Kct Ims Ps 0002 Ims Manual

Integrated Management System Policy & System

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Integrated Management System Manual Page

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Table of Contents

Revision History .............................................................................................................................. 4

1.0 Management Statement ........................................................................................................ 5

1.1 Introduction ....................................................................................................................... 5

1.2 Statement of Scope and Purpose ........................................................................................ 5

1.3 Statement of Authority ....................................................................................................... 6

1.4 SHEQ Provisions and Exclusions .......................................................................................... 6

2.0 Reference Documents ............................................................................................................ 6

3.0 Definitions, Acronyms and Abbreviations ............................................................................... 7

4.0 The Way KCT Operates ........................................................................................................... 7

4.1 The Organisation of the Main Processes .............................................................................. 7

4.2 Outsourced Processes ......................................................................................................... 7

4.3 Integrated Management System ......................................................................................... 8

5.0 Management Commitment .................................................................................................... 8

IMS Policy Statement ................................................................................................................. 10

6.0 The Documented Integrated Management System ............................................................... 11

6.1 Management System Set-up ............................................................................................. 11

6.2 Purpose of Integrated Management System Documents ................................................... 11

7.0 Management Structure, Responsibility and Authority .......................................................... 12

7.1 Management Structure ..................................................................................................... 12

7.2 Responsibility and Authority ............................................................................................. 12

7.3 Customer Focus ................................................................................................................ 14

8.0 Management System Elements ............................................................................................ 15

8.1 Resources Management.................................................................................................... 15

8.2 Human Resources ............................................................................................................. 15

8.3 Infrastructure ................................................................................................................... 17

8.4 Work Environment ........................................................................................................... 17

8.5 Control of Documents ....................................................................................................... 17


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8.6 Control of Records ............................................................................................................ 17

8.7 Planning ........................................................................................................................... 18

9.0 Product Realisation .............................................................................................................. 19

9.1 Planning of Service Realisation.......................................................................................... 19

9.2 Design and Development .................................................................................................. 20

9.3 Procurement .................................................................................................................... 20

9.4 Service Provision .............................................................................................................. 20

9.5 Control of Monitoring and Measuring Devices................................................................... 21

9.6 Measurement, Monitoring, Analysis and Improvement ..................................................... 22

9.7 Corrective and Preventive Action ...................................................................................... 23

9.8 Internal Audits .................................................................................................................. 23

9.9 Customer Satisfaction ....................................................................................................... 23

10.0 Monitoring and Measurement .......................................................................................... 24

10.1 Process .......................................................................................................................... 24

10.2 Monitoring and Measurement of Service ....................................................................... 24

10.3 Control of Non-conformance ......................................................................................... 24

10.4 Analysis of Data ............................................................................................................. 24

10.5 Continual Improvement ................................................................................................. 24

10.6 Management Review ..................................................................................................... 25

11.0 Operational Controls ........................................................................................................ 26

11.1 Planning for Hazardous Identification, Risk Assessment and Risk Control ....................... 26

11.2 Environmental Aspects and Impacts Assessments and Management .............................. 26

11.3 Emergency Preparedness and Response ......................................................................... 26

12.0 Legal and Other Requirements .......................................................................................... 27

13.0 Consultation and Communication ..................................................................................... 27

14.0 Manual Maintenance ........................................................................................................ 27

Attachments ................................................................................................................................. 28


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Revision History

Rev. No.

Rev. Date

Reason of Revision

Prepared Reviewed Approved Remark

0 15-01-2013 First issue TGC SAJ MAK


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1.0 Management Statement

1.1 Introduction

KCT is one of Qatars leading support services and construction companies, with over 6,000 employees in Qatar alone, and annual revenues of over1bnQR. KCT also operates as a separate company in Syria.

KCT was formed in Qatar in 2011 and is a sister company of Urbacon (UCC). Although closely linked, the two companies are separate entities and apart from a limited number of shared resources, are managed by separate teams. KCT is a regional leader in design, construction, facilities management and maintenance services. From land reclamation, industrial and infrastructure projects, to the creation of villa complexes, palaces, restaurants, leisure facilities and retail parks. KCT adopts a philosophy of working with its clients to combine construction excellence with a long-term service commitment to bring added value to the construction process. KCT believes in working closely with clients and project design teams, to deliver buildable, innovative and cost-effective solutions. KCT incorporates its practical knowledge and experience of contracting with an understanding of the interactive and collaborative process that is essential to meet project challenges and successful delivery of the work.

KCT is pleased to reflect the core values and vision of its shareholders in both its daily activities and its long-term planning.

The integrated management system described in this manual addresses the requirements of the ISO9001, ISO14001 and BS OHSAS 18001 standards and compliance is mandatory.

1.2 Statement of Scope and Purpose

The KCT Integrated Management System covers processes across the following disciplines:

Safety, Health, Environmental & Quality Management,

Risk,

Tendering and Estimating,

Procurement,

Accounting and Finance,

Human Resources,

Information Technology,


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Planning & Monitoring,

Contractsand Commercial Management

Pre-contract Administration (including Planning, Tender Handover, Contract Launch, Site Launch)

Execution & Construction

Contract Close-out,

Measurement, Monitoring, Analysis and Improvement.

1.3 Statement of Authority

This document forms part of the SHEQ Policy of KCT and has been compiled to meet the objectives of the Company and the requirements of the ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 International Standards.

Compliance with all procedures contained herein are mandatory within the Company.

This KCT Integrated Management System Manual is issued with the Chief Executive Officers authority and shall be controlled in accordance with the Document and Record Control procedures internally.

The SHEQ Director is granted full authority as Management Representative to carry out all his duties, including the delegation of some of those duties to the HSE and QA/QC Representatives. He has the express authority to report directly to the General Director on any matters concerning the KCT Integrated Management System.

Personnel allocated responsibilities in this manual and all other procedures will have the authority to act on those responsibilities.

1.4 SHEQ Provisions and Exclusions

KCT will implement the companys Integrated Management System on projects, when:

KCT is the sole main contractor, or in charge of a clearly defined portion of a consortium.

KCT is the leading Joint Venture (JV) partner, or provides the management of the Project. (This is subject to the approval of the major JV partners).

KCT, although responsible in many instances as the design and build contractor, does not directly undertake any design responsibility whatsoever. Design will be subcontracted to consultants and processes will therefore be limited to the management of the designer. In the event of design being carried out by KCT then KCT will implement a procedure(s) to meet the requirements of the standard.

2.0 Reference Documents International Standard ISO 9001: 2008 Quality Management System

International Standard ISO 14001: 2004 Environmental Management System


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International System OHSAS 18001:2007 Occupational Health and Safety Management System

Qatar Construction Standard 2010

Contract Review

Document and Record Control

Hazard Identification and Risk Assessment

Environmental Aspects and Impacts Assessment

SHEQ Objectives, Targets and Programs

Legal and Other Requirements

Control of Non-conformances

Safety, Health, Environmental and Quality Records

Internal Audits

Measurement, Monitoring, Analysis and Improvement.

3.0 Definitions, Acronyms and Abbreviations

IMS Integrated Management System

MS Management System

KCT Al Khayyat Contracting and Trading

SHEQ Safety, Health, Environmental and Quality

PQP Project Quality Plan

4.0 The Way KCT Operates

4.1 The Organisation of the Main Processes

On many occasions, KCT are asked to provide a price for a projects projects are awarded directly and do not involve the preparation of a formal tender. Where tenders are required, they will be prepared in accordance with system requirements.

In meeting Client requirements all departments are responsible for providing a service to the project to ensure that time, cost and quality requirements are complied with.

The KCT Integrated Management System Model is shown in Appendix A whilst the IMS Procedures are shown under Appendix B.

4.2 Outsourced Processes

Control of Supplier and Sub-contractor processes is defined through the requirements of the Procurement Procedures identified in Appendix B.

The outsourced service/material providers are prequalified through a stringent process of


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assessment to ensure that service providers have robust management systems, have the capability, capacity and are financially able to meet KCT requirements.

The implementation of the providers controls are monitored and verified through the KCT IMS System. There are formal agreements between the parties and these specify the acceptance criteria by which performance will be measured.

Records are verified during implementation and final handover documentation or data packs are checked prior to KCT acceptance.

The outsource partner is managed on an interactive basis and performance is reviewed and discussed internally during weekly and monthly progress meetings and during supplier/sub-contractor assessments.

4.3 Integrated Management System

KCT has an established documented Integrated

Management System based on the requirements of ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007, and implements and maintains the same.

This IMS Manual sets out the organisation, management policy and objectives and a policy overview summarising each element of the international standards.

The IMS Manual contains, or makes reference to, detailed operating procedures describing the controls used to address each element of ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007, and serves to:

Assist in the prevention of quality defects, environmental impacts and health and safety exposure.

Provide a reference to policy, procedures and instructions against which current practice can be audited.

Provide an aid to ensure uniformity of understanding, continuity of performance and consistence of action easily updated and distributed.

Procedures have been developed as site process controls; detailing how functionsare to be performed and this will form the basis for training in the way that KCT operate.

5.0 Management Commitment

KCTs Management expresses their commitment to the KCT Integrated Management System and to the continual improvement of the Integrated Management System in the following ways:

Through establishing and reviewing the KCT IMS Policy Statement

Defining Objectives and Targets


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By appointing a management representative and delegating authority to this management representative regarding all SHEQ matters

Through systematic involvement in the management processes

Through continual evaluation of all the projects management processes

By organising and conducting Management Reviews

By establishing an annual plan for Improvement of the Integrated Management System

By supporting the implementation of innovative measures during all production and execution activities.


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IMS Policy Statement


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6.0 The Documented Integrated Management System

6.1 Management System Set-up

The Management System documentation of KCT ensures the effective operation and control of its business processes. The extent of such documentation depends on the complexity of the processes and their interaction as well as the competence of the personnel who perform those processes.

The Management System is designed to meet the requirements of ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 management systems and considers the companys policies and procedural requirements applicable to the KCT operations and the type of services provided.

The IMS Manual (Level 1 documentation) covers not only the IMS Policy Statement, but also all procedures relating to the requirements of ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007.

Mandatory documentation such as Procedures and Process Flow Diagrams (Level 2 documentation) describe how the Management System processes are implemented to comply with the stated policies and as required by ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007 management systems.

Forms (Level 3 documentation) verify that the key controls required within documented processes have been implemented in accordance with ISO 9001:2008, ISO 14001:2004 and OHSAS 18001:2007.

The authority for the approval, issue and control of theKCT IMS Manual, Policies, Procedures and all other related Integrated Management System documentation has been delegated to the Management Representative.

6.2 Purpose of Integrated Management System Documents

The purpose of the KCT Integrated Management System (IMS) is to continually improve the effectiveness and efficiency of KCT performance by considering the requirements of all stakeholders whether internal or external. KCT strives to continually improve the processes as well as the Integrated Management System as a whole. By defining safety, health, environmental and quality (SHEQ) objectives and using the Integrated Management System to meet these objectives, this improvement is achieved. Through process monitoring and measuring where appropriate and the analysis of data collected during such monitoring, the degree to which the set SHEQ objectives are met is determined. KCT continuously analyse and set SHEQ objectives to improve its services. This is done by using formal processes in order to achieve customer satisfaction, as well as using methods and techniques that engender continual improvement via the principles that are integral to the way that KCT does business and which supports the company value of Building Trust.


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This manual identifies the processes that are necessary for the successful operation of the Integrated Management System. The sequence, interaction and management of these processes are described in this manual together with supporting procedures and process flow diagrams, where necessary, which detail the criteria and methods used to ensure that the operation and control of these processes is effective.

Where necessary, each of the processes is implemented through supporting procedures and where necessary process flow diagrams which detail how the operations are performed correctly. This procedural support, coupled with training and detailed instructions, ensures that employees know that their processes are in a state of control and that they are producing satisfactory results.

7.0 Management Structure, Responsibility and Authority

Top management will nominate a management representative with specific duties to ensure that the KCT Integrated Management System meets with ISO 9001, ISO 14001, OHSAS 18001 and legal requirements. Where legislation requires specific appointments, this will be made in conjunction with the KCT Integrated Management System stipulations. The delegated Management Representative for KCT is the SHEQ Director.

7.1 Management Structure

With regards to the Management Structure, the respective Departmental Heads and the responsible Project Heads are responsible for the updating of departmental / project organisational charts. Respective organisational charts are reviewed and updated at least quarterly and approved by the General Director.

The overall company management organisation chart is shown in Appendix C.

Job Descriptions are established / documented for each role within KCT and approved by Senior Management and communicated to the respective post holders.

To ensure the successful implementation of the management systems and to comply with stated legislation, clear lines of responsibility are defined to ensure that both the spirit of relevant legislated regulations as well as the requirements of associated regulations is met.

The General Director has most control over decisions affecting the day to day running of the business and is the person ultimately responsible to ensure compliance with legislation.

As with the financial running of a company, responsibility and accountability structures are in place to ensure efficient profitable results. To ensure profitable results for the SHEQ programme, management structures will define clear responsibility and accountability structures.

KCT has developed a Levels of Authority Matrix which clearly identifies the responsibilities for key decisions relating to the business. The Levels of Authority Matrix is shown in Appendix D.

7.2 Responsibility and Authority

The KCT management team lines of responsibility and reporting is detailed in the


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KCTorganisation chart shown in Appendix C. In order to ensure that personnel understand their authorities and responsibilities associated with the Integrated Management System, authorities and responsibilities are further documented in specific procedures.

All authorities and responsibilities reside with senior management and are delegated to functions and / or individual members of staff within their control as appropriate. All personnel who manage, perform and / or verify work are responsible for the safety and health of employees, environmental protection and quality of services provided by KCT. All such personnel are authorised to identify and record problems relating to products, processes, and the management system as a whole.

All staff and personnel have the responsibility to comply with documented procedures and the direction of management. All personnel have the responsibility to assure that processes in which they are working is in a state of control and that the tasks are completed in a responsible manner. Personnel are also responsible for identifying non-conformance, notifying management, and controlling the situation until the problem has been corrected / rectified. To prevent non-conformities, they may also initiate, recommend, or provide solutions through designated channels, such as the Control of Non-conformances Procedure.

SHEQ Responsibility and Authority are exercised in the following ways:

Corporate Management:

The General Director and his senior management team shall determine the company policy and vision for KCT. Through the General Directors support and focus, KCT shall be led to the realisation of this vision.

Departments:

The following department heads report directly to the General Director as part of the Senior Management team.

Technical and Engineering Department:

The Technical and Engineering Director is responsible to ensure that projects are supported in terms of review of technical documentation, constructability checks, value engineering, method statement input etc.

Human Resources Department:

The Human Resources Director is responsible to implement policies and procedures for the effective management of personnel. This department is responsible for salaries and benefits, recruitment, people logistics, communications and administration to ensure that all human resources and industrial relations policies and procedures are being adhered to throughout the company.

Accounts and Finance Department:

The Accounts and Finance Director is responsible for company reporting, budgeting, administration, procurement and financial control in the Company including the responsibility to ensure that the projects and KCT are legally sound and that all legal matters are properly managed and controlled.


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SHEQ Department:

The SHEQ Director is the appointed Management Representative for the Company. The SHEQ Director is responsible for the overseeing of the safety, health, environmental and quality management functioning and IMS documentation within KCT as well as to ensure that all elements of the Company are working under the control of the principles as defined in the SHEQ Policy Statement and KCT Integrated Management System. The SHEQ Directorassists in preparing and reviews the general procedures and ensures that departmental procedures are implemented for activities that may impact on Client satisfaction.

Planning Department:

The Planning Director is responsible for ensuring that the Contract requirements are translated into a coordinated programme for the efficient planning and monitoring of progress. The Planning Director is also responsible to ensure that weekly and monthly reports are provided to Project and Senior Management to enable actions to be identified that will ensure that projects are completed on time.

IT Department:

The IT Director is responsible for developing solutions to improve the effectiveness of activities for KCT. This may include but not be limited to:

o Communications systems (email; intranet etc) o Reporting systems o Information retrieval systems o ERP

Procurement Department:

The Procurement Director is responsible for coordinating prequalification of suppliers and sub-contractors and ensuring that only those service providers that can meet the requirements of KCT are considered in the supply chain. The Procurement Director is responsible for ensuring that negotiations with providers ultimately result in value for KCT in terms of cost, ability to supply/provide services and quality.

Operations Department:

The Operations Director is responsible for the management of operations and includes all projects undertaken by KCT. The Operations Director is also responsible for the Labour Resource Department, deployment and demobilisation of staff and Plant, Motors and Vehicles. The Operations Director leads the drive towards health and safety, quality and environmental and ensures that operational staff comply with the requirements of the IMS system.

7.3 Customer Focus

The training requirements for KCT dictate that each employee understands the importance of


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fulfilling customer requirements for both internal and external customers. Customer needs and expectations are processed in such a manner to satisfy customer requirements, in an effort to gain and retain their confidence.

Management ensures that any legal, statutory and regulatory requirements applying to its operations, the safety and health of employees, the protection of the environment and to the quality of its services, are identified and adhered to. Where such requirements exist, these have been included in the processes to ensure that they are complied with. New legislative requirements will be considered during Management Review Meetings and more frequently as deemed appropriate by Management.

8.0 Management System Elements

8.1 Resources Management

Processes affecting the quality of the services offered by KCT are identified and described in this manual. Senior Management ensures that resource requirements are identified and that adequate resources and trained personnel are provided. Any employee may also identify resource needs, which will be evaluated and if necessary addressed.

Resources needed to implement and improve the Integrated Management System processes, including enhancing customer satisfaction by meeting their requirements, are identified and reviewed during Management Review Meetings.

KCT has a Human Resources Department to provide for the necessary staffing to implement and maintain the Integrated Management System and manage the required levels of competence, awareness and training for product realisation.

KCT has provided adequate company infrastructure and created a working environment needed to achieve conformity to requirements.

Plant, material and human resource management is of crucial importance to ensure continued process capability, production and on time delivery and therefore ensures client requirements are met.

Plant, material and human resources are reviewed (when required) during the Monthly Project Progress Meetings.

8.2 Human Resources

All personnel that could have an effect on the quality of the services provided are qualified to perform specific tasks on the basis of appropriate education, training, skill and experience as evidenced by qualifications and training records.

All personnel receive appropriate training to ensure that they are understand their duties, responsibilities and level of authority and to ensure that the working practices specified in the KCT Integrated Management System documentation are implemented and followed.

Human Resources are managed in line with the following objectives:


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a) Mobilisation, Provision and Management of Resources:

The HR Director maintains the organisational structure of the Company and updates it at least quarterly.

The Monthly Project Progress Meetings facilitate the evaluation of the resources required, including Human Resources.

The functions of the Human Resource Department include the following:

Manage the manpower resources continually

Manage immigration and visa requirements

Update employees personnel files

Maintain, update and train personnel on the Industrial Relations and the Human Resources procedures

Plan, arrange and maintain records for developmental training as defined and identified in performance appraisals

Induction of new employees

Management of payroll, medical and health insurance, etc.

Management and control of all employee housing.(Camps)

Management of travel to and from Qatar.

b) SHEQ Competence, Training and Awareness:

All employees undergo induction and orientation training, during which the companys commitment to Health, Safety, Environment and Quality is communicated (procedure KCT-IMS-HR-4003 Induction and Orientation) and the Project Safety Induction process. The importance of meeting customer requirements, the importance of their respective positions and how they contribute to the achievement of the SHEQ objectives is also communicated.

Subsequent training needs are identified by management and are recorded on each employees Training Record. The provision of such training is also recorded on the employees Training Record after the training has been provided, evaluated and training effectiveness been determined.

Senior Management ensures that staffing and skill levels within the organisation are appropriate to ensure the optimal efficiency and effectiveness of operations.

In order to control and improve competence, awareness of requirements and personnel training, the following is implemented at least once annually:

The remuneration policy, as agreed with executive management

The annual performance appraisal to review personnels competence and performance to:

i. Set new individual objectives and targets,


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ii. Define actions to be taken for further development, and

iii. Anticipated training in support of future development.

8.3 Infrastructure

Management ensures that the facilities are maintained appropriately to achieve conformity to the service provided. This includes workspace, equipment, software and any supporting services related to facilities maintenance. Such considerations are discussed during Management Review Meetings.

8.4 Work Environment

Management ensures that the appropriate human and physical factors of the work environment are considered and provided. Consideration of such factors includes safety, health and environmental conditions, work methods, handling methods and equipment. Such considerations are also discussed and reviewed during Risk Review Meetings.

8.5 Control of Documents

KCT has established the necessary documentation (IMS Management System Manual, IMS Policy Statement, SHEQ objectives and procedures) to ensure effective planning, operation and control of its processes.

The KCT Integrated Management System (IMS) and important information sources are controlled in accordance to procedure KCT-IMS-M-1009 Control of Documents Procedure.

This ensures that outdated or inaccurate information is not used and that appropriate information is available when and where it is required. All documentation is reviewed and approved prior to use and changes to documentation are also reviewed, approved and controlled. These documents are maintained in such a manner that they remain legible, readily identifiable and retrievable. Any such documents that become obsolete are marked to prevent unintended use.

The Management Representative maintains a master file of all IMS documentation, as well as any associated forms. The most current versions of documents will be maintained in the master file, which will also indicate any further distribution of such documents. The Management Representative also maintains the electronic originals of such documentation.

In order to maintain control of electronic IMS documents and data that are maintained on the company network, regular back-ups are performed and anti-virus software is in use.

8.6 Control of Records

Records are maintained as defined in procedure KCT-IMS-CM-3307 Control of Quality Records Procedure.

Records are legible and compiled for all important operations in order to provide sufficient and comprehensive evidence of conformance to specification and client requirements.


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The Management Representative in conjunction with other management personnel, establish what records or documentation are to be retained, by whom, and for how long, in order to demonstrate the effectiveness of the Management System. All records are safely retained for a minimum period as required and made available to authorised personnel and the client for evaluation where required.

Documents are filed in acordance with proceduresKCT-IMS-M-1006 Control over Correspondence and KCT-IMS-CM-3201 Project Control over Correspondence Procedures.

8.7 Planning

8.7.1 Objectives, Targets and Management Programmes

KCT has a procedure in place (KCT-IMS-M-1008 Setting Objectives Procedure) for the effective setting and management of all departmental objectives and targets, for specified periods under review as a driver for continuous improvement.

Safety, Health, Environmental and Quality (SHEQ) objectives have been established to continually improve the Management System as a whole as well as each management process, extending to processes involved with meeting service requirements and deliverables. SHEQ objectives are measurable, in order that they can be continually analysed during during operational and production process and to continiously monitor and determine the performance and degree to which objectives and set targets are met, to:

Ensure the effectiveness and efficient delivery of project resources to enable KCT to deliver planned Shareholder value. This will be measured through continuous monitoring of the quality of services provided to clients, through the customer satisfaction surveys and customer complaint systems.

Ensure that individuals understand and own their specific responsibilities in relation to SHEQ by ensuring all individuals are inducted regarding the importance of safety, health, environmental and quality and how they are expected to comply with the Management system and relevant management standards.

Ensure that the training facilities provided by the KCT Academy and internally within departments, effectively addresses the skills issues of KCT, through regular communication with the HR department and the Training and Development Forum.

Strive for continuous improvement through a process of regular measurement, review and assessments. This will be measured through regular department and site audits and reporting on a monthly basis.

8.7.2 Management System Planning

In general, the SHEQ plans are consistent with normal methods of operation covered by existing procedures. These plans ensure that SHEQ objectives set forth in the Health and Safety, Environmental and Sustainability and Quality Policies and those identified during Management Review Meetings are met. Where customer-specified


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requirements identify activities that are outside of our standard methods and practices, specific method statements / procedures will be prepared and issued.

As part of the regular maintenance of the Integrated Managment System, proposed modifications to processes and procedures are reviewed during Management Review Meetings to ensure that the requirements of the management system have been addressed prior to the implementation of any modifications. This review ensures that no new process is implemented without first considering the actions that must be taken to ensure that the company remains in compliance with the system as it is documented. Items are evaluated and planned actions are documented during the Management Review Meeting.

9.0 Product Realisation

9.1 Planning of Service Realisation

In general, KCTs realisation process planning is consistent with normal methods of operation covered by existing procedures. In planning the processes for realisation of services falling outside the normal methods, the following is considered:

Quality objectives for services / product provided

The need for process documentation, for example, a specific Inspection and Test Plan and any necessary resources specific to the services/product

Any records necessary to provide confidence of conformity of the processes and resulting product / services.

9.1.1 Customer Related Processes

Determination of Requirements Related to the Services Offered

Customer specifications, both internal and external and / or standards issued to KCT are reviewed, distributed and implemented in a timely manner. Respective Departments within KCT review customer requirements prior to final request and prior to accepting changes to those requests.

Review of Requirements Related to the Services Offered

Each department within KCT ensures that customer requirements have been clearly defined to ensure that the department has the ability to meet the requirements. This process includes, as appropriate:

Determination that the client / customer requirements are clearly defined

An assessment of the departments ability to meet the requirements

Negotiation and agreement with the client / customer on requirements

Assessment and provisions for confidentiality

Customer Communication


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Any other communications by clients / customers will be directed to the appropriate personnel within the respective department. This includes any communication relating to non-conformances and corrective / preventive actions. KCT Department Heads will also obtain customer feedback through appropriate comunication means and reviewed during Management Review.

9.2 Design and Development

Every project where KCT is responsible for Design and Buildwill require the preparation of a Design Management Plan. This document will identify how the design will be managed and will include a reference to any specific procedures required such as the management of Consultants and the interfaces within the design process. Procedures that normally include the review of design information have been prepared and are contained within Project Technical procedures identified in Appendix B.

9.3 Procurement

9.3.1 Procurement Process

The procurement process at KCT, including subcontractor and supplier evaluation and selection, is controlled to ensure that product conforms to the applicable specifications and requirements. The type and extent of control exerted depends on the type of product or service, the impact on the realisation process and / or the quality of the final product and. Consideration is also given to the potential health, safety and environmental impact of the product. A criterion for selection, evaluation and re-evaluation of subcontractors and suppliers and other procedure relating to the procurement process are shown in Appendix B.

9.3.2 Purchasing Information

Designated employees are authorised to identify resource or purchasing requirements. As appropriate, a Purchase Requisition is initiated to procure the required items. The Purchase Requisition details all necessary information, including where applicable, the requirements for qualification / specification of the product or any Management System requirements. Designated members of management, prior to a Purchase Order being initiated, approves purchase requisitions.

9.3.3 Verification of Purchased Product

Purchased products are verified upon receipt. When requested, all purchased products are to be supplied with appropriate product certification and relevant Material Safety Data Sheets.

9.4 Service Provision

9.4.1 Control of Service Provision

Service provision is planned and controlled by Heads of Departments who are responsible for providing a suitable working environment and resources to ensure efficient delivery of the services offered.


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The Head of Department is also responsible to ensure that appropriate information is provided and if necessary issue and implement work instructions for use when undertaking certain tasks within a department.

Heads of Department determine the appropriate monitoring and measuring activities related to the service delivery. This ensures that the requirements for effective service delivery is met troughout all stage of the process and at the same time confirms the continuing ability of each process to satisfy its intended process.

When non-conformance to a product, process, procedure, work instruction or method statement is detected, then this will be dealt with and controlled in accordance with procedure KCT-IMS-CM-3305 Control of Non-conforming Product Procedure.

9.4.2 Validation of Processes for Service Provision

Service provision process is qualified by a history of use. Should a new or changed process become a requirement then these will be validated by suitably qualified individuals. Suitable Objective Evidence of performance will be retained for record purposes.

9.4.3 Identification and Traceability

Where applicable all received goods are identified by packing documents, tags and / or stamps. Once received items are accepted; they are moved to the appropriate storage location or recipient.

9.4.4 Customer Property

All customer property will be treated in the same way as property belonging to KCT and the necessary steps will be taken to ensure the appropriate requirements for storage and protection are implemented. In the event of any property damage, reports will be raised and the company insurance company informed.

9.4.5 Preservation of Product

Procedures are available to ensure product preservation until delivery of material to designated locations.

9.5 Control of Monitoring and Measuring Devices

KCT has established procedure KCT-IMS-CM-3304 Project Control of Inspection, Measurement and Test Instruments Procedure to ensure the effective management of monitoring and measurement devices and to ensure that such devices are used in a known state of calibration. Programmed verification checks are performed to ensure and maintain required accuracy. Controls are established that defective or uncalibrated equipment is rectified or removed from service. Records of such equipment identification and calibration status are retained.


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9.6 Measurement, Monitoring, Analysis and Improvement

Planning for measurement, monitoring analysis and improvement activities are in place to ensure that there is demonstrated conformity of the KCT Management System, products and processes. Planning also ensures that the SHEQ objectives are achieved. Such planning includes scheduling internal audits, construction production and execution performance measurement and measurement of customer satisfaction. It also addresses through continual improvement the effectiveness of the Management System and any opportunities for improvement and / or preventive action.

Senior Management evaluate the effectiveness of measuring and monitoring activities during Management Review Meetings, where further application of such activities are also considered, including the use of statistical techniques where possible. Any such activities identified are implemented according to the resulting action plan, which is recorded in minutes of the Management Review Meetings. This level of planning is focused upon the measurement of processes, determination of system conformity and upon achieving improvement to the Management System.

Measurements and analysis are made at various levels within the organisation. On projects the following apply:

Internal and External Audit results

Quality Audit results

Safety Audit results

Environmental Audit results

Evaluation of corrective and preventive actions

Analysis of cost reports on Non-conformance reports

Analysis of SHE incidents, accident, near-miss and dangerous occurrence reports

Evaluation of the construction programme and target dates

Evaluation and analysis of the financial objectives

Client satisfaction.

The process of managing the project is done through the procedures identified in Section 3000 of the IMS procedures and these are detailed in Appendix B.

At Head Office level, the following measurements and analysis apply:

Analysis of corrective and preventive actions

Analysis of cost reports

Evaluation of audit reports

Evaluation of SHEQ-audit results

Evaluation of SHE statistics

Evaluation of SHEQ objectives and targets

Evaluation of the Quality Indicators including: defect and non-compliance management, delayed payments and respecting timeframes.


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9.7 Corrective and Preventive Action

The very nature of implementing corrective and preventive action management facilitates the principle of continual improvement. The detection and dealing with non-conformities gives rise to the search for appropriate measures to anticipate the risk of this anomaly re-occurring.

Corrective / Preventive actions are highlighted to eliminate the causes of non-conformance in order to prevent their recurrence. Actions taken are appropriate to the impact of the problems encountered. Corrective / Preventive actions may be initiated by anyone in the company according to procedures KCT-IMS-CM-3305 Project Control of Non-Conforming Products Procedure and KCT-IMS-CM-3306 Project Corrective Action and Preventive Action Procedure. Such actions will be recorded and processed using form KCT-IMS-CM-3305A Non-conformance Report (NCR) Form.

Any resulting changes to procedures or process flow diagrams will be reflected in the relevant documents.

Corrective / Preventative actions may arise from a variety of sources, including Management Review Meetings, Internal Audits, Customer Complaints and any identification of non-conformity.

9.8 Internal Audits

KCT has procedures in place to ensure that periodic assessments / audits of the KCT Integrated Management System are conducted to ensure that the KCT Integrated Management System is properly implemented, maintained, effective in meeting the Companys policy and objectives, and in accordance to the requirements of the ISO and OHSAS Standards.

Internal audits are conducted in accordance with procedure KCT-IMS-M-1005 - Audits Procedure.

The Management Representative is responsible for scheduling and managing regular internal and site quality and safety, health and environmental audits. Every area of KCT that affects the quality of service delivery will be scheduled for internal auditing; frequency of auditing will be determined in accordance to the status and importance of the activities being audited, taking into consideration the results from previous audits.

Audit findings and results are reviewed during Management Review Meetings.

9.9 Customer Satisfaction

Customer satisfaction surveys are conducted bi-annually and reviewed during Management Review Meetings. Customer satisfaction data is collected and reported using customer feedback data and various satisfaction results. Such data is summarised and analysed into reports that are presented to senior management. Senior management ensures that data regarding service delivery, process conformance and customer satisfaction is collected, recorded and analysed.


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10.0 Monitoring and Measurement

10.1 Process

Where applicable, KCT has implemented the necessary methods to ensure that its services meet the planned results. When results are not achieved, corrective / preventative action shall be documented on the applicable form KCT-IMS-CM-3305A Non-conformance Report (NCR) Form and actions taken as deemed necessary.

Internal IMS audits, project audits and management reviews are only some of the methods used to monitor the process.

10.2 Monitoring and Measurement of Service

Process checks are included in various procedures and process flow diagrams and relate to both quality control and service delivery checks. Provision is made for the identification and resolution of non-conformance. The emphasis is to prevent any actions / activity / problems which could affect customer satisfaction, quality of product, level of service or have a detrimental effect on the health and safety of persons and the environment.

Appropriate action is taken promptly to resolve any problems that arise or potentially could arise.

10.3 Control of Non-conformance

KCT ensures that any non-conformance, either product or system related, is reported and implemented as per the Control of Non-conformances Procedure (KCT-IMS-CM-3305).

Action is taken to rectify the non-conformance in the form of concession or rework when it is product related.

System non-conformances are dealt with using the Process improvement methodology depending on the nature of the non-conformance. Records of such changes and outcomes are retained.

10.4 Analysis of Data

Data demonstrating the suitability and effectiveness of the Management System is presented and analysed during Management Review Meetings.

Information resulting from these analyses includes customer satisfaction levels, conformity of service delivery requirements, characteristics and trends of processes and services including opportunities for preventive action as well as subcontractor and supplier performance.

10.5 Continual Improvement


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KCT will continually improve the effectiveness of the Integrated Management System using the IMS Policies and Procedures, SHEQ objectives, audit results, analysis of data, corrective and preventive actions and management reviews. Continual improvement activities will be reviewed during Management Review Meetings and will be documented accordingly.

The Management Representative will monitor improvement requests related to all areas of the Integrated Management System and operations and further investigate improvements in the disciplines of System related, technical, quality, health, safety, environmental improvements or behavioural aspects. These statistics will be discussed at Management Review Meetings and delegated to the relevant Department Head.

KCT Management further relies on the corporate values to encourage and develop the involvement of personnel in the active search for opportunities to improve the management system.

10.6 Management Review

KCT will hold an IMS Management System Management Review Meeting at least bi-annually to ensure the continued suitability, adequacy and effectiveness of the Integrated Management System. The Management Review Meeting is conducted in accordance with KCT-IMS-M-1001 Management Review Meeting.

The review shall consider opportunities for improvement of change to the Integrated Management System including policy, objectives and programs / time frames. The reviews will be based on:

Audit report results internal and external;

Corrective and preventive actions taken and their effectiveness

Analysis of non-conformances , their trends and significance;

Customer feedback positive or negative

Outstanding actions from previous review periods

Change needed and improvements recommended

Accident / Incident analysis

Safety Statistics

Environmental Statistics

Feedback on the performance of suppliers and subcontractors.

Emergency Reviews

Continuous Improvement

Changing Circumstances

Legal Compliance

The SHEQ Director must in collaboration with the General Director, make a conclusion as to


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the effectiveness of the Integrated Management System. The outcome of the reviews could result in corrective action plans being initiated, revision to the Integrated Management System or process procedures.

All management reviews must be recorded reflecting action responsibility and response dates to demonstrate that timely action will be taken to ensure continued commitment to safety, health, environment and quality.

An IMS Summary Report is drafted by the SHEQ Director and issued to the Management Review Meeting Members. This report forms the basis of the management review. The members of the meeting evaluate this report during the meeting and all changes or improvementsrequired to the system are recorded in the Management Review Meeting Minutes and followed up / closed-out by the SHEQ Director.

11.0 Operational Controls

KCT have established procedures to ensure that management is equipped with the necessary tools to deal with and ensure that whilst work is being conducted related those operations and activities, that are associated with the identified hazards, using mechanical, electrical and manual means, is performed in a safe manner and to ensure that activities that could have an potential environmental impact, is executed in an controlled and responsible manner.

Construction operations will be executed in accordance with the procedures identified in Appendix B.

11.1 Planning for Hazardous Identification, Risk Assessment and Risk Control KCT has established procedures for the ongoing identification of the source of hazards, the assessment of the levels of risk, and the implementation of control measures to reduce the level of risk to acceptable levels of exposure in accordance to procedure KCT-IMS-CM-3301 Project Method Statements Procedure.

This includes all routine and non-routine activities of all persons having access to the workplace, products and processes under the control of KCT.

11.2 Environmental Aspects and Impacts Assessments and Management Procedure KCT-IMS-HSE-6016 Environmental Aspects & Impacts Evaluation Procedure has been established for the ongoing identification and review of environmental legislative requirements applicable to its activities, products and services as well as the continuous review of identified Environmental Aspects and Impacts and the suitable and appropriate mitigation thereof.

11.3 Emergency Preparedness and Response KCT has established a procedure KCT-IMS-HSE-6013 HSE Emergency Evacuation and Planning Procedure, to identify the potential emergency situations and to respond to such emergency procedures, ensuring that all emergencies, irrespective of the nature, is managed effectively, assessed and measured accordingly.


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12.0 Legal and Other Requirements

The Management Representative is responsible for the identification and annual monitoring, assessing and updating of existing legal requirements, regulations and authoritative guidance with respect to any amendments / changes applicable to legislation. This also includes any other requirements i.e. requirements laid down by the client.

13.0 Consultation and Communication The HR Director is responsible for guiding internal and external communication processes with relevant parties.

The General Director has overall responsibility to communicate with interested and affected parties and the media (external communication), and may delegate this function to any manager who he deems fit.

The senior staff member responsible for the project / facility / yard shall be responsible to receive, document and respond to relevant communication from external interested parties. This shall be done in consultation with the General Director as and when required.

The SHEQ Results, Statistical Analysis and Improvement Report will be made available to interested parties on request and approval of the General Director.

Under no circumstances will an employee of KCT divulge any information to the media or any outside source without prior approval from the General Director.

At appropriate levels and depending on the position of the employee, staff members are consulted and informed / made aware of the SHEQ Policy Statement and the procedures applicable to his / her position. Personnel have access to the KCT Intranet. KCTs major internal communications are:

Project Kick Off Meetings

Project Execution reports

Management Reviews

Annual Performance Appraisals

The Corporate newsletter

Corporate learning bulletins (and safety briefings)

Intranet

Management meetings at an operational level

Toolbox talks

Memos and E-Mail.

14.0 Manual Maintenance Any deviation from this document should be discussed with the KCT SHEQ Director. The General Director and the KCT SHEQ Director are to approve the alternative process.


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Any changes required to this procedure should be carried out in accordance with Control of Documents Procedure KCT-IMS-M-1009.

Attachments

APPENDIX A KCT Integrated Management System Model

APPENDIX B IMS Procedures Index

APPENDIX C KCT Organisation Chart

APPENDIX D Levels of Authority Matrix; KCT-IMS-PS-0002A


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APPENDIX A KCT Integrated Management System Model


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APPENDIX B IMS Procedures

Integrated Management System Procedures Document Reference

KCT-IMS-M-1009C

MANAGEMENT Rev. No. Rev. Date

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INTEGRATED MANAGEMENT SYSTEM DOCUMENTATION INDEX Page Number

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Doc. Ref. Title Rev. No. Rev. Date

0000- POLICY & SYSTEM

KCT-IMS-PS-0001 Integrated Management System Policy 0 28/07/2012

KCT-IMS-PS-0002 Integrated Management System Manual 0 15/01/2013

KCT-IMS-PS-0003 Health and Safety Policy 0 01/08/2012

KCT-IMS-PS-0004 Environment and Sustainability Policy 0 01/08/2012

KCT-IMS-PS-0005 Quality Policy 0 01/12/2012

KCT-IMS-PS-0006 Phone Policy 0 20/04/2013

KCT-IMS-PS-0007 Harassment Policy 0 20/04/2013

KCT-IMS-PS-0008 Drugs and Alcohol Policy 0 20/04/2013

KCT-IMS-PS-0009 Annual Vacation Leave Policy 1 20/04/2013

KCT-IMS-PS-0010 Recruitment and Selection Policy 0 20/04/2013

KCT-IMS-PS-0011 Company Vehicles 0 20/04/2013

KCT-IMS-PS-0012 Code of Ethics 0 20/04/2013

KCT-IMS-PS-0013 Company Benefits 0 20/04/2013

KCT-IMS-PS-0014 Other Leaves Policy 0 20/04/2013

KCT-IMS-PS-0015 Salary Policy 0 20/04/2013

KCT-IMS-PS-0016 Employment and Relationship Policy 0 20/04/2013

KCT-IMS-PS-0017 Termination of employment Policy 0 20/04/2013

KCT-IMS-PS-0018 Communication Policy 0 20/04/2013

1000- MANAGEMENT

KCT-IMS-M-1001 Management Review Meeting 0 01/12/2012

KCT-IMS-M-1002 Management Reporting 0 07/11/2012

KCT-IMS-M-1003 Continuous Improvement & Benchmarking 0 10/11/2012

KCT-IMS-M-1004 Customer Complaints 0 01/12/2012

KCT-IMS-M-1005 Audits 0 01/12/2012

KCT-IMS-M-1006 Control over Correspondence 0 10/07/2012

KCT-IMS-M-1007 Business Continuity Planning

KCT-IMS-M-1008 Setting Objectives 0 27/04/2013

KCT-IMS-M-1009 Control of Document Procedure 0 01/12/2012

2000- COMMERCIAL & CONTRACTS

Tender & Estimating

KCT-IMS- CC-2001 Business Development & Company Profile

KCT-IMS- CC-2002 Tendering & Estimating 0 14/04/13

KCT-IMS-CC-2003 Post Tendering 0 14/04/13

KCT-IMS-CC-2004 Tender Bonds 0 14/04/13

KCT-IMS-CC-2005 Contract Handover & Management Handover Meeting 0 14/04/13

Control & Cost Management

KCT-IMS-CC-2101 Cost Control & Budget Management 0 14/04/13


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KCT-IMS- CC-2102 Standard Contract Agreement 0 14/04/13

KCT-IMS- CC-2103 Legal/Contractual Issues 0 14/04/13

Commercial

KCT-IMS-CC-2201 Company Cash flow Procedure

KCT-IMS-CC-2202 Company Commercial Report

3000- CONSTRUCTION MANAGEMENT (PROJECTS)

Project Construction

KCT-IMS-CM-3001 Project/Construction Kick Off Meeting 0 01/12/2012

KCT-IMS-CM-3002 Project Mobilization & Start Up 0 01/12/2012

KCT-IMS-CM-3003 Project Daily Report 0 01/12/2012

KCT-IMS-CM-3004 Project Staff Requisition 0 30/12/2012

Project Technical

KCT-IMS-CM-3101 Technical Submittal 0 31/10/2012

KCT-IMS-CM-3102 Shop Drawings Submittals 0 31/10/2012

KCT-IMS-CM-3103 Request For Information 0 31/10/2012

KCT-IMS-CM-3104 As-built Drawing Preparation 0 31/10/2012

KCT-IMS-CM-3105 Material Submittals 0 31/10/2012

Project Document Control

KCT-IMS-CM-3201 Project Control Over Correspondence 0 31/10/2012

Project Quality Control

KCT-IMS-CM-3301 Method Statements 0 03/11/2012

KCT-IMS-CM-3302 Measurement, Monitoring, Analysis and Improvement Procedure 0 17/12/2012

KCT-IMS-CM-3303 Project QCP & ITP Inspection & Testing 0 01/12/2012

KCT-IMS-CM-3304 Project Control Of Inspection Measurements & Test Instruments 0 01/12/2012

KCT-IMS-CM-3305 Control Of Non-Conformance Procedure 0 01/12/2012

KCT-IMS-CM-3306 Corrective & Preventive Action Procedure 0 01/12/2012

KCT-IMS-CM-3307 Control Of Quality Records 0 01/12/2012

Project Procurement

KCT-IMS-CM-3401 Project Sub Contractor and Supplier Procurement Procedure 0 16/12/2012

KCT-IMS-CM-3402 Project Long Lead Items Schedule 0 22/10/2012

Project Store Keeping

KCT-IMS-CM-3501 Material Receiving & Inspection 0 1/12/12

KCT-IMS-CM-3502 Material Issues & Transfers 0 1/12/12

KCT-IMS-CM-3503 Material Handling & Storage 0 1/12/12

KCT-IMS-CM-3504 Material Verification & Handover 0 1/12/12

KCT-IMS-CM-3505 Site Store Demobilization 0 1/12/12

KCT-IMS-CM-3506 Scrap Handling 0 1/12/12

Project Time Keeping

KCT-IMS-CM-3601 Labor Attendance ,Time Keeping & Payroll Procedure 0 1/12/12


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KCT-IMS-CM-3602 Staff Attendance, Time Keeping & Payroll Procedure 0 1/12/12

Project Commercial & Contracts

KCT-IMS-CM-3701 Contract Review 0 14/04/13

KCT-IMS-CM-3702 Project Cost and Budget Management 0 14/04/13

KCT-IMS-CM-3703 Project Sub-Contractors & Suppliers Management 0 14/04/13

KCT-IMS-CM-3704 Project sub-contractor bond and guarantees 0 14/04/13

KCT-IMS-CM-3705 Project Insurance 0 14/04/13

KCT-IMS-CM-3706 Monthly interim application of payment 0 14/04/13

KCT-IMS-CM-3707 Project claim variations and disputed items 0 14/04/13

KCT-IMS-CM-3708 Project Close Outs 0 23/02/13

Project Planning

KCT-IMS-CM-3801 Project Planning & Scheduling 0 30/09/12

KCT-IMS-CM-3802 Project Weekly Reports 0 30/09/12

KCT-IMS-CM-3803 Project Monthly Reports 0 30/09/12

KCT-IMS-CM-3804 Project Manpower Histogram 0 30/09/12

KCT-IMS-CM-3805 Project Machinery Schedule 0 30/09/12

KCT-IMS-CM-3806 Project Material Schedule 0 30/09/12

KCT-IMS-CM-3807 Project S-Curves 0 30/09/12

KCT-IMS-CM-3808 Project Cash Flow Report 0 30/09/12

4000- HUMAN RESOURCES

KCT-IMS-HR-4001 Recruitments (Local & Overseas ) 0 20/04/13

KCT-IMS-HR-4002 Business Travel & Meeting Procedure 0 20/04/13

KCT-IMS-HR-4003 Induction & Orientation 0 20/04/13

KCT-IMS-HR-4004 Time & Attendance For HO

KCT-IMS-HR-4005 Annual Leave Management 0 20/04/13

KCT-IMS-HR-4006 Probation Evaluation 0 20/04/13

KCT-IMS-HR-4007 Medical 0 20/04/13

KCT-IMS-HR-4008 Staff Loans & Advances Procedures 0 20/04/13

KCT-IMS-HR-4009 Training & Development. 0 20/04/13

KCT-IMS-HR-4010 Performance Appraisal Procedure 0 20/04/13

KCT-IMS-HR-4011 Immigration 0 20/04/13

KCT-IMS-HR-4012 Disciplinary Procedures 0 20/04/13

KCT-IMS-HR-4013 Grievances Procedures 0 20/04/13

KCT-IMS-HR-4014 Company Vehicle and Maintenance 0 20/04/13

KCT-IMS-HR-4015 Internal Transfer Procedure 0 20/04/13

KCT-IMS-HR-4016 Job Description Procedure 0 20/04/13

5000- INFORMATION TECHNOLOGY

KCT-IMS-IT-5001 Software Installation Procedure 0 02/03/13

KCT-IMS-IT-5002 Service Level Agreement Procedure 0 02/03/13


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KCT-IMS-IT-5003 Share Point Procedure 0 02/03/13

KCT-IMS-IT-5004 Antivirus Procedure 0 02/03/13

KCT-IMS-IT-5005 Blackberry/ Iphone Support Procedure 0 02/03/13

KCT-IMS-IT-5006 Email Procedure 0 02/03/13

KCT-IMS-IT-5007 Firewall Procedure 0 02/03/13

KCT-IMS-IT-5008 Internet and Computer Acceptable Procedure 0 02/03/13

KCT-IMS-IT-5009 IT Support Procedure 0 02/03/13

KCT-IMS-IT-5010 Laptop Procedure 0 02/03/13

KCT-IMS-IT-5011 Move/ Add/(MAC) Procedure 0 02/03/13

KCT-IMS-IT-5012 Password Procedure 0 02/03/13

KCT-IMS-IT-5013 Printer/ Photocopier Procedure 0 02/03/13

KCT-IMS-IT-5014 Server Configuration Standard Procedure 0 02/03/13

KCT-IMS-IT-5015 Desk Telephone Use Procedure 0 02/03/13

KCT-IMS-IT-5016 Data Security Procedure 0 02/03/13

KCT-IMS-IT-5017 IT Equipment Borrowing/ Loan Policy 0 02/03/13

KCT-IMS-IT-5018 Wireless Access point Procedure 0 02/03/13

KCT-IMS-IT-5019 Third Party Access point Procedure 0 02/03/13

6000- HEALTH, SAFTEY & ENVIROMENT

KCT-IMS-HSE-6001 Personal Protective Equipment 0 01/11/12

KCT-IMS-HSE-6002 HSE for Control of Sub- Contractors 0 01/11/12

KCT-IMS-HSE-6003 Hazard Identification and Risk Assessment 0 01/11/12

KCT-IMS-HSE-6004 HSE Accident Reporting and Investigation Procedure 0 01/11/12

KCT-IMS-HSE-6005 HSE Objective, Targets and Programmes 0 01/11/12

KCT-IMS-HSE-6006 First Aid Procedure 0 01/11/12

KCT-IMS-HSE-6007 HSE Management Structure and Responsibility Procedure 0 01/11/12

KCT-IMS-HSE-6008 HSE Disciplinary and Penalty Provision Procedure 0 01/11/12

KCT-IMS-HSE-6009 HSE Awareness and Incentive Scheme 0 01/11/12

KCT-IMS-HSE-6010 HSE Communication, Participation and Consultation Procedure 0 01/11/12

KCT-IMS-HSE-6011 SHEQ Competence, Training and Awareness Procedure 0 01/11/12

KCT-IMS-HSE-6012 Legal and other requirements procedure 0 01/11/12

KCT-IMS-HSE-6013 HSE Emergency & Evacuation Planning Procedure 0 01/11/12

KCT-IMS-HSE-6014 HSE Measurement, Monitoring, Analysis & Improvement Procedure 0 01/11/12

KCT-IMS-HSE-6015 Management of Change Procedure 0 01/11/12

KCT-IMS-HSE-6016 Environmental Aspects & Impacts Evaluation Procedure 0 01/11/12

KCT-IMS-HSE-6017 General Environmental Management Procedure 0 01/11/12

KCT-IMS-HSE-6018 Waste Management & Recycling Procedure 0 01/11/12

KCT-IMS-HSE-6019 Noise Management and Hearing Conservation Procedure 0 01/11/12

KCT-IMS-HSE-6020 Hazardous Materials Management Procedure 0 01/11/12

KCT-IMS-HSE-6021 Community Relations and Communications 0 01/11/12


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KCT-IMS-HSE-6022 Project Specific HS&E Plan 0 01/11/12

KCT-IMS-HSE-6023 Fire Prevention Procedure 0 01/11/12

KCT-IMS-HSE-6024 Occupational Health Procedure 0 01/11/12

KCT-IMS-HSE-6025 SOP HSE Operational Control Procedure- 0 01/11/12

KCT-IMS-HSE-6026 SOP - Protection of Premises and Housekeeping Site Procedure 0 01/11/12

KCT-IMS-HSE-6027 SOP Isolation & Lock Out & Tag Out 0 01/11/12

KCT-IMS-HSE-6028 SOP Access, Egress and Working at Height Procedure 0 01/11/12

KCT-IMS-HSE-6029 SOP -Lifting Operations, Lifting Machinery & SOP - Lifting Gear Site Operational Control Procedure

0 01/11/12

KCT-IMS-HSE-6030 SOP - Permit to Work Procedure 0 01/11/12

KCT-IMS-HSE-6031 SOP -Scaffolding, Platforms, Support Work and Form work Procedure 0 01/11/12

KCT-IMS-HSE-6032 SOP - Man Cages and Cradles Procedure 0 01/11/12

KCT-IMS-HSE-6033 SOP - Vessels Under Pressure Procedure 0 01/11/12

KCT-IMS-HSE-6034 SOP - Portable Electrical Equipment & Electrical Machinery Procedure 0 01/11/12

KCT-IMS-HSE-6035 SOP - Grinding Machinery Procedure 0 01/11/12

KCT-IMS-HSE-6036 SOP - Working in Hot and Humid Climate Procedure 0 01/11/12

KCT-IMS-HSE-6037 SOP - Excavation, Trial Pits & Trenching Procedure 0 01/11/12

KCT-IMS-HSE-6038 SOP - Flame cutting equipment procedure 0 01/11/12

KCT-IMS-HSE-6039 SOP - Chemical Handling and Storage procedure 0 01/11/12

KCT-IMS-HSE-6040 SOP Working Near, On or over Water Procedure 0 01/11/12

7000- PROCUREMENT

KCT-IMS-PRO-7001 Procurement of Material 0 04/02/13

KCT-IMS-PRO-7002 Sub-Contractor and Supplier Selection 0 04/02/13

KCT-IMS-PRO-7003 Central Warehouse Procedure 0 04/02/13

8000- ACCOUNTS & FINANCE

KCT-IMS-AF-8001 Capex-Fixed Assets & Capital Expenditure 0 28/11/12

KCT-IMS-AF-8002 Accounts Receivables & Revenue Recognition 0 01/01/13

KCT-IMS-AF-8003 Accounts Payables & Subcontractors 0 28/11/12

KCT-IMS-AF-8004 Cash & Bank Transactions 0 13/12/12

KCT-IMS-AF-8005 Petty Cash 0 26/08/12

KCT-IMS-AF-8006 Bank Guarantees 0 13/12/12

KCT-IMS-AF-8007 Letters of Credit 0 28/11/12

KCT-IMS-AF-8008 Financial Statements & Annual Audit 0 13/11/12

KCT-IMS-AF-8009 Annual Closing of Account 0 12/11/12

KCT-IMS-AF-8010 General & Administration Expenses 0 13/11/12

KCT-IMS-AF-8011 Budget Preparation, Evaluation, Review & Follow Up

KCT-IMS-AF-8012 Company Credit Cards 0 1312/12

KCT-IMS-AF-8013 Risk Management- Insurance


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KCT-IMS-AF-8014 Banking Relationships & Projects Financing

KCT-IMS-AF-8015 Accruals & Pre- payments

KCT-IMS-AF-8016 Related Parties 0 1312/12

KCT-IMS-AF-8017 Control of Diesel Deliveries 0 15/10/12

KCT-IMS-AF-8018 Chart of Accounts 0

KCT-IMS-AF-8019 Shared Cost 0

9000- PLANT, MOTORS & VEHICLE (PMV)

KCT-IMS-PMV-9001 PMV General Procedure 0 02/02/13

KCT-IMS-PMV-9002 PMV Service Division Administration Procedure 0 02/02/13

KCT-IMS-PMV-9003 PMV Service Division- Project Control of Servicing Procedure 0 02/02/13

KCT-IMS-PMV-9004 PMV Service Division- Storage and issue of spare parts Procedure 0 02/02/13

KCT-IMS-PMV-9005 PMV Service Division- Storage and issue of fuel and lubricants Procedure 0 02/02/13

KCT-IMS-PMV-9006 PMV Service Division- Handling, Storage, Packaging, Preservation and Delivery 0 02/02/13

KCT-IMS-PMV-9007 PMV Service Division- Registration and Insurance of Road Going Vehicles 0 02/02/13

KCT-IMS-PMV-9008 PMV Service Division- Training and Third Party Certification 0 02/02/13

KCT-IMS-PMV-9009 PMV Service Division- Disposal 0 02/02/13

KCT-IMS-PMV-9010 PMV Transportation Division Procedure 0 02/02/13

KCT-IMS-PMV-9011 PMV Transportation Division - Hire Contract Conditions 0 02/02/13

KCT-IMS-PMV-9012 PMV Transportation Division - Condition for Internal Use 0 02/02/13

KCT-IMS-PMV-9013 PMV Workshop Division Procedure 0 02/02/13

KCT-IMS-PMV-9014 PMV Workshop Division - Preventive Maintenance for Equipment 0 02/02/13

KCT-IMS-PMV-9015 PMV Workshop Division- Corrective Maintenance of Equipment 0 02/02/13

KCT-IMS-PMV-9016 PMV Workshop Division - Receiving Inspection 0 02/02/13

10000- LABOUR CAMP

KCT-IMS-LC-10001 New Arrivals to labor camps 0 01/11/2012

KCT-IMS-LC-10002 Labor Transportation from camps/sites to sites/camps 0 01/11/2012

KCT-IMS-LC-10003 Administration at Labor Camps 0 01/11/2012

KCT-IMS-LC-10004 House Keeping in Labor Camps 0 01/11/2012

KCT-IMS-LC-10005 Maintenance at Labor Camps 0 01/11/2012

KCT-IMS-LC-10006 Safety In Labor Camps 0 01/11/2012

KCT-IMS-LC-10007 Labor Welfare 0 01/11/2012

KCT-IMS-LC-10008 Electricity , Water , Gas , Rubbish Removal at Labor Camps 0 01/11/2012

15000- LRD

KCT-IMS-LRD-15001 Objective, Scope and LRD/Project Team Responsibilities 0 25/04/13

KCT-IMS-LRD-15002 Activities and Direct Manpower for the Projects 0 25/04/13

KCT-IMS-LRD-15003 New Project Mobilization and Forecasts 0 25/04/13

KCT-IMS-LRD-15004 LRD and Project Overall Forecasting 0 25/04/13


KCT-IMS-M-1009C


00 05/05/2013


7 of 7


KCT-IMS-LRD-15005 LRD Overall Structure, Job Descriptions and Responsibilities 0 25/04/13

KCT-IMS-LRD-15006 LRD Summary of Average Target Productivity Rates 0 25/04/13

KCT-IMS-LRD-15007 LRD Report Summary 0 25/04/13

KCT-IMS-LRD-15008 LRD for Concrete Works 0 25/04/13

KCT-IMS-LRD-15009 LRD for Formwork 0 25/04/13

KCT-IMS-LRD-15010 LRD for Reinforcement 0 25/04/13

KCT-IMS-LRD-15011 LRD for Block Works 0 25/04/13

KCT-IMS-LRD-15012 LRD for Plaster Works 0 25/04/13

KCT-IMS-LRD-15013 LRD for Gypsum Works 0 25/04/13

KCT-IMS-LRD-15014 LRD for Ceramic Tiling Works 0 25/04/13

KCT-IMS-LRD-15015 LRD for Painting Works 0 25/04/13

KCT-IMS-LRD-15016 LRD for Steel Fabrication 0 25/04/13

KCT-IMS-LRD-15017 LRD for Scaffolding Works 0 25/04/13

KCT-IMS-LRD-15018 LRD for Other Finishing Works 0 25/04/13

KCT-IMS-LRD-15019 LRD for Marble Works 0 25/04/13

KCT-IMS-LRD-15020 LRD for Landscaping Works (Pavers) 0 25/04/13

KCT-IMS-LRD-15021 LRD Timekeeping Procedure and Coordination with HR Department 0 25/04/13

KCT-IMS-LRD-15022 LRD Coordination with Camps 0 25/04/13

KCT-IMS-LRD-15023 Activities and Direct Manpower for Projects - Flowchart 0 25/04/13

16000- OPERATIONS

KCT-IMS-OP-16001 Staff Re allocation Management Procedure 0 05/05/13

KCT-IMS-OP-16002 Maintenance Procedure 0 05/05/13


Document Ref.

KCT-IMS-PS-0002

Rev.No Rev. Date

0 15-Jan-2013


31 of 34

APPENDIX C Organisation Chart

APPENDIX D Levels of Authority Matrix