Kenny Ross Automotive Digital Advertising Recommendations

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Presented:August 11,August 11, 20092009

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Ralph Paglia

    Director Digital MarketingADP Dealer Services

    20+ year automotive industry leader in Digital

    Marketing, Advertising, Lead Management and

    dealership CRM process design and execution.

    Executed Digital Marketing strategy that generated

    144,000+ leads to single-point Chevy dealer in 2 years.

    Built dealer team that sold 4,000+ Vehicles to Web Leads in 2006.

    Worked with Ford in 2007 to develop first Tier 3 Digital Advertising program

    providing dealers with geotargeted Tier 1 marketing assets

    Managed first retail automotive Behavioral Targeting Digital Ad pilot program

    while at Courtesy Chevrolet in 2005, 2006 and 2007 Started generating Internet leads in 1988 using CompuServe ISP access

    and vehicle listings on defense contractor BBSs in SoCal

    Internet Sales & Marketing Consultant to Ford, Mercedes-Benz, GM, Honda,

    Toyota, Mercedes-Benz, Hyundai and over 200 dealers.

    Piloted the ADP Social Marketing & Reputation Management Solution

    Cell: 505.301.6369 [email protected] www.ADMPC.com

    Kenny Ross Auto Group Digital Marketing

    Online Advertising Strategy

    Kenny Ross Auto Group Digital Marketing

    Online Advertising Strategy

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    Display Advertising Impact on SearchDisplay Advertising Impact on Search

    Digital Advertising Measurability & Marketing Insights Gained

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

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    Display Advertising Impact on SearchDisplay Advertising Impact on Search

    REPORT METHODOLOGYREPORT METHODOLOGY

    Research leveraged 12 months of proprietary Specific Media

    Advertising Effectiveness data backed by comScore

    Scientifically Validated Utilized Control vs. Test Group

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    KEY TAKEAWAYS:

    Display advertising has an impact on both paid and organic searches

    and clicks

    Consumers exposed to display advertising were more likely to search

    for brand and segment terms than unexposed consumers

    Consumers exposed to display advertising are more likely to click

    through on search listings

    Study shows a strong correlation betweenStudy shows a strong correlation betweendisplay advertising and searchdisplay advertising and search

    REPORT SUMMARYREPORT SUMMARY

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    Display Ads Increase Dealer Name and Branded SearchDisplay Ads Increase Dealer Name and Branded Search

    Rigorously conducted marketingresearch using scientific methods

    shows a strong association between

    display advertising and lifts search

    activity

    Automotive shoppers exposed to

    website placements of display

    advertising were more likely to

    search for brand terms (i.e.

    automotive manufacturers) andsegment terms (i.e. vehicle class)

    Display Advertising Lift on Search Activity

    Advertiser Category

    Average Search Lift

    (Brand & Segment Terms)

    AutomotiveAutomotive 130%130%

    CPG 22%

    Health 291%

    News & Media 144%

    Personal Finance 246%

    Property & Real Estate 125%

    Travel & Tourism 347%

    Median LiftMedian Lift 144%144%

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    Display Advertising Impact on Consumer SearchesDisplay Advertising Impact on Consumer Searches

    BRAND: Although the most

    significant lifts were seen in

    Travel, Health and Personal

    Finance for branded terms,Automotive showed dealer name

    and brand search lift

    of 123%... More than double the

    search volume for display

    advertising dealers name!

    SEGMENT: Personal Finance,

    Travel and Automotive showed

    the highest lifts for the more

    general product related search

    terms. Display ads drove a 137%

    increase in vehicle related search

    terms!

    Consumers exposed to an advertisers online display advertisingConsumers exposed to an advertisers online display advertising

    searched more than consumers who were not exposedsearched more than consumers who were not exposed

    Brand Terms: Names and nouns search terms associated with an advertiser (i.e. Sanderson Ford)

    Segment Terms: General terms associated with a product, service or industry (i.e. pickup trucks)

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    Impact on Search Click Through Rates for Display AdvertisersImpact on Search Click Through Rates for Display Advertisers

    ORGANIC SEARCH:

    Automotive Consumers

    exposed to dealership display

    ads were 180% more likely toclick an organic search link to

    that dealers web site.

    PAID SEARCH: Automotive

    Consumers exposed to adealers display ads were

    183% more likely to click a

    paid search link for that

    Dealer.

    Consumers exposed to an advertisers online display advertising were more likelyConsumers exposed to an advertisers online display advertising were more likely

    to click on search results than those who were not exposedto click on search results than those who were not exposed

    Paid: Paid text-based search ads that describe the dealers website and products and services offered

    Organic: Non-paid text-based listings that describe dealers website and products and services offered.

    N/A: Insufficient data available

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    Strategic Action Items for Dealer AdvertisingStrategic Action Items for Dealer Advertising

    Add targeted display advertising to maximize overall search marketingAdd targeted display advertising to maximize overall search marketing

    results and search advertising cost efficiencyresults and search advertising cost efficiency

    Online Display Advertising increases car buyer

    exposure to your dealerships paid and organic

    search listings:

    A higher number of automotive

    shoppers see your search listings

    More people click on your search

    listings, both organic and paid

    Online Display Advertising keeps a dealershipsname at the top of each car buyers mind when

    they start searching for information about the

    makes, models, service and parts you sell.

    Display boosts branded term searches because they

    are advertiser specific

    Increase Search click-through rates and quality

    scores by adding online display advertising to

    your monthly ad budget.

    Higher quality score = Lower CPC

    Dealers with large Search Advertising budgets

    should shift funds from inefficient keyword

    terms and geos to display. This increases cost

    effectiveness for dealers entire search

    marketing strategy

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    Digital AdvertisingOne size does not fit all, and the mix iswhere dealerships get the greatest

    positive ROI from investment

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    Car Companies andCar Companies and

    their DealerNetworktheir DealerNetwork

    Marketing StructuresMarketing Structures

    Broadcast Media Interactive Media Print Media

    Other

    Dealer Funds OEM Funds Variable Structure Agency Factors

    Print Media Broadcast Media Other Interactive Media

    Total Marketing andTotal Marketing and

    Advertising Impact inAdvertising Impact in

    the Marketplacethe Marketplace

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    Source:DoubleClick Touchpoints III

    Why does automotive advertising have less impactWhy does automotive advertising have less impact

    on showroom traffic in 2009 as it did in 1999?on showroom traffic in 2009 as it did in 1999?

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    Which one of these informationWhich one of these information

    sources was most importantsources was most important

    when making decisions aboutwhen making decisions aboutbuying your vehicle?buying your vehicle?

    0.0%

    5.0%

    10.0%

    15.0%

    20.0%

    25.0%

    30.0%

    35.0%

    40.0%35.3%

    24.9%

    13.4%

    8.2%

    4.4% 3.6%

    1.1%

    R.L. Polk 2008

    Why does automotive advertising have less impactWhy does automotive advertising have less impact

    on showroom traffic in 2009 as it did in 1999?on showroom traffic in 2009 as it did in 1999?

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    Other

    17.6 hours

    Newspaper,

    3.9 hours

    Television

    16.4 hours

    Internet

    32.7

    hours

    Weekly Media Consumption Hours1

    (Total time spent using all media was 70.6 hours)

    11.50%

    19.50%

    27.30%

    28.30%

    Internet

    Television

    Newspaper

    Direct Mail/Radio/Other

    Percent of Advertising Spend2

    IDCStudy, U.S. Consumer Online Behavior Survey Results 2007 2008 National Automobile Dealers Association Data

    Why does automotive advertising have less impactWhy does automotive advertising have less impact

    on showroom traffic in 2009 as it did in 1999?on showroom traffic in 2009 as it did in 1999?

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    OEMs each face considerable challenges in an

    automotive marketplace where their consumers

    now turn to the web when gathering

    information used to decide what brand and

    model vehicle to buy

    and where they will buy it!

    Dealers do not currently have the skills and

    know-how needed to advertise effectively

    online, but they continue to be masters at using

    advertising media that is no longer costeffective.

    Tier 3 Advertising spend dwarfs Tier 2 and even

    Tier 1, so Car Companies that educate their

    dealers the best, will win market share.

    Why do car dealers continue to spend overWhy do car dealers continue to spend over

    85% of their advertising budgets on offline85% of their advertising budgets on offline

    media?media? -- NADANADA

    2009 CarCompany Marketing Dilemma2009 CarCompany Marketing Dilemma

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    1. Online Display Advertising

    ADP Publisher & Network Consortium

    Automotive Websites

    Local Media Websites

    National Websites

    2. Targeting Technology

    Behavioral Targeting

    Geotargeting

    Contextual Targeting

    3. Search Engine AdvertisingCPC/PPC/Sponsored Links

    4. Other Digital Advertising Media

    Mobile Phone Ads

    Google TV

    Video Advertising

    Interactive Email MarketingReturn On Marketing Investment

    ADP is only Tier 1 qualified supplier of theseADP is only Tier 1 qualified supplier of these

    Types of Tier 3 Digital Advertising SolutionsTypes of Tier 3 Digital Advertising Solutions

    in a Managed Program that Meets OEMin a Managed Program that Meets OEM

    Branding and Distribution StandardsBranding and Distribution Standards

    MEASURABLE RESULTS

    QUALIFIED TRAFFIC

    EFFECTIVE TARGETING

    COST EFFECTIVE ROMI*

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    ADPADP Publisher Network Provides Scalable Tier 3Publisher Network Provides Scalable Tier 3National Buying Power with Local Geotargeting delivers Lower CostsNational Buying Power with Local Geotargeting delivers Lower Costs

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Targets 9 key in-market consumerbehaviors

    Digital Advertising Campaigns

    Get a Quote

    Virtual Test Drive

    Search Dealer Inventory Browse Model-Specific Inventory

    Offer or Incentive Driven

    Maximize Your Trade-in Value

    Make Buy-Back Campaigns

    Preapproved Finance Solutions

    Get Your Payment

    Scalable Dealer Display Advertising:Scalable Dealer Display Advertising:High Quality, Animated Flash Display AdsHigh Quality, Animated Flash Display Ads

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    ADPADP AdVantageAdVantage Compiler Software:Compiler Software:Scalable, Automated and Efficient Ad Creative SystemScalable, Automated and Efficient Ad Creative System

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    an agean age::OEM CoOEM Co--Op Preapproved Campaign AssetOp Preapproved Campaign AssetManagerManager

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    ADP Places Dealer Ads on Thousands of Relevant Sites when

    Local Car Buyers visit them

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    ADP uses Behavioral Targeting and Retargeting to

    show Dealer Ads to Car Buyers On Automotive

    Sites and when they Visit Non-Auto Sites.

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Campaign Examples at www.FordDigital.com

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    Google Search Engine Advertising

    Also called Cost-Per-

    Click (CPC) and

    Pay-Per-Click(PPC), Google calls

    Search Ads:Sponsored

    Links

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    ADP Managed Tier 3 Search Engine Advertising

    - Dealer Campaigns Integrated with OEM Tier 1 and Association Tier 2

    Search Advertising Impressions

    Impression Share

    Clicks Click through rate (CTR)

    Cost per click (CPC)

    Average Position

    Tier 3 2 1 Keyword & GeotargetingOptimization

    Bid Strategy excludes keywords that

    dealers already have SEO rank

    ROI Enhanced by Display Adverting

    Dealers/Suppliers Competing

    with OEMs and Regional Ad

    Associations for Keyword Bidsused in Search Advertising

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Search CampaignSearch Campaign Tracking & ReportingTracking & Reporting-- Sent to Dealers and OEM StakeholdersSent to Dealers and OEM Stakeholders

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Search Placement / KeywordSearch Placement / Keyword ReportReport-- Dealers and OEM StakeholdersDealers and OEM Stakeholders

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    OmnitureOmniture PostPost--Click Reporting DashboardsClick Reporting Dashboards-- Tracking code can be installed within any site, regardless of supplierTracking code can be installed within any site, regardless of supplier

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Organic to Paid KeywordsOrganic to Paid Keywords ReportReport-- Allows Optimization of Dealer Spend by Eliminating Redundant BidsAllows Optimization of Dealer Spend by Eliminating Redundant Bids

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Competitive AnalysisCompetitive Analysis

    Compare Competitive Set Benchmark growth

    Visitor Length

    Demographics

    Competitor Keywords

    Advertising Opportunities Upstream traffic

    Downstream traffic

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    HitWise Competitive Analysis: Clickstream

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    HitWise Competitive Analysis: Search Terms

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Compete, Inc.Compete, Inc. Unique VisitorsUnique Visitors

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    GoogleGoogle AdPlannerAdPlanner andand Keywords by Site TrendsKeywords by Site Trends-- Extends Search Effectiveness to Display Advertising on WebsitesExtends Search Effectiveness to Display Advertising on Websites

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Communicating ReportsCommunicating Reports VMAR andVMAR and AnalystsAnalysts-- Best Tier 3 Account Management in the IndustryBest Tier 3 Account Management in the Industry

    Roles & Responsibilities: PLAN EXECUTE MEASURE/REPORT

    This equates to:

    Evaluate dealership current marketingand advertising activities

    Develop annual, quarterly and monthlyadvertising calendars

    Work with dealer on budgetdevelopment and spend

    Execute marketing campaigns

    Report and assess results to improvedealer ROI

    Benchmark results and recommendbest practices

    Coordinate campaigns

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Dealer DashboardDealer Dashboard Tying it allTying it all togethertogether-- Aggregated by Nation, Region and Zone for OEMAggregated by Nation, Region and Zone for OEM

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    Reporting DashboardReporting DashboardTying it all togetherTying it all togetherwith industrys firstwith industrys firstsystemsystem

    that consolidatesthat consolidatesdata feeds fromdata feeds frommultiple sources ofmultiple sources ofDA campaignDA campaignperformanceperformance

    reporting, providingreporting, providingrelevant reporting forrelevant reporting forTier 1, Tier 2 and TierTier 1, Tier 2 and Tier3 digital marketing3 digital marketingstakeholdersstakeholders

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Integrating Online Advertising for the BrandIntegrating Online Advertising for the BrandConnecting Tier 3 with OEM to Drive EfficienciesConnecting Tier 3 with OEM to Drive Efficiencies

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Using Keyword Enriched Domains for Competitive AdvantageUsing Keyword Enriched Domains for Competitive Advantage

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Social Marketing and theSocial Marketing and thePower of 21Power of 21stst Century Word of MouthCentury Word of Mouth

    Selecting a Targeted Site for Focusand use with Kenny Ross Strategy

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Its as Easy as ADP to leverage the overwhelming growth in consumerIts as Easy as ADP to leverage the overwhelming growth in consumer

    use of Social Networks and User Generated Content (Web 2.0) touse of Social Networks and User Generated Content (Web 2.0) to

    develop your Social Marketing and Reputation Management Strategydevelop your Social Marketing and Reputation Management Strategy

    that utilizes Positive Word of Mouth amplified with the power of thethat utilizes Positive Word of Mouth amplified with the power of the

    Internet to enhance your good reputation, create top of mindInternet to enhance your good reputation, create top of mindawareness and elevate your dealerships brand in a more costawareness and elevate your dealerships brand in a more cost

    effective manner than either CRM or advertising alone.effective manner than either CRM or advertising alone.

    Its Easy as ADP to tap into consumer adoption of Social NetworkingIts Easy as ADP to tap into consumer adoption of Social Networking

    and User Content Creation by creating your own online community ofand User Content Creation by creating your own online community ofcustomers, employees and suppliers filled with high quality contentcustomers, employees and suppliers filled with high quality content

    such as Videos, Photos, the latest reviews and road tests, interviewssuch as Videos, Photos, the latest reviews and road tests, interviews

    and articles supplied by car companies, enthusiast publications andand articles supplied by car companies, enthusiast publications and

    consumers.consumers.

    Social Marketing &

    Reputation Management

    Social Marketing &

    Reputation Management

    Value Proposition Overview:Value Proposition Overview:

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    ADP will build your dealership sponsored online community using the mostADP will build your dealership sponsored online community using the most

    powerful social networking platform technology available to make it easy andpowerful social networking platform technology available to make it easy and

    fun for your customers to participate Using a combination of OEM andfun for your customers to participate Using a combination of OEM and

    enthusiast publication content , we incorporate highly desirable content whichenthusiast publication content , we incorporate highly desirable content which

    is automatically updated daily to create an engaging and rich experience foris automatically updated daily to create an engaging and rich experience forpeople in your local market area. ADP Social Marketers will publishpeople in your local market area. ADP Social Marketers will publish

    blogs, forum discussions, photos and videos that will stimulate your communityblogs, forum discussions, photos and videos that will stimulate your community

    members to respond and create their own content, triggering others to join in!members to respond and create their own content, triggering others to join in!

    ADP will build and deploy a comprehensive syndication strategy that usesADP will build and deploy a comprehensive syndication strategy that uses

    Really Simple Syndication (RSS) and embedded HTML code (Widgets) builtReally Simple Syndication (RSS) and embedded HTML code (Widgets) builtinto your dealership sponsored community to push content and memberinto your dealership sponsored community to push content and member

    activities out to the most popular sites on the web.activities out to the most popular sites on the web.

    Value Proposition Specifics:Value Proposition Specifics:

    Social Marketing &

    Reputation Management

    Social Marketing &

    Reputation Management

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    S i l M k i &S i l M k i &

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Your dealership will achieve a highly positive presence within todays mostYour dealership will achieve a highly positive presence within todays most

    popular sites where customers spend hours and hours of their online time.popular sites where customers spend hours and hours of their online time.

    Your communitys content syndication will grab peoples attention and pullYour communitys content syndication will grab peoples attention and pull

    them into your online community. ADP will use your online communitysthem into your online community. ADP will use your online communitys

    syndication power to connect your dealership to the millions of people usingsyndication power to connect your dealership to the millions of people using

    sites such as:sites such as:

    FacebookFacebook

    Twitter Twitter

    MySpaceMySpace

    Flickr Flickr

    LinkedInLinkedIn Blogger Blogger

    WordpressWordpress

    TypepadTypepad

    DiggDigg

    And many moreAnd many more

    Specific Services to Dealer:Specific Services to Dealer:

    Social Marketing &

    Reputation Management

    Social Marketing &

    Reputation Management

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    S i l M k ti &S i l M k ti &

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Why use ADP for Social Marketing and Reputation Management?Why use ADP for Social Marketing and Reputation Management?

    ADP has built a staff of Social Marketing Analysts who stay on top of which Social

    networks and Web 2.0 sites are the most effective. We know where to get and

    how to use the best auto-updated content that keeps your online community and

    content syndication fresh and relevant to your customers. ADP will use DMS,

    Lead Management Tool and CRM application exports to create invitations foryour customers to join the community, which is an important part of creating high

    quality sales opportunities at a nominal cost. ADP will use our access to new

    OEM tools and independent sources to leverage information feeds, image

    galleries, and video content updated daily to enrich your online community. ADP

    knows how to take advantage of powerful social network web site platforms as an

    online magnet to pull in and engage enthusiasts in your area, along with previoussales and service customers. With your involvement and participation, ADP is

    the only dealership supplier that know how to guide your community towards

    reaching critical mass needed to achieve the Web 2.0 alchemy that drives

    dealership opportunities to do business.

    Social Marketing &

    Reputation Management

    Social Marketing &

    Reputation Management

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    Dealers currently see theDealers currently see theSocial and UGC OnlineSocial and UGC Online

    Landscape as a bewilderingLandscape as a bewildering

    array of brands and sites!array of brands and sites!

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    S i l M k ti /R t ti M t St tS i l M k ti /R t ti M t St t

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    1. Social Networks2. Professional Networks3. Video Hosting Sites4. Photo Hosting Sites5. DIY Publishing (Blogs)

    6. Consumer Reviews & Ratings7. SMS, Status & Bookmarking8. Social Network Platform Tools

    Social Marketing/Reputation Management StrategySocial Marketing/Reputation Management Strategy

    ADP Organizes into Solution Component CategoriesADP Organizes into Solution Component Categories

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    SM/RM Solution Components by Category

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    Kenny Ross Auto Group Social Marketing and Reputation Management Strategy RecommendationsKenny Ross Auto Group Social Marketing and Reputation Management Strategy Recommendations

    SM/RM Solution Components by Category

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    Kenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital MarketingKenny Ross Auto Group Digital Advertising Strategy Proposal from ADP Digital Marketing

    ADP connects and manages components to deliverturn-key Social Marketing/Reputation Management

    Social Marketing & RM

    Component Integration = Value

    Social Marketing & RM

    Component Integration = Value

    ADP SM/RM Solution Component Deployment ExampleADP SM/RM Solution Component Deployment Example

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    DealershipDealershipCommunity.comCommunity.com

    Facebook

    MySpace

    LinkedIn

    WordPress

    YouTube

    Flickr

    Photobucket

    Blogger

    DealerRater

    Edmunds

    Kudzu

    Twitter

    Digg

    Del.cio.us

    Technorati

    ADP SM/RM Solution Component Deployment ExampleADP SM/RM Solution Component Deployment Example

    www.Fordwww.Ford--Community.comCommunity.com

    Dealer Sponsored Online CommunityDealer Sponsored Online Community

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    Google

    Adsense to

    be replaced

    by ADP Ad

    NetworkSpace

    www.Fordwww.Ford--Community.comCommunity.comDealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

    www.Fordwww.Ford--Community.comCommunity.comDealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

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    Google

    Adsense to

    be replaced

    by ADP AdNetwork

    Space

    www.Fordwww.Ford--Community.com/videoCommunity.com/videoDealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

    www.Fordwww.Ford--Community.com/videoCommunity.com/videoDealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

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    Google

    Adsense to

    be replaced

    by ADP AdNetwork

    Space

    www.Fordwww.Ford--Community.com/photoCommunity.com/photoDealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

    www.Fordwww.Ford--Community.com/photoCommunity.com/photoDealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

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    Google

    Adsense to be

    replaced byADP Ad

    Network

    Space

    www.Fordwww.Ford--Community.com/membersCommunity.com/membersDealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

    www.Fordwww.Ford--Community.com/membersCommunity.com/membersDealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

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    Google

    Adsense to

    be replaced

    by ADP Ad

    NetworkSpace

    www.SandersonCommunity.comwww.SandersonCommunity.comDealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

    www.SandersonCommunity.comwww.SandersonCommunity.comDealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

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    www.SandersonCommunity.comwww.SandersonCommunity.comDealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

    www.SandersonCommunity.comwww.SandersonCommunity.comDealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

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    Google

    Adsense to

    be replaced

    by ADP Ad

    Network

    Space

    www.MyJeepCommunity.comwww.MyJeepCommunity.com

    Dealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

    www.MyJeepCommunity.comwww.MyJeepCommunity.com

    Dealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

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    Google

    Adsense to

    be replaced

    by ADP Ad

    Network

    Space

    www.MyJeepCommunity.comwww.MyJeepCommunity.com

    Dealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

    www.MyJeepCommunity.comwww.MyJeepCommunity.com

    Dealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

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    M J C itM J C it

    M J C itM J C it

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    www.MyJeepCommunity.comwww.MyJeepCommunity.com

    Dealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

    www.MyJeepCommunity.comwww.MyJeepCommunity.com

    Dealer Sponsored Online CommunityDealer Sponsored Online Community

    Created and Managed by ADP & DealerCreated and Managed by ADP & Dealer

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    Reputation ManagementReputation Management

    Selecting a Targeted Site for Focusand use with Kenny Ross Strategy

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    ADP Social Marketing/Reputation Management

    Pilots to date have used DealerRater.com as the

    Customer Review content supplier and partner

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    ADP Reputation Management:ADP Reputation Management:

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    Certification Seal - Official Certification Seal

    to display ALL your dealership websites

    Seal is displayed on your DR review page

    Certification Seals link to your review page Monitor reviews via email alerts

    2 week reconciliation period to work with

    customers who have issues with dealership.

    Lets potential buyers know you're serious

    about customer service

    Blacklisted dealerships are not eligible

    DealerRater.com CertificationB

    enefitsBuild Your Online Reputation, Get Certified!

    ADP Reputation Management:ADP Reputation Management:

    DealerRater.com Filtered Review IntegrationDealerRater.com Filtered Review Integration

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    ADP Reputation Management Solution:ADP Reputation Management Solution:

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    ADP Reputation Management Solution:ADP Reputation Management Solution:

    DealerRater.com positive review generationDealerRater.com positive review generation

    Customer Rating Cards

    Rating cards to hand out to

    your raving fan customers

    Easy way to increase your rating

    Helpful reminder for your best

    customers to post a review Good for both sales and service

    department consumer reviews

    Use the back side to promote sales & service specials

    Works pre sale AND post sale

    Direct community members to your good ratings

    ADP assigns a URL: www.RateABCMotors.com

    Dealer Community topic for Forums and Blogs

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    ADP Reputation Management Solution:ADP Reputation Management Solution:

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    Dealer Directory Certification Icon

    Certification icon displays next to listing Lets buyers know immediately of your status

    Attracts more clicks

    Free Vehicle Leads

    Receive and track vehicle leads Optional - receive leads from distant buyers

    Optional - receive leads for competing makes

    Free Classified Ads

    Unlimited Listings New & Used Inventory Up to 36 photos per car

    Inventory data via DMS or 3rd party provider

    Ad runs until car is sold

    ADP Reputation Management Solution:ADP Reputation Management Solution:

    Additional DealerRater.com features for dealersAdditional DealerRater.com features for dealers

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    Current pricing levels will be maintained with DealerRater using

    ADP as a reseller with a negotiated margin Cost will be included

    in the price charged to dealers with ADP in control of the accounts

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    Solutions Summary

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    KELLEY BLUE BOOK DIGITAL ADVERTISING PROGRAMSKELLEY BLUE BOOK DIGITAL ADVERTISING PROGRAMS

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    KELLEY BLUE BOOK DIGITAL ADVERTISING PROGRAMSKELLEY BLUE BOOK DIGITAL ADVERTISING PROGRAMSFORFORD AND LINCOLN MERCURY DEALERSFORFORD AND LINCOLN MERCURY DEALERS

    KBB.com is the #1 automotive web site*KBB.com is the #1 automotive web site*

    53% ofKBB.com visitors plan to buy within53% ofKBB.com visitors plan to buy withinthe next 3 months**the next 3 months**

    Half of online shoppers come to KBB.comHalf of online shoppers come to KBB.com

    KBB.com is the most visited automotiveKBB.com is the most visited automotiveinformation web siteinformation web site

    Our online advertising packageOur online advertising packagebased on your individual needs, Kelley Blue Book will create custombased on your individual needs, Kelley Blue Book will create customadvertising packages for ford and Lincoln Mercury dealers leveraging manyadvertising packages for ford and Lincoln Mercury dealers leveraging manydifferent ad placementsdifferent ad placements resulting in reaching more lower funnel car shoppers.resulting in reaching more lower funnel car shoppers.

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    Reach in-market shoppers in your local area Exclusively target local car shoppers by make and territory Customize your ad placement based on dealer-defined territoryProminent placement and special Showcase Dealer recognition

    Be the only advertiser in your market area to showcase on kbb.com Maximize brand exposure on new-car pricing report page and 130+ additional premium pages Secure top dealer placement on search result pages Enhance your marketing message using dynamic, expanding rich-media adsDrive more traffic to your Web site Link your banner ad and listings directly to your dealer Web site Generate high quality leads from kbb.com

    Dealer Showcase Package

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    Auto Intender Package

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    Auto Intender Package

    Reach local car shoppers by advertising on the used-car home page

    and used-car category pages.

    Premium ad placement and branding opportunity

    Reach new-car shoppers researching their trade-ininformation in the used-car section

    Secure top-of-page positioning to ensure your admessage is seen first and every time

    Maximize ad investment by marketing only to targetedcustomers

    Target local car shoppers researching anymake and model

    Enhance your marketing message usingavailable rich-media ads

    Align your brand with the #1 automotive Web sitetrusted by millions of car shoppers

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    Run of Used Package Leaderboard, Skyscraper

    Target local car shoppers researching their next vehicle purchase.

    Maximize brand impact

    Customize your ad placement based on make and dealer-defined territory

    Effectively shut out your local competition by owning multiple ad units

    (leaderboard and skyscraper combined) Reach new-car shoppers researching trade-in information in the used-car section

    Premium page takeovers increase brand recognition and purchase consideration

    Maximize brand exposure on make-specific content pages

    Powerful add-on for your Dealer Showcase ad package

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    Behavioral Targeting Network (BT)

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    Behavioral Targeting Network (BT)

    Target local in-market shoppers as they visit other relevant network Web sites.

    Premium ad placement on top local Web sites

    Identify your target shoppers while theyresearch their next vehicle purchase on kbb.com

    Qualify and track those shoppers as they leave kbb.com

    Display your marketing message to the samekbb.com visitors when they enter other network sites

    Increase purchase consideration by reaching intended

    shoppers in the right place, at the right time

    Dealer Ads are delivered to thefollowing category of niche Web sites:

    Automotive

    Business/Finance Career

    Family Music

    Photo/Video Sharing

    Sports Social Networking

    Technology And More!