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8/3/2019 Kevin Hayes
1/13
Accelerating workforce developmentthrough the facilitation of informal and
social learning opportunities
Kevin HayesGlobal Head of Knowledge and Learning
Brightstar Corporation
8/3/2019 Kevin Hayes
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Brightstar
Brightstar is a leading global services company focused on enhancing the performance
and profitability of the key participants in the connected devices value chain.
We are a global organization with a local presence in 51 countries and territories on six
continents. We work with key players in the wireless industry including leading
manufacturers, operators, retailers and enterprises.
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Workforce Development Goal
Each time Brightstar does anything more than once, the next time we do it will be
done better, because weve learnt from the last time and that experience is availableglobally at the moment and place of need.
Sharing knowledge between Global & Regional teams to enable consistency in
formats and approaches
Publishing and delivering required business knowledge at the moment and place of
need
Supporting a corporate culture based on knowledge sharing.
Providing ongoing and effective engagement with Global Subject Matter Experts
and Regional teams
Identifying, codifying and publishing Best & Leading Practices in support of businessexecution across the entire business lifecycle
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What Individuals & Teams Need
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Collaborate and tap
expertise effectively
Effective information
accessibility and
quality assurance
Delivery of what I need
to know
Strong and Consistent
Knowledge
Management practices
the Learning
Organisation
Strengthen
person to
person
knowledge
transfer ability
Assure the
efficient
findability
of knowledge
critical to
effective
businessexecution
Anticipate,
define,
document.
Collate,
categorize
and
communicate
needed
information
Strengthen
knowledge
capture and
re-use
practices
8/3/2019 Kevin Hayes
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The Importance of Social Learning
What is in books, this is not true wisdom, but its
semblance.
Written words seem to talk to you as though they wereintelligent, but if you ask them anything...they go on
telling you the same thing for ever.
Plato
The Phaedrus (Greek: )
Written by Plato, is a dialogue between Plato'smain protagonist, Socrates, and Phaedrus, an interlocutor in severaldialogues.
The Phaedrus was presumably composed around 370 BC
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Our Platforms
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fusion
SharePoint
ORBIT
Innovation
Academy
Work Spaces
SkillSoft
Books 24x7
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What kind of environment
fosters the development ofgood ideas?
What are Social LearningOpportunities?
"Where Good Ideas Come From"
Steven Berlin Johnson
The adjacent possible (as systems develop, more becomes possible)
Liquid networks (social networks, collaboration & communication)
The slow hunch (it takes time)
Serendipity (fortune favors the connected organization)
Error (unexpected results)
Exaption (adaption)
Platforms (amplification)
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Brightstar Innovation Academy
The Innovation Academy is a platform designed to nurture a culture of innovation
participators, collaborators and educators in businesses that are focused on sustained
growth.
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Innovation
Academy
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Grouping ofIdeas
Limited Votes
Moderation
Steering
committee and
definedinnovation
workflow
process
8/3/2019 Kevin Hayes
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The adjacent possible (as
systems develop, more
becomes possible)
Liquid networks (social
networks, collaboration &
communication)
The slow hunch (it takes
time)
Serendipity (fortune favors
the connected organization)
Error (unexpected results)
Exaption (adaption)
Platforms (amplification)
Innovation
Academy
This isnt innovation
Silly ideas
More moderation
Stupid competitions
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Lessons LearntYou need a process!
1. New
2. Under Review
3. Started
4. Planned
5. Declined
6. Completed
You need sponsorship
You need engagement across and throughout the organisation
You need credible systems
You need committment in time and resources.
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Questions & Discussion
Kevin Hayes
Global Head of Knowledge and Learning
Brightstar Corporation
www.brightstarcorp.com