Katrina R. Nelson Nashville, TN 37076

KRNelson1972@Gmail.com *Cell 713-292-3221 (Primary)

Home Office 615-953-1328

Current Aspiration

Argosy University-Pursuing Master’s Degree in Human Resources (Online/Weekends) 11/2015-10/16

Areas of Expertise eClinicalWorks “eCW” Subject Matter Expert (SME) Configuration/ Build and Training Certified

Managing EMR/PM Full Project Life Cycle ( Developing Project Plan, Statement of work detailing Resources and Timeline, Overseeing Multiple Projects simultaneously)

Optimization Business Analyst -Implementation of additional software add-ons, i.e. Patient portal, Dragon Naturally speaking, and other Partner Software, Work Flow development, Analyse and Present changes in processes that impact multiple departments.

Microsoft Suites ( Project, Visio, Word, PowerPoint, Excel, Outlook)

Time Management, Analytical Thinking, Observation and Active Listening Skills

Ability to achieve thoroughness and accuracy when accomplishing a task

Demonstrated ability to communicate and work effectively with Leadership, Physicians and Clinical staff.

Deliver solution configuration and end user support that drives adoption and satisfaction.

Experiences Organization: Women’s Regional Health Role: eClinicalWorks Go Live Subject Matter Expert, Trainer and Support Time Frame: 5/2016 Core Responsibilities:

Training of Physicians and Nursing staff

Recommend Configuration and Work-Arounds of PM/EMR Application

Troubleshoot/Support Application

Organization: The Surgical Clinic, PLLC Role: Project Manager, eCW SME Business Analyst Time Frame: 10/2014-11/2015 Core Responsibilities:

Project Manager Special Projects (ICD-10, Security, Patient Portal, iTouch, Scribe, iMobile, Dragon Naturally-speech

recognition)

Configuration and Build of PM/EMR application including but not limited to SOAP/Progress Note configuration ,

Physician specific Template building, Scheduling, Security and basic functionality of the Application.

EMR Certified Trainer with eClinicalWorks/SME (Expires Dec. 2016)

Trained Physicians, Nursing and Staff (Classroom, Elbow2Elbow, Webinar and Onsite)

Developed training workbooks for new employees and ongoing training of established employees. .

Optimization: Business Analysis and Implementation of Software Partners (Workflow best practices/Revenue Cycle,

HIE projects)

Project Manager and Liaison between Vendors and Administration/Leadership staff. (HL7 interfaces, Upgrades to

V10, Patient services/Patient Portal)

Meaningful Use/CPOE Expert

Troubleshoot and 1st line of Support ( 12 Facilities)

Organization: UL Workplace Health & Safety Role: Business Analyst/Senior Training Specialist Time Frame: 12/13-10/2014 Core Responsibilities:

Configuration and System Setup

Schedule Training, Track and communicate client engagement milestones and conduct training both written and

orally.

Work with internal Engineering and Implementation resources to assist in delivering UAT (User acceptance testing)

and Training,

Page 2 of 4

Document client events into software for project tracking, billing, and job cost calculations (SharePoint, Open air and

Oracle)

Troubleshoot/Support Application and resolve complex client issues

Provided continuous support, collaborating with the IT department

Organization: IST Services & Communication, Nashville, TN. Role: eClinicalWorks Subject Matter Expert /Business Analyst Time Frame: 6/2013-9/2013 Core Responsibilities:

Configuration and Build of eCW Practice Management and EMR/SOAP Note.

Optimization suggestions and Clean-up of existing eCW system in preparation for Meaningful Use attestation.

Created instructional guides for upgrades and individualized workflows throughout the clinic

Liaison between the client and software vendor.

Revenue Cycle/Central Billing office to resolve electronic billing configuration issues. Submission through Navicure.

Troubleshoot/Support Application

Organization: New York Hospital Queen, Queens, NY

Role: Go Live Activation Consultant/Subject Matter Expert

Time Frame: 5/2013-6/2013 Core Responsibilities:

Configuration of Database/Build of application

eClinicalWorks (eCW) Subject Matter Expert and Business Analyst

Set-up/Configuration and Go Live Support

Trained Stage 1 Objectives and Measures including CPOE Computerized Physician Order Entry and CQMs Clinical

Quality Measures required of Stage 1 MU.

Troubleshoot/Support Application

Organization: LifePoint Hospitals Role: Senior Consultant (Meaningful Use) Time Frame: 9/12-12/2012 Core Responsibilities:

Configuration and Support of application

Report creation for attestations

First line of Support for Physician practices

Meaningful Use expert (Stage 1) Proficient with managing, implementing, configuration, and training of Stage 1

and 2 Objectives and Measures including Clinical Quality Measures and CPOE required of Stage 1 MU.

Clinical Workflow analysis/Optimization utilizing Microsoft Visio diagrams

Monthly reports via 3rd party application and eCW and reported outcomes to steering committee

Liaison between the software vendor and the hospital steering committee to assure

Organization: Holy Cross Hospital, Ft. Lauderdale, FL Role: Project Manager Time Frame: 6/2012-8/2012 Core Responsibilities:

Project Manager EMR/PM Full Project Life Cycle

Project Lead for upgrade eCW V9 Meaningful Use updated Version

eClinicalWorks (eCW Subject Matter Expert) and Business Analyst

Configuration Build and Setup of eCW application

Liaison between IT vendors for Implementation of Interface to Athena

HL7 Implementation Project Lead , HL7 Full Cycle Testing

Go Live Support and Provided web based training after hours to providers

Communicated difficult/sensitive information to physicians and administrators

Page 3 of 4

Organization: MaxIT Healthcare Consulting, Indianapolis, IN (WellMed Senior Clinics) Role: Project Manager Time Frame: 8/2010-6/2012

Core Responsibilities:

Project Manager of EMR/PM Full Project Life Cycle ( Developing Project Plan, Statement of work detailing

Resources and Timeline, Overseeing Multiple Projects simultaneously)

Project Manager Special Projects ( Patient Portal, iTouch, Scribe, iMobile, Dragon Naturally-speech recognition)

Estimate time frames quality and quantity of resources required to successfully complete the project.

Liaison between IT teams, leadership and vendors of partnering software

eClinicalWorks (eCW Subject Matter Expert) and Business Analyst

Configuration and Build of Data Base (PM/EMR Enterprise Directory and Ambulatory practices)

Billing Module configuration for electronic claims to assure accurate electronic claim submission through Emdeon and

Navicure Clearinghouse.

Super User Training in all specialties including but not limited to Internal Medicine, Cardiology, OB/GYN, and Pain

Management ( Providers, Admins, and Lead clinical and office staff)

HL7 interface unit testing - typically interface specification based aiming to confirm that HL7 messages sent and/or

received from each application conform to the HL7 interface specification.

1st line of Support/ On Call support

Organization: Memorial Hermann Health System, Houston TX Role: Project Manager and Business Analyst Time Frame: 4/2008-8/2010 Core Responsibilities:

Project Manager of EMR/PM Full Project Life Cycle from Kick off to Go-Live (Developing Project Plan, Statement

of work detailing Resources and Timeline, Overseeing Multiple Projects simultaneously)

Configuration and Build of Data Base (Enterprise Directory and Ambulatory practices)

Liaison between IT teams, leadership and vendors of partnering software

Determined resources required, interviewed candidates, vetting of vendors, and assigned tasks accordingly.

Meaningful Use/CPOE Expert (Stage 1)

Researched and developed documentation materials for education and training users; ensure document is technical

accurate and conforms to company’s style.

HL7 interface full cycle integration and unit testing - confirm that HL7 messages sent and/or received from each

application.

HL7 interface system testing - end-to-end scenario testing focused on ensuring all relevant modules of all relevant

applications are able to integrate correctly.

Scheduled and conducted meetings; wrote and distributed follow-up documents for Executives and management.

Developed a Contingency plan based off Risk factors. Determined causes of any deviations from the plan, and

made modifications to address.

Go Live Support/On Call rotation

Developed and created agendas and training workbooks and manuals.

Challenges others to develop as leaders while serving as a role model and mentor.

Organization: eClinicalWorks Software, Alpharetta, GA Role: Project Manager and Trainer Time Frame: 10/2003-4/2008 Core Responsibilities:

Project Manager of EMR/PM Full Project Life Cycle from Kick off to Go-Live (Developing Project Plan, Statement

of work detailing Resources and Timeline, Overseeing Multiple Projects simultaneously)

Project Lead over Migration of existing systems to eCW and Interfacing with other software applications via HL7

interfacing.

Liaison between Executives , IT teams, leadership and vendors of partnering software

Configuration and Build of Practice Management and Electronic Medical records

Training of EMR and PM system to Providers and Staff (Classroom, Webinars, elbow2elbow -100% Travel onsite)

Developed education and training material; ensure document is technical accurate and conforms to company’s style.

Page 4 of 4

Organization: Vital Works Software, Birmingham, AL. Role: Implementation Training Specialist Time Frame: 6/2002-10/2003 Core Responsibilities:

Training of Practice Manager system to Providers and Staff (100% Travel onsite)

Developed and created agendas and training workbooks and manuals.

How to and technical Support

Organization: Blue Cross and Blue Shield of AL. Birmingham, AL Role: Claims Examiner Time Frame: 9 years Core Responsibilities:

OCR Claims examiner (Optical Character Recognition)

Adjudication of Medical/Prescription Claims

Use of ICD-9 and Medical Terminology

Verification of correct ICD9 and CPT4 submissions

Education

Faulkner University, Montgomery AL 2002. Bachelor’s in Business Administration (BBA)

Other Experience and Competencies

eClinicalWorks (eCW) EMR Certification, Skills including but not limited to PMP Courses/Boot camp, Microsoft Project,

SharePoint, Open Air, Oracle, Remedy, Service Now, Project Web, Go to Meeting, Daptiv, Quest Conferencing,

WebEx, Captivate, Camtasia Microsoft Visio, Word, Project, PowerPoint, Word, Access, and Outlook, ICD-9 and

CPT coding.