/implementing of new storage refreshes projects.

Advanced level position into production support of the distributed storage and backup services (Focal for KP HealthConnect™ Environment which is a mission critical applica-tion).

Performing storage (SAN) and backup (TSM backup and recovery) provisioning, configuration, maintenance, resource management, reporting and troubleshoot-ing.

Implementing changes and remediates problems and vulnerabilities to meet the needs of customers while maintaining a stable environment

Played key role in increasing backup success rate and reliability to more than 98% overall, with typical rate of more than 99% on daily to weekly basis.

Coordination for migration of the data mover server of different TSM servers. It involved movement of all the scripts of the Clone (creation, activation), snap ( creation, activation and termination), backup scripts created with the involve-ment of EMC and the customer and then installation of TSM agents.

Maintain 18PB of storage space and over 4000 san switch ports on equipment in 30+ KP

regional facilities. Co-coordinating with Onsite Engineer for any Hardware failures and Microcode upgrades. Remote Management of Enterprise Fabric Manager to Manage Multiple SAN Switches

( Brocade and Mcdata ) Upgrading Firmware for Mcdata & Brocade Switches & Directors. Performing incident, problem and changing management functions for all data centers. Configuring/Troubleshooting the multi path. Supporting large complex 5 data center production environment. Providing leadership in Customer initiatives by employing IBM best practices. Day to day interaction with vendors for problem resolution and with Systems Administra-

tors for storage requests and problem diagnosing. Working with customers to understand requirements, plan design, configuration and in-

tegration of storage array into SAN fabric and ensuring that all HealthConnect™ users’ needs are met in regards to all storage related activities.

Manage and resolve problems identified by sys admins or monitoring software Work (Tivoli) with change and problem management tools (Remedy) Hardware /software fault detection and vendor liaison Liaise with customer accounts as required

Actively and pre-emotively determining possible faults and causes by the execution of pre-determined health and operational checks.

Handling Sev 1/Sev 2 tickets and Data Loss and Data Unavailable issues.

Technical Skill Set

Extensive knowledge in administration in Storage Area Networks (SAN). Assisted in providing 7-day, 24-hour storage and administration and technology support

for SAN storage, SAN fabric.

Configuration and administration of EMC PowerPath software for redundant path failover and recovery.

Gathering Host environment issues using EMC Reports and EMCGrab to resolve host re-lated issues on the San network.

Troubleshooting the SAN connectivity on different Operating Systems like AIX, VIO and Windows.

Configured Zoning on Brocade and Mcdata switches. Storage provisioning on high end storage sub systems EMC V-MAX, DMX, CLARiiON. Has worked on EMC Symmetrix CLI ( Solutions Enabler ), EMC Control Centre ( ECC )

Navisphere Manager. Managing the NAS Backend Storage with EMC Clariion and DMX through Celera Man-

ager and CLI. Proficient with viewing Symmetrix configuration data using Solutions Enabler and ECC. Has exposure to EMC Timefinder and SRDF environments. Proficient in BCV sync / split processes and RDF1 RDF2 sync / split. Has exposure to viewing Clarion and Symmetrix / DMX errors and hardware failures. Comfortable in opening cases with EMC and driving them to closure. Good knowledge in storage procedures and documentation. Good understanding of storage architecture Operating system command exposure (AIX and Wintel for limited administration pur-

poses). In position to get in-depth knowledge of the firms complex infrastructure environment. Co-ordinated with Onsite Engineer for any Hardware failures and Microcode upgrades.

Soft Skills

Have excellent team working skills balanced with ability to work alone and a positive attitude.

Ability to quickly assimilate technical and non-technical information. Fluency in English is mandatory, both written and verbal. Desire to obtain formal certification in product set supported. Good communication skills to manage global customers.

Products

EMC2: Solutions Enabler/SYMCLI, Powerpath, EMC2 Control Center (ECC), Symmetrix Management Console (SMC), Symmetrix Remote Data Facility (SRDF), TimeFinder, Navisphere, Celera Manager.

Brocade: web tool and CLI. McData: Connectrix Manager. NetApp: Data Fabric Manager (DFM).

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