KARIM AHMED HAMZA KARIM AHMED HAMZA

PERSONALPERSONAL INFORMATIONINFORMATION

Address: 34 Armant st. Cleopatra, Alexandria, Egypt Cell: +2 01226262905 - +2 01277740004Residence: +2 034287769Email: karimhamza1202@gmail.comBirth Date: 02/11/1981Nationality: EgyptianMilitary Status ExemptedDriving License: Valid Egyptian

OOBJECTIVEBJECTIVE

Seeking a challenging position with a leading organization, in order to fulfill my ambitions, utilizing my practical, leadership & acquired skills, & applying them in the work place in a way that enables me to improve my self, fill higher positions, and merit everyone's trust

EEDUCATIONDUCATION

Bachelors Degree (Accounting) May - 2004Faculty of commerce English department, Alexandria University Alexandria, EgyptCertification in Public Relations & Marketing March - 2001 Mastering Public Relations & Marketing, San Giovanni Institute Alexandria, EgyptEgyptian Secondary School Diploma May - 1999Mustafa Kamel School Alexandria, Egypt Egyptian preparatory School Diploma May - 1996Saint Mark College Alexandria, Egypt

Others:Logistics course, Fieldwork Project (Moulinex) grade: very good ICDL Certification supported from Unisco

WWORKORK E EXPERIENCEXPERIENCE ANDAND T TRAININGRAINING::

LocationLocation: Alexandria Loran – Egypt August 2009 - 2012 : Alexandria Loran – Egypt August 2009 - 2012 LocationLocation: Alexandria Borg El-Arab – Egypt Dec 2012 till now : Alexandria Borg El-Arab – Egypt Dec 2012 till now

Service & Control Manager (Assistant Branch Manager)Service & Control Manager (Assistant Branch Manager)Job Description:Job Description:

Ensuring full adherence & attachment to Bank’s proceduresEnsuring full adherence & attachment to Bank’s procedures Reviewing and mutually sign all daily operational transactions, to ensure posting relative entries to proper Reviewing and mutually sign all daily operational transactions, to ensure posting relative entries to proper

accounts, after obtaining requested approvals, thus covering operational riskaccounts, after obtaining requested approvals, thus covering operational risk Certifying and validating all daily operations entries & related batches for operations users, to ensure Certifying and validating all daily operations entries & related batches for operations users, to ensure

correctness of relevant transactions to meet the key control points & complete branch closure.correctness of relevant transactions to meet the key control points & complete branch closure. Distribution of work among subordinates to ensure proper setting of priorities as regards work flow.Distribution of work among subordinates to ensure proper setting of priorities as regards work flow. Performing periodic inventory to the secured items & existing custody (Drafts, Local Bills, Clearing Notes, Performing periodic inventory to the secured items & existing custody (Drafts, Local Bills, Clearing Notes,

Deposit ReceiptsDeposit Receipts, , Withdrawal Slips, Deposit Certificates, keys, combinations.....etc) of Operations area asWithdrawal Slips, Deposit Certificates, keys, combinations.....etc) of Operations area as to meet the control measureto meet the control measure

Reviewing and approving the monthly statistics related to Operations, and its dispatch to the appropriate Reviewing and approving the monthly statistics related to Operations, and its dispatch to the appropriate Officials at the Head Office, to meet the fundamental monitoring points (PSF).Officials at the Head Office, to meet the fundamental monitoring points (PSF).

Controlling the Branch expenses, and mutually approving and signing the expenditure entries belonging to Controlling the Branch expenses, and mutually approving and signing the expenditure entries belonging to the Branch, to ensure proper spending and reducingthe Branch, to ensure proper spending and reducing Bank's expenses.Bank's expenses.

Appraising, recognizing, educating and coaching his/her staffAppraising, recognizing, educating and coaching his/her staff

Providing best blend of customer service across operational areaProviding best blend of customer service across operational area On time incident & customer’s complain reporting, analyzing & recommending actions to be taken to avoid On time incident & customer’s complain reporting, analyzing & recommending actions to be taken to avoid

re occurrencere occurrence Anticipating expected problems & errors to avoid their realizationAnticipating expected problems & errors to avoid their realization Full controlling on registers, files, customer’s checkbooks & returned checksFull controlling on registers, files, customer’s checkbooks & returned checks Monitoring cash limit in the vault and ensuring that it is within limit and there is no ideal cashMonitoring cash limit in the vault and ensuring that it is within limit and there is no ideal cash Performing monthly surprise cash count and inventory of blank drafts as well as undeliveredPerforming monthly surprise cash count and inventory of blank drafts as well as undelivered checkcheck books tobooks to

clientsclients ATM replenishes and first level maintenance.ATM replenishes and first level maintenance. Handle activities of Trade to ensure clients satisfaction:

1 - Revising all stamped docs (Bill of leading , commercial invoice……etc.)2 - Revising form 4.3 - Revising declaration form.

Operating Environment:Operating Environment: The daily operations have to be well defined, organized, and prioritized, to ensure execution of all daily The daily operations have to be well defined, organized, and prioritized, to ensure execution of all daily

clients and departments instructions.clients and departments instructions. The Operations Area is the backbone area in the Branch, responsible for execution of all transactions withinThe Operations Area is the backbone area in the Branch, responsible for execution of all transactions within

the time frame set-up.the time frame set-up. Operations Area is restricted for operations staff only, due to the sensitivity of types of operations, and Operations Area is restricted for operations staff only, due to the sensitivity of types of operations, and

custody of secured items.custody of secured items.

Communications & Working Relationships :Communications & Working Relationships :The job holder has internal contacts with:The job holder has internal contacts with: Branch Operations Team.Branch Operations Team. Private / Corporate Account Officers.Private / Corporate Account Officers. Trade Finance Officer.Trade Finance Officer. Administration and subordinate staff.Administration and subordinate staff. Branch Manager.Branch Manager. Central Operations H.O.Central Operations H.O. Head of OPS Division.Head of OPS Division.

November 2008 – August 2009November 2008 – August 2009

LocationLocation: Alexandria Borg El-Arab - Egypt: Alexandria Borg El-Arab - Egypt Customer Service Operation Officer (Assistant Head of Operations)Customer Service Operation Officer (Assistant Head of Operations)Job Description:Job Description:

Defined, organized and prioritized the daily operations to ensure execution of all daily clients and Defined, organized and prioritized the daily operations to ensure execution of all daily clients and departments instructionsdepartments instructions

Reviewed and manually signed all daily transactions, Ensured posting relative entries to proper accountsReviewed and manually signed all daily transactions, Ensured posting relative entries to proper accounts Performed periodic inventory to the secured items and existing custodyPerformed periodic inventory to the secured items and existing custody Educated and coached team membersEducated and coached team members Anticipated expected problems and errors to avoid their realizationAnticipated expected problems and errors to avoid their realization Full controlled on registers, files, customer’s check books and returnedFull controlled on registers, files, customer’s check books and returned checkschecks Monitored cash limit in the vault and ensure that it is within limit and there is no idle cashMonitored cash limit in the vault and ensure that it is within limit and there is no idle cash Handled deceased accounts and distribution of the heritage in coordination with legal departmentHandled deceased accounts and distribution of the heritage in coordination with legal department

March 2008 – November 2008March 2008 – November 2008 LocationLocation: Alexandria Bab Shark (Main Branch) and Borg El-Arab - Egypt: Alexandria Bab Shark (Main Branch) and Borg El-Arab - Egypt Customer Service OfficerCustomer Service Officer Job Description:Job Description:

Was Responsible for Issuing & breaking time deposits and certificates of deposit (T/D&C/D).Was Responsible for Issuing & breaking time deposits and certificates of deposit (T/D&C/D). Was Responsible for Issuing & breaking bank draft, certified checks (both in LE & foreign currency).Was Responsible for Issuing & breaking bank draft, certified checks (both in LE & foreign currency). Was Responsible for internal transfer between accountsWas Responsible for internal transfer between accounts Was Responsible for outgoing remittanceWas Responsible for outgoing remittance Received client instructions, validated and obtained necessary approvals, forward to concerned Received client instructions, validated and obtained necessary approvals, forward to concerned

departments to ensure final execution on timedepartments to ensure final execution on time Handled decentralized client’s requestsHandled decentralized client’s requests Handled Customer queries and complaintsHandled Customer queries and complaints Ensured posting of bank charges related to customer service in accordance to the bank’s tariffEnsured posting of bank charges related to customer service in accordance to the bank’s tariff Was responsible for safe keeping of client’s check books until delivery to clientsWas responsible for safe keeping of client’s check books until delivery to clients Received, processed and file stop payment instructionsReceived, processed and file stop payment instructions

September 2007 – March 2008 September 2007 – March 2008 LocationLocation: Alexandria Bab Shark (Main Branch) - Egypt: Alexandria Bab Shark (Main Branch) - Egypt Head Teller.Head Teller. Job DescriptionJob Description: :

Sent& Received Cash provisions & retours from / to teller (Excels, System & Physical)Sent& Received Cash provisions & retours from / to teller (Excels, System & Physical) All REMOP (Sending & Following up)All REMOP (Sending & Following up) Was Responsible for reach Co. cash deposit (Daily average 20 Transactions)Was Responsible for reach Co. cash deposit (Daily average 20 Transactions) Followed up all delayed replies for cheques sent to other branches for any problem (insufficient fund, Sig. Followed up all delayed replies for cheques sent to other branches for any problem (insufficient fund, Sig.

Ver. etc) Ver. etc) Cash shipping from /to Alex branch (on a daily basis)Cash shipping from /to Alex branch (on a daily basis) Exchanged Companies’ transactions (Selling & buying foreign Currency, Sending mails to treasury to Exchanged Companies’ transactions (Selling & buying foreign Currency, Sending mails to treasury to

obtain rates approvals )obtain rates approvals ) Handled HNWC cash transactionsHandled HNWC cash transactions Monthly cash statisticsMonthly cash statistics Liaison staff between IT Dept. & Branch for IT ProblemsLiaison staff between IT Dept. & Branch for IT Problems

May 2007 – September 2007 May 2007 – September 2007 LocationLocation: Alexandria Bab Shark (Main Branch) - Egypt: Alexandria Bab Shark (Main Branch) - Egypt Post:Post: Senior Associate (Uniteller) Senior Associate (Uniteller)Function: Function:

Operation (cash department) responsible for:Operation (cash department) responsible for: All cash transaction such as: Cash withdrawals and deposits, Check withdrawals and deposits and exchange foreign currency.

In House training: Business Etiquette - Customer Centric – New Check LawBusiness Etiquette - Customer Centric – New Check Law

January 2005 - April 2007January 2005 - April 2007 LocationLocation: Alexandria Sporting Club - Egypt: Alexandria Sporting Club - Egypt

Job DescriptionJob Description: : Customer Services for four months, cash department (teller and sundries) such as:Customer Services for four months, cash department (teller and sundries) such as: Was Responsible for Proficient with all cash transaction Cash withdrawals and deposits, Check withdrawalsWas Responsible for Proficient with all cash transaction Cash withdrawals and deposits, Check withdrawals

and deposits and exchange foreign currency.and deposits and exchange foreign currency. Was Responsible for Issuing & breaking time deposits and certificates of deposit (T/D&C/D).Was Responsible for Issuing & breaking time deposits and certificates of deposit (T/D&C/D). Was Responsible for Issuing & breaking bank draft, certified checks (both in LE & foreign currency).Was Responsible for Issuing & breaking bank draft, certified checks (both in LE & foreign currency). Was Responsible for internal transfer between accountsWas Responsible for internal transfer between accounts Was Responsible for outgoing remittance (Basic appreciation)Was Responsible for outgoing remittance (Basic appreciation) Was Responsible for issuing letter of guarantee (LG) (Basic appreciation)Was Responsible for issuing letter of guarantee (LG) (Basic appreciation)

In House trainingIn House training: : New check’s Law, supper teller work shop, compliance courseNew check’s Law, supper teller work shop, compliance course..

August- November 2004 August- November 2004 Carrefour Hyper Market Training in cash department, City center Alexandria.Carrefour Hyper Market Training in cash department, City center Alexandria.

Summer 2002 Summer 2002

Training in MIBANK EGYPT (Bills department)Training in MIBANK EGYPT (Bills department)

OOTHERTHER Q QUALIFICATIONSUALIFICATIONS & I & INTERESTSNTERESTS

Excellent command of English & French.

Excellent communication skills and self-correspondence,

High proficiency in working with accuracy and speed in word processing, Excel, Access & PowerPoint.

Flexible in situations requiring efficient & prompted time management and response.Familiar with Internet and e-mail applications.

Highly motivated, dynamic, team oriented, self –starter with excellent organizational & creative skills.