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An unconventional b-school presentation introducing kaizen to my Six Sigma certification class. This is also my first attempt to create a personalized presentation style.
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Boston University School of Management
• Definition• History• PDSA/PDCA• Toyota Production System• Impact on Quality
KaizenAs told by Victor Michael Pan
Boston University School of Management
Definition
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• A philosophy that seeks to improve all factors related to the process of converting inputs into outputs on an ongoing basis. 1
• A process that humanizes the workplace, eliminates overly hard work, and teaches people how to perform experiments on their work using the scientific method and how to learn to spot and eliminate waste in business processes. 2
Kaizen (改善 ) “Continuous Improvement”
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God
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Love
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Justice
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Kaizen – Abstract but concrete
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Teamwork
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Personal Discipline
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Improve Morale
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Working Within Quality Circles
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Suggestions for Improvement
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KaizenKaizen
• These elements lead to the 5S framework
Elements of Kaizen
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• Old Adage: “If it ain’t broke, don’t fix it.• QWERTY keyboard
Kaizen
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• Kaizen: “Just because it isn’t broke doesn’t mean it can’t be improved.• Dvorak Keyboard
Kaizen
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History
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Japan’s Industrial Economy
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American Aid
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Quality Gurus Spread Ideas
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Japanese Companies Adapt
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PDCA/PDSA “Plan, Do, Check/Study, Act”
• Deming Cycle
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• (P) Standardize an operation• (D) Measure the process• (C) Gauge measurements against
requirements• (A) Innovate to meet requirements and
increase productivity• Standardize the improved
operations & repeat cycle
Toyota Production System3
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• Kaizen: Improving all aspects of business by standardizing processes, increasing efficiency, and eliminating waste.
• Six Sigma: Improving quality by finding and eliminating causes of defects.
Impact on Quality
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• 1. Stevenson, William. Operations Management. Boston: McGraw-Hill/Irwin, 2009.
• 2. Assn, Relations, Human, Japan and Japan Human Relations Association. The Improvement Engine: Creativity & Innovation through Employee Involvement. City: Productivity Press Inc, 1995.
• 3. http://en.wikipedia.org/wiki/Kaizen
Disclaimer: All images in this presentation are under the fair use doctrine for educational purposes.
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