KAYA MANAGEMENT

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30 YEARS

TURKEY’S LEADER HOTELIER OF FOUR SEASONS

30 YEARS

KAYA MANAGEMENT

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30 YEARS

Our hotels have been rendering services since 1988 on a round-the-year basis for business, entertainment, sports or health purposes to guests of all ages from everywhere in Turkey and in the world at high service quality standards.

• Thanks to its hotels of different concepts and its experience in the design, construction, renewal and operation of holiday villages,

• Its marketing and sales power in both domestic and international markets,

• The benefits of central purchasing,

• Its expertise in personnel training and efficient employment,

• And its more than 30 years of experience and strong capital,

Kaya Management keeps progressing.

Now it is up to you to benefit from the power of Kaya Management.

KAYA MANAGEMENT

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30 YEARS

Kaya Hotels & Resorts, a leader of the Turkish tourism industry, is the group that introduced into this country the concept of four-season hotel operations and determined their standards. The Group renders services to its guests with different hotel concepts at correct locations in regions that are most significant for the Turkish tourism.

It inaugurated Kaya Side, the first five-star hotel of the Antalya region, in 1988. Thanks to its vision and farsighted investments, it has now a total of 11 facilities in Belek, Side, Istanbul, Ankara, İzmir, Bolu, Kartalkaya, Uludağ, Cyprus and Tabriz plus 2 more hotel complexes under construction, which amounts to a total capacity of nearly 14.000 beds.

The Kaya Hotel Group is the largest chain of hotels in Turkey in terms of property ownership. Kaya Management is successfully conducting the operation of Kaya Hotels & Resorts hotels.

A Kaya Hotels & Resorts service:Kaya Management

The Kaya Management Model

KAYA MANAGEMENT

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30 YEARS

A hotel investment should be considered as a whole consisting of very expensive and complicated elements.

Taking the right decisions and making the right choices are of vital importance at the stage of planning or when financial arrangements are to be made or regarding operating systems.

The error-free implementation of an hotel project leading to profits requires professionals at every stage for a correct planning and proper organisation. This is possible only with a team possessing the right knowledge and experience.

Hotel investments must be planned and implemented by a team of professionals that have proven their competence through their achievements at both local and international levels.

The Kaya Management Model

KAYA MANAGEMENT

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30 YEARS

Hotel investments are expensive and very complicated.

This is why it is of vital importance to make sure that you will take the right decisions at the stage of planning, purchasing and selection of operating systems before undertaking an investment.

For the achievement and profitable operation of a hotel investment, each stage thereof must be correctly planned and properly organized. This will only be possible with a team possessing the right knowledge and experience. Whoever finances it, an investment must be planned and implemented by a professional team that has proven its competence through successful international projects.

HOTEL INVESTMENT

KAYA MANAGEMENT

30 YEARS

Kaya Management Model Services

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Before starting the construction of a hotel, a preliminary feasibility study must be conducted to find out the costs of various types of construction and to take account of the properties of the land plot and its relation with the local development areas. After this stage, you can receive consulting services from our suppliers, manufacturers, architects and engineers. Thus, you can benefit from Kaya Construction’s knowledge and experience. On the basis of all these preliminary stages, a detailed construction project will be created including the budget, the timing and the construction system. Units will be set up to check the implementation at every stage of the construction process.

A project leader is designated to be responsible for the timely achievement of the target. This planning and check at every stage of the construction period and flow have one simple but fundamental reason: In every hotel project, the cost of investment per room will determine or at least affect the future room prices and profitability. This is why Kaya Management keeps everything under strict control from the very beginning of the job.

HOTEL DESIGN AND CONSTRUCTION

KAYA MANAGEMENT

30 YEARS

Kaya Management Model Services

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Identification of direct sales outlets creasing B2B and B2C sales channels that will be engaged in direct sales of the hotel and attracting the interest and support of the travel agencies can be accomplished only through personal visits, mailings and introductions and promotions to be published in tourism press and media and virtual environment.

Discussion of package programs Today, travel programs are now offered to tourists as complete packages. Negotiations are made with tour operators, airlines and marine transportation companies and charter operators and the terms and conditions, prices and properties of the package programs are decided. In addition, Flight + Accommodation model integrated into the website is one of the recent trends. In addition, extras such as transfers, tours organized for sales support purposes are also added.

HOTEL MARKETING & SALES

KAYA MANAGEMENT

30 YEARS

Kaya Management Model Services

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Preparation of sales promotion plans PR activities, and the promotional brochures, price lists, menus and customer information forms to be used in sales are prepared long before the opening of the hotel. In addition, advertisement, public relations and promotion strategies addressing various market groups are determined and made ready and available for use as of the opening..

Bonding with special groups Conference-meeting tourism constitutes an important market. The special market segment interested in this issue should be made aware of the meeting-conference facilities of the hotel. Similarly, it is a primary duty to introduce the companies and travel agencies with the hotel’s location and facilities specific to the customers visiting the city for business purposes.

Kaya Management can establish more advantageous connections with tour operators and travel agencies and market groups characterized by their nature such as congress-seminar, culture, healthy life, etc. due to the high number of its rooms provided and its relationships.

HOTEL MARKETING & SALES

KAYA MANAGEMENT

30 YEARS

Kaya Management Model Services

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A hotel has two main functions: • Delivering the customer value for money by rendering high quality services in a high quality environment • Achieving the targets defined by the owner and the operator

The proper fulfilment of both of these functions require competent administrators. It is a well-known fact that the hotel industry is based on human beings and one-to-one relations. Countless one-to-one relations come to being and are conducted every day between personnel and customer, customer and customer and personnel and personnel. Another significant factor is the moral and operational efficiency of the personnel. A hotel manager is also in charge of the control of short-term expenditures as part of its principal duties affecting profitability. This is why the selection of administrators is so important.

Kaya Management is able to find hotel executives from within the country or abroad with the most reliable professional qualifications depending on the contemplated type of hotelthanks to its more than 30 years of experience and market knowledge.

HOTEL OPERATION

KAYA MANAGEMENT

30 YEARS

Kaya Management Model Services

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• Owners can visit their hotel at any moment to check whether the operating agreements are being properly performed.

• Operator’s executives will hold meetings with owners to exchange ideas on the future of the enterprise.

• The duty and responsibility of Kaya Management in this respect is to manage and operate the hotel in accordance with the agreed principles. While seeing to it that our operating powers are correctly exercised, we also pay attention to making sure that the owner also protects and exercises his rights and powers regarding his investment in a protective manner.

• We, as the operating company, work to operate the facilities in a manner that ensures the highest profitability for both the owner and the operator because we know that only win-win solutions based on good management can work.

HOTEL OPERATION

KAYA MANAGEMENT

30 YEARS

Kaya Management Model Services

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Kaya Management owes its power to a combination the management strategies it has developed through more than 30 years of experience in the operation of Kaya Hotel & Resorts, one of the leading and most luxurious chains of hotels in Turkey, and its international activities in the hotel industry. Its highly qualified and experienced executives set up HR structuresfor new enterprises. The following procedures are followed:

• Selection, placement, recruitment and training• Job definitions, qualifications, competences• Career planning and performance evaluation• Most efficient number of personnel – Swot analysis and budget• Social activities

HOTEL EMPLOYMENT

KAYA MANAGEMENT

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30 YEARS

OUR REWARDS

Kaya Palazzo Belek• 2014 7th Otelpuan Mediterranean Region Award• 2014 HolidayCheck Recommended• 2014 Zoover Highly Recommended• 2014 TUI Top Quality• 2014 Thomson Gold• 2014 Booking.com Awards Excellence• 2015 Tripadvisor Certificate Excellence• 2016 Booking.com Awards Extraordinary• 2016 HolidayCheck Award• 2016 Starway World Best Hotels• 2016 9th Otelpuan Mediterranean Region Award

Kaya Artemis Resort • 2013 Otelpuan.com Most Appreciated Cyprus

Facility Special Award• 2014 Otelpuan.com Most Appreciated Cyprus

Facility Special Award• 2014 Holiday Check Quality Selection• 2014 Zoover Recommended• 2015 Satur Slovakya TOP HOTEL ödülü• 2016 Corendon Family Friends ödülü• 2016 Satur Slovakya TOP HOTEL ödülü

Kaya Palazzo Ski & Mountain Resort• 2012 Otelpuan.com “Best Ski Resort” Special Award• 2013 Otelpuan.com Most Appreciated Ski Resort Award• 2014 Otelpuan.com Most Appreciated Ski Resort Award• 2015 Otelpuan.com Most Appreciated Ski Resort Award• 2016 Otelpuan.com, “Best Ski Resort” Special Award

Kaya Belek• 2005 Holiday Check Award• 2009 TUI Service Award, 1. Platz• 2011 Top Gold Medal Winner• 2011 Thomson, Top Gold Medal Winner• 2011 Tripadvisor, Certificate of Excellence Award• 2012 Tripadvisor, Certificate of Excellence Winner• 2012 Top Gold Medal Winner• 2012 Tripadvisor Certificate of Excellence• 2012 Tripadvisor, Travelers’ Choice Award Winner• 2012 Tripadvisor Travelers’ Choice Winter• 2013 Tripadvisor Travelers’ Choice Winter• 2013 Top Hotels Quality Award for Hospitality Excellence• 2013 HolidayCheck Quality Selection• 2013 Tripadvisor Certificate of Excellence Award• 2014 HolidayCheck Recommended• 2014 Tripadvisor Travelers’ Choice• 2014 HolidayCheck Recommended• 2014 Zoover Recommended• 2014 Tripadvisor Certificate of Excellence • 2015 Otelpuan.com Most Appreciated Ski Resort Award• 2016 9th Otelpuan Mediterranean Region Award

Kaya Side• 2009 ITS Red Star Award• 2010 TOP Hotels Quality Award For Hospitality Excellence• 2010 Otelpuan.com, Mediterranean Region Bronze Award• 2010 Recommended by Zoover Holiday Reviews• 2011 Rewe, Best Partner Silver Award• 2011 Recommended by Zoover Holiday Reviews• 2012 Zoover Highly Recommended• 2013 Holiday Check Quality Selection• 2014 Holiday Check Recommended• 2014 Tripadvisor Certificate of Excellence• 2015 Holiday Check Recommended

• 2015 Tripadvisor Certificate of Excellence• 2016 Holiday Check Recommended• 2016 Tripadvisor Certificate of Excellence

Kaya İzmir Thermal & Convention• 2013 Booking.com Guest Comment Score Certificate• 2013 Trip Advisor Certificate of Excellence• 2014 Trip Advisor Certificate of Excellence• 2014 Booking.com Award of Excellence

Kaya İstanbul Fair & Convention Hotel• 2012 Rentokil Certificate of Excellence Gold• 2013 Rentokil Certificate of Excellence Gold• 2014 Rentokil Certificate of Excellence Gold• 2014 Rentokil Food & Water Safety Risk Management• 2014 Büyükçekmece Municipality Recycling Support

Award• 2014 Bureau Veritas Greening Hotels• 2014 Holidaycheck Recommended Hotel• 2015 Tripadvisor Certificate of Excellence• 2015 Rentokil The Experts in Food Safety• 2015 Rentokil Certificate of Excellence Gold• 2016 Rentokil, The Experts in Food Safety• 2016 Rentokil, Certificate of Excellence Gold• 2016 Tripadvisor, Certificate of Excellence• 2016 Booking.com, Guest Review Awards• 2016 Holidaycheck, Recommended Hotel• 2016 Hotels.com, Guest Review Awards

30 YEARS

Kartalkaya - Bolu Gerede - BoluUludağ

Belek - AntalyaBelek - Antalya Side - Antalya Tabriz - İranBalçova - İzmir

Kartalkaya - BoluBelek - Antalya Bafra - North CyprusGirne - North Cyprus OPENING 2017

Çankaya - AnkaraOPENING 2018

HOTEL & OFFICES

OPENING 2017ANKARA

RESORT & CASINO

GIRNE - NORTH CYPRUS

BELEK

Beylikdüzü - İstanbul

www.kayahotels.com.tr

Kaya Head OfficeKüçük Piyale Mahallesi, Piyale Paşa Bulvarı

Ağaç Köprü Sokak, No: 24 Beyoğlu 34440 İstanbul / TürkiyeTel: +90 212 872 56 29

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