KCES’s Institute of Management and Research, Jalgaon

KCES’s IMR, Jalgaon ISO9001:2015 Quality System Manual

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KCES’s Institute of Management and Research, Jalgaon

QUALITY MANUAL

ISSUE No. 1 Date: 15/12/2017

ISO 9001:2015

Scope of Certificate:

“Providing Under Graduate and Post Graduate education in

Commerce & Management and Science & Technology faculties”

DISTRIBUTION LIST:

Director

Management Representative

PDF soft copy is available in all departments as well as Institute website.

ADDRESS

KCES’s Institute of Management and Research, Jalgaon

IMR Campus, Behind DIC, Near Nh-06,

Jalgaon 425 001 (Maharashtra)

E-mail:- [email protected]

Website :– www.imr.ac.in

Prepared by: Approved by:

Dr. Parag Arun Narkhede Prof. Dr. Shilpa K. Bendale

Management Representative Director

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QUALITY MANUAL SECTION: QSM- A

REV. No. : 00 Date 15/12/17

PAGE No.: 01 of 02

CONTENTS

SECTION

QSM/QSP No.

ISO 9001

CL.No.

DESCRIPTION

REV

No.

DATE

PA

GE

No.

QSM - A

QSM - B

QSM - C

QSM - D

QSM 1, 2 & 3

QSM - 4 QSP- 4 - 01

QSM - 5

QSM - 6 QSP- 6.1 - 01

QSM – 7

QSP -7.1.3- 01

QSP -7.1.5- 01

QSP - 7.2 & 7.3

- 01

QSP - 7.5 – 01

QSP – 7.5 - 02

QSM – 8

QSP – 8.2 – 01

QSP – 8.4 – 01

1, 2 & 3

4

4.1

4.2

4.3

4.4

5

5.1

5.1.2

5.2

5.3

6

6.1

6.2

6.3

7 7.1

7.1.1

7.1.2

7.1.3

7.1.4

7.1.5

7.1.6

7.2

7.3

7.4

7.5

8

8.1

8.2

8.3

8.4

Contents

Institute Profile

Abbreviation and Legends

Amendment

Scope, Normative Reference, Terms and Definitions

Process for context of the organisation Understanding the organisation and its control

Understanding the needs and expectations of

interested parties

Determining the scope of the quality management

system

Quality management system and its processes

Leadership

Leadership and commitment

Customer focus

Quality Policy

Organizational roles, responsibilities and authorities

Planning Process for actions to address risks and opportunities

Quality objectives and planning to achieve them

Planning of changes

Support Resources

General

People – Organisation chart

Infrastructure

Process for maintenance of infrastructure

Environment for the operation of process

Monitoring and measuring resources (NA)

Organizational knowledge

Competence

Awareness

Communication

Process for Faculty Research and Development Cell

(Training)

Process for control of documents

Process for control of records

Operations

Operational planning and control

Process for Marketing, Counseling and Admission

Design and development of syllabus (NA)

Control of externally provides processes, products and

services –Purchasing process

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QUALITY MANUAL SECTION: QSM- A

REV. No. : 00 Date 15/12/17

PAGE No.: 02 of 02

CONTENTS

SECTION

QSM/QSP No.

ISO

9001

CL.No.

DESCRIPTION

REV No.

DATE

PAG

E

No.

QSM - 8

QSP -8.5.1-01

QSP -8.5.1-02

QSP -8.5.1-03

QSP -8.5.1-04

QSP -8.5.1-05

QSP -8.5.1-06

QSP -8.5.1-07

QSP -8.5.1-08

QSP -8.5.2-01

QSP -8.5.3-01

QSP -8.5.4-01

QSP - 8.6 - 01

QSP - 8.7 - 01

QSM 9

QSP - 9.1.2- 01

QSP - 9.1.2- 02

QSP - 9.2 - 01

QSP - 9.3 - 01

QSM 10

8.5

8.5.1

8.5.2

8.5.3

8.5.4

8.5.5

8.5.6

8.6

8.7

9

9.1

9.1.1

9.1.2

9.1.2

9.1.3

9.2

9.3

10

10.1

10.2

10.3

Production and service provision

Control of production and service provision

Academic Planning Process

Teaching and Learning Process

Library Process

Computer System Administration process

Training and Placement Process

Sports Process

Office Administration Process

Internal Quality Assurance Cell

Identification and traceability

Property belonging to Students and service providers

Preservation of service process

Post-delivery activities (NA)

Control of changes

Release of Product and Services

Control of nonconforming outputs

Performance evaluation

Measurement, analysis and improvement General

Process for measurement of students’ satisfaction

Process for Parents Meet

Analysis and evaluation

Internal audit process

Management review process

Improvement

General

Nonconformity and corrective action

Continual improvement

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QUALITY MANUAL SECTION: QSM- B

REV. No. : 02 Date 23/4/2015

PAGE No.: 01 of 02

Institute of Management & Research is a pioneer institution imparting quality Management

Education and has been recognized by AICTE, New Delhi and is affiliated to North Maharashtra

University. Founded in 1986 by Khandesh Institute Education Society the Society runs various

renowned institutions like the Moolji Jaitha Institute, S.S.Maniyar Law Institute, Institute of

Engineering & IT, Ojaswini Institute of Arts, & so on at Jalgaon.

Over the years, the Institution has provided students an environment conducive to learning and

supported their extracurricular interests. The aim of the Institute is to make its students competent,

committed and mold them into Global citizens.

The Institute boasts of being centrally located with excellent infrastructure facilitates at par with the

best institutions in the region. We also have a state of the art auditorium with a seating capacity of

over 100 students, and conduct various programs in the best interest of the student community. A

very well stacked library with a wide array of reference, and text books is complimented by equally

impressive range of National, International and e-journals. The computer lab boasts of more than

300 computers with all relevant licensed software required to teach students of computer

applications.

Security is provided to Students and Staff with a strict 24 x 7 vigil by way of security guards and

CCTV surveillance. There is also provision for clean drinking water and rest rooms for Gents, Ladies

and the physically challenged. A huge T V is strategically placed to air prominent news channels to

enable students keep abreast of latest happenings, as well as follow programmes of National

importance.

The institute offers freedom to students to conduct various Academic, Social, Cultural and

technological programs to foster creativity & Innovation.

Courses offered by the Institute:

Master’s in Business Administration – 2 years’ Full time

Masters in Computer Application – 3 years’ Full time

Master’s in Business Administration – Integrated – 5 years’ Full time

Masters in Computer Application – Integrated – 5 years’ Full time

Masters in Management Studies (Computer Management) – 2 years’ Full time

Masters in Management Studies (Personnel Management) – 2 years’ Full time

Bachelor in Management Studies – 3 years’ Full time

Bachelor in Management studies (E-Commerce) – 3 years’ Full time

Diploma in Marketing & Import-Export Mgmt. – 1 year

INSTITUTE PROFILE

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Distinctive features: Our Institute offers programs with a number of distinctive features:

Special emphasis is laid on lateral thinking, emotional intelligence, assertiveness,

Leadership training, etc.

Practical knowledge is imparted on students through activities like Case analysis, Group

Discussions, Presentations, Assignments, Projects, Role playing, Business games and

Industrial visits

Classes are compulsory and are held regularly.

Exposure to Corporate world is provided to students through Seminars, Guest lectures by

eminent Industry professionals and academicians.

The Institute practices Mentor – Mentee relationship

QUALITY MANUAL SECTION: QSM- B

REV. No. : 02Date 23/4/2015

PAGE No.: 02 of 02

INSTITUTE PROFILE

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ABBREVIATION

AICTE All India Council for Technical Education

AISHE All India Survey of Higher Education

CDC College Development Committee

DTE Directorate of Technical Education

F Form

FD Faculty development

FDP Faculty development programme

HOD Head of Department

IQAC Internal Quality Assurance Cell

ISO International Organization for

Standardization

Maint Maintenance

MKT Marketing

MR Management Representative

MRM Management Review Meeting

NAAC National Assessment and Accreditation Council

NC Non-conformity

NCR No-conformity Report

No. Number

NMU North Maharashtra University

P Procedure

PG Post Graduate

PNS Pravesh Niyantran Samiti

QA Quality Assurance

QMS Quality Management System

QSM Quality Manual

R&D Research & Development

REV Revision

SOP Standard Operating Procedure

SR Sales Representative

SSS Shikshan Shulka Samiti

Srl Serial

TPO Training & placement Officer UG Under Graduate

UGC University Grants Commission

LEGENDS Bullet indicating document

Bullet indicating record

QUALITY MANUAL SECTION: QSM- C

REV. No. : 00 Date 15/12/17

PAGE No.: 01 of 01

ABBREVIATION AND LEGEND

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QUALITY MANUAL SECTION: QSM- D

REV. No. : 00 Date 15/12/17

PAGE No.: 01 of 01

AMENDMENT

Sr.

No.

Amendment description in brief Section / ISO

clause/ Page No.

Rev.

No.

Date of

revision

Authorized

signature

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1. Scope:

1.1 General

1.1.1 We shall apply requirements of ISO 9001:2015 for demonstrating our ability to

consistently provide service that meets Student and applicable statutory and regulatory

requirements.

1.1.2 We aim to enhance Student satisfaction through the effective application of the

system, including processes for continual improvement of the system and assurance of

conformity to Student and applicable statutory and regulatory requirements.

All requirements of international standard ISO 9001:2015 are applicable to our

organization.

No exclusion of any requirement of international standard ISO 9001:2015.

2. NORMATIVE REFERENCE

Refer ISO 9000:2015, Quality management systems – Fundamentals and vocabulary for

normative reference.

3. TERMS AND DEFINITIONS

Terms and definitions are according to ISO 9000:2015

DEFINITIONS

1. Continual Improvement: Recurring activity to increase the ability to fulfill the

requirements.

2. Correction: Action taken to eliminate the detected non-conformity.

3. Corrective Action: Action taken to eliminate the causes of detected non-conformity.

4. Documented Procedure: The procedure which is established, documented, implemented

and maintained.

5. Effective Date: Date from which the latest revision of a document is valid.

6. Non-Conformity: Non-fulfillment of requirement.

7. Outsource Process: is a process that the organization needs for its Quality Management

System and which the organization chooses to have performed by an external party.

8. Quality: Degree to which a set of inherent characteristic fulfils requirements.

9. Process: An activity or set of activities using resources, and managed in order to enable

the transformation of input into outputs, can be considered as a process.

10. Process Approach: The application of a system of processes within an organization,

together with the identification and interactions of these processes, and their management

to produce the desired outcome, can be referred as to as the "process approach".

11. Product: It means "service". The term "product" only applies to a) service intended for,

or required by a Student, b) any intended output resulting from the product realization

process.

12. Risk: Risk is the possibility of events or activities which obstruct the achievement of an

organization’s strategic and operational objectives.

13. Statutory and Regulatory Requirements: can be expressed as legal requirements.

14. Work Environment: The term work environments relate to those conditions under which

work is performed including physical, environmental and other factors (such as noise,

temperature, humidity lighting and weather).

QUALITY MANUAL SECTION: QSM- 1, 2 & 3

(ISO clause No. 1, 2 and 3) REV. No. : 00 Date 15/12/17

PAGE No.: 01 of 01

SCOPE, NORMATIVE REFERENCE, TERMS AND DEFINITION

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QUALITY MANUAL SECTION: QSM- 4/ QSP-4-01

(ISO clause No. 4.1 and 4.2) REV. No. : 00 Date 15/12/17

PAGE No.: 01 of 01

Purpose:

Establish, maintain and implement procedure to understand the organisation and its context to:

a) improve Student confidence and satisfaction;

b) assure consistency of quality goods and services; and

c) create a proactive culture of prevention & improvement.

Scope:

The procedure is applicable for the contest of the processes needed for the quality management

system of the organization.

Responsibility: Director

Process Description:

4 Context of the organization

4.1 Understanding the organization and its contest

4.1.1

Determine the external and internal issues which are relevant to organisation’s purpose,

strategic direction and ability to achieve intended results of QMS.

Consider following external issues, as appropriate

legal;

technological;

competitive market;

cultural;

social;

economic: and

environment

Determine organisation’s internal issues related to

values;

culture;

knowledge; and

performance

Monitor and review information about these external and internal issues.

4.2 Understanding the needs and expectations of interested parties

Determine interested parties which effect or have potential effects on the organisation’s ability

to consistently provide products that meet Student and applicable statutory and regulatory

requirements.

Determine the requirements of these interested parties which are relevant to the QMS.

Monitor and review information about these interested parties and their relevant

requirements, once in six months.

RECORDS:

Quality Context of the Organisation MR – 4 – F01 - 00

PROCESS FOR CONTEXT OF THE ORGANISATION

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4.3 Determining the scope of the quality management system

The organization has established QMS.

When determining this scope, our organization has considered:

The external and internal issues referred to in clause 4.1 of the ISO 9001:2015 standard

The requirements of relevant interested parties referred to in clause 4.2 of the ISO 9001:2015

standard, and

The products of the organization.

The organization has applied those requirements of the ISO 9001:2015 standard which is applicable

within the determined scope of its quality management system.

Scope of the Quality Management System:

"Providing under graduate and post graduate education in Commerce & Management and

Science & Technology faculties”

Following requirements of International Standard ISO 9001:2015 are Not applicable to Quality

Management System.

ISO Clause 7.1.5 Monitoring and measuring resources

We don’t have monitoring and measuring resources required for teaching learning process.

ISO Clause 8.3 Design and Development of product services

We don’t design and develop curriculum since we are affiliated to North Maharashtra

University, Jalgaon.

ISO Clause 8.5.5 Post Delivery activities

Post Delivery activities after passing of students are Not Applicable

Compliance with Statutory and Regulatory Requirements:

We have ability consistently to provide service that meets Student and applicable statutory and

regulatory requirements.

The following are applicable statutory and regulatory requirements in the Quality Management

System.

1. All India Council for Technical Education, New Delhi

2. University Grant Commission (UGC), New Delhi

3. North Maharashtra University, Jalgaon (NMU)

4. Directorate of Technical Education (DTE), Mumbai

5. National Assessment and Accreditation Council (NAAC), Bangalore

6. National Board of Accreditation (NBA), Bangalore

7. Maharashtra State Social Welfare Department

8. UGC Regulations On Curbing the Menace of Ragging In Higher Educational Institutions,

2009

9. IT Act 2000

10. RTI Act 2005

11. Employee Provident Fund Act

12. Professional Tax

13. Income Tax Act

14. Good and Services Act

15. Elevators and Lifts Act. 2002

QUALITY MANUAL SECTION: QSM- 4

(ISO clause No. 4.3) REV. No. :01 Date 15/12/17

PAGE No.: 01 of 01

DETERMINING THE SCOPE OF THE QUALITY MANAGEMENT SYSTEM

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(ISO clause No. 4.4) REV. No. : 00 Date 15/12/17

PAGE No.: 01 of 02

4.4 Quality management system and its processes

4.4.1 We establish, implement, maintain and continually improve a quality management system,

including the processes needed and their interactions, in accordance with the requirements of

International Standard ISO 9001:2015.

We determine the processes needed for the quality management system and their application

throughout the organization as mentioned below.

a) The inputs required and the outputs expected from these processes are documented in

respective turtle chart of process. (Refer turtle chart of process)

b) The sequence and interaction of these processes are determined.

c) To ensure the effective operation and control of these processes we have determined

quality objectives for each process and level. These are monitored on regular basis as

required by 6.2.

d) We provide adequate resources needed for these processes.

e) Responsibilities and authorities for these processes are assigned.

f) We address the risks and opportunities as determined in accordance with the requirements

of 6.1

g) We evaluate these processes and implement any changes needed to ensure that these

processes achieve their intended results as per requirement of 9.1.

h) Our efforts are to improve the processes and the quality management system.

4.4.2 a) We maintain documented information to support the operation and its processes

b) We retain documented information to have confidence that the processes are being carried

out as shown below

1. The quality manual includes QSP

2. Requirements of International Standard ISO 9001:2015 and procedures

3. Turtle charts for processes

4. Work instructions

5. Records

c) Following are degree courses

Commerce & Management: - Master of Business Administration, Master of

Business Administration (Integrated), Bachelor of Management Studies, Bachelor of

Management Studies (e-commerce), Master of Management Studies(Personnel

Management), Master of Management Studies(Computer Management), Diploma in

Marketing Import and Export Management.

Science & Technology : - Master of Computer Applications, Master of Computer

Applications (Integrated)

d) Training and placement cell

e) Research & Development Cell

f) The process model (Turtle Charts) of each process describes interaction between the

processes of the quality management system.

RECORDS:

Annexure I - The process model (Turtle Charts) MR – 4.4 – F01 - 00

QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES

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ISO CLAUSES

MR – 4.4 – F01 – 00

QUALITY MANUAL SECTION: QSM - 4

(ISO CLAUSE No. 4.4.2) REV. No. : 00 Date 1/102/2017

PAGE No.: 02 of 02 QUALITY MANAGEMENT SYSTEM AND ITS PROCESSES

PROCESS INTERACTION FOR QMS

Academic

Planning

Marketing, counseling & admissions

Satisfaction of student

Contest of the organization ISO clause 4

Operation ISO clause 8


ISO clause 9

Teaching and learning

Improvement ISO clause10

Customer Satisfaction

Compliance of statutory and regulatory requirements

Statutory and regulatory requirements

Customer requirements

PROCESSES

Planning ISO clause 6

Quality policy

Leadership

ISO clause 5

Training &

Placement cell Sports

Student Grievance

and

suggestions

Support ISO clause 7

Purchase

Internal Audit

& Management

Review

Office Administration

and maintenance

Library

Computer System

Administration

Internal Quality

Assurance Cell Faculty

Research &

Development

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PAGE No.: 01 of 01

LEADERSHIP

5.1 LEADERSHIP AND COMMITMENT

5.1 Leadership and Commitment

5.1.1 General

Director exhibits leadership and commitment with respect to the quality management system by:

a) Taking accountability for the effectiveness of the quality management system;

b) Ensuring that the quality policy and quality objectives are established for the quality

management system and are compatible with the context and strategic direction of the

organization;

c) Ensuring the integration of the quality management system requirements into the

organization’s business processes;

d) Promoting the use of the process approach and risk-based thinking;

e) Ensuring that the resources needed for the quality management system are available;

f) Communicating the importance of effective quality management and of conforming to the

quality management system requirements;

g) Ensuring that the quality management system achieves its intended results;

h) Engaging, directing and supporting persons to contribute to the effectiveness of the quality

management system;

i) Promoting improvement;

j) Supporting other relevant management roles to demonstrate their leadership as it applies to

their areas of responsibility

5.1.2 Customer focus

Director demonstrates leadership and commitment with respect to customer focus by ensuring that:

a) Student and applicable statutory and regulatory requirements are determined, understood

and consistently met;

b) The ‘risks and opportunities’ that can affect conformity of ‘products and services’ and the

ability to enhance Student satisfaction are determined and addressed;

c) The focus on enhancing student’s satisfaction is maintained.

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PAGE No.: 01 of 01

LEADERSHIP

QUALITY POLICY

5.2 Quality Policy

5.2.1 Quality Policy:

1. Director determines Quality Policy appropriate to the purpose and context of the

organisation.

2. Quality objectives of the organisation are based on the quality policy.

3. Quality Policy considers commitment to satisfy applicable requirements and continual

improvement of the quality management system.

4. It shall be reviewed for suitability at least once in a year in management review

meeting.

5.2.2Communicating the Quality Policy:

1. The quality policy document is available to relevant people.

2. The quality policy is displayed at appropriate places in the organisation for awareness of

the employees.

3. We ensure that the quality policy is made available to interested parties, as appropriate.

QUALITY POLICY

Committed to provide value based education with global outlook and interpersonal

development in the field of Management & Computer Application.

We provide essential education to uplift the lives of rural and urban students.

We create constructive environment for students to develop their skills and

knowledge.

We encourage innovation and research capabilities among students & research

scholars.

We ensure timely compliance of applicable Statutory and Regulatory requirements.

Continual improvement is our credo.

ORGANISATIONAL QUALITY OBJECTIVES

Value Based Teaching and Learning Process

Holistic Development of Rural and Urban Students

Imbibe Innovation and Research Habit

Timely Compliance with Applicable Statutory and Regulatory Requirements

Continual Improvement

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PAGE No.: 01 of 01

LEADERSHIP

5.3 Roles, responsibilities and authorities

a. We have defined responsibilities and authorities of employee within the organization in

order to implement and maintain an effective and efficient quality management system.

b. This helps employees to enable them to contribute to the achievement of the quality

objectives and to establish their involvement, motivation and commitment.

c. Please refer Annexure II for responsibility and authority of personnel of the

organization. The Annexure also contents responsibility matrix.

ANNEXURE II Roles, responsibilities and Authorities

5.3 ROLES, RESPONSIBILITIES AND AUTHORITIES

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QUALITY MANUAL SECTION: QSM- 6/QSP-6.1-01


PAGE No.: 01 of 04

PLANNING FOR THE QUALITY MANAGEMENT SYSTEM

Purpose:

Establish, maintain and implement procedure to adopt ‘Risk Based Thinking’ to determine the

risks and opportunities of the processes needed for the quality management system, their

application throughout the organization and the appropriate actions to address them.

Scope:

The procedure is applicable for risks and opportunities of the processes needed for the quality

management system of the organization.

Responsibility: Relevant Course Coordinator

6.1.1 What is Risk?

Risk is the possibility of events or activities which obstruct the achievement of an organization’s

strategic and operational objectives.

“Consider ‘Risk-based Thinking’ as routine preventive action and part of the process approach.

“Risk Based Thinking” is everybody’s business and is an integral part of the organizational

culture.

Don’t think Risk as in the negative sense only, positive side of it that risk base thinking also help

to identify opportunities.

Procedure:

Identify risks that have the potential to harm the departmental objectives.

Consult with process team members to decide risks in relation to their activities and tasks they

perform.

Consider issues raised by interested parties.

Decide risks involved in each process and issues relevant to relevant interested parties.

Determine the categories of risk from – strategic, operational, environmental, legal, social, and

financial points of view that the organization may be exposed to.

Consider risks that could impact organisation’s ability to conduct its business operations

without disruption and to provide Student satisfaction and achieve sustained success.

Look at history of performance, lessons learnt, current operations and planned future activities

to identify potential risks or undesirable outcomes.

Look at current activities and problems encountered and planned future activities – TGW (things

going wrong)

Apply TGW (things gone wrong) for past activities and a contingency or “what if” approach to

identifying current and future risks.

Apply these approaches to the full spectrum of risk categories.

Do brain storming with cross-functional teams to identify risks and facilitate risk identification,

analysis and evaluation.

Ask when, where, why, who and how type questions to identify past, current and future risks

Describe the potential outcome of the risk.

Identify potential cause(s) of risk outcome.

PROCESS FOR ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES

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PAGE No.: 02 of 04

PLANNING

6.1 PROCESS FOR ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES

2. STEP 2 – RISK ASSESSMENT

Define Risk by two parameters with help of risk matrix.

1. The severity is the seriousness of harm due to risk.

2. The probability of the harm happening is how likely it is to happen.

Refer a risk matrix on next page for determining the consequence of risk which in turn enables to

prioritize which risk addressing first.

Decide severity of the potential risk and probability of the risk occurring.

SEVERITY OF RISK HARM DUE TO RISK PROBABILITY OF RISK

OCCURRENCE

S-5 Catastrophic - Disastrous impact, probable process

failure

O-5 Frequent – very likely

S-4 Critical – very significant impact on process O-4 Probable – possible

S-3 Serious – significant impact on process O-3 Occasional – 50 - 50

chance

S-2 Minor – Moderate impact on cost, schedule,

performance

O-2 Remote – somewhat

likely

S-1 Negligible - Minor impact on cost, schedule,

performance

O-1 Improbable - very

unlikely

SEVERITY

PR

OB

AB

ILIT

Y Negligible

(1)

Minor

(2)

Serious

(3)

Critical

(4)

Catastrophic

(5)

Frequent (5) 5 10 15 20 25

Probable (4) 4 8 12 16 20

Occasional (3) 3 6 9 12 15

Remote (2) 2 4 6 8 10

Improbable (1) 1 2 3 4 5

RISK

DESCRIPTION

ACTION

10 -25 High Risk

A HIGH risk requires immediate action to control the harm as

detailed in the hierarchy of control. Record actions taken on the risk

assessment form including date for completion.

6 -9 Medium Risk

A MEDIUM risk requires a planned approach to control the hazard

and applies temporary measure if required. Record actions taken on

the risk assessment form including date for completion.

1 – 5 Low Risk

A risk identified as LOW may be considered as acceptable and

further reduction may not be necessary. However, if the risk can be

resolved quickly and efficiently, control measures should be

implemented and recorded.

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PAGE No.: 03 of 04

PLANNING

6.1 PROCESS FOR ACTIONS TO ADDRESS RISKS AND

OPPORTUNITIES

The purpose of risk management controls is manifold and could include:

Avoid the risk, where the only option is not go forward with an activity or to withdraw from

it; or

If not possible to avoid the risk, accept it in order to pursue an opportunity; or

Eliminate and if not possible to eliminate the risk, minimize the outcome of the risk.

Retain risk, where no worthwhile controls actions are feasible and the risk is within the

organization’s risk tolerance

Altering risk, to optimize potential opportunities and minimize threats

Transfer risk by measures including insurance, contractual arrangements, partnerships and joint

ventures.

Once the consequence and probability have been determined for the risk, assign the risk rating.

The higher the risk rating assigned, the higher the level of risk associate with process.

Plan actions to address these risks and opportunities

Consider and manage risks and opportunities differently.

Take appropriate action to turn risk in to opportunity.

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PAGE No.: 04 of 04

PLANNING

PROCESS FOR ACTIONS TO ADDRESS RISKS AND OPPORTUNITIES

Below mentioned are few examples which may lead to:

Adopt new practices;

Introduction of new courses;

Addressing new students;

Building partnership;

Using new technology; and

Other desirable and viable possibilities to address the organization’s or its students’ needs.

Where risks and opportunities overlap, ascertain the best appropriate method for managing

them,

Evaluate the effectiveness of these actions.

Decide action to address risks and opportunities, proportionate to the potential impact on the

conformity of products.

Analyse and prioritize the risks and opportunities in the organization.

What is acceptable?

What is unacceptable?

Plan - actions to address the risks

– how can I avoid or eliminate the risk?

– how can I mitigate the risk?

Do - Implement the plan – take action.

Check - the effectiveness of the actions – does it work?

Action - Learn from experience – continual improvement

RECORD

Action plan for risks and opportunities MR – 6.1 – F01 - 00

PLAN

DOCHECK

ACT

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PLANNING


(ISO clause No. 6.2 & 6.3) REV. No. : 00 Date 15/12/17

PAGE No.: 01 of 01

QUALITY OBJECTIVES AND PLANNING TO ACHIEVE THEM

6.2 Quality objectives and planning to achieve them

6.2.1

Institute established quality objectives for all functions of the quality management

system based on applicable requirements and it is evolved from quality policy.

It is ensured that quality objectives are measurable.

Each departmental quality objective has correlation with the quality policy and

organizational quality objectives.

Quality objectives are relevant to conformity of service we provide.

These help to enhance student’s satisfaction.

Every course coordinator submits results of quality objectives to Management

Representative at the beginning of every month. Management Representative

reports the same to Director every month.

Quality objectives are communicated to relevant employees.

Quality objectives are updated when appropriate during management review by

Director.

6.2.2 Course Coordinators plans to achieve relevant quality objectives by determining

A) Action to be taken;

B) Resources requirement;

C) Responsibility to whom;

D) Time frame to achieve quality objective; and

E) How to evaluate results of quality objectives?

RECORDS:

Quality Objective MR – 6.2 - F01- 00

6.3 Planning of changes

When we determine the need for changes to the quality management system, the changes

shall be carried out in a planned manner (see 4.4).

We consider:

a) the purpose of the changes and their potential consequences;

b) the integrity of the quality management system;

c) the availability of resources;

d) the allocation or reallocation of responsibilities and authorities.

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(ISO clause No. 7.1.1 & 7.1.2) REV. No. : 00 Date 15/12/17

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SUPPORT

ORGANISATION CHART

7.1 Resources

7.1.1 General We determine and provide the resources needed for the establishment, implementation,

maintenance and continual improvement of the quality management system.

We consider:

a) the capabilities of, and constraints on, existing internal resources;

b) what needs to be obtained from external providers.

7.1.2 People We determine and provide the persons necessary for the effective implementation of our quality

management system and for the operation and control of its processes.

ORGANISATION CHART

Management Representative

Office Superintendent

ADMIN STAFF

SECURITY

MAINTENANCE

HOUSEKEEPING

TPO PHYSICAL

DIRECTOR

Course Coordinators MBA MBA Integrated

MCA

MCA Integrated

BMS BMS(e-com) MMS(PM)

MMS(CM)

FACULTY

Permanent Visiting

PRESIDENT

DIRECTOR CDC

IQAC

LIBRARIAN

1. Management

2. Computer

KCES’s Management Council

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(ISO clause No. 7.1.3) REV. No. : 00 Date 15/12/17

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7.1.3 INFRASTRUCTURE

7.1.3 Infrastructure We determine, provide and maintain the infrastructure necessary for the operation of its processes

and to achieve conformity of products and services.

1. Appropriate coloring, interior design, good housekeeping of building is maintained.

2. Urinal / toilet facility, drinking water facility, playground, telephone and internet facility are

provided while designing Institute infrastructure.

3. Sports

4. Computer Laboratories are created with enough computer systems of suitable configuration

and supporting software essential as per AICTE norms.

5. All the computers are equipped with Internet facility and connected in LAN.

6. Waiting space is provided for visitors.

7. Sufficient furniture is provided whenever required.

8. Lockers/cupboards are provided in staff common rooms.

9. CCTV are installed at prominent places to ensure safety.

10. Adequate number of classrooms are available with good ventilation, sunlight, furniture,

blackboard, electrical light fittings and ceiling fans.

11. Air conditions are installed at seminar hall, GD room and some of the classrooms.

LIBRARY

The institute has established separate library for Computer and Management courses. Books and

journals are available and Library is separately established subject wise books and journals are

arranged. Reading room facility is separately provided. Digital library is also established with

Nlist and DELnet subscription.

We have playground and the ground is properly leveled and maintained. Additionally, our KCE

Society has established ‘Eklavya Krida Sankul’ for fostering Sports among the students where

Indoor sport and outdoor games are adequately available.

COMMUNICATION SYSTEM

Institute Web site

Internet

Batch wise WhatsApp Groups of students.

Facebook Page.

Notice boards.

Fax

SMS groups

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QUALITY MANUAL SECTION: QSM- 7/QSP - 7.1.3 - 01


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PROCESS FOR MAINTENANCE OF INFRASTRUCTURE

Purpose: Establish preventive and breakdown maintenance of Institute infrastructure.

Scope: Institute premises and laboratories of Institute.

Responsibility: Office Superintendent

Process:

Repairing of minor nature is done in-house.

When it is beyond the capacity of relevant employee, we take help of outside

maintenance agency.

Select appropriate maintenance agency for various types of services required. e.g.

electrical, Lift, Generator set, Air conditioner, water cooler, water purifier, security

etc.

MAINTENANCE

Office Superintendent is responsible to maintain infrastructure.

As soon as requirement of repairing is informed by Institute employee it is recorded in

the breakdown register possessed by Office Superintendent for repairing action.

Individual faculty is responsible to supervise good housekeeping in his/her workplace.

Preventive maintenance of equipment is done with reference to guideline given in the

instruction manual.

Analysis of trends of breakdown is done for continual improvement.

Maintenance of the Institute Building and Premises SOP - 7.1.3 - 01

RECORDS

List of Equipment and their manual Maintenance -7.1.3 - F01 - 00

List of Outsource Maintenance Service Agencies Maintenance -7.1.3 - F02 - 00

Preventive maintenance check-list Maintenance -7.1.3 - F03 - 00

Register of breakdown maintenance Maintenance -7.1.3 - F04 - 00

Deadstock Register Maintenance -7.1.3 - F05 - 00

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SUPPORT

7.1.4 ENVIRONMENT FOR THE OPERATION OF PROCESSES

7.1.4 Environment for the operation of processes The organization shall determine, provide and maintain the environment necessary for the operation

of its processes and to achieve conformity of services.

SOCIAL ENVIRONMENT

Open door policy is adapted by the director of the institute

following committees/cells are set by the institute to address certain issues pertaining to

stakeholders.

a) Anti-Women Harassment committee

b) Grievance redressal cell

c) Anti-Ragging committee

Gender sensitization is addressed through ‘Yuvati Sabha’

Our director hosts family get together of faculty and staff every year.

PSYCHOLOGICAL ENVIRONMENT

Faculty development programmes are conducted for handling stress related issues.

Director is doing counselling of faculty as and when required.

PHYSICAL ENVIRONMENT

Good housekeeping and safe environment are maintained.

Classroom environment is kept pleasant.

Healthy atmosphere includes ventilation, sunlight and air; all of have an important effect.

Sufficient separate toilets are provided for male and female students.

Clean drinking water is made available for students and staff.

Adequate wash rooms are provided and their cleanliness is ensured.

Sanitary napkin vending machine is facilitated in the campus.

Doors and windows are kept open to allow fresh air from outside to enter inside the room

and vice versa. Enough open space is kept around the Institute building for free movement

of air.

Trees surround these places enabling continuous supply of fresh air. It avoids congestion

due to lack of fresh air in the classroom.

Disaster management is planned to meet any eventuality.

Administrative office has data of important telephone numbers needed in any sort of

calamity. Important telephone call numbers are displayed visible easily.

These important numbers include specialty hospitals for accident, eye, heart, ambulance,

fire brigade etc.

Air conditioners are installed at appropriate places such as faculty rooms, Computer labs,

class rooms.

Institute building is designed considering all aspects of safety.

Firefighting extinguishers are kept at appropriate places. Selected staff is trained to use of

firefighting equipment

RECORDS

Telephone Numbers for Emergency Administration - 7.1.4 - F01 - 00

List of firefighting equipment Administration - 7.1.4 - F02 - 00

List of trained staff for firefighting Administration - 7.1.4 - F03 - 00

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(ISO clause No. 7.1.6) REV. No.: 00 Date 15/12/17

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7.1.6 ORGANIASATIONAL KNOWLEDGE

7.1.6 Organizational knowledge

We determine the knowledge necessary for the operation of our processes and to achieve

conformity of services provided by us.

We maintain this knowledge and make it available to the extent necessary.

While addressing changing needs and trends, we consider our current knowledge and

determine how to acquire or access any necessary additional knowledge and required

updates.

To achieve the organization’s objectives, we prefer use and sharing of organizational

knowledge gained by experience.

Organizational knowledge is based on internal as well as external sources as mentioned

below.

Internal sources

Knowledge gained from experience

Lessons learned from failures and success stories

Capturing and sharing undocumented knowledge and experience

The results of improvements in processes

services rendered

External sources

Course curriculum

Reference books

Online data bases, academic forums such as academia, research gate, Google

scholar, Harvard educators.

Conferences/ Seminars/ Symposiums/ Workshops

Gathering knowledge from stakeholders/students and external providers

RECORDS

List of organization knowledge MR – 7.1.6 – F01 - 00

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(ISO clause No. 7.2, 7.3 & 7.4) REV. No. : 00 Date 15/12/17

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SUPPORT

7.2 COMPETENCE, 7.3 AWARENESS and 7.4 COMMUNICATION

7.2 COMPETENCE

a. We determine the necessary competence of person(s) doing work under our control that

affects the performance and effectiveness of the quality management system.

b. We ensure that these persons are competent on the basis of appropriate education, training,

or experience.

c. If necessary we take actions to acquire the necessary competence, and evaluate the

effectiveness of the actions taken.

d. Retain appropriate documented information as evidence of competence.

7.3 AWARENESS

We ensure that persons doing work under the organization’s control are aware of:

a. the quality policy;

b. relevant quality objectives;

c. their contribution to the effectiveness of the quality management system, including the

benefits of improved performance;

d. the implications of not conforming with the quality management system requirements.

7.4 COMMUNICATION

a. The Director ensures effective internal communication regarding quality policy, quality

objectives and the relevant activities of QMS.

b. Internal communication is established thro’ memo, verbal communication, displays board

and daily records.

c. Meetings conducted on department levels as well as management reviews on

organizational level are effective communication means.

d. Appraisal of staff and faculty helps individual employee and ultimately to the Institute to

performance.

e. The Director encourages suggestions for improvement from employee and students.

f. Responsibility of external communication relevant to administration and legal matter is

assigned to Office Superintendent and Course coordinators are responsible for their own

academic faculties. Written external communication is through channel of Director.

RECORDS

Internal and External Communication MR – 7.4 – F01 - 00

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QUALITY MANUAL SECTION: QSM- 7/QSP – 7.2 & 7.3 - 01

(ISO clause No. 7.2 and 7.3) REV. No.: 00 Date 15/12/17

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FACULTY RESEARCH AND DEVELOPMENT CELL PROCEDURE

Purpose: Establish documented procedure for faculty Research & Development through training/

workshop/ FDP.

Scope: Applicable for all the Teaching staff of the Institute.

Responsibility: Coordinator – Research & Development


INDUCTION TRAINING

New employee undergoes one-day informal induction training soon after joining the organization.

Director is responsible for induction training of teaching staff.

Following topics were covered in induction training:

Background of the institute

Courses conducted

Teaching methodology for teaching faculty

Relevant roles, responsibilities Rules/Regulations of Institute

Authorities

Relevant quality objectives

Quality manual

Quality Policy statement

Relevant QMS documents

TRAINING FOR FACULTY RESEARCH & DEVELOPMENT

Director of the institute & Coordinator - Research & Development Cell identify training

needs based on the following considerations:

feedback from various sources identifies topics for FDP

Non-conformity – When non-conformity is detected relevant employee is trained to avoid

recurrence of the same.

We send faculty for Faculty development Programmes/ Short term training Programmes

outside institutes time-to-time to reshape the existing skills.

We encourage teachers to do research and participate in seminars, conferences for recent

trends/development in the respective streams.

Syllabus restructuring workshops are conducted by affiliating University whenever new

course is introduced and change in curriculum takes place.

We encourage and support teachers to complete Ph.D. degree

Director evaluates training effectiveness to ensure achievement of necessary competence.

All the records pertaining to training is maintained.

Research guides are supervising research scholars to pursue Ph.D. degree under North

Maharashtra University, Jalgaon

Director shall ensure that the personnel of organization are aware of the relevance and

importance of their activities and how they can contribute to the achievement of the

quality objectives.

The person who attends training outside the organization imparts the training to relevant

group of people in the Institute if needed.

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QUALITY MANUAL SECTION: QSM- 7/QSP – 7.2 & 7.3 - 01

(ISO clause No. 7.2 and 7.3) REV. No.: 00 Date 15/12/17

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SUPPORT

FACULTY RESEARCH AND DEVELOPMENT CELL PROCEDURE

RECORDS:

List of Trainers R&D – 7.3 – F01 – 00

List of FDP R&D – 7.3 – F02 – 00

Training details & feedback R&D – 7.3 – F03 – 00

Induction training details R&D – 7.3 – F04 – 00

List of faculty doing Research R&D – 7.3 – F05 – 00

List of Research Guides R&D – 7.3 – F06 – 00

List of Research Students R&D – 7.3 – F07 – 00

Research Publications by faculty R&D – 7.3 – F08 – 00

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QUALITY MANUAL SECTION: QSM- 7/QSP – 7.5 - 01

(ISO clause No. 7.5) REV. No.: 00 Date 15/12/17

PAGE No.: 01 of 02

SUPPORT

Purpose: Establish a documented process to define control for documents required by the

quality Management system.

Scope: This process is applicable to control documents of the organization.

Responsibility: Management Representative

Process description:

Prepare a list of external as well as internal documents, which are needed by

organization for reference purpose in the various processes of the organization.

Update it whenever any addition or deletion is done in quality Management system

documents.

Quality system manual will be prepared by MR and approved by Director.

Work instructions will be written by relevant Course Coordinator and approved by

Director.

Forms will be prepared by relevant Course Coordinator and approved by MR.

These documents will be approved prior to issue to the work place for use. Revised

document will be issued to point of use after re-approval.

Follow numbering system as mentioned below for quality Management system

document:

Whenever there are major changes in quality system manual due to reasons like

revision of International Standard ISO 9001:2015 or overall major change in the

quality management system, whole manual will be replaced with next issue No.

Issue No. 01 is for the first issue.

At the time of revision, only revised page will be replaced by withdrawing previous

version.

Quality System Manual

e.g. QSM 4

QSM – Quality System Manual

4 – ISO main clause No.

Revision number shall be mentioned separately.

Quality System Process

e.g. QSP - 7.5 - 01

QSP- Quality System Process

7.5 – ISO clause no.

01 – Process serial no.

Standard Operating Procedure

e.g. SOP – Teaching – 7.5.1- 01- 00

SOP – Standard Operating Procedure

Teaching – Name of department

7.5.1 – ISO clause No.

01 – Serial No.

00 – Revision No.

Quality Record

e.g. Purchase – 7.4 – F01 – 00

Purchase – Name of department

7.4 – ISO clause No.

F01 – Form serial No. of purchase and ISO clause No.00 – Revision No.

PROCESS FOR CONTROL OF DOCUMENTS

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Stamp original copy of manual in Red colour as “MASTER COPY” on the backside of

the pages of contents and page of revision of manual and Work Instructions.

Distribute copies of quality system manual stamped in Red colour as “CONTROLLED

COPY” over the page of contents and page of revision of manual.

Whenever copy of quality system manual is issued for reference purpose only once, stamp

in Red colour as “UNCONTROLLED COPY” over the page of contents and page of

revision of manual and any other controlled manual.

Change revision number to next after revision in the quality management system document.

Contents of changes made over the page of quality system document will be marked by

underline to know revision details at a glance.

Only revised page of quality system manual will be replaced.

Original master copy of earlier page will be stamped in Red colour as “OBSOLETE

COPY” to prevent unintended use in future. Retain this original copy for future reference

purpose, in case required. Retention period of obsolete copy is one year.

Destroy all other old replaced controlled copies of quality system manual after replacement

by updated revised version.

Ensure that relevant version of applicable document is available at points of use always.

Ensure that documents remain legible. In case document is found not legible get new print

of it by returning the defective print.

Practice filing and storing of documents in a systematic method of indexing to enable

retrieval of document efficiently.

Ensure that documents of external origin necessary for planning and operations of Quality

Management System are identified and control their distribution.

RECORDS

List of documents MR – 7.5 – F01- 00



PAGE No.: 02 of 02

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PROCESS OF CONTROL OF DOCUMENTS

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PURPOSE: Document procedure to establish control of records for providing evidence of

conformity to requirements and of the effective operation of the quality management

system.

SCOPE: This process is applicable to keep records of processes in the organization.

PROCESS DESCRIPTION:

Ensure that all mandatory records as per ISO 9001: 2015 are maintained throughout

the organization.

Design the forms in which relevant data to be recorded.

Get it approved from MR and list it in quality management system with individual

identification number of the form.

Write records in legible way and maintain its legibility till those are retained.

Ensure identification number on the form of record as per numbering system of form

of QMS.

Keep record into file on the same day after action of record is complete.

Ensure easy retrieval of record by implementing good storing arrangement for it. Mark

address of store in the list of records.

Maintain easy and quick access to records whenever required by authorized person.

Protect records from damaging due to sun heat, rainwater, dust, ants, mice, fire etc.

Fix retention period of record depending upon use of it for the reference in future.

Declare retention period of minimum 3 years for records, which will be useful for

analysis of quality management system. Meet legal requirements of retention period of

records, if any.

When retention period is over, take out records to dispose-off as per disposal method.

Dispose of records of which retention period is over are disposed in the month of May

every year.

RECORDS

List of records MR – 7.5 - F02 - 00



PAGE No.: 01 of 01

QUALITY MANAGEMENT SYSTEM

SUPPORT

DOCUMENTED INFORMATION - CONTROL OF RECORDS

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8.1 Operational planning and control

We plan, implement and control the processes needed (described in section 4.4) to meet the

requirements for the provision of services.

We implement the actions by determining the requirements for the services and establish criteria for:

1) the processes;

2) the acceptance of services.

We have documented necessary processes which outlines required criteria to standardize method.

We plan actions to address risks and opportunities for critical process which are vital for

performance of the Quality Management System. Quality objectives are decided for each process

for continual improvement in performance of processes. We control risks and opportunities as well

as results of quality objectives.

We determine the resources needed to achieve conformity to the service requirements while planning

any new academic project and as and when resources are required in existing processes.

We conduct internal audit regularly to monitor, measure and control effective implementation of the

Quality Management System.

We have determined, maintained and retained documented information to have confidence that the

processes have been carried out as planned and to demonstrate the conformity of services to their

requirements.

Following documented information is structured as mentioned below:

The Quality Manual including procedures

Turtle charts

Records

Director ensure that the output of this planning is suitable for the Institute operations.

Any changes in the process affecting service are recorded and communicated in order to maintain

the conformity of the service and provide information for corrective action or performance

improvement of organization. Relevant person initiate changes. Director is authority in order to

maintain control.

We shall ensure that outsourced processes are controlled (see 8.4).

QUALITY SYSTEM MANUAL SECTION: QSM - 8

(ISO CLAUSE No. 8.1) REV. No. : 00 Date 15/12/2017 PAGE No. : 01 of 01

OPERATION

8.1 OPERATIONAL PLANNING CONTROL

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Purpose: Establish a documented procedure for marketing, counseling and admissions at the

beginning of new academic year.

Scope: A procedure is applicable to all courses conducted by the Institute

Responsibility: Director and Course Coordinators

PROCESS DESCRIPTION:

MARKETING:

Brain storming session is conducted under the guidance of Director for deciding strategy of

marketing before the summer vacation.

Thrust is given for courses which need marketing to attract students.

Committee update design and contents of brochure well in advance of beginning new

academic year in the month of May.

We publish advertisements in local newspapers as well as display hoardings at prominent

places.

We give publicity to highlight Institute profile by displaying photographs, past

achievements, facilities provided by Institute etc.

Informative brochure is distributed to visitors free of cost.

DOCUMENTS:

Prospectus

Brochure

COUNSELLING AND ADMISSION:

Institute publishes prospectus for admission. Respective course coordinator issue admission form

to the student interested in taking admission/ allotted the Institute through centraised admission

process.

Director conduct a meeting for fixing counseling and admission process in the first week of June.

Director forms committee for counseling and admission.

Various people are assigned following responsibilities separately:

a. Counselling

b. Verification of admission form

d. Verification of mandatory documents alogwith application form

e. Verification of challan for fee

f. Center for accepting admission applications

Counselors helps the student for removing their doubt. He/she gives information of scope

of the course, future career prospects etc.

We decide venue for counseling and admission process. It is ensured that all counseling and

admission processes are at one place for the convenience of students.

The following visual management is implemented at the venue of admission:

o Display identification board for individual activity

o Display information related to admission process on notice board for clarity of students

at the counseling table.

Office Superintendent is responsible for all above activities. Create ample space to

accommodate crowd of students

a. Visual display

b. Ensure working of ceiling fans, electrical tubes

c. Provision of seating arrangement

d. Provision of drinking water

QUALITY SYSTEM MANUAL SECTION: QSM – 8/QSP – 8.2 - 01


OPERATION

MARKETING, COUNCELING AND ADMISSION PROCESS

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e. Provision of computers

f. Ensuring electricity power from Genset

g. Provision of non-teaching staff

h. Arranging adequate security

i. Provide space for extension counter of bank

Admission dates and timings are fixed by appropriate authorities and schedule is displayed

on prominent places.

All of our faculty are trained for admission process of relevant courses.

Course coordinators of each course with approval of Director decides time table for faculty

responsible for the admission process.

Necessary equipments and facilities are provided to student and staff to ease out admission

process

Required Documents are scanned verified and uploaded as per the guidelines of Appropriate

authorities.

Online confirmation is given to the students, as per the procedure laid down by DTE and/or

University.

ADMISSION UNDER CONCESSION IN FEE AS PER VARIOUS CATEGORIES

Fees structure for admissions for open and reservation categories is as per rules and

regulations made by NMU & ‘Shikshan Shulka Samiti’ Government of Maharashtra.

Students are required to Submit online forms along with necessary documents for getting

scholarship benefits such as Minority, Scholarship (SC, ST, VJ/NT, SBC), OBC freeship.

POST ADMISSION ACTIVITIES

Admission are based on merit and are based as per the rules of DTE, Mumbai Government

of Maharashtra and NMU, Jalgaon

Admission of AICTE courses is centralized through DTE, Mumbai. Admission of non

AICTE courses is centralized through NMU. Institutes give admission to students as per

recommendations received from NMU.

Admission forms of students are handed over to office for further processing.

Office clerk enters data of admission forms in the computer.

Admission data is processed by software to enroll student in various divisions for two

faculties.

The documents are verified further as per the schedule displayed by ‘Pravesh Niyantran

Samiti’ DTE and North Maharashtra University.

‘e-suvidha’ account of every student is opened on University e-suvidha portal.

DOCUMENTS

Institute Prospectus

List for compliance of documents at the time of admission

RECORDS

Counselling of Students before admission Admission - 8.2 - F01- 00

Admission file OFFICE - 8.5.1 – F26- 00

QUALITY SYSTEM MANUAL SECTION: QSM – 8/QSP – 8.2 – 01

(ISO CLAUSE No. 8.2) REV. No. : 00 Date 15/12/2017 PAGE No.: 02 of 02

OPERATION

MARKETING, COUNCELLING AND ADMISSION PROCEDURE

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Purpose: Establish purchasing management system to control externally provided

processes, products and services. Scope: Applicable to externally provided processes, products and processes of Institute. Responsibility: Office Superintendent Process Description:

The Director has autonomy to purchase items under Rs 5000/- For Items over Rs 5001/- purchases are done centrally by KCE Society. The Institute send requisition to the KCE Society regarding the specification of Item to be

Purchased. We shall provide adequate product information in the requisition. KCE Society collects requirements from all the Institutions under KCE Society and make

purchases accordingly. For other purchase, Course Coordinator prepares requisition slip ensuring adequate

information of product or service to be ordered. Director approves requisition slip. Office Superintendent issue purchase order. Respective Course Coordinator of user department receives purchased material and submit

receipt to OS. Office Superintendent office does Entries in relevant register. Bill is settled by Office Superintendent office.

SELECTION OF SUPPLIER KCE Society evaluate and select key suppliers based on their ability to supply quality

product in accordance with our requirements at reasonable cost.

SUPPLIER RATING KCE Society evaluate key supplier’s performance on the basis of quality and delivery in

time. If supplier is not up to satisfaction, he may be discontinued.

CONTROL OVER OUTSOURCE PROCESS Whenever we shall outsource any activity, which may affect product conformity we shall

monitor control over such outsource process. We do control of outsource services by monitoring performance based on quality

requirements once in a year. Director is responsible for taking decision to place PO. Office Superintendent issues the PO

to relevant agency.

RECORDS

Purchase Requisition to KCE society Purchase - 8.4 - F01 - 00

QUALITY SYSTEM MANUAL SECTION: QSM – 8/QSP-8.4 - 01

(ISO CLAUSE No. 8.4) REV. No. : 00 Date 15/12/2017

PAGE No. : 01 of 01

OPERATION

CONTROL OF EXTERNALLY PROVIDED PROCESSES, PRODUCTS AND SERVICES

PURCHASING PROCESS

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8.5 PRODUCION AND SERVICE PROVISION

8.5.1 CONTROL OF SERVICE PROVISION: -

Purpose: Establish planning procedure for academic year.

Scope: Applicable for planning of academic year of the Institute.

Responsibility: Course Coordinator & Director


No. of courses to be conducted for the academic year is decided based on AICTE Approval &

NMU affiliation.

Approval of Institute Development Committee (CDC) is sought for introduction of new course.

Approval & Affiliation of North University of Maharashtra, Jalgaon is adopted for staring new

course.

Syllabus of course for each subject is referred as per University Guidelines.

Infrastructure, staff, faculty, laboratory, workshop requirements are considered as per NMU or

AICTE and DTE directives.

Course fees are fixed as per the directives of Shikshan Shulka Samiti, Govt of Maharashtra &

NMU.

Director forms various academic committees and committees for other activities.

Timetable is prepared for theory and practical courses.

Copies of timetable are displayed on notice board for students and handed over to relevant faculty

members.

Individual teacher prepares teaching plan of subjects for which he/she is responsible.

Examination committee prepares timetable for internal tests.

Course Coordinators plans industrial tours/training for students with the consent of Directors.

Teacher who is assigned for the work gets feedback from students at the end of every academic

year. Suggestion boxes are kept.

Director give the welcome address for fresher as well as Course Coordinator Plans farewell party

for outgoing students.

Induction Programmes are conducted for MBA and MCA courses.

Remedial teaching for students is given whose performance is below expectation.

Office Superintendent allocates duties to non-teaching staff with the consent of Director and

Course Coordinator allocates duties to relevant non-teaching staff in a department.

DOCUMENTS

Timetable for theory

Timetable for practical

Timetable for tests.

Academic Calendar

RECORDS Minutes of meetings Academic Planning - 8.5.1 - F01- 00

Subject Allocation Academic Planning - 8.5.1 - F02- 00

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Purpose: Establish teaching and learning procedure

Scope: Applicable to teaching theory and practical in the Institute

Responsibility: Course Coordinator


Faculty studies the syllabus and prepares to conduct the lectures with the help of reference books,

notes etc.

Faculty uses teaching aid like Blackboard and chalk, power point presentation on LCD projector.

Arrange lectures of eminent personalities on topics of current interest.

Organize study tours and industrial visits.

Management students analyze and interpret annual reports published by companies.

faculty guides students on conduct of book review, presentation and group discussions.

Conduct lectures and practical as per the timetable and conduct extra lectures and practical

whenever necessary.

Maintain records of lectures.

Maintain records of attendance of students.

Course Coordinator reviews teaching performance of faculty member as per teaching plan every

month.

Course Coordinator allocates guides to students for projects of final year students.

Faculty records the performance of student’s presentations, seminars and projects.

Lab assistant takes care of up keeping Computer Labs.

Faculty members strive for excelling in their profession by participating in seminars, submitting

papers in journals, getting membership of professional bodies, pursuing higher qualification etc.

Good housekeeping, calm and quiet atmosphere is maintained in the classroom and laboratory.

Encourage participation of students in and celebration of various events like anniversaries of

national heroes.

Course Coordinator distributes workload to individual teacher for the academic year.

VALIDATION FOR PROCESSES FOR SERVICE AND SERVICE PROVISION: –

We cannot verify resulting output of teaching and learning by subsequent monitoring and

measurement. Hence we validate teaching and learning process by getting feedback of students.

Please refer

QSP – 9.1.2 – 01 Process for measurement of student’s satisfaction on page No. 62 and

QSP – 9.1.2 – 02 Teachers parent’s Meet on page no. 63 of this manual.

DOCUMENTS

Academic Calendar of Institute

Syllabus

Time table for theory

Time table for practical

QUALITY SYSTEM MANUAL SECTION: QSM - 8/QSP – 8.5.1 - 02

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RECORDS

Teaching plan Teaching – 8.5.1 – F01 - 00

Records of notices Teaching – 8.5.1 – F02 - 00

Attendance/roll call of students Teaching – 8.5.1 – F03 - 00

Minutes of Course wise meetings Teaching – 8.5.1 – F04 - 00

List of Equipment Teaching – 8.5.1 – F05 - 00

Personal file of teachers Teaching – 8.5.1 – F06 - 00

List of Institute and university circulars Teaching – 8.5.1 – F07 - 00

Workload Teaching – 8.5.1 – F08 - 00

Record of conference, seminar and Teaching – 8.5.1 – F09 - 00

symposium attended

List of research activities Teaching – 8.5.1 – F10 - 00



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TEACHING & LEARNING PROCEDURE

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LIBRARY PROCEDURE

Purpose: Establish a documented library procedure.

Scope: Applicable to library of Institute

Responsibility: Librarian


We have two separate libraries for Management and Computer Faculty. Although they are

separate their operational process and procedures are same.

BOOK PURCHASE

Purchase of books depends upon subject wise requisition from faculty / Course

Coordinator and students.

Boos are also purchased during book exhibition as per the recommendations from Faculty

and due approval from Director.

Refer catalogues of books published by various book publishers.

Review book requirement from faculty and forward it to Director for approval.

Ensure that books to be ordered are not available in the library to avoid duplication.

Verify books received and bill with reference to purchase order. In case of any variation

compared to PO, resolve matter with a supplier.

BOOK CLASSIFICATION

Classify books as per local classification system. Location indication tags are stuck

along with accession no.

BOOKS ACCESSING

Verify books and subsequent price of each book as per bill.

Maintain record of new book in the book register after classification.

Allot accession number to book. Record it in the accession register as per purchase bill.

Barcode stickers (containing accession number and MBA or MCA Library) are placed on

first page of the book and on the 51st page of a book.

At the end of academic year summarize total number of books purchased and total value

of books.

VERIFICATION OF BILL FOR PAYMENT

Write book accession numbers on the bill from the first to last book in the list. Sign the

bill as well as duplicate bill with book registration date.

Donated/ Gratis/Specimen copy register is separately maintained.

Stick bar code label to title page and 51st page.

Sick spine label to the book.

Attest library stamp to book as well as a note for 'Use book with care'.

Place photocopy of cover page of book on New Arrival Notice Board.

ARRANGING QUESTION PAPER SET:

Collect left out question papers once examination is over in the month of December and

May every year.

Arrange these question papers Course wise & semester wise as per examination code.

Prepare 5 set of question papers. Where question papers are short in numbers take

additional Photocopy to complete the sets.

Record the sets by code and name of the course before Filing.

Affix library stamp and write class and the year over each set after binding.


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ACTION FOR LOSS OF BOOK BY READER

The reader shall have to give new copy of the book / periodical lost by him/her.

In case the new copy of the lost book is not available, fine as per the following table

will be charged.

a. Book published within 5 years Price of the book plus fine of Rs.50/-.

b. Book published between 5 to 10 years Double of the price of the book plus fine of Rs.50/-.

c. Book published beyond 10 years Triple of the price of the book plus fine of Rs.50/-.

d. Textbook of old curriculum Price of the book.

e. If the price of the book has not been

mentioned in the Accession Register

The value of the book as per decision taken by The

Director, Librarian and the relevant Course

Coordinator. plus fine of Rs.50/-.

In Case the copy of the lost periodical is not available, the reader shall have to pay the

price of the periodical plus fine of Rs.50/-.

If bound volume of periodical is lost, the reader shall have to pay double the price of the

periodical plus fine of Rs.50/-.

If the CD/DVD/Cassette is damaged/lost, the reader shall have to pay the price of the

book/periodical accompanying the CD/DVD/Cassette or if the price has not been

mentioned Rs.100/- plus fine of Rs.50/-

After showing the receipt of payment by reader stamp of ‘LOST & PRICE’ is affixed

against the entry of books in his account. Reader’s name, receipt number and date are

recorded. Also stamp affixed in the register.

Afterwards book is recorded in the Cancelled Books Register. Book card and index card

is

REGISTER FOR ISSUE AND RECEIPT OF BOOKS FOR STUDENTS

Registers for issue and receipt of books for students are prepared before beginning of

admission process.

Considering numbers of student admitted, numbers of registers are prepared.

On each bound register relevant register class - first and last page number and the year

is recorded.

WITHDRAWAL OF BOOK

Prepare a list of books of which pages are lost/torn or illegible. Also consider books,

which are to be withdrawn due to change in curriculum.

Get list approved from relevant Course Coordinator and submit it to Director.

Director gets permission for withdrawal of books from management committee.

After getting approval of management, affix stamp of 'WEEDED OUT' on book register

and register for cancelled books.

Record a list of withdrawn books in a register. Write details of resolution number, date of

resolution and amount of book.

Librarian and Director sign the record.

SALE OF WITHDRAWN BOOKS

Exhibit withdrawn books for sale.

Withdrawn books are sold at fixed price, which is 20% of original book price.

Information of sale is displayed on notice boards of all faculties.

Amount of sale is deposited in the office.



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LIBRARY PROCESS

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METHOD FOR PREPARING LIBRARY STUDENT IDENTITY CARD

Student submit library membership card along with Institute admission card to the

administration office.

Data is fed to computer in the main office.

Library card is issued to a student based on class and subject. Student library account

number is decided on computer and the same number is given in the form of bar code

on the library card issued to a student.

Library card is attested by affixing library stamp and signatures of librarian, and

Director.

Library card is issued to a student after recording in issue register. Student sign in an

issue register. Library stamp is attested on an admission receipt along with library

number, librarian signs library identity card.

METHOD FOR ISSUING DUPLICATE IDENTITY CARD

We issue a duplicate library identity card to a student against lost card.

Student has to apply for duplicate library card and get signature over it from either

Director or vice Director.

Student submits payment receipt for fine and admission receipt. He has to sign in the

library register once again for verification.

Record receipt number and date of receipt of fine as well as put remark of duplicate

identity card.

Stamp of duplicate library card is attested on identity card along with library

membership number.

Either librarian or asst. librarian signs duplicate card or then it is to be signed by

Director or vice Director.

METHOD FOR ISSUING IDENTITY CARD FOR EXAMINATION

Student is asked to give last year’s library membership number.

Last year’s membership number is verified and written on the identity card.

Student has to obtain signature of Director or vice Director on the card.

ISSUE RECEIPT REGISTER FOR FACULTY

Prepare index of faculty alphabetically.

Allot each faculty particular ledger number of a register.

When new faculty joins the Institute his appointment letter is verified and his roll

number is recorded in a register before allotting him a ledger number.

ISSUE RECEIPT OF BOOKS TO FACULTY MEMBER

Since a library is open door library faculty sort out a book of his choice and approaches

library counter for recording entry.

Faculty tells a ledger page number and a book is issued to him for the subject which he

teaches. In case he needs a book of subject another than he teaches he has to get

permission of Course Coordinator.

Library assistant enter the name of faculty and date of issue on the book card and store

it in the deposited cards are sorted out as per subject and deposited in the box as per

subject.

When faculty returns a book library asst. verify the acc. no. and author of book and

write date and signs register.

ISSUE RECEIPT REGISTER FOR STUDENT

Students are allowed to borrow books for seven days. Issue time is fixed as per time

table.

Degree student is allowed one book and P.G. student is allowed two books at a time.

Student has to deposit demand sleep for his book one day early for withdrawal of a

book.



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LIBRARY PROCESS

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REGISTRATION FOR Ph. D./NET/SET/UPSC/MPSC/PO STUDENTS

Student has to apply to the Director.

After approval of applicant by Director he is asked to pay required fees and after

payment his name is registered in the separate register of these students.

Record name of a student, his address, phone number and subject of students in a file.

Books are available for reference to a student relevant to his research subjects in the

library.

METHOD FOR BOOK BINDING.

If pages of book are torn book is taken out for binding.

Verify book pages and arrange numbers in a sequence.

Book card is removed from a book and index number of a book is written in a register

and on a book by pencil Enter in a register for book binding serially.

After receiving a bounded book, index number is verified on a book card and register

and deposited it. Record the size of bound book. e.g. demy, royal or crown etc. Write

date of receipt and sign it by librarian.

LIBRARY COMPUTERIZATION

Library SOUL software is in use. The system is Online Public Access Catalogue

(OPAC).

METHOD FOR READING ROOM

Timing: 10.00 A.M. to 06 P.M.

Seating capacity: 50 students at a time.

Every day around 20 to 30 students avail the facility of reading room.

Reading room is open for all students.

Reading room is cleaned daily.

Reading material available as per syllabus – books, periodicals, daily newspaper &

question paper set of previous four years and daily newspapers.

Student has to enroll his name, class by signing entry. He has to produce his identity

card to library authority.

If student needs a book he demands it with reference of title and author from library

employee.

Library asst. write records of a book and id number of a student.

Student can refund a book after minimum half an hour. Identity card is returned back to

a student after receipt of a book and entry is registered accordingly.

Although rules of reading room are displayed on the notice board, some time student

may take book along with him outside the reading room. In this case details of book,

author’s name, token number are recorded in the register. His identity card is submitted

to Librarian.

After return of a book by a student, library assistant verifies within how much days the

book is returned. Accordingly, fine is charged. Receipt of fine is issued to students.

Students who are appearing for competitive exam are issued special identity card by

charging special fee. These students are entitling one book at a time.

While accepting a book library assistant verifies condition of a book. If pages are found

torn, he reports to Librarian. Either fine is charged to student or new book is opted from

a student.

If student requires reference book separate register is kept for it.



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LIBRARY PROCESS

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PERIODICAL SECTION

National/International Journals/periodicals are made available to a reader in a library.

Demand of periodical is considered before subscribing for periodical.

Librarian submits application to the Director for permission to subscribe. The

application is also signed by a person who demanded it.

After approval of the Director accounts department pay subscription.

Librarian corresponds for subscription to the publisher along with payment.

After receiving receipt of payment duplicate receipt is filed in a library and original

receipt is handed over to accounts department.

Subscribed periodical is acknowledged after receipt by writhing date of receipt and

affixing library stamp on it.

Entry of receipt is recorded in the periodical register for the month of receipt.

Before subscription is overdue subscription fee is paid for renewal.

When periodical is not received for any reason reminder is send to publisher.

At the end of every year periodicals are bound together.

Set of periodicals which are to bind are numbered. The number is recorded in a register

for binding and the same is written on a set.

At the time of issue and after receipt of bound set entry is done in a register for binding.

Bills for binding are sent to accounts department for payment.

Bound volumes are stored separately for science, arts and commerce divisions. Volume

index is written on a rack for easy access.

Issue and receipt method of periodicals is same as for books.

A periodical of current month is not issued to faculty member.

Student has to return periodical on the same day.

In case (if) student requires a periodical for more than one (a) day he has to seek

permission from librarian.

GENERAL

Decide rules and regulations for library and displayed for the information of facility

users.

Keep suggestion box in the library for getting good ideas for improving library and

other services.

Online Public Access Code (OPAC) and Web-OPAC is used for searching of books for

Library.

Issue books to staff and students efficiently and maintain appropriate records of issue

and receipt of books on day to day basis.

Display timetable of compulsory book reading for students and keep records of

attendance of students in the reading hall.

Due subscription of periodicals is paid in time with reference of subscription matrix.

Preservation of books is ensured by appropriate storage facilities. Ensure that library

books are not stored directly exposed to sun, rain.

Maintain good housekeeping in the Library and reading room.

Verify physical stock of library books after every three years at the end of academic

year. Maintain appropriate records of physical stock verification.

Writing off Outdated books

CCTV Cameras in the Library and Main Gate are monitored by Librarian.



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LIBRARY PROCESS

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DOCUMENTS

Library management system (SOUL software).

List of publisher.

Catalogue file.

Library rules for students

Library rules for teaching / non-teaching faculty

Reading hall rules for students

Time table for issue and receipt of books

RECORDS

List of publishers Library - 8.5.1 - F01 - 00

Accession register Library - 8.5.1 - F02 - 00

List of question paper sets Library - 8.5.1 - F03 - 00

Lost book payment intimation slip Library - 8.5.1 - F04 - 00

Book issue register for staff Library - 8.5.1 - F05 - 00

Book issue register for students Library - 8.5.1 - F06 - 00

Book withdrawal register Library - 8.5.1 - F07 - 00

Record for Physical Verification Library - 8.5.1 - F08 - 00

of Books in the Library

List of CD / DVD records Library – 8.5.1 - F09 - 00

Record of photographs Library – 8.5.1 - F10 - 00

Record of Institute News Clippings Library – 8.5.1 - F11 - 00

Subject wise books record Library – 8.5.1 - F12 - 00

Outdated books record Library – 8.5.1 - F13 - 00



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LIBRARY PROCESS

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Purpose: To establish documented process for management of computer hardware and software

activities as well as online examinations and AISHE

Scope: Applicable to requirements related to computer hardware and software for the Institute.

Responsibility: MCA Coordinator


PURCHASE OF COMPUTERS AND SOFTWARE:

Receive requirement by the Director for the hardware or software from the Course

Coordinator.

Review the requirement of computer and Software specifications. Forward it to the KCE

Society for procurement.

Release PO to supplier as per the directions of Director and/or KCE Society.

Verify receipt of purchased items and Maintain records of receipt of purchased items in the

inward register.

MAINTENANCE OF COMPUTERS & OTHER EQUIPMENT

Maintain all computers and computer related instruments

Lab Assistant is responsible for maintaining computer laboratory and other equipments like

LCD projectors, Printers, scanners and networking equipment.

Lab assistant is responsible for preventive and breakdown maintenance of equipment in a

computer laboratory.

Maintain a dead stock register. At the end of academic year review laboratory condition and

prepare observation report.

Course Coordinator/ faculty/ non-teaching staff make complaint about problems of

machine/ equipment.

The call gets attended by respective personnel and identify fault finding to repair the

machine.

Whenever in-house maintenance is not possible Lab assistant with consent from Director/

Office Superintendent calls outside experts to resolve the problem.

Machine cleanliness is observed preliminarily as preventive measure for machine.

Wired network maintenance is done when call is received.

Software updating is also done. (as and when necessary)

Identify laboratory equipment by identification label.

Observe safety measures while working with the instruments in a laboratory.

Instrument is put OFF while cleaning and doing routine maintenance.

Explain safe and proper handling of lab equipment to students.

Prepare appropriate checklists for preventive maintenance for critical equipment and

maintain records of preventive maintenance done.

GENERAL

Install antivirus software to protect computer system.

Maintain KYAN/LCD projectors installed in the Classrooms.

Give Wi-fi access to the student/faculty with submission of Wi-fi access requisition form

Install software and update it whenever necessary as per request of relevant Faculty.

Train students and employees of the Institute for improve their skill in operating computer.

Takes Data backup as and when necessary.

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COMPUTER SYSTEM ADMINISTRATION PROCESS

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MCA coordinator

Regulate the work & conduct of the Computer maintenance staff.

Work as custodian of all computer equipment.

Keep Minutes & records of all Meetings.

Watch over the work of online payment of Institute

Look after Online examination work of IBPS and others.

Maintain Admin accounts of Institute website.

Overall administration of Computer labs.

Prepare Timetable of Computer Labs and allotment of computer labs for different courses.

Provide and submit information for annual web-based All India Survey on Higher Education

(AISHE)

Upload data on AISHE Portal

Maintain records of AISHE Process

Maintenance of Computer & computer related instruments SOP - 7.1.3 - 01

RECORDS

Requisition slip CS Admin - 8.5.1 - F01 – 00

Stock Received book CS Admin - 8.5.1 - F02 – 00

Dead Stock Register CS Admin - 8.5.1 - F03 – 00

Preventive Maintenance Checklist CS Admin - 8.5.1 - F04 – 00

Record of Internet Connections CS Admin - 8.5.1 - F05 – 00

Computer breakdown record CS Admin - 8.5.1 - F06 – 00

List of computer peripherals CS Admin - 8.5.1 - F07 – 00

List of computer equipment CS Admin - 8.5.1 - F08 – 00

List of outsource agencies CS Admin - 8.5.1 - F09 – 00

Wi-fi Access requisition form CS Admin - 8.5.1 - F10 – 00

Computer/equipments allotment CS Admin - 8.5.1 - F11 – 00

CCTV maintenance file CS Admin - 8.5.1 - F12 – 00

Password Management file CS Admin - 8.5.1 - F13 – 00

Online payment transaction details file CS Admin - 8.5.1 - F14 – 00

Meeting file CS Admin - 8.5.1 - F15 – 00

Online examination details file CS Admin - 8.5.1 - F16 – 00

AISHE file CS Admin - 8.5.1 - F17 – 00

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COMPUTER SYSTEM ADMINISTRATION PROCESS

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Purpose: Establish placement procedure for students.

Scope: Applicable to final year students of Institute.

Responsibility: Training & Placement Coordinator


Preparation of Placement Brochure of MBA & MCA students

Workshops are arranged to create confidence building, interview techniques, and

group discussion

Student data is maintained year wise & course wise

List of potential employers is prepared and maintained

Employers requirement is identified and matched with student profile.

Letters are sent to potential employers, requesting them to conduct campus

placement.

Infrastructure and assistance is provided for campus interviews.

Placement camps are also conducted at the campus.

Detailed information about placement is recorded batch wise.

On the Institute website placement information is updated.

DOCUMENTS:

Placement brochure

Institute website Information

RECORDS

List of final year students Placement – 8.5.1 – F01 - 00

List of workshops organized Placement – 8.5.1 – F02 - 00

Student resume Placement – 8.5.1 – F03 - 00

List of potential employers Placement – 8.5.1 – F04 - 00

Enquiries from employers Placement – 8.5.1 – F05 - 00

Interview schedule for placement Placement – 8.5.1 – F06 - 00

Communication with employers Placement – 8.5.1 – F07 - 00

Records of alumni Placement – 8.5.1 – F08 - 00



OPERATION

TRAINING AND PLACEMENT PROCESS

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Purpose: Establish documented procedure for sports faculty.

Scope: Applicable to the sport faculty of the Institute.

Responsibility: Physical Director


Request students to apply for sports of their choice.

Conduct tests for selection of students for various sport disciplines.

Select students on the basis of merit.

Provide adequate infrastructure and expert coaching to sport students.

Know university annual sports time table.

Complete necessary formalities to participate in university and other state, national and

international level sport competitions.

Motivate students for the excellence in sports.

Provide adequate facilities to sports students.

Organize annual sports competition ‘Krida Vedh’ event in the Institute. Award general

championship to individual student.

Organize university level sports competition when assigned by university.

Organize camps for events like Yoga and Pranayam.

RECORDS:

List of university games Sports - 8.5.1- F01 - 00

List of equipment Sports - 8.5.1- F02 - 00

List of coaches Sports - 8.5.1- F03 - 00

Application form for sport participation Sports - 8.5.1- F04 - 00

List of Institute representative students Sports - 8.5.1- F05 - 00

List of winners on Institute level Sports - 8.5.1- F06 - 00

List of winners on university level Sports - 8.5.1- F07 - 00

List of winners on state level Sports - 8.5.1- F08 - 00

List of winners on national level Sports - 8.5.1- F09 - 00

List of winners on international level Sports - 8.5.1- F10 – 00

List of winners in ‘Krida Vedh’ Sports - 8.5.1- F11 – 00

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OPERATION

SPORTS PROCESS

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Purpose: Establish a documented procedure for office administration.

Scope: Applicable to Office Administration of the Institute.



The nature of various office administration activities is listed below along with relevant

responsible designation.

A. Office Superintendent:

1. Regulate the work & conduct of the staff.

2. Work as custodian of all records.

3. Keep Minutes & records of all Meetings.

4. Watch over the work of Institute affiliation, staff recognition, follow procedure for

appointments.

5. Collect Cash and issue in respect of different fees, penalty etc. receipts from students Cash

deposits into bank

6. Look after University examination work.

7. Check correspondence with AICTE/UGC/NMU Office.

8. Maintain Dead Stock Register.

9. Overall administration of office work & get done the work assigned by Director &

Management.

10. Ensure compliance of applicable statutory and regulatory requirements.

11. Control and watch the work allocated to class III and Class IV staff.

12. Look after the work of appointments, placements, approval of staff.

13. Keep the records relating to Seniority of staff, Roster.

14. Look after the University Examinations, relevant accounts, and honorarium.

15. Check Salary Statements.

16. Prepare fees charts for various categories of students, fees deductible from free ship,

scholarships.

17. Check Daily Fee Account.

18. Monitor maintenance of Institute building and utilities

19. Staff files service books updation, staff approval, and Pay fixation.

20. Inward outward book entries.

21. Books of Accounts, Audit, and TDS related work.

22. Maintain Records of Student council

23. Prepare Budget for Institute

RECORDS

Outsource maintenance file Maintenance 7.1.3- F02 – 00

Dead Stock Register . Maintenance 7.1.3- F05 – 00

Budget file OFFICE - 8.5.1- F01 – 00

Faculty Musters OFFICE - 8.5.1- F02 – 00

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Confidential report file of all office Staff OFFICE - 8.5.1- F03 – 00

Appoints, Placement and Approval file OFFICE - 8.5.1- F04 – 00

University Exam remuneration bill file OFFICE - 8.5.1- F05 – 00

Quotation file OFFICE - 8.5.1- F06 – 00

Student council file OFFICE - 8.5.1- F07 – 00

Compliance matrix for statutory and regulatory OFFICE - 8.5.1- F08 - 00

requirements

Roster file OFFICE - 8.5.1- F09 – 00

Selection committee file OFFICE - 8.5.1- F10 – 00

Advertisement circulars OFFICE - 8.5.1- F11 – 00

Service books of Teaching staff OFFICE - 8.5.1- F12 – 00

Minute books of different meetings OFFICE - 8.5.1- F13 – 00

Inward and outward book OFFICE - 8.5.1- F14 – 00

Fee chart file OFFICE - 8.5.1- F15 – 00

Personal files of staff OFFICE - 8.5.1- F16 – 00

Fee collection register OFFICE - 8.5.1- F17 – 00

Cash book register OFFICE - 8.5.1- F18 – 00

Ledger OFFICE - 8.5.1- F19 – 00

TDS challan file OFFICE - 8.5.1- F20 – 00

Register for stationary printing OFFICE - 8.5.1– F21 – 00

Daily fee collection Register OFFICE - 8.5.1- F22 – 00

Monthly fee collection Register OFFICE - 8.5.1- F23 – 00

Register for Revenue stamp OFFICE - 8.5.1- F24 – 00

2. Senior Clerk:

1. Collect Cash and issue in respect of different fees, penalty etc. receipts from

students Cash deposits into bank in absence of Office Superintendent

2. All courses admission eligibility of NMU.

3. Maintain the record of admissions as well as cancellation of admissions.

4. Send different types of fees to University.

5. University Migration, Change of Institute, Change of faculty related work.

6. Maintain and submit Examination forms to University

7. Correspondence related to University Examinations.

8. Maintain Record of Earn & Learn Scheme

QUALITY SYSTEM MANUAL SECTION: QSM - 8/QSP – 8.5.1 -07

(ISO CLAUSE No. 8.5,1) REV. No. : 00 Date 15/12/2017

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RECORDS

Admission file OFFICE - 8.5.1- F25 – 00

Eligibility File OFFICE - 8.5.1- F26 – 00

University challan file OFFICE - 8.5.1- F27 – 00

Migration Record File OFFICE - 8.5.1- F28 – 00

Change of Institute file OFFICE - 8.5.1- F29 – 00

Change of course file OFFICE - 8.5.1- F30 – 00

Admission Forms OFFICE - 8.5.1- F31 – 00

Admission Cancel File OFFICE - 8.5.1- F32 – 00

University Fee Submission File OFFICE - 8.5.1- F33 – 00

Subject wise students No. file OFFICE - 8.5.1- F34 – 00

University Correspondence file OFFICE - 8.5.1- F35 – 00

Approval file OFFICE - 8.5.1- F36 – 00

Leaving certificate book OFFICE - 8.5.1- F37 – 00

LIC File OFFICE - 8.5.1- F38 – 00

University Affiliation File OFFICE - 8.5.1- F39 – 00

University Examinations file OFFICE - 8.5.1- F40 – 00

Earn & Learn scheme payment file OFFICE - 8.5.1- F41 – 00

3. Junior Clerks: --

1. All free ships and scholarships related work

2. Maintain SC, ST, VJNT, SBC, OBC, Scholarship records.

3. Maintain DTE correspondence Online as well as offline.

4. MBA, MCA Admission document verification at RO, office Nashik, Admission

Regulatory Authority, Bandra Mumbai.

5. All other Outdoor official correspondence/ Submission.

6. Caste Validity work.

7. EBC, Minority Scholarship work

8. Prepare and maintain Railway concession

9. Issue Bonafide to the students

10. Maintain & return Original Documents of Students

RECORDS

Free ship file OFFICE - 8.5.1- F42 – 00

Scholarship file OFFICE - 8.5.1- F43 – 00

EBC, Minority Scholarship details OFFICE - 8.5.1- F44 – 00

Circular file OFFICE - 8.5.1- F45 – 00

Document Return file OFFICE - 8.5.1- F46 – 00

DTE, Nashik correspondence details OFFICE - 8.5.1- F47 – 00

DTE, Mumbai correspondence details OFFICE - 8.5.1- F48 – 00

Caste Validity proposals OFFICE - 8.5.1- F49 – 00

TDS certificate OFFICE - 8.5.1- F50– 00

QUALITY SYSTEM MANUAL SECTION: QSM - 8/QSP – 8.5.1 -07

(ISO CLAUSE No. 8.5,1) REV. No. : 00 Date 15/12/2017

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4 Accountant

1. Maintain books of accounts.in Talley-ERP

2. Prepare Financial statements.

3. TDS other than salaries.

4. Audit related work

5. Preserve old records.

6. Prepare Salary Sheet

RECORDS

Cash book OFFICE - 8.5.1- F51 – 00

Deposit books OFFICE - 8.5.1- F52 – 00

Financial statements OFFICE - 8.5.1- F53 – 00

Pay sheet & Deduction file OFFICE - 8.5.1- F54 – 00

Salary file OFFICE - 8.5.1- F55 – 00

Bank Mail file OFFICE - 8.5.1- F56 – 00

Monthly bank balance file OFFICE - 8.5.1- F57 – 00

Register for investment documents OFFICE - 8.5.1- F58 – 00

Worksheet register OFFICE - 8.5.1- F59 – 00

5. E-suvidha Clerk

1. Open e-suvidha account of All students on University portal, Feed and upload all student’s

details

2. Maintain admission records of students, preparations of Roll Call, upload requisite

information to University.

3. MKCL software work - First Year Students Examination Control Assessment related

work, Preparation of F. Y. student’s results & submit to University.

4. Collect Examination Forms of all students, check, remove discrepancies & submit to

University.

5. Feed and upload Internal Marks

RECORDS

E-suvidha Detail file OFFICE - 8.5.1- F60 – 00

Roll Calls OFFICE - 8.5.1- F61 – 00

University Exam result summary OFFICE - 8.5.1- F62 – 00

University exam correspondence file OFFICE - 8.5.1- F63 – 00

6. Photographer cum clerk

1. Photography of all events in IMR & Maintain past photographs

2. Send Photographs to respective event coordinator.

3. Distribute result sheets received from University to all students.

RECORDS

Year wise Photographs OFFICE - 8.5.1- F64 – 00

Record of Mark sheet distribution OFFICE - 8.5.1- F65 – 00

Result book OFFICE - 8.5.1- F66 – 00

QUALITY SYSTEM MANUAL SECTION: QSM - 8/QSP – 8.5.1 – 07


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Purpose: Establish a documented procedure for Internal Quality Assurance Cell

Scope: Applicable to all processes of the Institute.

Responsibility: Internal Quality Assurance Cell – Coordinator


1. Development and application of quality benchmarks/parameters for the various academic

and administrative activities of the institution.

2. Dissemination of information on the various quality parameters of higher education.

3. Organization of workshops, seminars on quality related themes and promotion of quality

circles.

4. Documentation of the various programmes / activities leading to quality improvement.

5. Preparation of the Annual Quality Assurance Report (AQAR) to be submitted to NAAC

based on the quality parameters.

6. Maintain records of NAAC.

7. Maintain records of AICTE Approval Process

RECORDS

Quality Benchmark/ Parameters file IQAC - 8.5.1- F01 – 00

Workshops, Seminars on quality File IQAC - 8.5.1- F02 – 00

Quality improvement programme File IQAC - 8.5.1- F03 – 00

Annual Quality Assurance Report file IQAC - 8.5.1- F04 – 00

NAAC Files IQAC - 8.5.1- F05 – 00

AICTE Approval Process File IQAC - 8.5.1- F06 – 00

QUALITY SYSTEM MANUAL SECTION: QSM - 8/QSP – 8.5.1 – 08


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OPERATION

INTERNAL QUALITY ASSURANCE CELL

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Purpose: Establish identification and traceability throughout Institute education system.

Scope: Applicable to all Courses of Institute.


Process description:

IDENTIFICATION

Identification of various departments is done with the help of signboards.

Locations chart is displayed at the entrance of each building.

Student's identity is established with the help of identity card.

Books in the library are with bar code number and their location in the cupboard is

also numbered by standard method.

Location for each record/document is planned and labeled to understand by all

relevant without wasting time for search. Directory ‘Place for Everything and

Everything in its place’ is followed (PEEP) strictly.

We put label on equipment describing type of equipment and serial number. Computers, scanners & printers are Numbered for identification in a laboratory.

TRACEABILITY

Identification Number (ID) mentions traceability of a student.

Each records of student have correlation with student’s roll number.

Examination seat number allotted by NMU maintains traceability of each student.

Details of student information is included in the admission form. Individual

photograph, Name of a student and parent, Permanent and local address, email id

and contact phone numbers etc.

RECORDS

Student enrollment Admission - 8.2 - F02 - 00 Student Identity Card Admission - 8.2 - F03 - 00



OPERATION

SERVICE IDENTIFICATION AND TRACEABILITY PROCESS

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Purpose: Establish procedure to take care for Student (students) property.

Scope: Applicable to documents and deposits of students of Institute

Responsibility: Junior Clerk

Process:

We ask students who opt for admission for the first year to submit original mark

sheet. Also student who takes admission from university other than NMU has to

submit migration certificate.

For AICTE courses MBA & MCA, we submit Caste certificate, caste validity

certificate, non-creamy layer certificate 10th, 12th, graduation Mark sheets in

original.

As a university rule we have to submit these original documents to NMU for

verification. We return these original documents back to student after receipt from

university.

We also need to verify documents of MBA & MCA students at RO, Nashik office

and Admission Regulating Authority, Mumbai office. We return back these

original documents back to student after receipt from respective authority.

We verify these documents before accepting from student.

Proper identification is done for these documents before filing.

Preservation is controlled to prevent damage of these papers in the storage

location.

It is kept in the locked cupboards by maintaining controlled access to the

responsible person only.

In spite of due care these documents are lost or damaged we shall inform relevant

student about it as soon as it is noticed.

Receipt and issue records are maintained appropriately for administration control.

We take care to use personal information of students for academic purpose only. It

is not informed to anybody else.

DOCUMENTS

List of original documents to be collected along with admission form

RECORDS

Student wise record of admission Admission – 8.5.3 – F01- 00


(ISO CLAUSE No. 8.5.3) REV. No.: 00 Date 15/12/2017 PAGE No. : 01 of 01

OPERATION

PROCEDURE FOR PROPERTY BELONGING TO STUDENT

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Purpose: Establish preservation system throughout service of education in order to maintain

conformity to requirements.

Scope: Applicable to all stages of Institute activities.

Responsibility: All Course Coordinators, Office Superintendent, Lab Assistant.

We ensure preservation of conformity of service as well as items used to support service

at every stage of service.

We take care for preservation at necessary stages which includes identification, handling,

packaging, storage and protection as described below.

Preservation by identification Appropriate identification is done at every stage of service throughout the realizing

process.

Identification for different departments, classrooms, laboratories, various sections and

individual employee with designation is done.

Boards display information like parking, drinking water place, and toilets for men and

women etc.

Preservation while handling

Appropriate instructions to user of equipment are given to users.

It helps to avoid damage particularly during handling of Computers, electrical and

electronic instruments.

Care is taken to explain proper method before use of the equipment.

Preservation by packaging Where possible, instruments are retained in their original packing to protect and enhance

the life of the product.

Preservation during storage We take care to avoid damage of material during storage.

Also practice first in first out principle for consuming items.

Preservation by protection

We exercise care to protect items, records from heat, dust, and atmosphere for avoiding

damage.



OPERATION

8.5.4 PRESERVATION OF SERVICES PROCESS

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8.5.6 Control of changes

Whenever changes in operations of processes are done we review and control changes for service

provision, We ensure continuing conformity with requirements during and after change. We retain

documented information describing the results of the review of changes

Control of changes MR – 8.5.6 – F01 – 00



OPERATION

CONTROL OF CHANGES

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8.6 RELEASE OF PRODUCTS AND SERVICES

Purpose: Evaluate student as per guidelines of North Maharashtra University, Jalgaon.

Scope: Applicable for internal evaluation of students.

Responsibility: Course Coordinator for internal evaluation by Institute and Director for

University examination

Process:

University issues guidelines to Institute for internal evaluation of students in the

syllabus.

We follow university guideline for internal evaluation of the student as applicable to

various faculties.

Individual faculty submits the Internal assessment marks to course coordinator. Course

coordinator fills the marks in marks sheet generated through University e-suvidha

portal. The marks are submitted to NMU by Institute with authorization signature of

Director of the Institute.

Score of both evaluations is combined in a mark sheet issued by University.

North Maharashtra University Issues Degree certificate to the student after successful

completion of the course.

DOCUMENTS

University Syllabus giving guideline for internal assessment of students

University guideline for conducting university examinations

RECORDS

Attendance Roll Call Teaching – 8.5.1 – F03 - 00

Records of Internal Assessment Teaching – 8.6 – F01 - 00



OPERATION

RELEASE OF PRODUCTS AND SERVICES

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8.7 CONTROL OF NONCONFORMING OUTPUTS

Purpose: To ensure that service which does not conform to product requirements is

identified and controlled to prevent its unintended use or delivery.

Also the objective of this procedure is to assure proper, efficient disposition of

nonconformity and to initiate corrective action to prevent recurrence when appropriate.

Scope: Procedure herein applies to all stages of service offered by the Institute.

Responsibility: Course Coordinator

Process:

We ensure that service, which does not conform to service requirement, is identified and

controlled to prevent its unintended use or delivery.

Following are few examples of non-conformity:

o Attendance of student less than 75%

o Poor results of internal evaluation of student

o Indiscipline act by student

o Major lapse in administration

o Violation of code of conduct by staff

As soon as a person notices non-conforming service it shall be reported to her/his

superior.

Course Coordinator will record nonconformity in a register.

It is responsibility of Course Coordinator to report nonconformity to the Director.

Director is authorized to take action in respect of non-conformity.

Course Coordinator deals with nonconformity by one or more than the following ways:

a. Find out the root cause of detected nonconformity and take appropriate corrective

action to eliminate the root cause of nonconformity.

b. Release or accept nonconformity under concession after getting approval of the

Director.

c. Take action to prevent its original intended use or application. Inform relevant

people who will affect because of detected nonconformity.

d. Take action appropriate to the effects or potential effects of the non-conformity

when non-conforming service is detected after delivery or use has started.

When non-conforming service is corrected it shall be subject to re-verification to

demonstrate conformity to the requirements.

RECORDS:

Nonconformance Outputs Record MR – 8.7 – F01- 00



OPERATION

PROCEDURE FOR CONTROL OF NONCONFORMING OUTPUTS

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9.1 Monitoring, measurement, analysis and evaluation

9.1.1 General

a) We monitor and measure results of

quality objectives;

nonconforming outputs;

internal audit results;

students’ grievance and suggestions

It helps for improvement of the quality management system and students’ satisfaction.

a) We have methods for monitoring, measurement, analysis and evaluation needed to

ensure valid results;

b) The monitoring and measuring shall be performed as planned and responsibility is

assigned for it.

c) We do performance analysis and evaluation for performance results of these aspects as

defined in respective method.

We evaluate the performance and the effectiveness of the quality management system.

We retain appropriate documented information as evidence of the results.

QUALITY SYSTEM MANUAL SECTION: QSM – 9


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PERFORMANCE EVALUATION

MONITORING, MEASUREMENT, ANALYSIS and EVALUATION

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Purpose: To understand student’s expectations and to meet those for his satisfaction.

Scope: Applicable for measuring student’s satisfaction in the Institute.

Responsibility: Director and Course coordinators


We monitor students’ perceptions with respect to degree to which their needs and

expectations have been fulfilled. We remain in contact with students. We monitor

information received to analyze whether Institute has met student’s requirements.

We collect data for analysis and use this information to improve the performance of

organization.

The following are some of the factors of Student related information: -

Suggestion boxes are kept to encourage students to give suggestions to improve our

service.

Students’ complaints are considered and solved. Trends of complaints throughout

academic year are one of the indicators for student’s satisfaction.

Director gather information of faculty from various sources minimum once in a year and

come to conclusion based on this information.

Record

Records of suggestion box Director - 9.1.2 - F01 - 00

Appraisal of faculty by Director Director - 9.1.2 - F02 - 00

Faculty Appraisal form Director - 9.1.2 - F03 - 00



PERFORMANCE EVALUATION PROCESS FOR MEASUREMENT OF STUDENT SATISFACTION

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Purpose: To understand student’s expectations and to meet those for his satisfaction.

Scope: Applicable for measuring student’s satisfaction in the Institute.

Responsibility: Director with the help of students and Course coordinators

Process:

Parents’ meets in an academic year were arranged (One in each year).

Call a meeting of course coordinators to plan parents meet in the beginning of every

academic year. Record minutes of the meeting.

Collect personal information data of parents. Course Coordinators collect parent

information related to his/her own course.

Course Coordinators prepare a list of parents who are willing to attend the parents meet

and report it to the Director.

Director finalizes suitable date of parents meet in consultation with course coordinators.

We take care to arrange parents’ meet on Saturday for parent’s convenience.

Director appeals to parents for their valuable presence for the meet. Send invitation cards

of parents meet to parents through post.

We maintain record of attendance of parents.

Director discusses with parents their suggestions. Separate feedback form is filled by

parents.

RECORDS

The minutes of discussion with committee Director - 9.2.1 - F01 - 00

faculty members

The personal data information of parents Director - 9.2.1 - F02 - 00

Attendance record of parents Director - 9.2.1 - F03 - 00

The minutes of meeting for parents meet Director - 9.2.1 - F04 - 00

Parents Feedback form Director - 9.2.1 - F05 - 00




PROCESS FOR PARENTS MEET

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9.1.3 Analysis and evaluation

We analyse and evaluate appropriate data and information arising from monitoring and

measurement.

The following results of analysis are used to evaluate:

a) conformity of services (refer procedure 8.6 and 8.7);

b) the degree of Student satisfaction (refer procedure 9.1.2);

c) the performance and effectiveness of the quality management system (reference procedure

9.2);

d) if planning has been implemented effectively (refer procedure of academic planning 8.5.1);

e) the effectiveness of actions taken to address risks and opportunities (refer procedure 6.1);

f) the performance of external providers (refer procedure 7.4);

g) the need for improvements to the quality management system (refer procedure 9.3).



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ANALYSIS AND EVALUATION

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Purpose: - To establish and maintain a process, which ensures that, internal quality audit are planned and

executed to verify the compliance to and effective implementation of the quality management

system in the Institute.

Scope: -

This process is applicable to quality management system as per International standard ISO

9001-2015 Standard. This encompasses both planned audits as well as need-based audits.

Responsibility: Management Representative

Process

We select internal auditors and training is imparted to them. After successful training,

Faculty are qualified as internal auditors.

Management representative plan internal audits at the frequency of every six months in a

year.

Internal audit is planned by Management Representative by taking into consideration the

importance of the processes relevant, changes affecting the organization and the results of

previous audits.

Management Representative decides audit criteria and the scope of the audit and inform

audit schedule to auditee and auditor minimum three days in advance.

While selecting auditors and conducting audits Management Representative ensures

objectivity and the impartiality of the audit process. He/she ensures that auditor should not

audit his own work.

Checklist for audit of each department relevant to International standard ISO 9001:2015

and documented quality management system is prepared for reference.

Conduct audit and prepare nonconformance report against NC. In case of difference of

opinion with auditee regarding audit observations, auditor shall report MR to resolve the

matter.

Auditor concludes observations with auditee.

Auditor records proposed corrective action to be taken by auditee and proposed period of

taking corrective action.

Distribute report of CAR after closing the meeting as follows:

Original to MR

Copy to auditee

Auditee ensures that necessary correction and corrective actions are taken without undue

delay to eliminate detected non-conformities and their causes. Auditor does follow-up for

implementation of corrective action before proposed closing date.

Auditee informs auditor the implementation of the planned corrective action in time.

Auditor reviews the implementation of planned corrective action and close the NC if

found satisfactory.

MR submits summarized report of internal audit results to the management review

meeting. Discuss major nonconformities and trends observed during audit.

RECORDS

List of internal auditors MR - 9.2 - F01 - 00

Annual audit plan MR - 9.2 - F02 - 00

Audit schedule MR - 9.2 - F03 - 00

Audit checklist MR - 9.2 - F04 - 00

Corrective action request MR - 9.2 - F05 – 00

QUALITY SYSTEM MANUAL SECTION: QSM – 9/QSP - 9.2 - 01


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INTERNAL AUDIT PROCESS

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Purpose: Establish system for review quality management system performance.

Scope: Applicable to review QMS of the Institute.

Responsibility: Director

9.3.1 GENERAL

Management review is conducted to ensure its continuing suitability, adequacy,

effectiveness and alignment with the strategic direction of the organisation.

Director is the chairperson to review the quality management system of the organization at

interval of every six months to ensure its continuing suitability, adequacy and effectiveness.

Course Coordinators and Faculty and non-teaching staff participate in the meeting.

The Management Review includes assessing opportunities for improvement and the need

for changes to the quality management system, including the quality policy and quality

objectives.

MR is responsible for coordinating review meeting and recording minutes of meeting.

9.3.2 REVIEW INPUT

Agenda of the meeting is as follows:

Agenda – Responsible Person

a) status of actions from previous management reviews – MR

b) changes in external and internal issues that are relevant to the quality management system

c) information on the performance and effectiveness of the quality management system,

including trends in:

1) Student satisfaction and feedback from relevant interested parties - Director;

2) Performance of quality objectives – Individual Course Coordinator;

3) process performance and conformity of services – Individual Course Coordinator;

4) nonconformities and corrective actions - Individual Course Coordinator

5) monitoring and measurement results - Individual Course Coordinator

6) audit results - MR

7) the performance of external providers – Office Superintendent

d) the adequacy of resources;

e) the effectiveness of actions taken to address risks and opportunities (see 6.1);

f) opportunities for improvement.

9.3.3 Management review outputs

The outputs of the management review shall include decisions and actions related to:

a) opportunities for improvement;

b) any need for changes to the quality management system;

c) resource needs.

RECORDS

Management Review Meeting Schedule and agenda MR – 9.3 - F01- 00

Minutes of Management review meeting MR – 9.3 - F02- 00



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MANAGEMENT REVIEW PROCESS

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10.1 General

We determine and select opportunities for improvement and implement any necessary actions to

meet Student requirements and enhance Student satisfaction.

We improve the performance and effectiveness of the quality management system as described

below.

a) We do SWOC analysis to know our strength, weakness, opportunities and Challenges. We

determine how to consolidate our strength, analyse weakness to do correction and corrective

action, grab opportunities and face Challenges.

We endeavor to improve services to meet requirements as well as to address future needs and

expectations.

b) Whenever we observe nonconformity, we do corrections, we also do root cause analysis to

take corrective action so as to eliminate root cause in order to prevent recurrence of the same

nonconformity.

c) We consider internal and external issues, issues of relevant interested parties, risks and

opportunities to prevent or reduce undesired effects;

10.2 Nonconformity and corrective action

10.2.1 When nonconformity occurs, including any arising from complaints,

a) We take action to control and correct it as well as deal with the consequences.

b) We evaluate the need for action to eliminate the cause(s) of the nonconformity, in order that it

does not recur or occur elsewhere, by:

1) reviewing and analyzing the nonconformity;

2) determining the causes of the nonconformity;

3) determining if similar nonconformities exist, or could potentially occur.

c) Implement any action needed;

d) Review the effectiveness of any corrective action taken.

e) Update risks and opportunities determined during planning, if necessary.

f) Make changes to the quality management system, if necessary.

We take corrective actions appropriate to the effects of the nonconformities encountered.

10.2.2 We retain documented information as evidence of the nature of the nonconformities and any

subsequent actions taken and the results of any corrective action.

RECORDS Student complaint MR- 10.2 – F01- 00


(ISO CLAUSE No. 10.1 & 10.2) REV. No. : 00 Date 15/12/2017

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IMPROVEMENT

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10.3 Continual improvement

The results of following aspects are considered for analysis and evaluation of,

Quality objectives

Nonconformance of processes

Student’s complaints

Quality audit results

Compliance of statutory and regulatory requirements

Actions to address risks and opportunities and

External and internal issues.



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IMPROVEMENT

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