Keene Housing Board of Commissioners Meeting March 21, 2019 · 2019. 5. 10. · Minutes of the Keene Housing Board of Commissioners Meeting Thursday, February 21, 2019 Chairperson

Keene Housing Board of Commissioners Meeting

March 21, 2019

Central Square Terrace Community Connections Craft Activity

Meeting Location: Central Square Terrace

5 Central Square Keene, NH 03431

Board of Commissioners Meeting

Thursday, March 21, 2019 Table of Contents

Agenda……………………………………………………………………………….…….……………...1

February 21, 2019 Board Meeting Minutes………….....……....………….....…...........….………….2

Approval of 2018 Moving to Work (MTW) Annual Report……………………………………….…….5

Approval of Executive Director Travel..…………………..…………….……………..……….……….11

Approval of Central Square Terrace Loan Revision………………………….…………………………13

Approval of Contract for Site Improvements at Riverbend………………………………..……………15

Housing Management Report.………………………………..……………….……....….............……17

Finance Report.……..………..………..…………………..…………….……………..……….……….27

Active Contract List………………..….……………………………………….…………...…………….34

Community Connections Dashboard Report……………………………………………………………36

Infographic: Who We Serve……………………………………………………………………..……..40

Keene Housing 2018 Year in Review……………………………………………...……………………41

Keene Housing Calendar of Events.………………………..…......…..……….......…..………………51

AGENDA

I. Call to Order

II. Roll Call

III. Approval of the February 21, 2019 Keene Housing Board Meeting Minutes

IV. Executive Director’s Report

V. Management Report

VI. Finance Report

VII. Old Business

VIII. New Business

a. Approval of 2018 Moving to Work (MTW) Annual Report (Resolution No. 628)

b. Approval of Executive Director Travel (Resolution No. 629)

c. Approval of Central Square Terrace Loan Revision (Resolution No. 630)

d. Approval of Contract for Site Improvements at Riverbend (Resolution No. 631)

e. Community Connections Dashboard Report

IX. Public Comment

X. Non-Public Session Convene to Non-Public Session to discuss: A personnel matter pursuant to RSA 91-A:3, II (a); and The acquisition, sale, or lease of land pursuant to RSA 91-A:3, II (d).

XI. Adjournment

BOARD OF COMMISSIONERS MEETING THURSDAY, MARCH 21, 2019

12:00 P.M. CENTRAL SQUARE TERRACE

5 CENTRAL SQUARE, KEENE, NH

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Minutes of the Keene Housing Board of Commissioners Meeting Thursday, February 21, 2019

Chairperson Mack called the Keene Housing Board of Commissioners meeting to order at 12:05 p.m. Chairperson Mack asked that the minutes reflect who attended the meeting and declared a quorum present. Commissioners in attendance: Also in attendance: J.B. Mack, Chairperson Tom Moses, Vice Chairperson Chris Coates, Commissioner Pam Slack, Commissioner Absent: Jen Marsh, Commissioner

Joshua Meehan, Secretary Linda Griffin, Director of Finance Denise Comstock, Director of Housing Amy Wright, Director of Administration June Jones, Senior Property Manager Amy Crocker, Property Manager Leslie Horne, Property Manager Robin Buffum, Occupancy Specialist Martina Davis, Administrative Assistant Lorijean Baker, Administrative Assistant Carl Allen, Housing Management Specialist Liz Chipman, Executive Director of Keene Housing Kids Collaborative

MINUTES: Chairperson Mack called for approval of the January 24, 2019 Board of Commissioners meeting minutes. Vice Chairperson Moses made a motion to approve the minutes. Commissioner Slack seconded the motion, which upon being put to vote, the minutes passed unanimously. EXECUTIVE DIRECTOR’S REPORT: Secretary Meehan stated the government avoided a second shutdown and the budget looks favorable for voucher programs. Secretary Meehan stated, for the first time, he was asked to be involved in the New Hampshire legislative process. New Hampshire HB 600 adds an exception to the real estate transfer tax with Federally Rent Restricted Properties. If passed, this could save Keene Housing money in transfer taxes for future real estate transactions. Secretary Meehan recently met with a member of Senator Shaheen’s staff to discuss Accreditation. Currently, four agencies have been awarded Accreditation by the Affordable Housing Accreditation Board. Accreditation reflects an Agency’s commitment to excellent governance, quality management, and best practices in affordable housing programs. Keene Housing plans to begin the Accreditation process later this year. The closing of Central Square Terrace was delayed due to the government shutdown. It is now tentatively scheduled for late March 2019. The North and Gilsum window project is almost complete. The Agency is replacing the parking lot and sidewalks at Riverbend this year and planting rain gardens. The photovoltaic and heat pump project at Forest View is scheduled to begin in the spring. Keene Housing was awarded a $125,000 challenge grant from the New Hampshire Charitable Foundation for the Forest View project. Keene Housing notified New Hampshire Charitable Foundation that funds were raised and is waiting for grant funds to be released.

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Secretary Meehan distributed the updated 2015 – 2020 Strategic Plan. The Agency is beginning to plan for the next five-year Strategic Plan. Keene Housing will solicit feedback from landlords, voucher holders, residents and community partners and host planning sessions with the Board of Commissioners, senior staff and staff. The Board of Commissioners would like to involve an outside consultant to lead the strategic planning sessions. MANAGEMENT REPORT: Ms. Comstock reviewed the management reports and distributed a corrected Vacancy Report. The revised report reflects a correction at Meadow Road. FINANCE REPORT: Ms. Griffin reviewed the consolidated financial operations and variances to budget for Keene Housing owned and managed properties. OLD BUSINESS: No topics were presented. NEW BUSINESS: Introduction of Housing Staff Each member of the Housing team introduced themselves and reviewed their roles within the Agency. Ms. Comstock and the Commissioners expressed their appreciation of their hard work and dedication to the Agency. Keene Housing Kids Collaborative (KHKC) Update Ms. Chipman, Executive Director of KHKC, stated a Finance Committee was created and KHKC is focusing efforts on fund development. The annual fundraising breakfast raised $20,000 last year and NH Gives Day has grown every year. KHKC is planning two additional fundraising events including a Travel Silent Auction and a Fiddle Concert. Ms. Chipman stated 246 Keene Housing kids participated in KHKC activities in 2018. Most participation was of children between the ages of 5 – 11 years old. KHKC is looking for more ways to target middle school and high school students. Commissioner Coates asked Ms. Chipman to provide at a future meeting a list of all community partners and activities that kids participated in during 2018. He would also like to know how many kids participate in afterschool activities. Resolution No. 626 - Approval of Contract for Technical Assistance Services The Keene Housing Board of Commissioners authorizes the 2018 Technical Assistance Services contract be awarded to Edgemere Consulting Corp. for not more than five years and its funding not to exceed $50,000 annually, pursuant to the February 21, 2019 memorandum from Linda Griffin, Director of Finance to Joshua R. Meehan, Executive Director. Commissioner Slack moved the motion to approve the resolution. Commissioner Coates seconded the motion, which upon being put to vote, was passed unanimously.

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Monadnock Living Wage Group. Beginning in January of 2018, KH required all RSR participants to provide third-party employment (pay stubs) and asset (bank statement) documentation. The revised data collection method pertains to the Resident Self-Reliance Program activity.

In February of 2018, Southwestern Community Services closed Second Chance for Success, a program providing shelter and services for formerly incarcerated individuals. The Transitional Housing Assistance Shelter Program (THASP) provided a shallow subsidy for up to 12 individuals served through Second Chance for Success. The closure of the program reduced the overall utilization of the THASP. SCS is now (as of 2018) able to provide unduplicated data on number of individuals served by the Water Street Family Shelter and the Roxbury Street Men’s Shelter. Prior to 2018, KH used cumulative individuals served data to report the outcomes for this activity. In the FY2018 MTW Report we use the unduplicated number of individuals served provided by SCS.

The outcomes in the Stepped Subsidy Alternative Recertification Schedule activity reflect the increase in the number of households served and the Step subsidy level for which the household is eligible at the time of lease-up. In 2018, thirty-nine new households leased-up in the RSR program, twenty-six (26) on Step 1, ten (10) on Step 2, and three (3) on Step 3. Step 1 participants receive the steepest subsidy. The number of families participating in the RSR program grew from eighty-three (83) in 2015 to two-hundred and sixteen (216) in 2018 (includes households exited in 2018).

In our FY2018 MTW Plan, KH received approval to revise our Reasonable Rent Determination Discontinuance activity. The Reasonable Rent Determination activity, affecting Housing Choice Voucher applicants/participants, waived the requirement that KH determine rent reasonableness prior to approval of a lease and at any time during the lease term when the landlord increased the contract rent by 5% or more. KH now conducts rent reasonable determinations using the rent reasonableness data tables published annually by New Hampshire Housing and Finance Authority (NHHFA). The approved change to this activity led to KH revising the standard HUD metrics in the Report to better align with the changes to the activity.

The HUD mandated standard metrics for evaluating MTW activities outlined in the 2018 Attachment B of the Moving to Work Agreement between HUD and KH take a one size fits all approach to program tracking and evaluation. This rigid reporting format provides little insight into the actual workings of a given activity or the interplay between activities. To overcome the obvious shortfalls of the MTW Report, KH has been more rigorous about creating other avenues for communicating our accomplishments to the community and other stakeholders, including our informational one pagers, the Strategic Plan and social media.

RECOMMENDATION

Accordingly, I recommend that the Board consider this resolution, which states:

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Resolution: Pursuant to the March 7, 2019 memorandum from the Director of Programs and Services, Denise Pratt to Executive Director Joshua R. Meehan, the Keene Housing Board of Commissioners

Approve adoption of the FY 2018 Moving to Work Annual Report; Authorize any technical corrections and changes to the document; and Authorize the submission of the final Report to HUD.

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MANAGEMENT REPORT FEBRUARY 2019

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Community Month BilledMonth

Collected%

CollectedMonthly Grade YTD Billed YTD Collected

% YTD Collected

YTD Grade

Ash Brook Apartments $10,847 $10,847 100.0% A $21,613 $21,613 100.0% A

Bennett Block $4,862 $4,399 90.5% D $9,254 $8,849 95.6% C

Brookbend East $19,293 $19,011 98.5% A $36,107 $36,310 100.6% A

Brookbend West $12,021 $12,014 99.9% A $22,834 $23,195 101.6% A

Central Square Terrace $21,294 $21,877 102.7% A $42,843 $43,426 101.4% A

Cottage Street $1,426 $1,455 102.0% A $2,852 $2,900 101.7% A

Evergreen Knoll LP $13,179 $14,000 106.2% A $28,444 $30,059 105.7% A

Forest View $19,529 $19,572 100.2% A $38,940 $38,943 100.0% A

Harper Acres $42,342 $42,619 100.7% A $84,253 $84,421 100.2% A

Meadow Road Apartments $7,791 $8,065 103.5% A $15,582 $15,584 100.0% A

North and Gilsum $14,185 $14,812 104.4% A $28,440 $28,713 101.0% A

Riverbend Apartments $10,455 $9,888 94.6% C $20,913 $20,663 98.8% A

Scattered Sites $10,273 $10,188 99.2% A $20,259 $20,373 100.6% A

Stone Arch Village Family $12,317 $12,340 100.2% A $24,840 $24,816 99.9% A

Stone Arch Village Senior $11,588 $11,588 100.0% A $22,884 $22,884 100.0% A

Totals $211,402 $212,675 100.60% A $420,058 $422,748 100.6% A*Active Households Only

Residential Property Rent Collection ReportFebruary 2019

88%

90%

92%

94%

96%

98%

100%

102%

104%

Dec-

18

Jan-

19

Feb-

19

Mar

-19

Apr

-19

May

-19

Jun-

19

Jul-1

9

Aug

-19

Sep-

19

Oct-

19

Nov

-19

Dec-

19

Property Rent Collection

% C

olle

cted

A

B

C

D

F

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CommunityUnits

AvailableAvailable

Days Vacant Days

Monthly Vacancy

PercentageMonthly Grade

YTD Vacancy Percentage YTD Grade

Ash Brook Apartments 24 672 0 0.0% A 0.0% ABennett Block 14 323 0 0.0% A 0.0% ABrookbend East 40 1120 20 1.8% A 2.8% BBrookbend West 35 980 28 2.9% B 5.7% FCentral Square Terrace 90 1931 0 0.0% A 0.7% AEvergreen Knoll LP 32 896 0 0.0% A 0.0% AForest View 38 1064 0 0.0% A 0.4% AHarper Acres 112 3056 52 1.7% A 1.2% AMeadow Road Apartments 18 504 0 0.0% A 0.0% ANorth and Gilsum 29 812 9 1.1% A 0.5% ARiverbend Apartments 24 672 0 0.0% A 0.0% AScattered Sites 18 504 19 3.8% C 1.8% AStone Arch Village Family 24 672 28 4.2% D 2.0% AStone Arch Village Senior 33 924 0 0.0% A 1.6% AReport Totals: 531 14,130 156 1.1% A 1.3% A

Monthly Vacancy ReportFebruary 2019

0%

1%

2%

3%

4%

5%

6%

7%

Jan-

19

Feb-

19

Mar

-19

Apr

-19

May

-19

Jun-

19

Jul-1

9

Aug

-19

Sep-

19

Oct-

19

Nov

-19

Dec-

19

Percentage of Total Days That Units Are Vacant

A

B

C

D

F

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Community

Number of Units Made Ready

Avg. Make Ready Days

YTD Number of Units Made

Ready

YTD Avg. Make Ready Days

YTD Grade

Ash Brook Apartments 0 - 0 - NONEBennett Block 0 - 0 - NONEBrookbend East 0 - 2 18 BBrookbend West 1 10 3 12 ACentral Square Terrace 0 - 0 - NONEEvergreen Knoll LP 0 - 0 - NONEForest View 0 - 1 8 AHarper Acres 1 8 1 8 AMeadow Road Apartments 0 - 0 - NONENorth and Gilsum 0 - 0 - NONERiverbend Apartments 0 - 0 - NONEScattered Sites 1 8 1 8 AStone Arch Village Family 1 25 1 25 CStone Arch Village Senior 0 - 0 - NONEReport Totals: 4 11 11 11 A

Unit Make Ready DaysFebruary 2019

0

5

10

15

20

25

30

35

40

Jan-

19

Feb-

19

Mar

-19

Apr

-19

May

-19

Jun-

19

Jul-1

9

Aug

-19

Sep-

19

Oct-

19

Nov

-19

Dec-

19

Average Make Ready Days

Num

ber

ofDa

ys

A

B

C

F

D

20

Community

Number of Units

Turned in Month

Average Turnover

Days

YTD Number of

Units Turned

YTD Avg Turnover

Days YTD

GradeAsh Brook Apartments 0 - 0 - NONEBennett Block 1 1 1 1 ABrookbend East 2 35 2 35 BBrookbend West 2 96 3 78 FCentral Square Terrace 7 1 11 12 AEvergreen Knoll LP 0 - 0 - NONEForest View 0 - 1 10 AHarper Acres 0 - 3 63 FMeadow Road Apartments 0 - 0 - NONENorth and Gilsum 0 - 0 - NONERiverbend Apartments 0 - 0 - NONEScattered Sites 1 17 1 17 AStone Arch Village Family 0 - 0 - NONEStone Arch Village Senior 1 75 1 75 FReport Totals: 14 28 23 32 B

February 2019Unit Turnover

0

10

20

30

40

50

60

70

Jan-

19

Feb-

19

Mar

-19

Apr

-19

May

-19

Jun-

19

Jul-1

9

Aug

-19

Sep-

19

Oct-

19

Nov

-19

Dec-

19

Total Turnover Days

Num

ber

ofDa

ys

A

B

C

D

F

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Community

Number of Units

Leased

Average Leasing Days

YTD Number of

Units Leased

YTD Avg Leasing Days

YTD Grade

Ash Brook Apartments 0 - 0 - NONEBennett Block 1 1 1 1 ABrookbend East 2 18 2 18 BBrookbend West 2 85 3 66 FCentral Square Terrace 7 1 11 12 AEvergreen Knoll LP 0 - 0 - NONEForest View 0 - 1 3 AHarper Acres 0 - 3 63 FMeadow Road Apartments 0 - 0 - NONENorth and Gilsum 0 - 0 - NONERiverbend Apartments 0 - 0 - NONEScattered Sites 1 10 1 10 AStone Arch Village Family 0 - 0 - NONEStone Arch Village Senior 1 61 1 61 FReport Totals: 14 23 23 27 D

February 2019Leasing Days

0

5

10

15

20

25

30

35

40

45

50

Jan-

19

Feb-

19

Mar

-19

Apr

-19

May

-19

Jun-

19

Jul-1

9

Aug

-19

Sep-

19

Oct-

19

Nov

-19

Dec-

19

Average Leasing Days

Num

ber

ofDa

ys

A

BCD

F

22

CommunityNumber of

Work OrdersAvg Days to

CompleteMonthly Grade

YTD Number of Work Orders

YTD Avg Days to

CompleteYTD

Grade139 Roxbury Street 0 0 A 1 0 AAsh Brook Apartments 8 0 A 10 0 ABennett Block 6 1 A 13 1 ABrookbend East 9 1 A 28 1 ABrookbend West 7 1 A 15 1 ACentral Square Terrace 40 1 A 73 1 ACottage Street 2 0 A 7 1 AEmerald Street House 13 1 A 18 1 AEvergreen Knoll LP 4 1 A 13 1 AForest View 8 0 A 21 1 AHarper Acres 32 0 A 67 0 AKeene Housing Main Office 4 0 A 9 1 AMeadow Road 1 0 A 3 0 ANorth and Gilsum 12 0 A 28 1 ARiverbend Apartments 3 0 A 10 0 AScattered Sites 9 1 A 28 1 AStone Arch Village Family 11 1 A 48 1 AStone Arch Village Senior 11 1 A 43 1 AReport Totals: 180 0 A 435 1 A

Residential Property Non-Emergency Work Order Completion Days February 2019

0

5

10

15

20

25

30

35

40

45

50

Dec-

18

Jan-

19

Feb-

19

Mar

-19

Apr

-19

May

-19

Jun-

19

Jul-1

9

Aug

-19

Sep-

19

Oct-

19

Nov

-19

Dec-

19

Work Order Completion Days

Num

ber

ofD

ays

A

B

C

D

F

23

Community

Number of Work

Orders

Average Days To

CompleteMonthly Grade

YTD Number of Work Orders

YTD Average Days To

CompleteYTD

Grade139 Roxbury Street - - NONE - - NONEAsh Brook Apartments - - NONE - - NONEBennett Block - - NONE - - NONEBrookbend East - - NONE - - NONEBrookbend West - - NONE - - NONECentral Square Terrace - - NONE - - NONECottage Street - - NONE - - NONEEmerald Street House - - NONE - - NONEEvergreen Knoll LP - - NONE - - NONEForest View - - NONE - - NONEHarper Acres - - NONE - - NONEKeene Housing Main Office - - NONE - - NONEMeadow Road - - NONE - - NONENorth and Gilsum - - NONE - - NONERiverbend Apartments - - NONE - - NONEScattered Sites - - NONE - - NONEStone Arch Village Family - - NONE - - NONEStone Arch Village Senior - - NONE - - NONEReport Totals: - - NONE - - NONE

Residential Property Emergency Work Order Completion Days February 2019

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Moving to Work (MTW)

MonthHAP Budget

Authority HAP ExpenseHAP

Utilization UML Avg. PUC % Leased UMAHAP

RecoveryExcess

(Deficiency)January $411,513 $349,098 85% 606 $576 105% 575 $469 $62,415

February $411,513 $349,976 85% 607 $577 104% 581 $5,564 $61,537

March

April

May

June

July

August

September

October

November

December

Total $823,026 $699,074 85% 1213 $576 105% 1156 $6,033 $123,952

MTW without Transitional Housing Assistance Shelter Program (THASP)

MonthHAP Budget

Authority HAP ExpenseHAP


RecoveryExcess

(Deficiency)January $411,513 $342,308 83% 550 $622 96% 575 $469 $69,205

February $411,513 $343,796 84% 552 $623 95% 581 $5,564 $67,717

March

April

May

June

July

August

September

October

November

December

Total $823,026 $686,104 83% 1102 $623 95% 1156 $6,033 $136,922

Affordable Housing Preservation Program (AHPP)

MonthActual HAP

Received HAP ExpenseHAP


RecoveryExcess

(Deficiency)January $13,655 $13,655 100% 18 $759 100% 18 $0 $0

February $13,655 $13,655 100% 18 $759 100% 18 $0 $0

March

April

May

June

July

August

September

October

November

December

Total $27,310 $27,310 100% 36 $759 100% 36 $0 $0

Programs and Services FY 2019 HAP & Leasing Utilization Schedule

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Non-Elderly Disabled (NED)

MonthActual HAP



RecoveryExcess


February $52,313 $51,539 99% 97 $531 97% 100 $158 $0

March

April

May

June

July

August

September

October

November

December

Total $105,114 $104,340 99% 194 $538 97% 200 $291 $0

Mainstream (MS)

MonthActual HAP



RecoveryExcess


February $28,597 $29,469 103% 51 $578 102% 50 $0 ($872)

March

April

May

June

July

August

September

October

November

December

Total $57,194 $58,036 101% 102 $569 102% 100 $0 ($842)

2017 Mainstream (MS)

Month Received HAP Expense Utilization UML Avg. PUC % Leased UMA Recovery (Deficiency)January $10,979 $0 $0 0 $0 $0 $19 $0 $10,979

February $10,984 $0 $0 0 $0 $0 $19 $0 $10,984

March

April

May

June

July

August

September

October

November

December

Total $21,963 $0 $0 0 $0 $0 $38 $0 $21,963

Program UMA UML % UMLMTW 6993 7115 102%NED 1200 1176 98%AHPP 216 204 94%MS5 600 583 97%

2018 SummaryFY19 utilization targets are 98% in NEDs, 94% in AHPP, 98% in MS5, 93% in MTW without THASP, and 101% with. MS5 98%, 2017 MS 85% by FYE.

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FINANCE REPORT FEBRUARY 2019

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($70,209) RentsThe MTW funding budget is set at 99.7% proration per HUD notice in 2018. KH iswaiting for their budget approval which we believe will have an inflation factorincrease.

($42,921) Other Income

Other Income is related to miscellaneous income and is less than budget. Grants funds: FSS funds is under budget by $23k, the grant was awarded but income has not come in as of 2/2019. CHT admin revenue is on budget. Interest income is over budget by $3k. Additionally, there is a budget of $35k for misc income throughout other properties and is over budget by $1k. There is a budget of $54k of forgiveness of debt on CDBG loans and will be posted at year end.

$490 Management Fees Management fees are on budget

$0 Development fees Development fees has a budget of $100K related to the CST development,expected to be received when development begins.Vacancy Loss (higher than budget is more of a reduction to revenue): KAHP budget = $5k, year to date vacancy= $11k, over budget by $9kCST budget = $252k, year to date vacancy= $45k, over budget by $3kBBW budget = $18k, year to date vacancy= $4k, over budget by $1kEvergreen budget = $5k, year to date vacancy= $0k, under budget by $5kBBE budget = $20k, year to date vacancy= $3k, on budget

($1,534) Tenants Charges Tenants Charges (laundry, damages, other fees) more than expected.($5,439) Admin Funding HUD Section 8, NEDs and Mainstream admin funding.

($133,478) Higher than Budget Operating Revenue

($42,129) Partnership Distributions Partnership fees, paid to Keene Housing from surplus cash for 2018 on LIHTCproperties managed. The total budget is $253k, actuals posted to date are $0k.

$6,965 MTW Transfer The 2018 MTW Non-HAP funding is expected to be $748 used for Non-HAPinitiatives. KAHP Capital Impr, Resident Serv, KHKC

($168,643) Higher than Budget Total Revenue

Financial Report – February, 2019Prepared by: Linda Griffin, Finance Director

This report provides a summary on the consolidated financial operations and variances to budget for Keene Housing and managed properties.

$11,746 Vacancy Loss (reduction to revenue)

NET INCOME (before depreciation) is currently at $263K which is a net increase of $29K from the budget of $234K.

OPERATING REVENUES are $2.5M a net increase of $169K as compared to the budget of $2.6m. The most significant changes are related to:

VARIANCES for Revenue categories (Less)/Higher than Budget

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($43,984) Admin Expenses Administrative Expense are all under budget, except for Capital Needs Assessments consulting is over by $6k.

$51,815 Payroll and Benefits Benefit Expenses are on budget. Salaries are over budget by $52k due to a additional pay period in the January.Fuel Expense is over budget by $16k. (CST $5k, BBE $2k, EK$2k, SAVF $2k, KAHP $1k)

Water & Sewer on budget

Electric is on budget. However, KAHP is over by $10k and CST is under by $8k.

Maintenance Expenses under budget by $160k and are: Materials by $35k,Security $68k, Electrical $17k, Misc Equipment $36k Maintenance Expenses over budget by $65k and are: Waste Removal by $8k, Grounds $10k, Plumbing $12k, Flooring by $22k,Vehicle repairs $7k, Other Services by $9k (CST parking lease, HA tree removal).

($5,819) Insurance Expenses Insurance Expenses under budget, related to minimal increase in premium during 2018.

($3,383) Property Tax Exp Property Taxes under budget slightly.

($1,596) Partnership taxes Taxes on budget

$23,806 Interest Expenses Interest Expenses over budget due to CST loan was scheduled to be paid due to sale transaction but that is now scheduled for 3/29.

($6,970) Resident services Residential Services are running under budget by $7k.

$11,325 Relocation Services Relocation services are related to CST tenant moves, will be reimbursed

($21,303) HAP disbursements HAP disbursements are slightly under budget on all the voucher programs.

($21,977) Lower than Budget Operating Expenses

($5,068) Partnership Distributions Partnership fees, paid to Keene Housing from surplus cash for 2018 on LIHTCproperties managed. The total budget is $253k, actuals posted to date are $0k.

The YTD actual transfer = $828kThe 2018 MTW Non-HAP funding is expected to be $748 used for Non-HAPinitiatives. KAHP Capital Impr, Resident Serv, KHKC

($139,684) Higher than Budget Total Expenses

Utilities Expenses$13,846

($112,639) MTW Transfer

OPERATING EXPENSES are $2.2m a net increase of $140k as compared to the budget of $2.4m. The most significant changes are related to:

VARIANCES for Expense categories (Less)/Higher than Budget

($39,713) Maint Expenses

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Program/Property BUDGET ACTUALSOperational

Surplus/ (Deficit)

Operational Surplus/ (Deficit) Notes on variances

Keene Housing

Central Office (Locals) 30,613 (13,413) (32,842) Lower Revenue 11,185 Higher Expenses Revenue is MTW transfer $7k in; then out to funds capital projects and KHKC.

Monadnock Affordable (MAHC) 10,215 (8,628) (16,961) Lower Revenue 1,883 Higher Expenses

Keene Affordable (KAHP) 30,547 31,606 (10,423) Lower Revenue (11,482) Lower Expenses Revenue is MTW transfer $7k in; then out to funds capital projects and KHKC.

Meadow Road 6,771 13,569 (871) Lower Revenue (7,668) Lower Expenses

Roxbury St Shelter 3,259 1,970 (1,256) Lower Revenue 33 Higher Expenses

Section 8 Voucher Program (MTW) 0 38,062 (88,201) Lower Revenue (126,264) Lower Expenses

Mainstream Voucher Program (1,925) 21,116 473 Higher Revenue (22,569) Lower Expenses

Special Purpose Vouchers (Non-Elderly Disabled) (2,361) (115) (2,209) Lower Revenue (4,427) Lower Expenses

Low Income Tax Credits Properties (LIHTC)

Brookbend East 40,885 41,444 (1,794) Lower Revenue (2,354) Lower Expenses .

Brookbend West 31,330 35,515 (3,650) Lower Revenue (7,836) Lower Expenses Expense includes partnership distribution which exceeds YTD budget by $88k.

Evergreen Knoll 15,858 9,460 (5,632) Lower Revenue 766 Higher Expenses

Riverbend 15,766 18,378 (4,732) Lower Revenue (7,344) Lower Expenses

Stone Arch Family 17,253 10,996 (18) Lower Revenue 6,238 Higher Expenses Expense includes partnership distribution which exceeds YTD budget by $34k.

Stone Arch Senior 10,966 10,253 1,571 Higher Revenue 2,284 Higher Expenses Expense includes partnership distribution which exceeds YTD budget by $19k

Multi-Family Properties

Central Square Terrance 40,847 13,210 (1,282) Lower Revenue 26,355 Higher Expenses

Non-Owned/Managed Properties

Cottage Street 865 614 (977) Lower Revenue (726) Lower Expenses

Ashbrook 7,828 7,060 201 Higher Revenue 969 Higher Expenses

Emerald Street 4,390 3,158 (141) Lower Revenue 1,100 Higher Expenses

Fairweather Lodge (184) (253) 102 Higher Revenue 173 Higher Expenses

TOTALS 262,923 234,001 (168,643) Higher than Budget (139,684) Higher than Budget

(a) excluding depreciation

Revenue (Less) /Higher than budget

Expenses (Less) /Higher than budget

Keene Housing

Changes Compared to Approved Budget

Income Statement - Comparing Actuals to Budget - YTD - as of February 28, 2019

30

Program/Property

Unrestricted Cash

Balance at 1/1/19

Cash from Operations Surplus/ (Deficit)

Principal Payments

Reserve Accounts Net

change (Incr)/Decr

Capital Improvement

Payments

Changes in 'other'

Incr/(decr)

Change in Receivables (Incr)/decr

Change in payables

Incr/(decr)

due to/ due from

Unrestricted Cash Balance

at current month

YTD cash Increase/ (Decrease)

Keene Housing 3,662,834 84,167 (38,931) (13,819) (9,347) (54,134) (299,503) 130,585 0 3,461,852 (200,982)

Central Office (Locals) 2,753,452 (13,413) 0 0 0 0 (253,482) 350 2,486,907 (266,545)

Monadnock Affordable (MAHC) 64,182 (8,628) (3,031) 0 (3,308) (54,134) 1,046 119,513 0 115,640 51,458

Keene Affordable (KAHP) 440,037 31,606 (30,250) (13,295) (6,039) 0 7,450 (19,367) 0 410,142 (29,895)

Meadow Road 17,253 13,569 (5,375) (524) 0 0 (5,216) 2,477 0 22,184 4,931

Roxbury St Shelter 27,477 1,970 (275) 0 0 0 866 (488) 0 29,550 2,073

Section 8 Voucher Program (MTW) 87,255 38,062 n/a n/a n/a n/a (169) 27,970 0 153,118 65,863

Mainstream Voucher Program 147,371 21,116 n/a n/a n/a n/a (32,158) 59 0 136,388 (10,983)

Special Purpose Vouchers (Non-Elderly Disabled) 125,807 (115) n/a n/a n/a n/a (17,840) 71 0 107,923 (17,884)

Low Income Tax Credits (LIHTC)

Brookbend East 243,026 41,444 (916) (4,439) 0 0 (6,952) 4,650 0 276,813 33,787

Brookbend West 174,789 35,515 (831) (2,363) 0 0 (14,500) 642 0 193,252 18,463

Evergreen Knoll 31,379 9,460 (3,535) (5,134) (504) 0 (4,768) 269 0 27,167 (4,212)

Riverbend 49,171 18,378 (1,914) (2,655) 0 0 (5,409) (10,432) 0 47,139 (2,032)

Stone Arch Family 155,249 10,996 (747) (1,764) 0 0 (2,946) 6,486 0 167,274 12,025

Stone Arch Senior 85,751 10,253 (1,466) (2,817) 0 0 (3,519) (725) 0 87,477 1,726


Central Square Terrance 2,658 13,210 (27,619) (10,971) 0 0 (12,632) 46,297 0 10,943 8,285


Cottage Street 791 614 0 (400) 0 0 (137) 425 0 1,293 502

Ash Brook 27,280 7,060 (5,001) (1,669) 0 0 4,904 (6,913) 0 25,661 (1,619)

Emerald Street 18,621 3,158 (3,017) (664) 0 0 3,260 (9,917) 0 11,441 (7,180)

Fairweather Lodge 2,617 (253) 0 (350) 0 0 58 (516) 0 1,556 (1,061)

TOTAL 4,454,166 234,001 (83,977) (47,045) (9,851) (54,134) (342,144) 160,851 0 4,311,867 (142,299)

(a) excluding depreciation

Keene Housing

Cash Outlay - Year to Date - as of February 28, 2019

change in balance sheet accounts affecting cash

31

Program/Property

Cash Unrestricted

(a)

Cash Restricted

(b)Replacement

ReservesOperating Reserves

Residual Receipts

Receivables and Prepaids

(c)Fixed Assets

(d)Other Assets

(e) Total Assets

Keene Housing

Central Office (Locals) 1,392,614 1,094,293 0 0 0 10,823,582 157,599 438,576 13,906,664

Monadnock Affordable (MAHC) 115,640 0 0 0 0 1,021,182 1,354,823 1,525,627 4,017,272

Keene Affordable (KAHP) 410,142 0 782,723 0 0 529,839 18,285,212 12,869 20,020,785

Meadow Road 22,184 58,491 55,222 0 0 7,928 632,333 0 776,158

Roxbury St Shelter 29,550 0 0 0 0 2,615 392,215 0 424,380

Section 8 Voucher Program (MTW) 153,118 0 0 0 0 96,209 916 0 250,243

Mainstream Voucher Program 136,388 0 0 0 0 32,654 0 0 169,042

Special Purpose Vouchers (Non-Elderly Disabled) 107,923 0 0 0 0 17,839 0 0 125,762


Brookbend East 276,813 36,580 180,797 199,488 0 16,969 5,689,201 53,565 6,453,413

Brookbend West 193,252 35,906 104,576 179,031 0 21,927 5,296,556 34,779 5,866,027

Evergreen Knoll 27,167 33,052 184,984 88,200 0 5,339 2,800,542 2,129 3,141,413

Riverbend 47,139 44,048 81,626 51,109 0 7,679 1,741,149 0 1,972,750

Stone Arch Family 167,274 51,144 67,121 84,026 0 4,242 2,631,276 5,036 3,010,119

Stone Arch Senior 87,477 45,444 125,204 125,456 0 8,647 2,913,932 11,390 3,317,550


Central Square Terrance 10,943 119,430 237,671 0 16,449 (31,655) 1,432,788 31,090 1,816,716


Cottage Street (MFS) 1,293 5,570 12,105 12,822 6,204 2,897 390,602 4,500 435,993

Ash Brook (MHO) 25,661 24,872 85,456 0 9,042 (629) 592,820 4,965 742,187

Emerald Street (CHO) 11,441 6,724 74,959 0 7,905 (1,599) 129,941 0 229,371

Fairweather Lodge (CHO) 1,556 2,553 9,888 0 0 1,781 22,776 0 38,554

TOTALS 3,217,574 1,558,107 2,002,332 740,132 39,600 12,567,446 44,464,681 2,124,526 66,714,398

(a) cash(b) Tenant Security Deps, Tax/Ins Escrows, MTW block grant(c) A/R, N/R less doubtful accounts and due to/from(d) Land/Buildings less depreciation(e) Deferred Finance cost less amortization

Keene Housing

Balance Sheet Summary - Assets - as of February 28, 2019

ACTUALS

32

Program/Property

Payables Vendors, Tenants

Payables Development

feesAccrued Liabilities Loans

Capital and Retained Earnings

Net Income Current

Year Total Liabilities

Keene Housing

Central Office (Locals) 1,294 0 26,938 0 13,898,299 (19,866) 13,906,665

Monadnock Affordable (MAHC) 700,100 0 7,245 485,023 2,841,695 (16,791) 4,017,272

Keene Affordable (KAHP) 34,628 0 165,461 15,574,206 4,358,218 (111,728) 20,020,785

Meadow Road 89,489 0 13,853 473,073 193,398 6,345 776,158

Roxbury St Shelter 39,108 0 (69) 278,672 110,288 (3,618) 424,381

Section 8 Voucher Program (MTW) 61,326 0 16,186 0 134,836 37,895 250,243

Mainstream Voucher Program 20 0 2,345 0 145,563 21,115 169,043

Special Purpose Vouchers (Non-Elderly Disabled) 70 0 69,412 0 56,396 (116) 125,762


Brookbend East 167 0 19,125 1,058,879 5,366,338 8,905 6,453,414

Brookbend West 160 0 33,501 1,546,879 4,279,598 5,893 5,866,031

Evergreen Knoll 111 0 26,754 1,765,784 1,363,351 (14,587) 3,141,413

Riverbend 126,088 0 48,979 1,013,811 781,971 1,901 1,972,750

Stone Arch Family 798 0 23,196 589,579 2,404,030 (7,485) 3,010,118

Stone Arch Senior 294 0 30,786 520,669 2,774,152 (8,351) 3,317,550


Central Square Terrance 100,639 951,229 45,514 2,570,935 (1,847,466) (4,135) 1,816,716


Cottage Street 21 0 3,025 484,631 (50,313) (1,369) 435,995

Ash Brook 384 0 11,894 737,451 (6,629) (912) 742,188

Emerald Street 14 0 839 131,931 94,904 1,684 229,372

Fairweather Lodge 0 0 3,061 0 36,337 (846) 38,552

TOTALS 1,154,711 951,229 548,045 27,231,523 36,934,966 (106,066) 66,714,408

Keene Housing

Balance Sheet Summary - Liabilities - as of February 28, 2019

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35

Community Connections Dashboard Report September 1, 2018 ~ February 28, 2019

Dashboard Report Notes:

Households Served by Property

Includes the number of residents who are actively receiving ongoing assistance needing repeated visits to Community Connections office.

CST continues to be the property with the highest number of residents served. This reflects Karen’s main office space is located at CST and residents more frequently stop by the office to ask for a help.

Number of Referral by Referral Type

Includes all referrals for elderly/disabled for properties and private market. Referrals include, but not limited to, help with benefits, connection to community agencies for additional supports, to voucher holders needing assistance with their housing search. CST and Stone Ach Senior numbers reflect mostly “self-referrals.” Private Market referrals mostly generated by Programs and Services staff. Harper Acres referrals are a mix of “self-referrals” and Property Management.

Housing search assistance

Much of this assistance is provided over the phone. Voucher holders who are unable to use or access the internet, benefit from regular phone calls with information of available apartments to contact.

Benefits assistance

Increased number of residents asking for help with benefits, specifically for DHHS (food stamps, Medicare beneficiary etc.) Karen can assist residents in setting up their own accounts with DHHS NH Easy application system and residents have found the ease of using this system with assistance. In most cases residents do not have to go to the local DHHS office to submit paperwork.

Types and Numbers of Events by Property

CST continues to be the most active Activities Group Planning Committee and generate a lot of ideas and groups for their property.

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Stone Arch Senior has seen an increase in residents attending Activities Planning Committee but with little change to the number of attendees at groups.

Harper Acres has seen a slight decrease in the number of residents attending groups. This is a result in one resident moving off property who had been extremely active in planning and leading groups as well as encouraging other residents to attend. Another resident who moved to another KH housing unit continues to lead a group twice a month on property.

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May 2018

Who We Serve

291Households with youth

220 Single parent

families

Our Young Families

483 Total youth served

Under 5 years 1135 -12 years old 20513-18 years old 165

*Homeless households not included in other calculations.

March 2019

166 Individuals in shelters

and transitional housing programs*

1529Individuals in

870households*

63% of allhousholds aresingle persons

79% of allresidents have

a disability

Keene Housing2018 Year In Review

2018 HighlightsHousing

• Welcomed Leslie Horne and Robin Buffum to the Housing team• Increased security by contracting with Hunter North to patrol all KH properties, and send daily

reports to Property Managers• Absorbed the CST Relocation Planning and Implementation, instead of hiring a Relocation

Specialist, saving KH substantial money in the process• Participated in a study group on its Tenant Selection and Occupancy Plan to discuss

improvements, and revisions

Finance • Implemented Accounts Payable automation for paperless routing, approvals and archiving• No findings for annual financial audits

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2018 HighlightsAdministration

• Welcomed Dawn Smith to the KH team• Absorbed the entire application process and significantly streamlined procedures; saving

time and minimizing risk of error• Reduced office supply inventory and stayed under budget by $586.00 with the influx of

unexpected supply usage in July and August for paper, ink, envelopes, manila folders andpostage to support the application process.

Programs and Services• Recouped $20,481 from overpaid Housing Assistance Payments (HAP)• Received award of $131,000 for 19 new Mainstream Vouchers• 149 educational events facilitated through Community Gardens/Community Connections

2018 HighlightsFacilities and Assets

• Welcomed back Patty Pike to the KH team• Completed multi-year $2.1 million modernization project at

Harper Acres• Replacement of North and Gilsum windows as well as the

installation of new entry and screen doors, and severalstaircases and railings

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Property ImprovementsTotal Investment In Owned/Managed Properties: $1,132,542Ash Brook - $30,000

• New Property Sign• Landscape Improvements

Brookbend East & West - $40,761• Boiler Room Improvements

Evergreen Knoll- $6,700• New Property Sign• Replaced Laundry Room Floor

Fairweather Lodge- $7,409• Heating System Upgrade• Repaired Retaining Wall

Property Improvements, cont. Bennett Block- $15,000

• Ground water remediationForest View- $73,237

• Drainage & Landscape Improvements• New Property Sign• Engineering Fees for 2019 Heat Pump Project• Cement Stairs & Gutters

Harper Acres - $342,875• PV Project• Finished Streetscape Project• Doors with Auto-closures• Finished Window Project• Replaced Bathroom Exhaust Fans• Transformer Replacement• New Sunroom Furniture & Picnic Tables

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Property Improvements, cont.North & Gilsum- $431,129

• New Windows, Cement Stairs, Entry & Screen DoorsMeadow Road- $14,260

• 18 New ShedsRiverbend- $24,325

• Engineer Fees for Parking Lot & Sidewalk Design• New Property Sign

Stone Arch Village Family - $5,000• Boiler Room Improvements

Stone Arch Village Senior - $11,750• Asphalt Entry Repair

Capital Investments 2014 - 2018

$1,103,780 $1,203,838

$1,761,921

$2,443,797

$1,132,542

$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

$3,000,000

2014 2015 2016 2017 2018

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Occupancy and Utilization - HousingHousing Lease-ups:

2018 Lease-ups: 138 2017 Lease-ups: 107

Unit Vacancy Rate Goal: 1.5% 2018 Vacancy Rate: 2.1% 2017 Vacancy Rate: 2.4%

Number Of Move-outs: 2018 Move-outs: 96 2017 Move-outs: 93

Rent Collection of Active Households:2018 Rent Collection: 99.9% 2017 Rent Collection: 99.9%

Occupancy and Utilization – VouchersHCV Lease-ups:

2018 Lease-ups: 110 2017 Lease-ups: 81

MTW HCV Utilization Goal: 101%2018 HCV Utilization: 102% 2017 HCV Utilization: 104%

AHPP Utilization Goal: 98%2018 AHPP Utilization: 94% 2017 AHPP Utilization: 100%

NED HCV Utilization Goal: 98%2018 NED Utilization: 98% 2017 NED Utilization: 98%

Mainstream Utilization Goal: 98%2018 Mainstream Utilization: 97% 2017 Mainstream Utilization: 98%

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Customer ServiceNon-Emergency Work Orders:

2018: 3,040 2017: 3,075 Average Response Time Goal: 5 Days

2018 Actual Response Time - 1 Day 2017 Actual Response Time - 4 Days

Emergency Work Orders: 2018: 0 2017: 2Average Response Time Goal: <24 Hours

2018: N/A 2017: <24 Hours

Make Ready:Average Make Ready Time Goal: <20 Days

2018 Actual Make Ready Time: 11 Days 2017 Actual Make Ready Time: 2 Days

Energy Efficiency Investments Continue to Pay Off

0

10

20

30

40

50

60

70

80

90

2015 2016 2017 2018

Average Annual Energy Usage

Harper Acres Riverbend Bennett Block West Street

Greenhouse Gas Emissions Down• Harper Acres 5%• Riverbend 33%• Bennett Block 7%• West Street 38%

Projected Portfolio Wide Utility Costs Savings Through 2025: 23%

Forest View Solar Array & Heat Pump Project

• Projected 70% Energy Reduction

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Households Served(excluding THASP)

2018 Total Households Served: 887Individuals Served: 1597

249 Elderly512 Children1085 Adults

2018 Households on the Waiting List: Housing: 1187Voucher: 1879

2017 Households on Waiting Lists:Combined: 714

2018 Resident Services & EngagementResident Self-Reliance Participants:

2018: 187 2017: 144

Development Grants & Rent Credits Awarded: 2018: 107 Total expended: $16,8092017: 114 Total expended: $42,396

RSR Households Transitioned to Self-Sufficiency: 2018: 14 (7% graduation rate)2017: 20 (14% graduation rate)

New Homeowners: 2018: 3 2017: 7

Number of Community Connections Activities: 2018: 494 2017: 329

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Food SecurityCommunity Gardens

• Increased from 59 to 66community gardens

• 49 resident gardeners• 10 employee gardeners

Congratulations to Central Square Terrace gardeners for winning an award this year from Antioch’s Community Garden Connections Program for

“Most Vigorous Cucumbers”!

Resident SatisfactionSurveys Distributed: 898 Response Rate: 30%

The percentage of respondents that were satisfied or very satisfied withthe responsiveness of the…

• Housing Staff – 82%• Programs & Services Staff – 89%• Facilities & Assets Staff – 87%

Other things of note• Respondents who felt safe in their unit – 70%• What one improvement would you make in your apartment?

• 75% of respondents would like new paint or flooring

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Coming in 2019…Resident Quality of Life

• Increase gardener participation at our properties

• Increase outreach through Community Connections toelderly and disabled persons newly leased in theprivate market

• Improve reporting process to track RSR programoutcomes

• Increase green space at Riverbend including ediblelandscaping, rain gardens and additional raised beds

Property Improvements

• Rehabilitation Project at Central Square Terrace

• Installation of solar panels and heat pumps at ForestView

• Replacement of sidewalks, curbs and parking lot atRiverbend

Property Management

• Temporarily relocate 90 CST residents during the rehab.Most residents will be moved within the building, with anestimated 5 to relocate to Harper Acres or BennettBlock.

• Continue study sessions on Housing policy documents toinclude VAWA, and Reasonable Accommodations.

Other News

• Wishing Linda Phippard well in her retirement

• Transition new staff in Finance Department

Operating Income and ExpensesGrants

$142,137 Management &

HUD Admin Fees$1,484,349

Other Income$138,635

Rental Income, $2,813,506

Partnership Distributions

$255,071

Subsidy$10,572,789

Tenants Charges$60,990 Administrative

$1,354,270 Youth & Resident services

$174,248

Interest Expenses$582,972

HAP payments$5,264,215

Insurance$363,228

Partnership Distributions

$196,092

Payroll and Benefits

$2,596,139

Maintenance & Equipment

Expenses$1,004,919

Property Tax$601,178

Utilities$1,142,948

Total Income: $15,467,478 Total Expenses: $13,280,200

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Carl Allen

Scott Arlen

Lorijean Baker

Robin Buffum

Sandy Clark

Claire Coey

Denise Comstock

Amy Crocker

Josh Crocker

Martina Davis

James Devoid

Mark Ferron

Dave Garrapy

Linda Griffin

Leslie Horne

Jori Johnson

June Jones

Brett King

Lenny Leblanc

Linda Mangones

Joshua Meehan

Kim O‘Brien

Paul Painchaud

Linda Phippard

Patty Pike

Dee Pratt

Terri Royce

Laura Scott

Chris Sherrick

Dawn Smith

Rob Stearns

Lori Tassinari

Kelly White

Ellen Wishart

Amy Wright

J.B. Mack

Tom Moses

Pam Slack

Jennifer Marsh

Chris Coates

Liz Chipman

Anna Crosby

Debbie Bowie

Patrick Dolenc

Reagan Messer

Adam Kossayda

Maury Bohan

Erika Greenwald

Robb Malay

Tom Gioia

Edgemere Consulting

TAG Associates

Gary Jackson Heating

Syd’s Carpet & Snooze Room

Weller & Michal

Stevens & Associates

Southwestern Community Services

Dietz Associates

Waste Management

AGM Landscaping

Keene Housing Kids Collaborative

L&G Propane

Elm City Electric

Bragdon, Dowd & Kossayada

Drumond Woodsum

Hawkins, Delafield & Wood

Ballard Spahr LLP

Nova Consulting

True North Network

Keene State College

Antioch University

MoCo Arts

Keene Family YMCA

Cheshire YMCA

Advocates for Healthy Youth

Keene School District

Healthy Monadnock

Keene Rec Center

Sheehan, Phinney, Bass & Green

City of Keene

Mayor Kendall Lane

Lindsay Bryne

Elizabeth Coleman

Elizabeth Dragon

Keene Community Gardens

Carol Jue

Christine Parshall

Monadnock Center for Violence Prevention

Keene Elm City Rotary

Rotary Club of Keene

Keene Downtown Housing Corporation

Impact Monadnock

New Hampshire Housing Finance Authority (NHHFA)

Northern New England Housing Investment Fund

Community Development

Finance Authority (CDFA)

Housing Action New Hampshire

New Hampshire Housing Authorities Corporation

Monadnock Family Services

Cheshire County Conservation District

New Hampshire Charitable Foundation

Mascoma Bank

People’s Bank

Citizen's Bank

Savings Bank of Walpole

US Dept. of Agriculture (USDA)

US Dept. of Energy (DOE)

US Dept. of Housing and Urban Development (HUD)

Public Housing Authorities Directors Association (PHADA)

Thank You!

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Documents

Keene Housing Board of Commissioners Meeting March 21, 2019 · 2019. 5. 10. · Minutes of the Keene Housing Board of Commissioners Meeting Thursday, February 21, 2019 Chairperson