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Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

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Page 1: Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

Kathleen Egan

Programmes & Capacity Manager

Age UK London Coordinating Digital Literacy

for Older Londoners

Page 2: Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

1. AUKL Background - Digital Literacy

2. Gaps & Research

3. Approaches

4. Partnerships

5. Current Digital Activities

6. AUKL Proposed Activities

Format

Page 3: Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

Successful Mi Community Programme - particularly important in supporting those who are most vulnerable / isolated

Delivered with local Age UKs across LondonStrategic and local links across all 33 boroughs -

Older Peoples’ Forums and 400+ Older Peoples’ organisations via ‘Fit 4 Purpose programme’

1. Background

Page 4: Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

Intergenerational digital inclusion project funded GLA’s Team London Programme/ Reuben Foundation.

Aim - use intergenerational volunteering to build stronger sense of community/connectedness between young volunteers & older people - bridging differences in age, ethnicity and culture and challenging negative stereotypes

Young people (aged 16-24) share information technology skills with older people (aged 60+) the majority of whom had no IT skills.

Skills transfer will occur between the generations

Mi Community

Page 5: Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

 1324 people volunteered help older people learn IT skills

1450 older people directly benefited from their help

3 Apprenticeship Academies (133 Apprentices)

39 schools

6911 volunteering hours were delivered

279 Corporates engaged in the project

Older learners came from 26 London Boroughs and 18 different ethnic backgrounds

A third were aged over 75 years

70 % of older participants were female

24% of older participants reported having a disability

Mi Community

Page 6: Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

Evaluation of Mi Community stressed:

1:1 trusted relationship as key success factor

Learner-led model most successful including with younger people acting as mentors – intergenerational benefits

Need for confidence building to overcome fear

Pre existing relationship key

WEALTH OF THE WEB: Broadening Horizons online – Report

Gaps & Research

Page 7: Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

Lack of interest – resent being forced online, negative early experiences, feel internet ‘isn’t for them’.

Marketing of computers, design products / jargon

Fears of making a mistake

Financial cost

Fears of safety and privacy and financial abuse

Lack of training and support

Physical or cognitive impairment

Personal attitudes/beliefs including anxiety,loneliness.

Obstacles

Page 8: Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

Curiosity and an appetite to learn

Specific interests and hobbies –motivational ‘hook’ linked with existing interest encouraged to go online.

Family support.

Independence and inclusion

Work Experience and Studying

Group and Club Membership.

Personal attitudes and beliefs

Drivers

Page 9: Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

Blending technology into a range of communication methods to face personal challenges and life transition

Increasing / nurturing eco systems and networks that promote Digital Literacy

Recognising increasing Importance of tablets and smart phones not laptops / computers

Trusted relationships local Age UKs and hence pre-existing service users

Trusted relationships enhance safeguarding e.g. financial abuse concerns

3. Approaches

Page 10: Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

Digital literacy not just digital inclusion NB might not be the individual getting

online could be carer / family member / advocate

Co design with Older People using real scenarios

Changing health service delivery Accessing public services

3. Approaches

Page 11: Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

Techie Tea Parties - Corporate and Public Sector partners including ‘Everything Everywhere’ (T-Mobile & Orange) – held at EE HQ, Paddington. Now their Call Centres connect with Age UKs & local Older Peoples organisations and are now ‘go ON UK’ champion

DWP fund Age UK London - London Regional forum on Ageing (PAiL)

Community 10,000 programme = DWPs internal Volunteer programme - run Techie Tea Parties at their offices & at local borough Age UKs

Member of Age Action Alliance (AAA) – Digital Inclusion group and AAA Loneliness and Isolation Group

London Minority Ethnic Elders project

Greater London Forum - linked with Age UK London

4. Partnerships

Page 12: Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

Introduction to Social Media Workshops

Facebook as a Website Workshops

Free online resources Workshops

Wide range of Corporate Links including:

- Delivery of Techie Tea parties

- Social Media Champions

- 1:1 Guided Support

- Skill sharing

- Free resources e.g. venues, catering & technology

5. Current Digital Activities

Page 13: Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

Digital Literacy support - Linking to local existing Befriending programmes via lcoal Age UKs and other Older People organisations

Lead Age UKs acting as sub-regional Digital Inclusion Hubs across London coordinating resources/tools/events in their area –

Training Befrienders as Digital Champions – build bespoke module into existing Age UK training - 1:1 training at home and ‘safe online’1:1 & group training using volunteers/Corporate Volunteers

6. Proposed Activities coordinated by AUKL

Page 14: Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

Hubs as repository of information/tools/training/case studies and free resources

Train the Trainers

Focus on Tablets in response to demand for access to (survival skills)

Services e.g. Accessing government & public services / online banking etc.

Shopping

Email/contact friends

AUKL Planned Activities

Page 15: Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

Build on existing resources but tailor for older Londoners e.g. Digital Unite Guides

Linking Digital Inclusion to Information and Advice Benefits Checks and ‘Know Your Rights’ campaign

Targeted support to older unemployed women

Targeted support via Age UK London Minority Ethnic Elders

Links to local Age Uks

Health and Wellbeing programmes e.g. cooking on line

Building on Fit as a Fiddle programme relationships

Planned Activities

Page 16: Kathleen Egan Programmes & Capacity Manager Age UK London Coordinating Digital Literacy for Older Londoners

Thank you

Any questions?