Kathryn Joy

Career OverviewI am an outgoing sales manger with a drive for results and excellent customer service. I am a motivating manager and Iinvest in my talent. My staff shows loyalty due to a great management team that I have built. I am innovative in myworkplace and show adaptability and flexibility through my performance.

Core StrengthsPassion for visualsExperience in marketingAmbiguousCustomer ServiceStore maintenanceClient RelationsScheduling/StaffingDirect ReportsApproachableDrive for resultsInnovativeFlexibleLP knowledgeP&L knowledge

PrioritizingTraining and developmentCash managementAdaptabilityInventoryMotivatingGoal settingReliable and responsibleNSO

AccomplishmentsIn my current position as store manager I lead by being an example for all my employees. I currently have a staff of 42employees and I have led a staff of up to 70. I set daily goals and expectations through coaching and challenging whilehaving a rewarding atmosphere. My store currently is number 13 in the company for lowest shrink at .39% for 2013.Customer service is always my number one focus as a leader my store is currently outranking district scores, region andcompany scores in customer service surveys. Training is a crucial part in being a leader and I recently have beenworking with other store mangers in the Seattle area helping my DM on training local store mangers when needed thisshows that I have strong competencies to be trusted to show and teach others when needed.

Work ExperienceStore ManagerJuly 2012 to CurrentForever 21 - Bellingham, WAMaintained up to date knowledge of store policies regarding LP, safety, and HR related.Sales report analysis using to leverage sales on a weekly basis.Organized weekly, monthly, QTD and YTD reports for the store to track sales.Created new processes and systems for increasing customer service satisfaction.Successfully have met company goals and standards on email capture and customer surveys.Fully staffed store at all times to meet customer satisfaction.Scheduling staff of up to 70Hiring and staffingTraining other members of management team on store policies and laws regarding labor.Developed a rapport with customers the last 7 years.Successfully led 6 inventories.Managed 10,100 sq ft store.Perform walk through's with RM, DM and RVM.Led floor sets utilizing company tools and following company standards.Budget payroll.

4442 Arnie Rd, Blaine WA 98230Cell: (360)306-1526 - kathrynjoy86@gmail.com

Delivered direct reportsFocused on bench strengths within the store.

Assistant Store ManagerJune 2008 to June 2012Charlotte Russe - Bellingham, WAMaintained store presentationManage a staff of 22Goal setting and driving for results beating compHiring and StaffingExecute daily routinesOperationsFollow and train LP policiesMaintained service standardsDelivered direct reports.Direct reports.

Kitchen ManagerFebruary 2005 to June 2008WESCO - Blaine, WAManged a deli and oversaw the kitchen staff of 8 food preps.Followed Food safety guidelinesSchedulingCleaningCustomer service standards meet and taught.

Educational BackgroundBusinessWhatcom Community College - Bellingham, WA, US2007-2008Business-Restaurant and Event managingBusiness 101