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Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, [email protected] Cisco Academy Main Contact

Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, [email protected]@treca.org Cisco Academy

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Page 1: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Kentucky 2010 CTE Summer Program

BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting

Elaine Horn, [email protected] Academy Main Contact

Page 2: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting

BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting

Session length: • 90 minutes

Target audience: • Anyone who wants to learn about home

networking

Session description: • Our classrooms and homes are no longer complete without an

Internet connection. This session will discuss general networking concepts that could be taught in any class. It will equip teachers with skills to troubleshoot simple Internet problems. Terminology needed to understand buying home networking gear including wireless gear will be defined and activities for teaching computer networking will also be shared.

Page 3: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Need for…Internet Service Provider (ISP)

Need for…Internet Service Provider (ISP)

• Company that provides the connections and support to access the Internet.

• Can also provide additional services such as Email and web hosting.

• No one gets on the Internet without a host computer, and no one gets on the Internet without going through an ISP.

• Teach your students to be wise consumers!

• Company that provides the connections and support to access the Internet.

• Can also provide additional services such as Email and web hosting.

• No one gets on the Internet without a host computer, and no one gets on the Internet without going through an ISP.

• Teach your students to be wise consumers!

Page 4: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

HOME INTERNET CONNECTIONSChoices to be made -

HOME INTERNET CONNECTIONSChoices to be made -

First decide on type of network technology usedto make connections to the “Internet Cloud”

Page 5: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

HOME INTERNET CONNECTIONSISP Choices

HOME INTERNET CONNECTIONSISP Choices

http://isp1.us/state/kentucky/

Security, storage and email accounts

24/7 support, email, web space

Page 6: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

HOME INTERNET CONNECTIONSISP Choices

HOME INTERNET CONNECTIONSISP Choices

http://isp1.us/state/kentucky/

Speed = 12Mbps, Speed, Photo Center, Games

Speed = 7Mbps +, Security, Email

Page 7: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

HOME INTERNET CONNECTIONSISP Choices

HOME INTERNET CONNECTIONSISP Choices

http://isp1.us/find/

Costs can vary greatly from company to company!

Page 8: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Considerations when choosing an ISPConsiderations when choosing an ISP

Page 9: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Considerations when choosing an ISPConsiderations when choosing an ISP

Services:

NEED FOR SPEEDReliabilitySecurityEmail AccountsStorage SpaceSupport

Page 10: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Need For SpeedNeed For Speed

Page 11: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Prices Dependent On ServicesPrices Dependent On Services

Page 12: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

SPEED TEST terms!SPEED TEST terms!

• Download Speed: The speed at which data is sent from the testing server to your computer.

• Upload Speed: The speed at which data is sent from your computer to the testing server.

• Latency: The time it takes for data to be sent from your computer to the testing server and back (the "round trip time").

• Jitter: The variability in the delay between your computer and the testing server.

Page 13: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

SPEED TEST!SPEED TEST!Dslreports.com Speed Tests

Page 14: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

http://reviews.cnet.com/

internet-speed-test/

Page 15: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

SPEED TEST!SPEED TEST!

• http://video.about.com/compnetworking/Cable-Versus-DSL.htm

Page 16: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

HOME INTERNET CONNECTIONSEquipment to be purchased

HOME INTERNET CONNECTIONSEquipment to be purchased

Page 17: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

HOME INTERNET CONNECTIONSEquipment to be purchased

HOME INTERNET CONNECTIONSEquipment to be purchased

Page 18: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

• Modems: – use modems to send and receive

information over telephone or cable lines

• Network cables (Ethernet): – connect computers to each other

and to other related hardware, such as hubs and routers

– for normal connections, straight-through cables needed

– RJ45 end

DefinitionsDefinitions

Page 19: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

• Network adapters– also called network interface cards, or NICs – connect computers to a network so that they

can communicate– network adapter can be connected to the

USB port on your computer or installed inside – support different speeds –

• Ethernet – 10 Mbps• Fast Ethernet - 100 Mbps• Gigabit Ethernet peak performance up to

1000 Mbps– in new computers, NICs are pre-installed by

the manufacturer and show a speed rating which suggests the general performance of the unit

DefinitionsDefinitions

RJ45 vs RJ11RJ45 vs RJ11

Page 20: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

DefinitionsDefinitions

NETWORK ADAPTERS!

Page 21: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

• Access Point– connects wireless clients to a wired network – sends out wireless signals– If you want to connect your computers wirelessly and you have a router that

provides wireless capability, you don't need an access point– must plug an access point into a router or a modem with a built-in router or

buy an ISR• Hubs/Switches

– connect two or more computers to an Ethernet network. – a switch costs a little more than a hub, but it speeds up the transfer rate of

information• Router

– enable computers to communicate and they can pass information between two networks—such as between your home network and the Internet

– capability to direct network traffic is what gives the router its name– can be wired or wireless– typically provide built-in security, such as a firewall

DefinitionsDefinitions

Page 22: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Integrated Services Router (ISR) - Provide functionality of a switch, router, wireless access point in one device

HOME INTERNET CONNECTIONSEquipment to be purchased -

HOME INTERNET CONNECTIONSEquipment to be purchased -

Page 23: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy
Page 24: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy
Page 25: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy
Page 26: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Need for IPNeed for IP

DHCP Server – hands out IP address

Page 27: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy
Page 28: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Services - ApplicationsServices - Applications

Page 29: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Services - ApplicationsServices - Applications

Page 30: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy
Page 31: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

• Check the physical layer

TroubleshootingTroubleshooting

Page 32: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

• Check the physical layer

TroubleshootingTroubleshooting

Page 33: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

• http://video.about.com/compnetworking/Wireless-Network-Setup.htm

Video – Home Connections - WirelessVideo – Home Connections - Wireless

Page 34: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

802.11a – 5 GHz RF Spectrum•transfers data at a maximum rate of 54 megabits per second (Mbps). Downloading a 10 megabyte (MB) photo from the Internet under optimal conditions takes about 1.5 seconds.

802.11b – 2.4 GHz Spectrum•transfers data at a maximum rate of 11 Mbps. Downloading a 10 megabyte (MB) photo from the Internet under optimal conditions takes about 7 seconds.

802.11g – 2.4 GHz Spectrum•transfers data at a maximum rate of 54 Mbps. Downloading a 10 megabyte (MB) photo from the Internet under optimal conditions takes about 1.5 seconds.

802.11n – NEWEST - 2.4 GHz (backwards compatible with g and b)•depending upon the number of data streams the hardware supports, 802.11n can theoretically transmit data at up to 150 Mbps, 300 Mbps, 450 Mbps, or 600 Mbps.

Wireless StandardsWireless Standards

Page 35: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

NoteThe transfer times listed are under ideal conditions. They aren't necessarily achievable under normal circumstances because of differences in hardware, web servers, network traffic conditions, and so on.

•Wireless is often slower than a wired connection.

•Wireless can be affected by interference from things such as walls, large metal objects, and pipes. Also, many cordless phones and microwave ovens can interfere with wireless networks when they're in use.

•Wireless networks are typically about half as fast as their rated speed under all but ideal conditions.

Wireless CautionWireless Caution

Page 36: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Wireless StandardsWireless Standards

Page 37: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Wireless SecurityWireless Security

Page 38: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

• Service Set Identifier (SSID) – – used to tell wireless devices which WLAN they

belong to and with which other devices they communicate

– case-sensitive– do not use defaults– do not broadcast

Wireless SecurityWireless Security

Page 39: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy
Page 40: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy
Page 41: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy
Page 42: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy
Page 43: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

• The program can come in handy if you are using a WLAN and you don't have signal or it is not working properly.

• NetStumbler is a tool for Windows that allows you to detect Wireless Local Area Networks (WLANs) using 802.11b, 802.11a, 802.11g and 802.11n.

• Here are some key features of "NetStumbler”:• Verify that your network is set up the way you intended.• Find locations with poor coverage in your WLAN.• Detect other networks that might be causing interference with

your network.• Detect unauthorized "rogue" access points in your workplace.• Help aim directional antennas for long-haul WLAN links.• Use it recreationally for WarDriving.

Page 44: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Since there are no distinct boundaries on a wireless network, and all traffic is transmitted through the air, it is easy for an attacker to intercept, or sniff the wireless frames. Encryption is the process of transforming data so that even if it is intercepted it is unusable.

SAY NO TO - Wired Equivalency Protocol (WEP) encryption

USE Wi-Fi Protected Access (WPA) encryption! USE Wi-Fi Protected Access (WPA) encryption!

Page 45: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Secure the ACCESS POINTSecure the ACCESS POINT

Page 46: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

TROUBLESHOOTING!TROUBLESHOOTING!

• Sample Diagrams of Home Networks

Page 47: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Effective network security comes from a combination of products and services. SECURE YOUR PC!

Effective network security comes from a combination of products and services. SECURE YOUR PC!

Page 48: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Effective network security comes from a combination of products and services. SECURE YOUR PC!

Effective network security comes from a combination of products and services. SECURE YOUR PC!

• Keep PC Firewall ON!

• Run an AntiVirus software!

• Run Spyware/Malware software!

• Malware, short for malicious software, is software designed to infiltrate a computer system without the owner's informed consent. The term "computer virus" is sometimes used as a catch-all phrase to include all types of malware, including true viruses.

• Software is considered to be malware based on the perceived intent of the creator rather than any particular features. Malware includes computer viruses, worms, trojan horses, spyware, dishonest adware, crimeware, most rootkits, and other malicious and unwanted software.

• Spyware, software that secretly gathers information about a person or organization. Any malicious software that is designed to take partial or full control of a computer's operation without the knowledge of its user.

Page 49: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

TROUBLESHOOTING!TROUBLESHOOTING!

Page 50: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy
Page 51: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

• A number of software utility programs are available that can help identify network problems. Most of these utilities are provided by the operating system as command line interface (CLI) commands. The syntax for the commands may vary between operating systems.

• Some of the available utilities include:– ipconfig - Displays IP configuration information– ping - Tests connections to other IP hosts– tracert - Displays route taken to destination– netstat - Displays network connections– nslookup - Directly queries the name server for information on a

destination domain

TROUBLESHOOTING!TROUBLESHOOTING!

Page 52: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

• ipconfig - Displays IP configuration information

• IP addresses of 169.254.x.y means that your computer could not reach your DHCP servers to be assigned an address

• IP address of 127.x.x.x is a loopback address

TROUBLESHOOTING!TROUBLESHOOTING!

Page 53: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

TROUBLESHOOTING!TROUBLESHOOTING!

Page 54: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Sample DiagramsSample Diagrams

Page 55: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Need an ISP (Internet Service Provider)THE CLOUD!

Page 56: Kentucky 2010 CTE Summer Program BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting Elaine Horn, elaine@treca.orgelaine@treca.org Cisco Academy

Kentucky 2010 CTE Summer Program

BASIC COMPUTER “HOME” NETWORKING – Teaching and Troubleshooting

Elaine Horn, [email protected] Academy Main Contact