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KANSAS.GOV ANNUAL REPORT 2013

Smarter eGovernment ........ 2

Positive Government Experiences ... 3

Kansas.gov Benefits Education Market .............. 4

I n 2013, Kansas.gov received recognition as a winner of the 2013 Digital Government Achievement Awards (DGAAs) from e.Republic’s Center for Digital Government for mobile enhancements that were applied to the Kansas District Court Records

Kansas Courts Mobile Application Wins 2013 Digital Government Achievement AwardMobile Usage Increases 90 Percent During 2013

Letter From the CEO

A Year In Reviewver the past 21 years, Kansas.gov has worked with more than 200 state

and local government partners to open the gateway between the private and public sectors by providing government information and creating interactive services online. These efforts have not come without recognition as Kansas.gov has received many national awards for its innovation and excellence.

Kansas.gov takes pride in providing the best service possible to government agencies (part-ners), the business community, and citizens. We believe that “striving for excellence” will ensure long-term growth, and the portal of today will continue to evolve into a more diverse and innovative eGovernment service offering in the coming years. With this in mind, Kansas.gov attained several key achievements in 2013:

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DCRS Mobile and Tablet Usage in 2013

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ore than 20 years ago, Kansas became the first state to offer eGovernment services. Now, with more than 900 services available, Kansas.gov is making it easier for citizens and

businesses to conduct transactions 24 hours a day – every day. Use of the Kansas.gov website continues to increase with more than a million visits to the site last year.

To gauge customer opinions and to better understand their needs, the Center for Public Policy & Administration at The University of Utah conducted a telephone survey of Kansas.gov business subscribers. The survey included interviews of 500 customers who are users of Kansas.gov digital government services.

Nine in every 10 Kansas businesses surveyed say they prefer to conduct their government business using an online format rather than using offline methods. In this digital age, consumers expect that online

services will be user-friendly, high in quality, and delivered to them quickly. The state of Kansas, in partnership with Kansas.gov, is working to meet the demands of its business consumers.

Results of the study reveal high overall satisfaction with the online services Kansas.gov provides to business subscribers. The majority of respondents view Kansas as a business-friendly state, and eGovernment has a positive impact on that perception. Four of every five subscribers say that it is easier to conduct business in the state because of Kansas.gov’s online business services.

The partnership of the state of Kansas and Kansas.gov is providing business subscribers with reliable, high-quality online services that make conducting business in the state more efficient and easier for businesses. As new services are added and the site changes to meet ever-evolving and diverse needs, Kansas businesses will continue to benefit from Kansas.gov. n

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Smarter eGovernment: The Benefit of Online Services for Kansas Businesses

Kansas Courts Mobile Application Wins 2013 Digital Government Achievement Award

Search application. The DGAAs recognize outstanding agency and department websites and applications based on innovation, functionality, and efficiency.

Designed to provide immediate online access to Kansas County District Court Records full court case histories, the appli-cation allows Kansas citizens to search court cases by county and court type, or case number.

The Kansas Office of Judicial Administra-tion (OJA), in partnership with Kansas.gov, launched a series of enhancements to the online Kansas County District Court Records Search application in late 2012. The most notable enhancement incorporates a new, user-friendly platform that allows Kansans to perform Kansas County District Court Records searches from a mobile device.

“We view this project as one step in many we are taking to make the Kansas courts

more accessible and transparent in this digital age. This award points out the fact that our citizens are now more than ever before gaining convenient access to their courts, wherever they may be,” said Kelly O’Brien, Director of Information Services for the Office of Judicial Administration.

Mobile traffic for this application (mobile usage plus tablet usage) has increased 90 percent from January 2013 to December 2013. n

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KANSAS.GOV ANNUAL REPORT 2013 | 3

t NIC, we are passionate about making government more accessible to everyone. It is our sole focus, our purpose, and the simple reason for our existence. We share

that common goal with you – our partners – and we are deeply invested in working with you to make each and every eGovernment interaction a positive one.

Whether it is renewing a license, applying for a permit, filing court documents, finding important emergency information, or any other application taken from our robust library of 9,700 online services and more than 150 mobile applications, you can trust us to bridge the gap between your needs and the needs of the citizens and busi-nesses you serve.

One CommunityMore than two decades ago, NIC pioneered the eGovernment industry by

revolutionizing the way people do business with all levels of government. The paper-intensive, wait-in-line ways of the past evolved into secure, click-of-a-button, swipe-of-a-screen interactions. Today, NIC works with more than 3,500 federal, state, and local government partners, giving you access to share ideas across the NIC family, learn best practices, and deploy new services quickly by starting with foundational code deployed elsewhere by NIC partners.

United Shield Against Cybersecurity AttacksWhen it comes to security, the job of protecting sensitive information is in the hands

of our partnership. We are both only successful when citizens and businesses feel secure about sharing information. Together, we form the shield to help do all that we can to protect against cybersecurity breaches that can damage credibility, reputation, and consumer confidence for everyone involved.

Your Responsive PartnerWe hear you. In this day and age, it is extremely important for government to be

engaged with the people they serve, and use technology to facilitate efficient and secure interactions. Being a part of the NIC community allows us to serve as your research and development shop as we continue to adapt the latest technology and create new solutions to improve government interactions. As technology evolves, our focus will remain on delivering you the latest innovation.

There is the saying, “It takes a village.” At NIC we believe the very best in eGovernment services require a community. Working together is key when it comes to staying true to our shared passion of making government more accessible to citizens and businesses. Count on NIC to bring convenience, efficiency, security, and innovation to you and your constituents in every single service we bring online. Then people can focus on what they love to do and follow their own passion in life, whether it is growing their business, or simply spending time with their families. Together, we make it happen.

Positive Government ExperiencesWorking Toward a Common Goal

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A Year In Review

• More than $431 million in payments securely processed.

• 117 new applications and products launched.• 35 project change requests performed.• Implemented responsive design,

content, and refresh to nine applications.

• Awarded the Kansas Department of Agriculture’s Payment Processing contract to provide payment processing for the Kansas Depart-ment of Agriculture and various state of Kansas agencies and political subdivisions.

• Kansas District Court Search Records online service won a 2013 Digital Government Achievement Award (DGAA) from e.Republic’s Center for Digital Government within the Government to Business category.

• Measured the satisfaction of 500 Kansas.gov subscribers with eGovernment services and identified the positive connection between eGovernment, pro-business policies, and economic development in the state.

• Successfully achieved Cybertrust certification. Kansas.gov continues to work dili-

gently to improve its performance for more than 200 state agencies and local governments. I thank you for fueling eGoverment to enable businesses and citizens to complete government trans-actions securely and efficiently across all channels of digital government.

Shane MyersCEO

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534 S. Kansas Ave., Suite 1210Topeka, KS 66603

(785) 296-7171www.kansas.gov

In 2013, Kansas.gov General Manager Shane Myers introduced an exciting change to the organizational structure. For many years, those responsible for software development

and those tasked with front-end development, the two critical components of application development, were separated into different departments. Myers determined that combining those two departments would provide many benefits to the organization.

“When I assumed the role of general manager, I took a top-down approach in reviewing the current processes and structure of the organization. By joining together those two groups into the newly formed Technology Department, we benefit from greater efficiencies, higher quality, and customer-friendly solutions for the user,” he said.

The Kansas.gov technology team comprises seven software developers, three front-end developers, and two system administrators.

A search was conducted among qualified candidates to determine who would hold the flagship title of “director of technology.” Kansas.gov determined the best person to lead the team was actually a member of their own staff, Christopher “James” Adams, a long-time employee of Kansas.gov.

While currently serving as the director of technology, Adams has held many roles within the organization during his tenure, including marketing, project management, front-end development, and creative services.

“The development of a great website or application requires extensive collaboration among front-end and back-end developers. I enjoy leading a team of skilled programmers, working in unison to ensure the end product will look and function as it should for our users,” Adams said.

Please join us in congratulating James on his accomplishment.

Organizational Changes Benefit Application Development Process

Christopher ‘James’

Adams, Kansas.gov

Director of Technology

Kansas.gov Benefits Education MarketStrong Growth Among School Districts In 2013

art of the Kansas.gov 2013 Business Plan included a strong emphasis on product

growth. This focus was specifically targeted at Kansas.gov’s point-of-sale solution, KanPay Counter. KanPay Counter is a turnkey solution that is specifically designed for state and munic-ipal governments to process both credit card and electronic check payments at the counter.

While business development efforts prior to 2013 produced excellent product growth at the county and municipal levels, adoption of Kansas.gov products and services by school districts throughout the state was very minimal. In 2013, the Kansas.gov business development managers were tasked with turning the tide and establishing a footprint in the K-12 market.

Beginning the year with a handful of part-ners in the education market, skilled outreach converted partner interest into brisk growth. Kansas.gov closed the year with launching 99 KanPay Counter instances for a total of 17 unified school districts, as well as a 322 percent increase in year-over-year transaction volume.

Kansas.gov appreciates the support it has received from its partners in the education field and looks forward to many years of continued partnership. n

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