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Kevin CampbellAutomotive Engineer
City of ChicagoDepartment of Fleet Management
IMPROVING CUSTOMER SATISFACTION BY
REDUCING FLEET SIZE
CITY OF CHICAGO OVERVIEW
• INCORPORATED IN 1837
• 237 SQUARE MILE AREA
• 50 WARDS
• 2.7 MILLION POPULATION (3RD LARGEST IN US)
• $3.3 BILLION ANNUAL BUDGET
CHICAGO BUDGET VISUALIZATION
S&S - REFUSE / RECYCLING – 582 Units
S&S - SNOW REMOVAL – 330 UNITS
S&S - STREET SWEEPING - 105 UNITS
POLICE DEPARTMENT – 3,400 UNITS
FIRE ENGINE PUMPERS – 124 UNITS
FIRE LADDER TRUCKS – 76 UNITS
FIRE TOWERS – 14 UNITS
AMBULANCES – 117 UNITS
DEPARTMENT OF AVIATION – 862 Units
WATER MANAGEMENT - 795 Units
CHICAGO PARK DISTRICT – 407 Units
CHICAGO TRANSIT AUTHORITY(NON-REVENUE)
SHOP LOCATIONS
650+ EMPLOYEES
11,500 UNITS
REFUSE TRUCK FLEET 2000-2011
466 483 485 500 494527 522 534
559584
534
0
100
200
300
400
500
600
#
OF
VE
HIC
LE
S
UTILIZATION REPORT
LIGHT DUTY VEHICLES (NON-EMERGENCY) 2007-2011
958923
820855
790
0
100
200
300
400
500
600
700
800
900
1000
#
OF
VE
HIC
LE
S
CAR SHARING
CAR SHARING SPECIFICATION
CAR SHARING COSTS
KEYS TO CAR SHARING SUCCESS
• Make sure all startup and operational costs are included in your budget BEFORE you initiate the program
• Do not pass any costs on to your customers– Sign up fees– Usage fees
• Focus on occasional use applications
• Reduce your fleet size to accomplish savings
ZIPCAR CITY COVERAGE
TYPICAL CAR POOLING LOCATION
FLEX FLEET CARD
FLEX FLEET RESERVAIONS
GOV’T AGENCIES USING CAR POOLING
City of Chicago“Chicago FlexFleet”
50 vehicles (goal of 100)
Washington, DC“DC Fleet Share”
78 vehicles (and growing)
General Services Administration
City of Wilmington, DE
Santa Cruz County, CA
University of CA, Irvine“ZEV·NET”
Fleet HQ – 1685 N. Throop St.
NORTH & THROOP FLEX FLEET
North & Throop FlexFleet Utilization
FAMILY AND SUPPORT SERVICES
CORE MISSION: SENIOR, HOMELESS, YOUTH AND FAMILY
PROGRAMS
TARGETED LOCATIONS (2):1615 W. CHICAGO (6 TWELVE PASSENGER VANS)
DEPLOYED JUNE 2011 – RETURNED 2 RENTALS
10 S. KEDZIE (18 TWELVE PASSENGER VANS)
ANTICIPATED DEPLOYMENT FALL 2011
Mayor Daley’s Last Day in OfficeMay 13, 2011
DOWNTOWN FLEXFLEET
“BATCAVE”
CITY VS. PUBLIC USAGE PATTERNS
0
10
20
30
40
50
60
70
80
90
MON TUE WED THU FRI SAT SUN
% U
TIL
IZA
TIO
N
CITY
PUBLIC
TOTAL
DOWNTOWN FLEX FLEET
GROWTH IN CAR SHARING MEMBERSHIP
50011,000
79,000
349,000
605,000
2000 2003 2006 2009 today
GOV’T AGENCIES USING CAR SHARING
EPA (Seattle)
City of Chicago
City of Pittsburgh
NY DOT
City of San Francisco
City of Sacramento
Portland Development Council
City of Portland
City of Philadelphia
Washington DC
State of Illinois
CAR SHARING LOCATIONS IN THE U.S.
NON-EMERGENCY LDVs - 2006
Category Code Description (Unit) Count Age (Years)More Than7 Years Old
AUTOMOBILE, GENERAL PURPOSE 101 5.9 37
PICK-UP TRUCK 143 7.7 54
SPORT UTILITY VEHICLE 232 6.0 54
VAN, CARGO 268 8.2 172
VAN, PASSENGER 242 6.9 108
986 7.0 425
935
756631
506381
256 256 256
46
100
100
100
100
100 100 100
125
125250
250
250 250 250
0
200
400
600
800
1000
1200
2010 2011 2012 2013 2014 2015 2016 2017
YEAR
#
OF
VE
HIC
LE
S
LEASED
POOL
ASSIGNED
NON-EMERGENCY LDV - COUNTS
NON-EMERGENCY LDV - COSTS
$6,1
35
$4,3
99
$3,7
61
$3,2
42
$2,5
82
$1,8
95
$1,8
95
$1,8
95
$302
$582
$596
$641
$678
$740 $740 $740
$1
,17
2
$1
,17
2
$2
,34
4
$2
,34
4
$2
,34
4
$2
,34
4
$2
,34
4
$0
$1,000
$2,000
$3,000
$4,000
$5,000
$6,000
$7,000
2010 2011 2012 2013 2014 2015 2016 2017
YEAR
CO
ST
($0
00)
LEASED
POOL
ASSIGNED
GOVERNMENT AGENCIES WITH LEASED VEHICLE FLEETS
CHICAGO BUDGET LINE ITEMS2011 VS. 2010
2011 2010
LIGHT DUTY VEHICLE SERVICE LOT
VICIOUS CYCLE OF FLEET MISMANAGEMENT
DELAY VEHICLEPURCHASES
KEEP RUNNINGOLD VEHICLES
SPEND TOOMUCH $ ON
REPAIRS
RUN OUT OF $
4-STEP VEHICLE REDUCTION PROGRAM
• Step 1: Right Size Your Fleet (Goal: Remove Vehicles with Less than 50% of Average Utilization);
• Step 2: Replace Occasional Use Vehicles with a Car Sharing Program; Remove Excess Vehicles to Encourage Use (Goal: target drivers with less than 14 Hours Usage Per Week);
• Step 3: Create Vehicle Pools in Areas or Vehicle Types not well served by Car Sharing; Remove Excess Vehicles to Increase Unit Utilization (Goal: 80%+ vehicle utilization M-F 8am-5pm);
• Step 4: Lease vehicles to displace remaining units that are Beyond Economic Life (Goal: 5 Year Replacement Cycle)
≠
The “Death and Taxes” of Modern-Day Municipal Fleet Management
• IF YOU DON’T PROACTIVELY MAKE COST-SAVING CHANGES NOW, SOMEONE WILL COME IN AND MAKE THEM FOR YOU
• THERE IS ALWAYS ROOM FOR IMPROVEMENT
DR. CHARLES STEINMETZ
ALTERNATING CURRENT GENERATOR
X
INVOICE FOR REPAIR OF MACHINERYTOTAL DUE: $10,000
ITEMIZATION:- Making an x with a piece of Chalk: $1
- Knowing where make the X: $9,999
Thank You for your attention!
Kevin Campbell
Automotive Engineer
City of Chicago
Department of Fleet Management
1685 N. Throop Street
Chicago, IL 60642
(312) 744-5228 Office
(312) 907-5950 Mobile
