KCB BANK KENYA LTD REQUEST FOR PROPOSAL SUPPLY ...€¦ · Bidders, willing to be considered for Supply, Implementation and Support of a Debt Collection Solution are expected to furnish

Supply, Implementation and Support of a Debt Collection Solution

KCB BANK KENYA LTD

REQUEST FOR PROPOSAL

SUPPLY, IMPLEMENTATION AND SUPPORT OF A DEBT COLLECTION SOLUTION

KCB IT/ MAY 2020/ SUPPLY, IMPLEMENTATION AND SUPPORT OF A DEBT COLLECTION SOLUTION

RELEASE DATE: 19th May 2020

LAST DATE FOR RECEIPT OF BIDS: 5th June 2020


ISSUE OF RFP DOCUMENT TO PROSPECTIVE BIDDERS

SUPPLY, IMPLEMENTATION AND SUPPORT OF A DEBT COLLECTION SOLUTION

This form serves as an acknowledgement of receipt of the tender and participation. This page is to be completed immediately on downloading/receiving the document and a scan copy e-mailed to [email protected]. Firms that do not register their interest immediately in this manner may not be sent the RFP addenda should any arise.

Item Supplier Details

Name of Person

Organization Name

Postal Address

Tel No

Fax No

Email Address (this e-mail address should be clearly written as communication with bidders shall be through e-mail)

Signature:

Date

Company Stamp

mailto:[email protected]


Table of Contents DEFINITIONS ............................................................................................................................. 4 1. SECTION 1 – REQUEST FOR PROPOSALS ..................................................................... 5 1.1. Introduction .................................................................................................................... 5 2 SCOPE OF WORK ........................................................................................................... 12

2.1 SOLUTION REQUIREMENTS ..................................................................................... 12 2.6 ELIGIBILITY CRITERIA/PREQUALIFICATION ............................................................ 18 2.7 OVERALL RESPONSIBILITY ...................................................................................... 18 2.8 PRICING ..................................................................................................................... 19 2.9 DELIVERY ................................................................................................................... 20 2.10 DELAYED DELIVERY AND INSTALLATION CAUSED BY THE SUPPLIER ............ 20 2.11 PAYMENT TERMS .................................................................................................. 20 2.12 STAFFING................................................................................................................ 20 2.13 RESPONSIBILITY AS AN INDEPENDENT CONTRACTOR .................................... 21 2.14 BUYERS RIGHTS .................................................................................................... 21

SECTION 3 - GENERAL CONDITIONS OF CONTRACT ........................................................ 22 3.1 Introduction ................................................................................................................... 22 3.2 Award of Contract ......................................................................................................... 22 3.3 Application of General Conditions of Contract ........................................................... 22 3.4 Bid Validity Period ........................................................................................................ 22 3.5 Performance Security ................................................................................................... 22 3.6 Delays in the Bidder’s Performance ............................................................................ 23 3.7 Liquidated damages for delay ...................................................................................... 23 3.8 Governing Language .................................................................................................... 23 3.9 Applicable Law .............................................................................................................. 23 3.10 Bidder’s Obligations .................................................................................................. 23 3.11 The Bank’s Obligations ............................................................................................. 24 3.12 Confidentiality ............................................................................................................ 24 3.13 Force Majeure ............................................................................................................ 24 SECTION 4 – ANNEXURES .................................................................................................... 25 ANNEX 1 – REFERENCES ...................................................................................................... 25 ANNEX 2 – SUPPLIER QUESTIONNAIRE .............................................................................. 26 ANNEX 3 – CERTIFICATE OF COMPLIANCE ........................................................................ 34


DEFINITIONS

For purposes of this document, the following definitions shall apply:

The Bank KCB Bank Kenya Ltd

Bid The Quotation or Response to this RFP submitted by prospective Suppliers for fulfilment of the Contract.

Supplier The Company awarded the task of supplying all the items described in this document installing and commissioning them.

Contract Supply, installation and commissioning and support of the solutions described in this document, which will contribute towards meeting the objective of the RFP

Warranty Period from the time installation and testing is completed, during which the Contractor undertakes to replace/rectify equipment and/or installation failures at no cost to the Bank


1. SECTION 1 – REQUEST FOR PROPOSALS

1.1. Introduction KCB Bank Kenya LTD Limited is incorporated in Kenya and is a leading commercial banking group in the East African region, renowned for its diversity and growth. It has other subsidiaries; KCB (Tanzania) limited, a banking subsidiary operating in Tanzania, KCB (Uganda) limited, a banking subsidiary operating in Uganda, KCB (South Sudan) limited, a banking subsidiary operating in South Sudan, KCB (Rwanda) limited, a banking subsidiary operating in Rwanda and KCB Burundi Limited, a banking subsidiary operating in Burundi. This document constitutes the formal Request for Proposal for Supply, Implementation and Support of a Debt Collection Solution The RFP document is being sent out on an open tender basis. All bidders should have past experience of carrying out similar implementations. Please read through this document carefully and provide requested information together with all supporting documents.


IMPORTANT NOTES TO PARTNERS

I) The purpose of this document is to assist KCB Bank Kenya LTD in the identification and evaluation of potential solutions that may subsequently be considered for Supply, Implementation and Support of a Debt Collection Solution

II) Prospective partners must have experience of offering similar solutions and services to comparable large Corporations/Institutions/Financial Institutions of similar size and complexity and must demonstrate the willingness and commitment to meet the criteria as per the guide and information requested below.

III) In order to simplify this process, the interested partner needs to provide certified

copies of all supporting documents requested under the RFP.

IV) Items that are not applicable should be marked as N/A

V) The interested partner may also be asked to clarify their response or provide more details. In this event every question must be answered. If the request for further clarification does not apply, it should be indicated as N/A; if answer is not known please indicate N/K.

VI) Failure to provide requisite information and/or to provide written answers to any further questions or requests for additional information or requests for clarification will result in the supplier's elimination from further consideration.

VII) Please note that by responding to this RFP you accept that all answers provided in this questionnaire are legally binding on the supplier and should the need arise, may be used as evidence in any court of law, which has jurisdiction. Further, KCB Bank Kenya LTD reserves the right without further recourse to verify at its own cost the accuracy of any answers provided herein.

VIII) All expenses and costs incurred by a respondent in connection with this RFP, for preparation and lodging for submission (without limitation) shall be the sole responsibility of the respondent.

IX) Nothing in the REQUEST FOR PROPOSAL shall be construed to give rise to contractual obligations with the Bank.

X) Without limiting its right at law or otherwise KCB Bank Kenya LTD, may at its absolute discretion, suspend or defer this REQUEST FOR PROPOSAL process.

XI) Where necessary in response to information requested, please provide additional information.


1.3 Format of RFP Response and Other Information for Bidders 1.3.1 The overall summary information regarding the tender is given in section 2 -

Scope of Work. The bidder shall include in their offer and any additional services or items considered necessary for the successful completion of the project.

1.3.2 Proposals from bidders should be submitted in two distinct parts in PDF format,

namely “Technical Proposal” and “Financial Proposal” to the email address [email protected]

The email should be referenced “KCB IT/ MAY 2020/ SUPPLY, IMPLEMENTATION AND SUPPORT OF A DEBT COLLECTION SOLUTION’’

Do not open before Friday, 5th June 2020 at 3.00 (GMT + 3) Nairobi Kenya

The two separate PDF submissions should be marked “Technical Proposal”, and “Financial Proposal”, respectively, and should bear the name of the Bidder. Further, the financial proposal should be password protected. The password shall be provided upon an official request from the bank. 1.3.3 The Technical Proposal should contain the following:

Bidders, willing to be considered for Supply, Implementation and Support of a Debt Collection Solution are expected to furnish the Bank with among others the following vital information, which will be treated in strict confidence by the Bank.

Provide a company profile as per supplier questionnaire in Annex 2. This RFP document duly signed Approval licenses, by the various bodies for compliance, MUST be included

where applicable. Audited financial statements of the company submitting the RFP bid, for the

last three years Demonstrate capability and capacity to provide service as per KCB

requirements in section 2.1. Bids that do not have this information may be disqualified from further evaluation 1.3.4 The Financial proposal (MUST BE IN A SEPARATE SEALED ENVELOPE )

CLEARLY MARKED “ Financial Proposal”) shall clearly indicate the total cost of carrying out the solution as follows:-

a. The Supplier shall provide a firm, fixed price for the Original Contract Period. All costs associated with the required system shall be included in the prices. Kindly note that the cost should include supply, installation and commissioning of the system inclusive of all freight charges and applicable duties and taxes (VAT and withholding Tax).

Provide an itemized list of all items included and summarize your costs as shown in the



table below:-

No. DESCRIPTION Qty

Unit Cost in Kes

Total cost in Kes

A) ONE TIME COSTS

1 Hardware/Product Cost( provide itemized cost breakdown)

2 Software/ Licensing Costs ( provide itemized cost breakdown)

3

Implementation Cost ,installation and customization costs ( provide itemized cost breakdown)

4 Training ( provide itemized cost breakdown) ( Administrator and User)

5 Logistics costs( provide itemized cost breakdown)

6 Other Cost if any (explain in Details

A Total one-time cost exclusive of Taxes

B Support costs (Hardware & software if applicable - Effective year 2 –

Grand total Amount in Kes (A+B) above

Applicable taxes ( VAT , Withholding tax etc)

Grand Total Cost in Kes inclusive of applicable Taxes

1.3.5. Soft Copies for each proposal are to be provided in the standard Microsoft Office

suite of Programs or Adobe Reader and delivered together with hard copy of the tender. NOTE that only the information on the Hard copy Bound bid document shall be considered as the MAIN source document.

1.3.6. Bidders are requested to hold their proposals valid for ninety (90) days from the

closing date for the submission. The Bank will make its best efforts to arrive at a decision within this period.

1.3.7. Assuming that the Contract will be satisfactorily concluded, the bidders shall be

expected to commence the assignment after the final agreement is reached. 1.3.8. The contracting arrangements shall define clearly the responsibilities and the

services to be provided by each firm in the case of a joint venture. 1.3.9. The bid documents shall be addressed to the following address and dropped at

the tender box on 5th Floor, Kencom House, Wing B on or before the closing date.


HEAD OF PROCUREMENT KCB BANK KENYA LTD 5TH FLOOR KENCOM HOUSE P.O. BOX 48400, 00100 NAIROBI, KENYA Please note that tenders received by facsimile or electronic mail will be rejected. 1.3.10. The Bank reserves the right to accept or to reject any bid, and to annul the

bidding process and reject all bids at any time prior to the award of the contract, without thereby incurring any liability to any Bidder or any obligation to inform the Bidder of the grounds for its action.

The vendor’s terms and conditions will not form part of any contract with KCB in relation to this tender.

Canvassing is prohibited and will lead to automatic disqualification.

1.3.11. Cost of bidding The Bidder shall bear all costs associated with the preparation and submission of its bid, and the Bank will in no case be responsible or liable for those costs, regardless of the conduct or outcome of the bidding process. 1.3.12. Clarification of Bidding Document

i. All correspondence related to the contract shall be made in English.

ii. Should there be any doubt or uncertainty, the Bidder shall seek clarification in

writing addressed to the Head of Procurement through e-mail to:

[email protected]

iii. Any clarification sought by the bidder in respect of the RFP shall be addressed at

least Five (5) working days before the deadline for submission of bids, in writing

to the Head of Procurement through the same mail.

iv. It is the responsibility of the Bidder to obtain any further information required to

complete this RFP.

v. Any clarification requests and their associated response will be circulated to all

Bidders.

vi. The last date for receipt of requests for clarifications from bidders is 29th

May 2020.

vii. The RFI Clarification Template is as follows: -

Company Name:

Contact Person: (primary Supplier contact)

E-mail:



Phone:

Fax:

Document Number/Supplier

# Date Section/ Paragraph(2) Question

1

2

(1) Question (s) mailing Date. (2) From the KCB Document.

NB: Send to us your queries in Microsoft word format i.e. using the table above. The queries and replies thereto shall then be circulated to all other prospective bidders (without divulging the name of the bidder raising the queries) in the form of an addendum, which shall be acknowledged in writing by the prospective bidders. Enquiries for clarifications should be sent by e-mail to: [email protected] 1.3.13. Amendment of Bidding Document At any time prior to the deadline for submission of bids, the Bank, for any reason, whether at its own initiative or in response to a clarification requested by a prospective Bidder, may modify the bidding documents by amendment. All prospective Bidders that have received the bidding documents will be notified of the amendment in writing, and it will be binding on them. It is therefore important that bidders give the correct details in the format given on page 1 at the time of collecting/receiving the RFP document. To allow prospective Bidders reasonable time to take any amendments into account in preparing their bids, the Bank may at its sole discretion extend the deadline for the submission of bids based on the nature of the amendments. 1.3.14. Deadline for Submission of Bids Bids should be addressed to the Head of Procurement and sent for receipt on or before Wednesday, 5th June 2020. Any bid received by the Bank after this deadline will be rejected. Those submitting tenders or their representatives may attend the tender opening of date and time of submission. 1.3.15. Responsiveness of Proposals The responsiveness of the proposals to the requirements of this RFP will be determined. A responsive proposal is deemed to contain all documents or information



specifically called for in this RFP document. A bid determined not responsive will be rejected by the Bank and may not subsequently be made responsive by the Bidder by correction of the non-conforming item(s). 1.3.16. Bid Evaluation and Comparison of Bids Technical proposals will be evaluated and will form the basis for bids comparison. All tender responses will be evaluated in three phases: -

a. Preliminary evaluation that will determine administrative compliance. b. Detailed technical evaluation to determine technical compliance and support

responsiveness of the vendor c. Financial evaluation to consider pricing competitiveness and the financial

capability of the vendors

Once the bids are opened, bid evaluation will commence. In the event that the bank may need to visit client site, vendors will be notified in writing. The bank may also make surprise unannounced visits to the vendor’s offices to verify any information contained in the bid document. All visits are at the discretion of the bank. Vendors may also be called upon to make brief and short presentations and /or demos on their technical solutions before a panel constituted by the bank.


2 SCOPE OF WORK

The proposed solution should have the capabilities highlighted in 2.1 below. The technical proposal will be evaluated based on the below requirement.

2.1 SOLUTION REQUIREMENTS

No. Requirement Description

Architecture

Architecture

Proposed Solution Architecture including a diagram showing the different parts/tiers of the application and the connections between them.

operation of the solution in high-availability mode (24x7) on all levels.

The Bank promotes a single, central installation with multi-company and multi-country capabilities. Describe any restrictions your solution has against this model.

1 Describe the technologies used to develop your solution/system (e.g. Java, .NET, Perl, etc.).

Description of Intraday and End-of-Day processes run in your solution. Please provide mean times for completing EoD or similar processes, in a typical installation similar to KCB (provided that the Bank has given indicative figures to assist in the estimation).

Application Requirements and Characteristics

Application Requirements and Characteristics

Servers and Clients Recommended Hardware requirements for Servers

Compatible Server Operating Systems

Recommended Server Operating System (pref. Windows Server). If your solution works with Windows Server, please list all the releases that your product is compatible with.

Compatible Web Servers (if the Application is Web-based)

Recommended Web Server for Web-based Applications (pref. Microsoft IIS). If your solution works with Microsoft IIS, please list all the releases that your product is compatible with.

Compatible Database Servers

2 Recommended Database Server (pref. Microsoft SQL Server or Oracle). If your solution works with Microsoft SQL Server or Oracle, please list all the releases of these that your product is compatible with.

Storage performance requirements (I/O per second)

Estimated Storage Sizes

Recommended Hardware requirements for Clients

Compatible Client Operating Systems

Recommended Client Operating System - support for Windows 2000 Professional is desirable.

If the client is Web-based, it must be compatible with Microsoft IE 6 and IE 8.

• Minimum Settings/plug-ins for browsers that your solution requires to operate (e.g. is Java Runtime, Flash, ActiveX required?). • For all required plug-ins (or equivalent), also state the Version.

Solution Servers can be setup in a Virtual environment. Please state the compatible hypervisor technologies (e.g. XenServer, VMWare etc.).

With which versions of XenApp Server is the solution compatible (x64/x86)?


Functional Requirements and Characteristics

Functional Requirements and Characteristics

System Overview 3 System covers all Collection stages, products, and segments (e.g. early

and late Collections, recovery, legal, PI, Micro, etc.)

System supports an account based and customer oriented set up. Explain how this setup can be handled

System supports data in local language (systems should support usage of special characters) Provide restrictions if there are any.

System supports data entry (field literals) in local languages. Provide examples.

System allows the user to manage the information displayed on the screen panels. Which information is configurable and how can it be configured by the user?

System provides a single "all-inclusive" design of the collector screen in order to minimize navigation to others sections

system provide the ability of an online interface with core systems?

System supports a real time account processing. What real-time capabilities for the exchange of data with other internal and external systems are available?

Strategy/Workflow logic is held entirely in the Collections system? Provide an example.

Describe the user roles and access Levels. How is the hierarchy structure organized in the system?

Application restricts the assignment of multiple application roles to a single user

System provides the capability to access the application via a Web Based front end. Describe high level requirements and restrictions

System provides the capability to access the application via a tablet or smartphone

Web based front end supports all use cases

Web based front end support dialer integration on any type of workstation without additional software

Describe the workflow process functionality. How does the system handle approval processes in the late/legal stage?

System provides notifications/alerts. (e.g. for pending activities older than 6 months since last update, pending approval for today, if the volumes for that day are higher than …, the working queue is not covered, etc.)?

System provides audit reports (who does/see/visit what, when…etc.)? Are logs protected from tampering (even from users with Administration privileges), in order to ensure their data integrity?

Describe the ability to log the display of sensitive data to a user and the details contained in the log.

Knowledge transfer (e.g. organizing trainings, documentation, regular updates to documentations etc. )

System provides or supports integration with a recording system for the In-House Collection Department

Core Functionality Available Handling of multi-Currency (no conversion required). Provide details on

system functionality.

System records the actions entered by the user and follow the results in a structured manner? Provide examples.

System provides adequate validation checks during data entry and user restrictions (e.g. promise-to-pay and their validation) in order to minimize human error


Describe how the system handles dummy case in the system when the need to create some arises

System supports automated account/portfolio segmentation based on input data, flags and triggers. Describe the process.

System supports in-house addition of new data items without the vendor intervention? Define when the vendor engagement is required.

System supports the creation of additional lists from existing data? Which controls are available in the system to visualize additional data (e.g. drop-down lists, etc.)?

Promise-to-pay created and handled by the system. Describe

System supports the creation of multiple PTP (repayment plans) Does the system support configurable validation of repayment plan parameters (are any templates available)?

PTP/Repayment plan history is visible for collectors

Describe the process with which the PTP/Repayment plans are being assessed and deemed Kept/Broken? Which rules can be applied?

handling Customer Settlements

System provides a particular workflow for collaterals. Describe the process.

System handles security/collateral details. Describe which details can be stored.

System provides a particular workflow for real estate property investigations. Describe the process.

Parallel workflow/strategy processes support. Provide examples.

System supports applying filters on screen information (e.g. showing just manual actions for account)

System supports setting up the default values of the filters

System supports field visits (e.g. interfaces for mobile devices, integration with third-party services like google maps, etc.)

System provides a Web Lawyer portal via which external agencies can manage and update portfolio assigned to them

System provides a diary/history per account/product

System provides a diary/history per name/customer

Handling of customer relationships/linked customers (e.g. co-debtor, guarantor, collateral owner, etc.). Describe the relationship possibilities. Describe how new linked customers can be added

Describe how the system handles third parties details (e.g. Solicitors, Courts)

Describe how the system handles external agency management (e.g. accounts allocation)

Describe how the system hold transaction details (payments, fees, etc.)

Describe how the system support personal assignments on team level and further on collector level (assigned automatically).

The system supports shared work groups/teams

System supports the call back time usage. Describe what happens when the call back date and time occurs.

System support for account referral to another user/supervisor

System support for storing multiple addresses

Describe how the system handle old addresses

Describe how the system handles multiple phone numbers

System provides telephone number history

Are the address/telephone number properties available and manageable (e.g. setting up different statuses, types, etc.)? Describe the details.

Automated daily data processes handling


Internal data calculations available (e.g. payment in that last 6 months) Describe how the system supports

Does the system provide logs detailing the history of both 'system/automated' and 'user' actions?

Does the system support fees/costs added to events (ABC), e.g. letters, sms's, emails, etc. Give an example of how this can be setup.

Does the system support legal fees? Give an example of how this can be setup.

Does the system support payments to collection agencies calculations and invoicing?

In case of inbound call customer information to show up on the screen? Provide examples?

Does the system support the addition of free text information? Describe how in detail.

Does the system support the inclusion/display of non-delinquent/clean accounts (e.g. current accounts) per customer? Provide examples of the screens.

System availability during data processing (e.g. during the EOD batch)?

Communication

Does the system support letters generation? Which details can be shown in the letters?

Does the system support templates for the categories of letters? Can those templates be managed/ configured without the vendor's interference?

Does the system support mass emails generation? Which details can be shown in the e-mails?

Does the system support mass SMS’s generation? Which details can be shown in the SMS?

Does the system support ad-hoc letters/SMS/E-mails? (User can request a letter independent of batch). Describe the process?

Generating letters/SMS/E-mails online? Describe the process?

Collections / Recovery Strategy

Describe the process of creating and maintaining a strategy. Can a user with administrators' rights create and maintain strategies utilizing all fields in the DB and calculated fields?

How does the system define leading product? Describe the process.

Does the system provide a visual tool for strategy maintenance? Provide examples.

Does the system support an automated process for strategy transfer between environments? Describe the process.

Collections strategies print-out functionality from the visual tool? If yes in which formats?

How does the application handle dialer queues? Can accounts or customers be assigned to a queue via a strategy? Does the system support manual creation of queues? How does the application ensure that the same case won’t be assigned to two different queues simultaneously?

Does the system support built-in auditing and version control of defined models of business rules and strategies?

Does the system support calling of rule models from other rule models, thus implementing 'nesting', so the details of the nested model may be hidden from the user defining the 'calling' model?

Does the system support segregated roles for the definition, verification and execution of business models for rules and strategies, to implement 4-eyes principle?

Does the system support verification of syntactical correctness of rules and strategies?

Does the system support simulated execution of rules and strategies by


business users?

Does the system support 'unit' execution of rules (i.e. to be evaluated for a single case, customer, account etc.) as well as batch execution?

Legal Activity Management

Does the system support a structured Legal Activity model, including multiple phases, business parties involved, legal cost elements, comments, attachments, collaterals/assets, and linked activities?

Does the system support assignment and monitoring of legal processes on a 'real-world' business level, including customer-centric, contract-centric, group-of-companies centric approaches?

Does the system allow the customization of supported legal processes along with the creation of new ones based on the existing ones?

Does the system support automatic generation of legal expenses based on rules that may include various aspects of each case, including but not limiting to the following parameters: type of action, place where the action is taken, legal institution, stage of the process, age, delinquency amount, value of related assets ?

Does the system support direct data entry of legal activity data from 3rd party (e.g. lawyers) through secure web client?

Does the system support structured Business-to-Business communication and information exchange for Legal Processes, so that the above described model might be fully mapped and communicated bidirectionally?

Integration

System integration with Auto Dialler? (e.g. sharing status, online kill list, etc.)

Off-the-shelf integration with telephony (CTI)

CTI Support for all available dialling modes such as "predictive", "progressive", "open preview"/"click and dial

CTI support for recording of voice communications of agents with customers, with the recordings readily searchable and available from the operational data

Support for automated dialling based on predefined call strategies in various modes

Support for dialler integration without requiring any client-side installations or otherwise binary code present at the client (dll, ocx, 3rd party tollbars etc.)

System support for the customization of supported document (as well as e-mail, and SMS) templates by the business users (for batch or single case generation)

System support for document generation based on templates without the requirement for desktop office licensing at the end-users

Automated process for sending/receiving Letters/e-mails/SMS's? Describe the process.

System Supports Pre Collections (E.W.S. - Early Warning System)? Provide examples.

System supports the integration of SMS feedback files from SMS delivery reports

Integration with IVR (e.g. promise taken)

Insertion of data from Web portal (e.g. PTP made by customer)

System supports integration with Loan Origination system to support restructuring phase

System provides a Document Management functionality or does it support integration with external Document Management Systems

System provides a user interface (Extract Transform Load tool, ETL) to the administrators so that modifications of interface files specs as well as of the loading steps may be performed


Extract Transform Load tool for outbound interfaces

Migration

Automated data migration process

Automated collections strategies migration process

Migration documentation (System/Data) available

Interfaces with Other Systems

Interfaces with Other Systems

Systems

Does the solution offer multiple data transfer formats (e.g. XML, ASCII file, etc.). Please list the relevant formats.

4 If stated in the Functional Requirements (previous section), the system must be able to interface with off-the-shelf or custom systems in on-line or near on-line mode.

The solution can interface with Microsoft Exchange Server to send alerts via E-mail? If yes, the solution must do so using a named and authenticated account (account name to be variable so as to be set by the Bank).

Solution is SOA-ready

Reports

Reports

Does that solution have available (built-in) Reporting functionality? If yes please describe the mechanism (e.g. proprietary, Crystal Reports, Microsoft SQL Reporting Services).

5 Does the solution use third party products to cover Reporting functionality? If yes please describe the relevant product(s) - Business Objects is preferred.

Custom Report creation ability (available to Users/Administrators)

Can the solution export reports in multiple formats (e.g. Excel, PDF, etc). If yes please list the relevant formats.

Please list the standard (out-of-the-box) Reports of your solution.

Archiving

Archiving

Describe the methodology/mechanism used by your solution to archive historical data.

6 Which parameters are available to the Administrators so as to establish the Archiving process (e.g. data age, data range, etc.). Please describe in detail.

Is the solution archiving mechanism compatible with EMC Centera APIs?

Describe the Hardware requirements for your archiving mechanism.

Implementation

Implementation

Implementation process

Describe your standard implementation methodology/approach

Specify parties/stakeholders involved (Vendor, Bank, other)

Specify level of responsibility of each Party/Stakeholder

7 Resources & Schedule

Implementation Phases

Expertise and Experience of Vendor Resources

Estimated number of Bank Human Resources

Test

Adopted Tests (i.e. Integration, Stress, Security)

Adopted Test methodology

Tools for test scenarios maintenance

Tools for test scenarios repetitions (regression tests)

Roll Out

State in detail the support to be provided by the Vendor during roll-out to Production


Additional products required to roll-out to production? Please state the products, any hardware requirements as well as any costs associated with their use (if this cost is to be covered by the Bank).

Support

Support

What is the availability of Certified/experienced personnel?

Software Configuration and Version Control

Problem and error reporting procedures (24x7, global/local support, website support etc.)

Fixes/Patches & New Releases

8 What is the standard Release schedule (e.g. bi-annual, annual)?

When is the next Release scheduled for?

What new features/improvements are included in the next scheduled release?

Describe the Update/Upgrade procedure both for fixes/patches and Releases.

Describe the technical resources and human expertise required for Updates/Upgrades.

Describe the Training that will be delivered for the different resources (Users, Administrators, etc.)

2.2 ELIGIBILITY CRITERIA/PREQUALIFICATION

The bidder must possess the requisite experience, preferably implementation of

the proposed solution in the financial sector, strength and capabilities for

providing the solution necessary to meet the requirements, as described in the

RFP document.

The bidder must also possess the technical know-how and the financial capability

that would be required to successfully deliver the required solution. Eligibility

criteria are mandatory and any deviation from the same will attract

disqualification.

2.3 OVERALL RESPONSIBILITY

o The Bidder is obliged to work closely with the Bank's staff, act within its own

authority, and abide by directives issued by the Bank that are consistent with the terms of the Contract.

o The Bidder will abide by the job safety measures and will indemnify the Bank from all

demands or responsibilities arising from accidents or loss of life, the cause of which is the Bidder's negligence. The Bidder will pay all indemnities arising from such incidents and will not hold the Bank responsible or obligated.

o The Bidder is responsible for managing the activities of its personnel, or

subcontracted personnel, and will hold itself responsible for any misdemeanors. o The Bidder shall appoint an experienced counterpart resource to handle this

requirement for the duration of the Contract. The Bank may also demand a replacement of the manager if it is not satisfied with the manager’s work or for any other reason.


o The Bidder shall take the lead role and be jointly responsible with the Bank for

producing a finalized project plan and schedule, including identification of all major milestones and specific resources that the Bank is required to provide.

o The Bidder will not disclose the Bank's information it has access to, during the

course of the Consultancy, to any other third parties without the prior written authorization of the Bank. This clause shall survive the expiry or earlier termination of the contract

2.4 PRICING

The bidder shall, in their offer (Financial Proposal), detail the proposed costs. A detailed Bills of Quantities must be enclosed outlining the unit costs of hardware, software as well as service components of the financial response. No price escalation under this contract shall be allowed. The Bank shall not compensate for any costs incurred in the preparation and submission of this Request for Proposal. Bids should be

2.4.1. Taxes and Incidental Costs

The prices and rates in the financial offer will be deemed to be inclusive of all

taxes (Vat, withholding tax and any applicable duties) and any other

incidental costs.

2.4.2. Responsiveness of Proposals

The responsiveness of the proposals to the requirements of this Request for

Proposal will be determined. A responsive proposal is deemed to contain all

documents or information specifically called for in the Request for Proposal

document. A bid determined not responsive will be rejected by the Bank and may

not subsequently be made responsive by the Bidder by correction of the non-

conforming item(s).

2.4.3. Currency for Pricing of Tender

All bids in response to this RFP should be expressed in USD or Kenya Shillings.

Expressions in other currencies shall not be permitted.

2.4.4. Correction of Errors.


Bids determined to be substantially responsive will be checked by the Bank for

any arithmetical errors. Errors will be corrected by the Bank as below:

Where there is a discrepancy between the amounts in figures and in words,

the amount in words will govern, and

Where there is a discrepancy between the unit rate and the line total resulting

from multiplying the unit rate by the quantity, the unit rate as quoted will

govern.

The price amount stated in the Bid will be adjusted by the Bank in accordance with the

above procedure for the correction of errors.

2.5 DELIVERY

Delivery and performance of the Services shall be made by the successful Bidder in accordance with the time schedule as per Proposal and subsequent Agreement.

2.6 DELAYED DELIVERY AND INSTALLATION CAUSED BY THE SUPPLIER

If at any time during the performance of the Contract, the Bidder should encounter conditions impeding timely delivery and performance of the Services, the Bidder shall promptly notify the Bank in writing of the fact of the delay, its’ likely duration and its’ cause(s). As soon as practicable after receipt of the Bidder's notice, the Bank shall evaluate the situation and may at its discretion extend the Bidder's time for performance, with or without liquidated damages, in which case the extension shall be ratified by the parties by amendment of the Contract.

2.7 PAYMENT TERMS

The bank will NOT make any payments in advance. The Bank will issue an LPO for all the services ordered where applicable. The LPO will be paid within 45 days after delivery of service is complete and receipt of an invoice.

NB: KCB SHALL ONLY MAKE PAYMENTS THROUGH A KCB ACCOUNT AND THUS ALL BIDDERS ARE ENCOURAGED TO OPEN AN ACCOUNT

2.8 STAFFING

The Supplier will provide the relevant staff and tools to carry out all the required work under this tender.


A project/account manager is also required to coordinate and account for all the Supplier’s activities throughout the contract period.

2.9 RESPONSIBILITY AS AN INDEPENDENT CONTRACTOR

The Supplier agrees to take overall responsibility for any services rendered; regardless of whether a third party engaged by the Supplier or the Supplier himself carries them out.

2.10 BUYERS RIGHTS

KCB Bank Kenya Ltd (KCB) reserves the right to reject any or all RFP without giving any reasons and KCB has no obligation to accept any offer made. KCB also reserves the right to keep its selection and selection criteria confidential. KCB reserves the right to award the tender in part or in whole to either a single vendor or split the award to multiple vendors in the final award. Bids not strictly adhering to RFP conditions may not be considered by KCB whose decision on the matter shall be final.


SECTION 3 - GENERAL CONDITIONS OF CONTRACT

3.1 Introduction

Specific terms of contract shall be discussed with the bidder whose proposal will be accepted by the Bank. The resulting contract shall include but not be limited to the general terms of contract as stated below from 3.2 to 3.14.

3.2 Award of Contract

Following the opening and evaluation of proposals, the Bank will award the Contract to the successful bidder whose bid has been determined to be substantially responsive and has been determined as the best evaluated bid. The Bank will communicate to the selected bidder its intention to finalize the draft conditions of engagement submitted earlier with his proposals. After agreement has been reached, the successful Bidder shall be invited for signing of the Contract Agreement to be prepared by the Bank in consultation with the Bidder.

3.3 Application of General Conditions of Contract

These General Conditions (sections 3.2 to 3.14) shall apply to the extent that they are not superseded by provisions in other parts of the Contract that shall be signed.

3.4 Bid Validity Period

Bidders are requested to hold their proposals valid for ninety (90) days from the closing date for the submission.

3.5 Performance Security

3.5.1 The Bank may at its discretion require the successful bidder to furnish it

with Performance Security in the amount specified in the accepted Bid.

3.5.2 The Performance Security shall be in the form of a bank guarantee issued by a commercial bank operating in Kenya and shall be in a format prescribed by the Bank. The performance guarantee shall be submitted within 10 days of notification of award.

3.5.3 The proceeds of the Performance Security shall be payable to the KCB

Bank Kenya Ltd as compensation for any loss resulting from the Bidder’s failure to complete its obligations under the Contract.

The Performance Security will be discharged by the Company not later than two months following the date of completion of the Bidder’s performance obligations, and the Bank’s acceptance of the final report as specified in the contract.


3.6 Delays in the Bidder’s Performance

3.6.1 Delivery and performance shall be made by the successful Bidder in

accordance with the time schedule as per Agreement.

3.6.2 If at any time during the performance of the Contract, the Bidder should encounter conditions impeding timely delivery and performance of the Services, the Bidder shall promptly notifies the Bank in writing of the fact of the delay, its likely duration and its cause(s). As soon as practicable after receipt of the Bidder's notice, the Bank shall evaluate the situation and may at its discretion extend the Bidder's time for performance, with or without liquidated damages, in which case the extension shall be ratified by the parties by amendment of the Contract.

3.6.3 Except in the case of “force majeure” as provided in Clause 3.13, a delay by

the Bidder in the performance of its delivery obligations shall render the Bidder liable to the imposition of liquidated damages pursuant to Clause 3.7.

3.7 Liquidated damages for delay

The contract resulting out of this RFP shall incorporate suitable provisions for the payment of liquidated damages by the bidders in case of delays in performance of contract.

3.8 Governing Language The Contract shall be written in the English Language. All correspondence and other documents pertaining to the Contract which are exchanged by the parties shall also be in English.

3.9 Applicable Law This agreement arising out of this RFP shall be governed by and construed in accordance with the laws of Kenya and the parties submit to the exclusive jurisdiction of the Kenyan Courts.

3.10 Bidder’s Obligations

3.10.1 The Bidder is obliged to work closely with the Bank's staff, act within its own

authority, and abide by directives issued by the Bank that are consistent with the terms of the Contract.

3.10.2 The Bidder will abide by the job safety measures and will indemnify the Bank

from all demands or responsibilities arising from accidents or loss of life, the cause of which is the Bidder's negligence. The Bidder will pay all indemnities arising from such incidents and will not hold the Bank responsible or obligated.


3.10.3 The Bidder is responsible for managing the activities of its personnel, or subcontracted personnel, and will hold itself responsible for any misdemeanors.

3.10.4 The Bidder will not disclose the Bank's information it has access to, during

the course of the work, to any other third parties without the prior written authorization of the Bank. This clause shall survive the expiry or earlier termination of the contract.

3.11 The Bank’s Obligations In addition to providing Bidder with such information as may be required by the bidder the Bank shall,

(a) Provide the Bidder with specific and detailed relevant information (b) In general, provide all relevant information and access to Bank's premises.

3.12 Confidentiality

The parties undertake on behalf of themselves and their employees, agents and permitted subcontractors that they will keep confidential and will not use for their own purposes (other than fulfilling their obligations under the contemplated contract) nor without the prior written consent of the other disclose to any third party any information of a confidential nature relating to the other (including, without limitation, any trade secrets, confidential or proprietary technical information, trading and financial details and any other information of commercial value) which may become known to them under or in connection with the contemplated contract. The terms of this Clause 2.15 shall survive the expiry or earlier termination of the contract.

3.13 Force Majeure

(a) Neither Bidder nor Bank shall be liable for failure to meet contractual obligations

due to Force Majeure. (b) Force Majeure impediment is taken to mean unforeseen events, which occur

after signing the contract with the successful bidder, including but not limited to strikes, blockade, war, mobilization, revolution or riots, natural disaster, acts of God, refusal of license by Authorities or other stipulations or restrictions by authorities, in so far as such an event prevents or delays the contractual party from fulfilling its obligations, without its being able to prevent or remove the impediment at reasonable cost.

(c) The party involved in a case of Force Majeure shall immediately take reasonable steps to limit consequence of such an event.

(d) The party who wishes to plead Force Majeure is under obligation to inform in writing the other party without delay of the event, of the time it began and its probable duration. The moment of cessation of the event shall also be reported in writing.

(e) The party who has pleaded a Force Majeure event is under obligation, when requested, to prove its effect on the fulfilling of the contemplated contract.


SECTION 4 – ANNEXURES ANNEX 1 – REFERENCES References of similar services for organizations similar to KCB in size and complexity are preferred:-

1. Prior Services Performed for:

Company Name:

Address:

Contact Name:

Telephone Number:

Date of Contract: Length of Contract:

Description of Prior Services (include dates):


Company Name:

Address:

Contact Name:

Telephone Number:




Company Name:

Address:

Contact Name:

Telephone Number:



Note: The bidder should provide at least three certified recommendation letter from a previous client as detailed above.


ANNEX 2 – SUPPLIER QUESTIONNAIRE Bidders, willing to be considered for the tender for Supply, Implementation and Support of a Debt Collection Solution are expected to furnish the Company with among others the following vital information, which will be treated in strict confidence by the Company. 1.0 CORPORATE INFORMATION

No. PARTICULARS RESPONSE [If space is insufficient, please use a separate sheet]

1.1

Full name of organization:

1.2 Is your organization

(Please tick one)

i) A public limited incorporated company? attach a copy of Certificate of incorporation including any Certificate of Change of Name, Memorandum & Articles of Association

ii) A public listed company? If yes, please attach a copy of Certificate of incorporation including any Certificate of Change of Name, Memorandum & Articles of Association

iii) A limited incorporated company? If yes, please attach a copy of Certificate of incorporation including any Certificate of Change of Name, Memorandum & Articles of Association

iv) A partnership? If yes, please attach certified copy of the Partnership Deed and business name certificate

v) A sole trader? If yes, please attach a certified copy of the business name certificate

vi) other (please specify)

1.3 Company Registration number (if this applies)-attach a copy of Certificate of incorporation including any Certificate of Change of Name or relevant certificate from country of incorporation.


1.4 Date and country of Registration:

1.5 Full physical address of principal place of business:

Full postal address of the business:

1.6 Registered address if different from the above:

Post Code:

1.7

Telephone number:

1.8 Fax number:

1.9 E-mail address:

1.10 Website address (if any):

1.11 Company/Partnership/Sole Trader Tax PIN:

(Please provide a certified copy of the PIN Certificate)

1.12 VAT Registration number:

(Please provide a certified copy of the VAT Certificate)

1.13 Period in which you have been in the specific business for which you wish to bid.

1.14 Current Dealership letter/certification for Equipment

preferably issued in 2013 where applicable.

1.15 Names of the Shareholders, Directors and Partners.

If a Kenyan company please provide an original or certified “true copy of the original” of search report issued by the Registrar of Companies showing the directors and shareholders (Companies Form CR 12).

1.16 Associated companies(if any)

1.17 Please provide a copy of the latest annual returns together with the filing receipt as filed at the Companies Registry

1.17 Name of (ultimate) parent/holding company (if this applies):


1.18 Company number of parent/holding company (if this applies):

1.19 If a consortium is expressing interest, please give the full name of the other organization

(the proposed consortium partners should also complete this questionnaire in its entirety)

1.20 Name and contacts of the Legal Representative of the company; Name, Title; Telephone, Fax and Email address.

1.21 Contact person within the organization to whom enquiries about this bid should be directed:

NAME:

TITLE

TEL:

FAX:

EMAIL:

2.0 FINANCIAL INFORMATION

No. PARTICULARS

2.1

What was your turnover in the last two years?

…………

for year ended

--/--/----

………

for year ended

--/--/----

2.2

Has your organisation met all its obligations to pay its creditors and staff during the past year?

Yes / No

If no, please give details:

2.3 Have you had any contracts terminated for poor performance in the last three years, or any contracts where damages have been claimed by the contracting authority?

Yes / No

If yes, please give details:


2.4

What is the name and branch of your bankers (who could provide a reference)?

Name:

Branch:

Telephone Number:

Postal Address:

Contact Person Name:

Contact Position

Contact E-mail:

2.5

Provide a copy of the following

A copy of your most recent audited accounts (for the last two years)

A statement of your turnover, profit & loss account and cash flow for the most recent year of trading (for the last two years)

A statement of your cash flow forecast for the current year and a bank letter outlining the current cash and credit position.

3.0 BUSINESS ACTIVITIES

No. PARTICULARS

3.1

What are the main business activities of your organization? i.e. Manufacturer, Assembler, Distributor, service centre, retailer, (please specify).

3.2

How many staff does your organization have? ............

Indicate the number under each category

i. Technical (Permanent………, Temporary……)

ii. Semiskilled (Permanent……., Temporary……..)

3.3 Please generally describe the experience and expertise your organization possesses that will enable you to effectively and efficiently undertake the work you are bidding for, as required by KCB.

Attach you company organogram (organization chart) with emphasis on the job you are bidding for.

Attach CV’s of key staff


3.4 Please submit a declaration that all staff within your organization that are or will

Be involved in the project are or will be permitted to work within your

Organization under the laws of Kenya or the laws of the country in which it is established.

4.0 TRADE REFERENCES 4.1 Please provide in the table below details of the projects you have undertaken

relevant to the job you are bidding for performed over the last three (3) years, or that are relevant to this bid document.

No

Customer Organization (name)

Customer contact name and phone number

Contract reference and brief description:

Date contract awarded

Value of businesses transacted: (Kshs/USD/Euro)

1

2

3

4

5

6

7

8

5.0 CERTIFICATIONS, ACCREDITATIONS AND APPROVALS

Detail any relevant certifications and accreditations by principals or accreditation bodies and attach copies of such certification. Such certifications may be for your company or for your individual staff as relevant to the work they do and the key skills for the service or goods you propose to provide.

6.0 AGENCIES AND PARTNERSHIPS a) Detail any agencies and partnerships that you have that are relevant to the

categories of goods and/or services you are interested in supplying. b) List your primary sources of supply for goods that you propose to supply.

7.0 MANAGEMENT POLICIES

a) Employee Integrity

How does the firm ensure the integrity of staff? Detail any related policies.

b) Code of Conduct/Ethics


Does your company have a code of conduct? If so, please attach a copy.

Indicate if your company subscribes to a professional body with a code of conduct/ethics.

c) Company employment policy

Does the firm have a documented employment policy? What are key highlights from this policy if in existence?

d) Environmental Policy/Green Agenda Policy

Is your firm ISO 140001 certified or do you have an environmental policy as an organization?

Are your waste segregated as per different waste streams?

How are wastes from your firm disposed? e) Customer Service

Does the firm have a documented policy on Customer Service?

Which position in your firm is responsible for customer service and how is this position supported by other functions?

Does your firm use any performance management techniques, including customer satisfaction measurement? If so, what are the key parameters?

8.0 BUSINESS PROBITY AND LITIGATION MANAGEMENT Please confirm whether any of the following criteria applies to your organization: Note that failure to disclose information relevant to this section may result in your exclusion as a potential KCB supplier.

No. PARTICULARS RESPONSE

8.1

Is the organization bankrupt or being wound up, having its affairs administered by the court, or have you entered into an arrangement with creditors, suspended business activities or any analogous situation arising from similar proceedings in Kenya or the country in which it is established?

8.2 Please provide a statement of any material pending or threatened litigation or other legal proceedings where the claim is of a value in excess of USD 20,000.

8.3 Has any partner, director, shareholder or employee whom you would propose to use to deliver this service been convicted of an offence concerning his professional conduct?


8.4 Has any partner, director or shareholder been the subject of corruption or fraud investigations by the police, Kenya Anti-Corruption Authority or similar authority in the country in which your organization is established?

8.6 Has the organization not fulfilled obligations relating to the payment of any statutory deductions or contributions including income tax as required under Kenyan law or the laws of the country in which it is established?

8.7 Please state if any Director shareholder/ Partner and / or Company Secretary of the Organization is currently employed or has been employed in the past 3 years by KCB.

8.8 Please state if any Director / Partner and / or Company Secretary of the Organization has a close relative who is employed by KCB and who is in a position to influence the award of any supply award. A “close relative” refers to spouse, parents, siblings and children

9.0 INSURANCE

Please provide details of your current insurance cover Value

9.1

Employer’s Liability:

9.2

Public Liability:

9.3

Professional Indemnity (if applicable)

9.4 Other (specify)


10.0 EVALUATION (a) Requirements for Preliminary Evaluation

The following documents should be attached. i. Certificate of Incorporation/Business Name Certificate ii. Trading Certificate/Business Permit iii. Certificate from relevant regulatory authority (where applicable iv. Manufacturers Authorization /or equivalent (where applicable). v. TAX PIN Certificate or equivalent vi. Tax Compliance certificate or equivalent vii. Current dealership letter/certification of equipment preferably issue in 2017

where applicable viii. List of Directors, telephone and their postal address ix. Form CR 12 as issued by the Registrar of Companies (original) or certified as

true copy of the original. x. Audited Accounts (Two years) xi. Bank Account Information xii. CVs of Senior Staff xiii. Organogram/Organization Chart


ANNEX 3 – CERTIFICATE OF COMPLIANCE

All Suppliers should sign the certificate of compliance below and return it together with this tender document.

We___________________________ have read this tender document and agree with the terms and conditions stipulated therein.

Signature of renderer -------------------------------------------

Date………………………………………………………….

Company Stamp/Seal.

*************************** END *****************************

Documents

KCB BANK KENYA LTD REQUEST FOR PROPOSAL SUPPLY ...€¦ · Bidders, willing to be considered for Supply, Implementation and Support of a Debt Collection Solution are expected to furnish