KAREN CHEN

Current Front Office Agent at CBD Hotel Experienced F&B Attendant in Fine Dining

I have a passion to serve, a desire to make guests feel special and want to come

back again. For me, being a receptionist is not only to check the guest in but to

present a philosophy and passion of providing excellent service. My object is to

work in a high profile customer focused hotel as a receptionist, keep learning

and improving myself in hospitality industry. I am a team player, love interacting

with people, self-motivated, extremely punctual and disciplined.

Moreover, you will always see a big smile on my face.

[ Contact Details ]

Mobile: 0411 403 545

Email: Karen.yilunchen@gmail.com

Visa: 572 Vocational Student Visa, expires 05 / 03 / 2016

Will apply Permanent Residence Visa soon

[Experience]

Dec 2014 – Now Front Office Service Agent CBD Hotel

Check in/out guest, taking booking from agencies and direct customers, providing relevant information, answering inquiry, dealing complaint, processing payment and most importantly, ensuring all the guest enjoy their stay.

Jul – Dec 2014 F & B Attendant Pullman Hotel Quay Grand Sydney Harbour

Opening restaurant, managing till and relevant paperwork, assign tables, greeting guests, presenting menu, upselling food & drink, serving, ensuring guests have wonderful dining experience and processing bills.

Jun – Now F & B Attendant William Blue Fine Dining

Opening restaurant, managing till and relevant paperwork, assign tables, greeting guests, presenting menu, upselling food & drink, serving, ensuring guests have wonderful dining experience and processing bills.

6 months

7 months

Nov 13 – May 2014 F & B Attendant Victoria Room at Darlinghurst

Opening restaurant, greeting guests, communicating with party host for customised service, presenting menu, upselling food & drink, serving, ensuring all the guests enjoy their parties or events.

May 2013 – Nov 2014 Section Wait Staff & Host The Rocks Teppanyaki of Kobe Jones

Opening restaurant, greeting guests, training new staff, communicating with party host for customised service, presenting menu, communicate with chef, upselling food & drink, serving, ensuring all the guests enjoy their parties or events.

[ Education ]

William Blue College, Advanced Diploma of Hotel Management

[ Australia Reference ]

Reference on Request

7 months

7 months

Dear Sir or Madam,

My name is Karen. I am a hotel staff and also a hospitality student of

William Blue College with 12 weeks OPERA system training. After working

in hotels and fine dining restaurants for nearly 2 years, I have confirmed

my passion and determination to progress in this fantastic industry. I am a

team player; very positive, punctual and you can always see a BIG SMILE

on my face.

Although my industry placement is on October 2015, I would like to gain

practical experience as a front service agent/ purser/ customer service

agent by bringing my passion from F&B to front office to receive guests

with a BIG WARM SMILE and ensure the excellent customer satisfaction.

I might not have enough experience in front office position yet, but I have

a desire to serve and inspire customers to relax, enjoy, spend money and

come back.

Please give me an opportunity to introduce myself in person.

Thank you.

Yours faithfully,

Karen Chen